Fernbank

346 Heysham Road, Heysham, Morecambe LA3 2BW
Review Us
9.8 37 Reviews
  • Fernbank, Morecambe
Show Fernbank on the Map

Care Provided by Fernbank

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £935 – £935
  • Self-Funded Residential Dementia Care: £935 – £935
  • RESPITE Self-Funded Residential Care: £935 – £935
  • RESPITE Self-Funded Residential Dementia Care: £935 – £935

These prices are only a guideline, please contact Fernbank to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Kayleigh Cumming (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions

Parking

  • Rear car park

Are you the Owner/Manager of Fernbank? View your Advertising Options

Fernbank Reviews (37)

9.8

Fernbank has a Review Score of 9.8 (9.780) out of 10, based on 33 reviews in the last 2 years.
Over all time Fernbank has 37 reviews.

Overall Experience
  • 28
  • 9
  • 0
  • 0
  • 0
Date Published
  • 37
  • 8
  • 15
  • 33
  • 4
Reviewer Connection to Fernbank
  • 9
  • 9
  • 5
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 37, showing 1-20
Review from Andrew S (Son of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum went to this home initially on a short term basis, however she liked it enough to stay longer. The staff and Management have been very open with myself and Mum and she feels listened to and understood.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for taking the time to leave us a review. We are pleased that your Mum is enjoying her experience here at Fernbank Lodge and that she has decided to stay here much longer than originally…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley W (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Fernbank since January and I honestly couldn't recommend it highly enough. She has Alzheimer's and has really settled here, which means so much to us as a family. The staff are absolutely fabulous - not only with Mum, but also with my sister, myself and the whole family. They
are warm, caring and genuinely lovely people, and their support has made such a difference.
Being a small care home gives it such a homely, welcoming feel, and you can tell how much each resident is valued as an individual. We feel so reassured knowing Mum is safe, well cared for and surrounded by kindness.
We would like to express our massive thanks and deepest appreciation to everyone at Fernbank - you have given us peace of mind and Mum a real home. Xxx
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you so much for your kind review, we are very happy to know that you are happy with your mum's experience at Fernbank Lodge and that you have such positive words to say about the staff team and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dean S (Son-in-law of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my father in law is no longer a resident, the manager and the team did everything possible to make his stay safe and comfortable, he liked the staff and the food, his leaving was beyond their control..
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for taking the time to leave us a review. We wish your family all the best for the future and hope that your father in law settles well in his new placement.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was placed into this care home
The staff were so welcoming and very considerent to our feelings what I noticed was how clean everywhere was and smelling nice .
A home to home place where I would definitely recommend to anyone wanting to place there loved one
I leave my husband each day
knowing he's well looked after fed home cooked meals
Lovely bedroom
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for taking time to leave us a review.We are happy to hear that you are comforted in knowing that your husband is well looked after at Fernbank Lodge. We look forward to seeing you during…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret M (Sister of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is now living in Fernbank Lodge Care Home and is receiving the very best care from management and staff, who are always welcoming and pleasant. I can visit anytime, which is very helpful and says a great deal about the caring nature of everyone at the home. I visted yesterday and there was
entertainment (a man with a guitar), and everyone was having a sing-song, which was lovely to see. The environment at the lodge make it feels like a home to its guests, and not just place of residence, which is wonderful. Please take a took, trust me, you won't be disappointed.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you so much for your lovely review, I will share your kind feedback with the rest of the team. I can speak for us all when saying that we are always happy to know that visitors can sense the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G W (Sister of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my sister for the first time she had just moved in. The staff I met were very friendly and helpful. I then phoned to speak to my sister and was able to phone her on her own phone, which the staff facilitated.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for taking the time to leave us this kind review. We are happy to hear that you are happy with your experience of us so far and look forward to seeing you during your next visits.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher W (Son of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Fernbank Lodge are very friendly and always helpful when we visit my mum.
They have made my mum very welcome and she settled in very quickly. Her health has improve quite a lot since she became a resident at Fernbank. We find it very easy to visit and are made welcome anytime of the day. I
would recommend this care home for anyone who needs care for their loved ones.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for sharing this kind review. We are happy that you are happy with your mother's care and that you feel comfortable and welcome during your visits.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G R (Son of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is a resident at Fernbank Care home after being relocated from two other care homes through no fault of her own. The attention and care she receives is second to none. The staff are brilliant and genuinely show empathy to the residents. I would wholeheartedly recommend this care home.
Many thanks to all the staff.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for your kind review. I'm happy to hear that you are pleased with the level of care that your mother-in-law receives at Fernbank Lodge. I will pass your kind words to the wider team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Melanie S (Friend of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Warm and welcoming. Staff are helpful and friendly. My friend was happy and looked well. They went out of their way to ensure he had a fabulous birthday, working with family and friends to celebrate his special birthday.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for your kind review, we are pleased that you enjoyed the visit for your friends birthday party.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Granddaughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am grateful for the care that is provided for my granddad. The setting is very clean and the staff are very polite, kind and positive to the residents. I would definitely recommend this care home to anyone looking for a good reliable care home.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for your kind review. We are pleased to know that you are happy with the care provided to your granddad. I will share your kind words with the rest of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Grandson of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the Fernbank. They do top-class care with my granddad, who's suffering from dementia. Staff are always smiling and are always pleasant. Likewise with the manager. My family are very thankful
