Primrose Bank Care Home

Would highly recommend this care home - and we have.

I visited several homes before deciding on Primrose Bank for Mum, it was the cleanest, brightest, and friendliest I visited.

My mother was in Primrose Bank for just over 3 years. During that time, she showed a gradual decline and then a rapid deterioration towards the end. The staff coped wonderfully with these changes and I was always kept informed. The activities programme was varied but no pressure was put on residents to participate. Special efforts were made at appropriate times of the year e.g Christmas.

I would highly recommend this place and would like to thank the team of carers for the great care given.

Very good in every way.

The level of care provided by Primrose Bank is outstanding. I am particularly impressed by the innovative way that the residents are stimulated by events which are organised for their benefit. The quality of food provided is also excellent, the award-winning chef makes sure of that. I am kept fully informed of my relative's condition and progress and would not wish for better care.

Family run, cared for my mother in her twilight years approx 20 years ago. They were great with her.

Very impressed with my stay at Primrose Bank. It was warm and comfortable. Lovely room and facilities. The staff - everyone was kind, happy and most willing to help in any way. The food was excellent. I was well looked after. I would not hesitate to recommend Primrose Bank. In fact, if I couldn't look after myself living alone in the future, I would be happy to become a resident on a permanent basis. Many thanks to all.

The environment and surroundings are lovely. Very clean and bright. Staff and management are very approachable and accommodating. Lots happening to keep residents entertained. Interaction with high schools, nursery children, Pat dogs etc. The resident hairdresser and beauticians etc. Mum passed away at the end of July and end-of-life care was carried out with dignity empathy and support for our family.

From the moment my mum first went to Primrose to the day she passed, I cannot fault the care she received from all the staff. She was well looked after in every aspect of her time there, I cannot thank them enough, for the care she received in her last days.

Good food, helpful people and clean.

My mother as been in Primrose Bank now for five years and throughout that time she has received the highest standard of care. Notwithstanding that she has been bedridden for the last few years she has never suffered with a single bedsore. She is always made comfortable and staff ensure that the services she needs, such as hairdressers and chiropodists are brought in. The staff are friendly and welcoming and show genuine affection for their residents. I would have no hesitation in recommending Primrose Bank to other family and friends.

Found all the management and staff to be extremely helpful and kind to the residents.

The staff are unfailingly kind and considerate to both residents and their families. The home is beautifully maintained with lovely rooms, bright gardens and a happy atmosphere. A real home from home so glad we chose Primrose Bank Care Home.

My husband has been a resident here for short periods of respite care. We have been pleased with the quality of care, the respect shown and the friendliness of the staff.

Ver homely, good home cooked traditional food. Exceptionally clean, caring helpful staff.

My mother was at Primrose Bank for two weeks postoperative care after a knee operation, she was very comfortable there. Her room was pleasant with a view over the gardens and she could go there whenever she wanted to. The staff were all helpful and caring and she enjoyed the food there very much. We would be happy to use Primrose Bank again in the future.

The staff are friendly and caring. Room always clean and warm. Food well balanced and appetising. Regular activities and entertainment to keep residents mentally and physically aware. I have peace of mind knowing he is having first class care.

Myself and my family are delighted my Mother is being looked after by the excellent staff at Primrose Bank.

This is a very well run home, kept very clean and very welcoming. The staff are very helpful, my Uncle was very run down and week when he arrived but they soon built him up with very good food, they have plenty of things going on that you can join I if you wish, my granddaughter thinks the home is a posh hotel.