Fernbank

346 Heysham Road, Heysham, Morecambe LA3 2BW
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9.8 35 Reviews
  • Fernbank, Morecambe
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £935 – £935
  • Self-Funded Residential Dementia Care: £935 – £935
  • RESPITE Self-Funded Residential Care: £935 – £935
  • RESPITE Self-Funded Residential Dementia Care: £935 – £935

These prices are only a guideline, please contact Fernbank to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kayleigh Cumming (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions

Parking

  • Rear car park

Are you the Owner/Manager of Fernbank? View your Advertising Options

Fernbank Reviews (35)

Total of 35, showing 21-35
9.8

Fernbank has a Review Score of 9.8 (9.791) out of 10, based on 35 reviews in the last 2 years. Over all time Fernbank has 35 reviews.

Overall Experience

  • 27
  • 8
  • 0
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  • 0

Date Published

35
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35
0

Review from Vickie M (Independent Advocate Deputyship) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my role as an IMCA, I am supporting several residents at Fernbank. Every time I visit a resident at the home I observe a warm, caring, and supportive care staff when interacting with the residents. The care staff/management can provide all the information I require and show their knowledge of their
residents. They know their likes/dislikes, and the tailored approach they need to take with each resident and they adapt the resident's care plan when required when someone's presentation changes or there is a deterioration to ensure the resident's dignity is respected and the level of care they require is maintained. The care records show that they do seek outside relevant professional advice when required. From my observations and working with the home they do everything they can to make the residents feel like it is their home, that they are comfortable, and encourage the residents to engage in activities and to go out on the outings arranged by the home.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for this review and for your kind feedback about the care and support that you witnessed during your frequent visits to Fernbank. Feedback is great for boosting staff morale and helping to provide a sense of achievement and pride for the hard work that our team do each day to ensure that the people in our care are receiving the best possible outcomes. We are aware that potential clients and their families do use our reviews when considering our home for their loved one's future care and it is good that independent mental capacity advocates now have the opportunity to provide an unbiased review here which no doubt will help with people's confidence in shortlisiting potential homes.

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Review from A B (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Fernbank for over 2 years, she settled in and is well cared for and well fed. As it is a comparatively small home there is a more homely feel than clinical. The carers are dedicated to the residents and always keep you informed of any problems, or medication issues, and take the time
to talk things over. Visitors are welcome.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to leave us a review, and for your kind feedback.

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Review from Jean C (Sister of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have very good interaction with the staff at Fernbank and find the dignity and care given to my brother excellent. Although his mental health has deteriorated beyond recognition, I am really pleased how well and happy he appears to be, with a caring association with the staff.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you very much for taking the time to leave us a review, we are happy to know that you are pleased with the level of care given to your brother. I'll be sure to share your kind words with the whole team.

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Review from M D (Sister of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very happy with the level of care for our relation. All round we are very satisfied with everything my sister has settled in really well we are all surprised how quickly she has become very much at home so we as a family could not ask for more, a big thanks to all the staff.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for your feedback, we are very happy that your relative has settled well into the home and that you are pleased with your experience so far.

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Review from Marjorie L (Sister of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class home, always very clean and is run very well. All the staff and managers are very helpful and pleasant, they are all top rate. Couldn't wish for better. The food is very good and the rooms are nice, so top mark's all round.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to leave us a review and for your lovely feedback.

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Review from Avril C (Friend of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend moved to Fernbank the day before Christmas Eve 2023 so has only been there for a few weeks. She seems to be settling well. When we visit we are always made to feel welcome, the staff are kind and caring, I asked for more coat hangers which were given to us with no problem. We can move around
the house with my friend to any room to chat. My friend's room is a lovely room, everywhere we went in the house it was lovely, clean and warm.
I feel my friend hasn't been at Fernbank long enough for me to rate the home perhaps as I would if she had been there longer!

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to leave us a review, we are happy that your friend is settling well into our home.

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Review from Paul F (Husband of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Fernbank for over seven years now. I chose Fernbank for her because it is just like a family home. The staff are all kind and caring and are concerned not only for their residents but also for family members. They have helped me a lot over the years in coming to terms
with my wife's condition and always keep me abreast of developments. Over the past 12 months, her needs have greatly increased, but she is always treated with gentleness and kindness. The staff go out of their way to make sure that my visits are quality time together. I think that the best recommendation I could make is that if I myself need care in the future, I would wish to live at Fernbank.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for your wonderful feedback; we are very happy to hear that you are happy with your wife's care at Fernbank, so much so that you would choose us if you ever required care for yourself.
I will pass on your kind words to the team. Positive feedback really does help toward boosting staff morale and brings a great sense of achievement to the team.

