Haslingden Hall

Lancaster Avenue, Haslingden, Rossendale BB4 4HP
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9.7 54 Reviews
  • Haslingden Hall, Rossendale
Haslingden Hall is a purpose-built care home specialising in care for older people and provides 24-hour residential care, as well as complex dementia care, incorporating an active dementia strategy.

The home has been designed with the comfort, privacy and independent lifestyle choices of residents in mind. Each of the en-suite bedrooms are equipped with the latest facilities and amenities, with internet access and modern furniture and décor.

There are several warm and friendly communal spaces within the home, where social activity is encouraged and activities and events are organised. There is access to a quiet room, enjoyed by residents and their families during visits.

The home benefits from attractive enclosed gardens, a secure environment to enjoy the outdoors, and a choice of two conservatories.

Keeping residents active is a key part of home life and the activity coordinator presents a varied programme of events and one-to-one activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1291 – £1291
  • Self-Funded Residential Dementia Care: £1422 – £1422
  • RESPITE Self-Funded Residential Care: £1291 – £1291
  • RESPITE Self-Funded Residential Dementia Care: £1422 – £1422

Fees are determined on individual resident need based on pre-admission assessment

These prices are only a guideline, please contact Haslingden Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jo-Ann Liptrott (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Haslingden Hall Reviews (54)

9.7

Haslingden Hall has a Review Score of 9.7 (9.740) out of 10, based on 21 reviews in the last 2 years.
Over all time Haslingden Hall has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Haslingden Hall
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Total of 54, showing 41-54
Review from Wendy I (Daughter of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
We have been through a horrendous few months in relation to my Mum's care and this posting is so that other people don't have to go through what we have had to endure. Today, she was "shipped out" to another care home because the manager doesn't like anyone complaining, not because they are unable to
meet her needs. Instead of resolving issues she and her management team give 28 days notice to relocate. We are aware that this has happened with other families. The Manager has advised that she doesn't respond to anything in writing nor does she respond to emails. This is the same management team that let in new residents from the hospital without testing for Covid resulting in many deaths last year, something which relatives found out about via a Facebook post believe it or not. Clearly, there are square pegs in round holes here. A recent complaint to safeguarding has been substantiated for reasons of neglect. A case is being prepared for the Ombudsman to consider.
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Review from Sheila C (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely, friendly care home. Excellent staff. Good facilities.
Reply from Jo-Ann Liptrott, Registered home manager at Haslingden Hall

Thank you for taking the time to submit your recent review of Haslingden Hall. Your positive feedback is greatly appreciated I will share your comments with the team who will be delighted that their hard work and dedication does not go unnoticed.
Jo-Ann Liptrott, Registered care home manager.

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Review from Regina A (Daughter of Resident) published on 11 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
As Mum has declined and needed more care and support I think she has been well looked after. The carers really do their best to attend to personal hygiene of my mum and her clothing. There have been a few issues with lost items due to laundry and things being moved from her room. This was dealt with
by providing a key being available so that other residents could not just walk in, and move things. The key was fixed to the door frame.
Food is of a good quality and visitors are often invited to take a meal.
The cleaning staff are excellent and also very good with the residents, taking time to speak to any they meet around the rooms.
Obviously the Lodge and Hall are in transition as improvements are being made to the rooms but it seems to be going in the right direction. At times like this, the staff and residents are having to cope with room changes but it will be beneficial in the end.
Staff are welcoming to visitors and in the main, I am satisfied with the home.
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Review from Andrea H (Daughter of Resident) published on 10 February 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
I think Haslingden Hall is a good place I think Haslingden Hall is one of the higher standard care homes in the area. The activities are good but my mum is unable to join in all of them. At present, the home is going under renovation which has been a bit upsetting but I feel confident it will get better.
Staff are always approachable.
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Review from Angela (Daughter of Resident) published on 6 February 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall I’m really pleased with this care home but at the moment there is a bit of upheaval. Once the renovations are complete things will get back to normal. The staff are very approachable and friendly and helpful. The place is always clean and tidy. My mum is unable to take part in most activities
but there is always activities going on around the home. The rooms are lovely spacious and have en-suite shower rooms. We are really happy with the new food by the food company. Loving the new quiet rooms on the dementia units and can’t wait for the dementia café to open when it’s built.
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Review from Maureen T (Daughter of Resident) published on 11 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received end of life care here, we could not have asked for better care.
My mum and my family were treated with exceptional dignity and respect, nothing was too much trouble even though the carers were extremely busy and seemed to not stop for their whole shift. They made a sad experience much
easier to cope with by their kind words, help and hospitality. An amazing team.
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Review from Marilyn Z (Daughter of Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother was very good. She was in for a few weeks respite and was very happy there. She felt safe and was very well looked after.


The staff were all very friendly and welcoming and loved having her hair done there and her nails.


We wouldn't hesitate to use this facility again.

