Fernbank

346 Heysham Road, Heysham, Morecambe LA3 2BW
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9.8 42 Reviews
  • Fernbank, Morecambe
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9.5

Care Provided by Fernbank

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £935 – £935
  • Self-Funded Residential Dementia Care: £935 – £935
  • RESPITE Self-Funded Residential Care: £935 – £935
  • RESPITE Self-Funded Residential Dementia Care: £935 – £935

These prices are only a guideline, please contact Fernbank to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Kayleigh Cumming (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions

Parking

  • Rear car park

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Fernbank Reviews (42)

9.8

Fernbank has a Review Score of 9.8 (9.813) out of 10, based on 31 reviews in the last 2 years.
Over all time Fernbank has 42 reviews.

Overall Experience
  • 33
  • 9
  • 0
  • 0
  • 0
Date Published
  • 42
  • 10
  • 19
  • 31
  • 11
Reviewer Connection to Fernbank
  • 12
  • 9
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Anthony M (Husband of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very clean, and all the staff and the manager are exceptional, always welcoming and approachable. Daily activities are arranged for residents, and the food is excellent, along with the care received. Overall, extremely happy!
Reply from Hilary Briggs, Director at FernbankThank you for your positive feedback.
As an organisation, feedback is essential for us to gain insight into the services we provide. We use this insight to identify our strengths and weaknesses to ensure continuous improvement within our Homes.
For our staff - positive feedback is so valuable to them - it is a very difficult job, and for them to know they are appreciated - means so much.
Many, many thanks.
Morecambe Care Limited.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
An absolute pleasure to visit my relative at Fernbank care home.
Staff appear to be attentive to all residents and very polite to their visitors.
The home appears tidy and clean on each visit.
My relative appears happy and has said this themselves within the home.
Reply from Hilary Briggs, Director at FernbankMany thanks for your positive feedback.
We are very proud of our staff and the excellent care they provide to loved ones.
Thanks again for taking the time to write your review
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Fernbank is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Fernbank is calculated as follows: ( (289 Excellents x 5) + (60 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 352 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fernbank is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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