Willowbrooke Residential Care Home

1/3 Todd Lane South, Lostock Hall, Preston PR5 5XD

Willowbrooke Residential Care Home, Preston, Lancashire
Willowbrooke Residential Care Home, Preston, Lancashire
Willowbrooke Residential Care Home, Preston, Lancashire

In 2015 Willowbrooke Residential care home was totally refurbished to a very high standard and opened its doors on the 1st June.

Willowbrooke is an independent and family owned establishment for the elderly who require that little extra care and attention. Located on the outskirts of the sleepy village of Lostock Hall the home offers a wide range of facilities to suit every need.

The Manager and her team of fully qualified/friendly staff understand that choosing a Care setting for a loved one can be a worrying and anxious time. Any requests or queries will be dealt with by the helpful team.

All staff are NVQ levels 2,3 and 4 and staff undergo a regular training schedule.

The aim is to create a home from home environment where residents feel safe/ cherished and they continue to maintain their independence , personal choices, preferences and beliefs.

                                              'The Care you Deserve'

Owner: Willowbrooke Residential Home Ltd

Person in charge: Amanda Senior (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 19

Rooms with ensuite WC: 4

Weekly Charges Guide: Personal Care Single £560 – £620 (These prices are only a guideline, please contact Willowbrooke Residential Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Willowbrooke Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome to visit anytime that is suitable for the resident.

Parking:

Off road parking available

Latest Care Quality Commission* Report on Willowbrooke Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

No Bed Vacancies

posted 09 Nov 2017

No Current Bed / Place Vacancies

Reviews

9 Willowbrooke Residential Care Home has a Review Score of 9 (9.019)

The Review Score of 9 (maximum of 10) for Willowbrooke Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Willowbrooke Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.73 for Willowbrooke Residential Care Home is calculated as follows: ( (156 Excellents x 5) + (34 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 200 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.289 Points relating to the number of positive Reviews for Willowbrooke Residential Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3.8 Target = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willowbrooke Residential Care Home?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willowbrooke Residential Care Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Cousin of Resident/Service User
    1
  • Father-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My Gran has been at Willowbrooke for 5 months now and my initial reservations of her going in a home have certainly not been met. What a lovely place. The staff are fantastic, welcoming and caring and have only had excellent dealings with management. I visit often at varying times of the day and always felt welcome, it's like home. They have an events lady so the residents get involved in craft activities and when the weather allows a bit of outdoor planting. My gran has had days out and enjoys the fun days that are held every few months especially the Elvis impersonator. There is a chef so always lovely home cooked food none of the paste sandwiches that some care homes provide, have even enjoyed a lovely homemade cake myself. My gran's rooms is lovely and always well kept and very clean. The home always feels safe and secure which I feel is paramount and the level of care and dignity received is exceptional. Hopefully, my Gran will be at Willowbrooke for a long time so I can carry on visiting.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly clean care home - that really seems to care for the welfare and comfort of the residents.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