Reply from Emma Bingham, Home Manager at Haslingden Hall

Many thanks for taking the time to leave a review for Haslingden Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that your mother was well looked after during her stay with us. We certainly look forward to welcoming you back should needs occur.
Kind regards Emma Bingham, Home Manager

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Review from S G (Daughter of Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum went into Haslingden Hall from hospital after a fall to recover as she could not manage on her own. It was then confirmed that she would be a permanent resident. It took a little time for Mum to settle but with the help of the friendly and caring carers helped her. Management also very helpful and
caring.
Reply from Emma Bingham, Home Manager at Haslingden Hall

Many thanks for taking the time to write a positive review on Haslingden Hall & Lodge, all feedback is much appreciated and I will certainly pass your comments onto the team. I am pleased to read that your mum has now settled into the home with the help from our members of staff, they will be very pleased to read this as they strive to provide the best care possible and have each residents person-centred care at the heart of what they do.
Emma Bingham, Home Manager

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Review from Tracy B (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manamangent and staff were all amazing, especially the house keeper who went the extra mile. I would definitely recommend this care home.
Reply from Emma Bingham, Home Manager at Haslingden Hall

Many thanks for taking the time to write a positive review for Haslingden Hall & Lodge, your comments are greatly appreciated and I will certainly pass them onto the team who will be very pleased.


Emma Bingham,


Home Manager

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Review from Sandra M (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience is very good.
I feel all is being done to care for my mum.
I feel some areas of cleanliness could be better.
As I have reported a problem on a number of occasions and there is still a problem, I feel this has not been dealt with appropriately.
The staff are friendly and helpful.
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Review from Pam G (Daughter of Resident) published on 20 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since Mum moved into the care home she has settled down well with the support from all the staff and manager. The night staff are good too but one, in particular, has tattoos. My mum wanted to have one and kept asking this man carer (evening staff) so he brought in a transfer and put it on her arm.
She was thrilled to bits, also the activities coordinator (woman) is very engaging and involves residents round the table, flower arranging, tie dyeing, games or going and sitting and talking to residents. Also bringing the chickens in so residents can stroke and hold them. I am very happy with the care and support for Mum and myself.
Reply from Emma Bingham, Care Home Manager at Haslingden Hall

Thank you very much for your review.
I am so pleased you are happy with the care your mother has received in the home.
Great to hear that she enjoyed her tattoo!
We do think it is important to engage the residents in activities and get them involved.
The chickens have been a great success, I am so pleased that she has enjoyed seeing them.
Thank you again for your positive feedback.
Kind regards

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Review from Dale W (Son of Resident) published on 18 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff have been kind, compassionate, professional and helpful to both my mother and visiting family/friends. Nothing was too much trouble. The building is clean and the food excellent. My mum got great pleasure from watching the rabbits and chickens in the garden and loved chatting
with the staff.
Reply from Emma Bingham, Care home manager at Haslingden Hall

Thank you very much for your review of Haslingden.


It is lovely to hear how well our staff are doing. They do take great pride in their work and try to make sure all the residents and their families feel welcome and at home.


We are glad that your mother enjoyed the animals too. They are a great boon to the home!


Thank you again.

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Review from Heather W (Daughter of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the new registered manager arrived at this care home much improvement has been made. My mum has been there for 4 years 2 months and receives excellent care and attention with her personal care, meals, medication and diagnosed physical ailments and Alzheimer's. My dad was with her for 2 years until
his death in Feb 2015. Since then mum has had a bit more attention and help to aid her in coming to terms with this traumatic event. I am confident when I visit that mum will be happy, warm, and feel dignified by the care she receives. The activities are improving but it would be better if there were two coordinators. The laundry has improved over time. In general I am happy. Also communication has improved and changes to the care plan are implemented immediately.
Reply from Emma Bingham, Home Manager at Haslingden Hall

Thank you for taking the time to leave this review, we really do appreciate the feedback we receive. We strive to provide the highest possible level of care to our residents and we are pleased to hear you feel your family is supported by the team. Our dedicated Activity Coordinator works hard to deliver a varied programme of activities; however, we welcome new ideas and suggestions and we will take on board your feedback.

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Review from J D (Sister of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care home. I am always made very welcome when I visit the home. The care provided is excellent as are the staff. Nothing seems too much trouble for the staff. The home is very clean and cheerful with a lovely atmosphere.
Reply from Emma Bingham, Home Manager at Haslingden Hall

Thank you for taking the time to leave this review, we really do appreciate the feedback. We are always happy to have visitors at Haslingden and we are pleased to hear you enjoy spending time at the home.

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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Haslingden Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Haslingden Hall is calculated as follows: ( (185 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 242 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Haslingden Hall is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Jo-Ann

Jo-Ann Liptrott

Job Title: Home Manager

My name is Jo-Ann and I have worked in health and social care for 20 years.


I am a dedicated and talented professional, with suitable qualifications, skills, and experience to act as the Registered Manager for a large residential care home. I have far-reaching knowledge of care standards, health and safety, MCA, and safeguarding legislation. I can effectively lead, train, supervise and motivate a team as well as carry out outplacement assessments and risk assessments for individual service users’ needs and ensure these needs are met by the staff team.


I have extensive experience in working with vulnerable adults and people with special needs, including mental and physical disabilities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haslingden Hall to verify any information. View our terms and conditions. Haslingden Hall has an Enhanced Service - more info.