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Review from Linda M (Daughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad initially had to go into respite during Covid as he had a fall at home but hated the one he was placed in, so asked me to move him. I had to ring around to find one pretty quickly (he can be quite demanding!) and Fernbank had a vacancy. He settled in brilliantly, and absolutely loves being there,
as the staff have been wonderful with him. He can be cantankerous and challenging at times even though he has no dementia, but the staff are wonderful. The home is warm, clean and friendly, and will always ring and inform me of any problems should they arise. It would be awful for him if at any point he had to move, but as his needs change, due to his age and condition, I appreciate this could happen. I would recommend Fernbank to anybody, it's relatively small compared to some homes, so the care feels more personal.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for your nice review. We are very pleased to know that you are happy with your dad's care at Fernbank Lodge. I will pass on your kind words to the whole staff team.

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Review from T D (Son of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having not had calls returned from other facilities as my mother urgently needed residential care due to dementia, I door-stepped Fernbank unannounced. The manager was away, but the staff knew what was going on, and encouraged me to have a look around and also advised me to look at other homes before
making a decision. There was something about Fernbank that I knew Mum would be okay there, and I was comforted by the manner and competence of the staff. Within a week of enquiring, Mum had moved in. Initially not comfortable with her new surroundings as they weren’t familiar to her, but within a couple of weeks, she’s settled right in, and her demeanour has massively improved to perhaps how she was a year previously. The daily activities help her cognitive abilities, and being with others has improved her conversation abilities too. She now thanks me and says it was the best thing I could have done. She loves it and doesn’t like going out for lunch as enjoys the Fernbank meals too much.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you very much for your review; we are very happy to hear that your Mum has settled well into Fernbank Lodge and to hear feedback from you that she is happy here. I will be sure to pass on your kind words to the whole team.

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Review from Lisa A (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently became a resident at Fernbank at very short notice. The manager and all the staff have been excellent at helping my mum to adjust to her new environment. Both my brother and I are extremely happy with the care and support that Mum receives. All the staff are very helpful, friendly and
approachable. The house itself is very clean and tidy. I would have no hesitation in recommending this care home.

Reply from Hilary Briggs, Finance & Operations Director at Fernbank

Thank you for your review - this is great feedback for us.

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Review from Rod C (Husband of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased I chose Fernbank Lodge for my wife's future care and wellbeing. I have full confidence in all the staff and management, their love and care of all of their patients must be second to none. I am always kept up to date and consulted regarding any decisions that may arise concerning my
wife's welfare, indeed I am often invited to partake in that decision-making.
Fernbank Lodge is always found to be scrupulously clean and tidy, the staff both willing and polite in answering any questions that I might ask. I am very happy with Fernbank Lodge.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to submit a review and thank you for your lovely feedback, I will ensure to pass on your kind words to the whole staff team.

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Review from Gary M (Son of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we have been very happy for my mother to be resident here; the staff are lovely, and although my mother can be quite frustrating to deal with, they always treat her with patience, kindness and respect. The activities they provide along with TV tend to keep everyone occupied, and there are also
trips out in the minibus a couple of times per week. The food is of good quality and varied, so much so that my mother has put on weight during her stay. The home is well furnished, warm and clean, and the staff are always friendly and open to answering questions and chatting. I would recommend this home to people and families who are looking for care for a loved one.

Reply from Hilary Briggs, Finance & Operations Director at Fernbank

Thank you so much for taking the time to leave a review for Fernbank Lodge; it is great to hear that Mum has put on weight; I have to agree the quality and quantity of food are wonderful, unfortunately, I am suffering as a consequence with it costing me a fortune at a weight loss club!
Thanks again for your kind words - it really does mean a lot to us and reminds staff when things are difficult that their work is worthwhile.

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Review from John R (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother says that she is happy there, so that makes me feel happy. The facilities are good and clean and the staff are excellent. I would have no problems in recommending Fernbank Lodge to anyone. Keep up the good work.

Reply from Hilary Briggs, Director at Fernbank

Many thanks for your lovely words, these will be passed on to our team.
It is great to hear that your mum is happy at Fernbank Lodge and that you would have no hesitation in recommending us to others.
The organisation promotes a culture of person centred care which our staff engage with.


Many thanks again.

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Review from Anthony M (Husband of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean, and all the staff and the manager are exceptional, always welcoming and approachable. Daily activities are arranged for residents, and the food is excellent, along with the care received. Overall, extremely happy!

Reply from Hilary Briggs, Director at Fernbank

Thank you for your positive feedback.
As an organisation, feedback is essential for us to gain insight into the services we provide. We use this insight to identify our strengths and weaknesses to ensure continuous improvement within our Homes.
For our staff - positive feedback is so valuable to them - it is a very difficult job, and for them to know they are appreciated - means so much.
Many, many thanks.
Morecambe Care Limited.

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Review from J B (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

An absolute pleasure to visit my relative at Fernbank care home.
Staff appear to be attentive to all residents and very polite to their visitors.
The home appears tidy and clean on each visit.
My relative appears happy and has said this themselves within the home.

Reply from Hilary Briggs, Director at Fernbank

Many thanks for your positive feedback.
We are very proud of our staff and the excellent care they provide to loved ones.
Thanks again for taking the time to write your review

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Fernbank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Fernbank is calculated as follows: ( (313 Excellents x 5) + (78 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 393 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fernbank is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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