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for for taking the time to leave us your kind review. I will share your feedback with the rest of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Leslie B (Friend of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Recently my father's cousin has taken up residential care at Fernbank. My father no longer drives. Therefore have taken him to visit on three occasions. The experience put us completely at ease and I certainly felt immediately comfortable with Fernbank. Notably despite her condition was perfectly relaxed
and cheerful. The staff are very nice and helpful with no problems accommodating our impromptu visits. The experience felt right and left both myself and dad feeling that she is very well looked after. Thank you all at Fernbank.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for taking the time to leave us your kind review. We are happy to hear that you feel that your loved one is well looked after here at Fernbank Lodge. I will share your feedback with the rest…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen P (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was originally in Fernbank for recuperation after an accident. She settled very quickly and has been looked after very well. When it became apparent that she wouldn't be able to go home, it was a great comfort to know she was in such a caring, professionally run home. The meals are excellent
and very nutritious. The staff are willing to accompany her to appointments and make sure her medical needs are met.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for your kind review, we are very happy that your mother has settled well at Fernbank and that you are happy with the care that she receives.I'll be sure to share your feedback with the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tamsin T (Stepdaughter of Resident) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Fernbank Lodge, my stepmother has been a resident for a couple of years now, and the staff are absolutely fantastic, they're all so caring and friendly, it's clear to see this while visiting. It is well managed and nothing is too much trouble. The manager recently arranged for my
stepmum to attend my dad's surprise 80th, and without doing so she wouldn't have been able to be present.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for taking the time to leave us a review, it was our pleasure to help arrange for your loved one to attend the party and we were delighted that everyone had a good time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Daughter-in-law of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently arranged a respite stay for my mother-in-law at Fernbank Resident Home, and I couldn't be more impressed. The staff were incredibly attentive and always willing to assist with anything she needed, making her feel comfortable and well cared for. They understood how important it was for her
to maintain her daily routine, and they went out of their way to ensure this was followed, which made all the difference in her comfort and well-being. The manager and her team were especially outstanding-professional, kind, and dedicated. I highly recommend Fernbank Resident Home for anyone looking for excellent respite care where loved ones are treated with respect and care.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for your kind review, we are very happy that you are happy with the care received for your Mother-in-law during her recent respite stay and look forward to supporting you all again in the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane M (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has now been a resident of Fernbank for over three years. Initially, she stayed there for respite but it soon became apparent that Fernbank was the best place for her and she has been there ever since. She is well cared for by attentive, caring staff. The meals provided are nutritious and to
her liking. The management and staff always keep our family informed of her well-being and any upcoming doctor appointments she has, giving us the chance to accompany her, or, if we are not available they are very happy to go with her to an appointment. The staff are always very welcoming and friendly when I visit Mum. I would recommend Fernbank to anyone who is in a situation where a loved one needs 24/7 care. I can't fault them really.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you very much for taking the time to complete this review. We are very happy to know that you are happy with the care your mum receives and that she is happy living at Fernbank Lodge. I'll pass…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Son of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been several times to Fernbank to visit my Dad and have always been made very welcome under somewhat difficult family circumstances (unrelated to Fernbank). All the staff I have come into contact with have been non-judgemental, extremely pleasant, very attentive and accommodating when it comes
to my dad's needs; he seems happy and settled. Fernbank is very clean and inviting and homely without being pretentious. I look forward to my next visit. Thank you to all.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for your kind words. We're so glad that you and your Dad feel welcome and supported at Fernbank and we're happy to know he's settled and comfortable. We look forward to seeing you on your…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul S (Son of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thanks to the manager and her team for looking after my father in a professional caring and kind manner. I feel relieved to know he is at home not "in a home "which is down to the dedication of care from the staff which is applied to all.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for taking the time to leave us a review. We pride ourselves on providing as homely an environment as possible for the people who live at Fernbank Lodge and it is nice to hear that you…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maria A (Daughter of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Fernbank care home for approximately 2 weeks now! We have found the staff there very caring, very knowledgeable, hospitable and friendly! We are really happy that dad is in there! He has a cosy room with everything he needs! I would recommend this home to anyone! It's like home
from home in many ways! Staff always have time to chat, and we are kept well informed with dad's progress as he hasn't been well! Thank you so much! Keep up the good work you do!
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for taking the time to leave us a review, we are pleased that your Dad is settling in well and that you are happy with the experience so far, I'll pass on your kind feedback to the whole…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K B (Daughter of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention to detail regarding dad's move to Fernbank have been wonderful. Every effort has been made to ensure he adjusts to his new home and that he has all his needs met safely. There is a homely feel the minute you walk through the door.
Reply from Kayleigh Cumming, Registered Manager at Fernbank
Thank you for taking the time to leave us a review, we are happy that your Dad is settling well into his new environment and that you are happy wth everything to date.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Fernbank is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Fernbank is calculated as follows: ( (294 Excellents x 5) + (74 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 372 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fernbank is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Fernbank

What types of Care is Fernbank registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fernbank have?

There are 18 Single Rooms.

What are the Facilities & Services at Fernbank?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fernbank to the centre of Morecambe?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fernbank to verify any information. View our terms and conditions. Fernbank has an Basic Service - more info.