My mother moved into the care home in June after having several falls in her own home. She was happy there from the very first day. All the staff have been excellent ensuring that her needs have been met at all times. She has mascular degeneration and hearing impairments so needed more help than maybe some of the other residents. She enjoyed the company and all the activities, even though she was 102 she was always encouraged to join in. Food played a big part of her life although her appetite was small and even when she was on end of life care she chef ensured her nutritional needs were met.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was admitted to be looked after because I couldn't. She is 86 years of age and cannot walk without a frame the management and staff are all very good (excellent) and attend to all her needs. The home is excellent and my wife of 60 years married is very well looked after. Her room is excellent and she wants for nothing. Staff and management cannot be praised enough.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot recommend Willowbrooke Residential Care Home highly enough. The home is beautifully decorated and clean. There is a really homely feel. There are lovely little thoughtful details everywhere. My mum's room has an ensuite and is really pleasant. The staff are very thoughtful, kind and helpful to the residents and their families.
The newish chef is a wonderful cook he is always trying new dishes, open to suggestions and the food is nicely presented. He bakes every afternoon. There are daily activities and regular trips out in their mini bus. There is a regular pianist comes in birthday parties and themed days.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff at the home are fabulous and very caring. I have visited many care homes in the past and this is exceptional.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother is a resident at Willowbrook. The staff are very friendly and helpful. The place is spotless and well kept/run. It's more like a little boutique hotel than a care home. I am happy that my mum is well cared for and safe.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been at Willowbrooke for 8 weeks having moved from another care home. The change in Mum is remarkable. Her legs which were very swollen are very much better, and having been discharged from hospital in a wheelchair she is now managing to walk short distances with her zimmer. She socialises with other residents and has settled in very well. This is due entirely to the friendly, welcoming and caring staff. Nothing is too much trouble for them. The home is beautifully decorated, has a warm, friendly atmosphere and is spotlessly clean. I wouldn't hesitate to recommend Willowbrooke. I live abroad so can't visit Mum on a weekly basis and it is very reassuring to know that she is being so well looked after.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father in law Required Long Term Residential Care after a short stay in Hospital.
I looked at many Residential Homes and must say that the layout and design of Willowbrooke is of a very high standard, it has a very warm Homely Feel and the manager was very welcoming as were all the staff. I could see the Care and attention that Residents were receiving which gave me total piece of mind to know my father in law would be well cared for.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This care home is one of the nicest and cleanest homes that we have seen. The standard of care is excellent, and the rooms are spotless. The management team are very friendly and professional. All of the care staff are also nice and friendly.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother, was a resident at Willowbrooke for the last 11 weeks of her life. She was diagnosed with terminal cancer in August and moved there soon after. She settled in very quickly and was made to feel very welcome and at home. We wish we could name everyone of the staff in person, as they all contributed in their own way to the wonderful care given. Initially there were reservations due to the inevitability of her illness, however, with a little outside support, they gave her fabulous care and attention right until the very end. As a family we could not have asked for anymore, and take great comfort in that. Thank you just isn't enough to express our gratitude.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was treated extremely well, with great dignity and humanity that one seldom sees. Despite being initially assessed as mobile before her residency, she lost this through ill health and continued to be cared for up to and including her passing, which was a great comfort to all the family. The staff are all truly genuine caring people in a very clean safe home and I would not hesitate in recommending Willowbrooke to anyone.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is 87 and has been diagnosed with terminal cancer. She was taken to Willowbrooke directly from the hospital about 3 weeks ago. I live in Devon and have only had the chance to visit once but during my recent weekend visit I found all staff to be extremely kind, sympathetic, polite and considerate, particularly a her carer who I spoke with at length about my mums needs, both now and in the future.

Mum was in a first floor room some distance from the toilet but we requested if she could be moved to a ground floor room with toilet adjacent, this was done without question, including the exchange of the hospital bed which mum needs. Mums life expectancy is very limited and we want her to be as happy and comfortable as possible in her final months. She is very settled at Willowbrooke and speaks very highly of the accommodation and the staff. Mum will need more specialised treatment as her condition deteriorates however in the meantime I am highly satisfied with my mums care Willowbrooke and it is very reassuring knowing that she is safe and in good hands.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband went into this care home for 1 weeks respite care. He got looked on with a lot of care and love. I was very pleased with the care staff who looked after him. As he has not been away before, as I look after him 24/7, hard work, but this was just very good to know he was well looked after.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother initially entered the residential care home on 9 July following an introductory visit. We found the managers very warm and welcoming and the staff very friendly and efficient. The home is new and we were impressed with all aspects whilst there were so few residents. Food and accommodation is always excellent and mum is better fed than she has been for years. Most of all she feels safe and this gives reassurance to her family. As the numbers of residents have risen over the last few weeks, it is apparent that pressures on staff have also increased and now mum does not always receive the help she asks for within the timescales promised. No doubt this will improve as time passes. However, she only gets a shower once a week and has only been able to have a bath once in four weeks because the bath takes too long to fill. This is inexcusable in a refurbished building. Now is the right time for the excellent management to ensure the service is fully and appropriately staffed and that standards do not drop.

My mother has since died, but I am happy to upgrade my ratings. The bathing facilities improved considerably, and the staff have been superbly caring particularly in her last few days.

How likely would you be to recommend Willowbrooke Residential Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Satisfactory

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care home has recently been overhauled. The food was excellent and the residents were asked for ideas on what to cook. They got the residents involved with singing, bowls and watching old films. All the staff were friendly and helpful. The manager is doing and excellent job.

How likely would you be to recommend Willowbrooke Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff have been welcoming and charming towards me from the very outset. They have volunteered information and help without having to ask for it and have put themselves out to oblige me. Mum is a difficult resident yet they have shown patience, good humour and gentleness towards her. To that point where they appear to have won her confidence - and that is no small statement about my mum who can be abrasive, truculent and downright awkward. I feel she is in good hands and that is important to me - and of course to her.

How likely would you be to recommend Willowbrooke Residential Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

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