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Fernbank

346 Heysham Road, Heysham, Morecambe, Lancashire LA3 2BW
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Care Provided by Fernbank

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£975 - £975£975 - £975
Residential Dementia Care£975 - £975£975 - £975

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kayleigh Cumming(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (18)

Visiting

  • No restrictions

Parking

  • Rear car park
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Fernbank Reviews (46)

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9.8

Fernbank has a Review Score of 9.8 (9.848) out of 10, based on 31 reviews in the last 2 years. Over all time Fernbank has 46 reviews.

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Showing 46 reviews matching selected criteria
Review from Lisa A (Daughter of Resident) published on 11 December 2023 Submitted via Website
Overall Experience

My mum recently became a resident at Fernbank at very short notice. The manager and all the staff have been excellent at helping my mum to adjust to her new environment. Both my brother and I are extremely happy with the care and support that Mum receives. All the staff are very helpful, friendly and approachable. The house itself is very clean and tidy. I would have no hesitation in recommending this care home.

Reply from Hilary Briggs, Finance & Operations Director at Fernbank

Thank you for your review - this is great feedback for us.

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Review from Rod C (Husband of Resident) published on 8 December 2023 Submitted via Website
Overall Experience
I am so pleased I chose Fernbank Lodge for my wife's future care and wellbeing. I have full confidence in all the staff and management, their love and care of all of their patients must be second to none. I am always kept up to date and consulted regarding any decisions that may arise concerning my wife's welfare, indeed I am often invited to partake in that decision-making.

Fernbank Lodge is always found to be scrupulously clean and tidy, the staff both willing and polite in answering any questions that I might ask. I am very happy with Fernbank Lodge.

Reply from Kayleigh Cumming, Registered Manager at Fernbank

Thank you for taking the time to submit a review and thank you for your lovely feedback, I will ensure to pass on your kind words to the whole staff team.

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Review from Gary M (Son of Resident) published on 27 October 2023 Submitted via Website
Overall Experience

Overall, we have been very happy for my mother to be resident here; the staff are lovely, and although my mother can be quite frustrating to deal with, they always treat her with patience, kindness and respect. The activities they provide along with TV tend to keep everyone occupied, and there are also trips out in the minibus a couple of times per week. The food is of good quality and varied, so much so that my mother has put on weight during her stay. The home is well furnished, warm and clean, and the staff are always friendly and open to answering questions and chatting. I would recommend this home to people and families who are looking for care for a loved one.

Reply from Hilary Briggs, Finance & Operations Director at Fernbank
Thank you so much for taking the time to leave a review for Fernbank Lodge; it is great to hear that Mum has put on weight; I have to agree the quality and quantity of food are wonderful, unfortunately, I am suffering as a consequence with it costing me a fortune at a weight loss club!

Thanks...  

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Review from John R (Son of Resident) published on 4 October 2023 Submitted via Website
Overall Experience

My mother says that she is happy there, so that makes me feel happy. The facilities are good and clean and the staff are excellent. I would have no problems in recommending Fernbank Lodge to anyone. Keep up the good work.

Reply from Hilary Briggs, Director at Fernbank
Many thanks for your lovely words, these will be passed on to our team.
It is great to hear that your mum is happy at Fernbank Lodge and that you would have no hesitation in recommending us to others.

The organisation promotes a culture of person centred care which our staff engage with.

Many thanks again.

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Review from Anthony M (Husband of Resident) published on 4 October 2023 Submitted via Website
Overall Experience

The home is very clean, and all the staff and the manager are exceptional, always welcoming and approachable. Daily activities are arranged for residents, and the food is excellent, along with the care received. Overall, extremely happy!

Reply from Hilary Briggs, Director at Fernbank
Thank you for your positive feedback.
As an organisation, feedback is essential for us to gain insight into the services we provide. We use this insight to identify our strengths and weaknesses to ensure continuous improvement within our Homes.

For our staff - positive feedback is so valuable...  

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Review from J B (Daughter of Resident) published on 4 October 2023 Submitted via Website
Overall Experience
An absolute pleasure to visit my relative at Fernbank care home.
Staff appear to be attentive to all residents and very polite to their visitors.
The home appears tidy and clean on each visit.

My relative appears happy and has said this themselves within the home.

Reply from Hilary Briggs, Director at Fernbank
Many thanks for your positive feedback.
We are very proud of our staff and the excellent care they provide to loved ones.

Thanks again for taking the time to write your review

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Cleanliness
Treated with Dignity
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 September 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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