Primrose Bank Residential Care Home

153 Breck Road, Poulton-le-Fylde FY6 7HJ

Primrose Bank Residential Care Home, Poulton-le-Fylde, Lancashire
Primrose Bank Residential Care Home, Poulton-le-Fylde, Lancashire
Primrose Bank Residential Care Home, Poulton-le-Fylde, Lancashire

Primrose Bank Residential Care Home is located in Poulton-Le-Fylde, Lancashire.

In 2016 it underwent significant expansion and renovation, increasing from 28 bedrooms to 45. Family Owned for 30 years, careful consideration is taken to ensure a luxury yet homely and fit-for-purpose environment.

Facilities include modern assisted bathing equipment, multiple lounges with large screen televisions, passenger lift to all floors and modern laundry. All outdoor areas are fully landscaped and include raised planters for all residents to partake in gardening.

The home has a full-time dedicated activities coordinator, who as well as putting on daily entertainments, also works to maintain links with the local community. The kitchen produces freshly cooked meals with locally sourced produce, and kitchen staff regularly meet with residents to discuss menus. Care Staff receives thorough and ongoing training, well above the minimum standards required.

Owner: Primrose Bank Ltd

Person in charge: Jackie Moore (Director and Registered Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Privately and Social Services Funded. Pre Admission Assessment Completed. Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single £500 – £650 (These prices are only a guideline, please contact Primrose Bank Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Primrose Bank is located on Breck Road, Poulton-Le-Fylde. When heading out of Poulton from the train station, and head down Breck Road, past the council buildings. Primrose Bank is located on your left hand side, just before the newsagents.

Visiting:

Visitors welcome at any time

Parking:

Parking is to the rear of the property, down the driveway to the right of the building.

Latest Care Quality Commission* Report on Primrose Bank Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Primrose Bank Residential Care Home has a Review Score of 8.3 (8.347)

The Review Score of 8.3 (maximum of 10) for Primrose Bank Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Primrose Bank Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Primrose Bank Residential Care Home is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.472 Points relating to the number of positive Reviews for Primrose Bank Residential Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9 Target = 0.222

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Primrose Bank Residential Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Primrose Bank Residential Care Home

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

After having reservations about where best to place my father for ongoing care, I’m so glad I chose Primrose Bank. He has been so well cared for and looked after by all the staff there. The staff always have a friendly smile and nothing is too much trouble.
My father has really come out of his shell, after a number of health setbacks at home he had lost confidence in himself and his abilities, this has been retained with the nurturing support of the staff and for that, I’m very grateful.
It’s nice to see him happy and settled and know that when we visit we are warmly welcomed, the inclusion of family and friends in their activities and “supper club” is a really nice touch knowing that we can still have our family “outings” despite my father no longer residing at home.

How likely would you be to recommend Primrose Bank Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been here happily for a year. Management and staff are approachable, caring, helpful, respectful and kind. Nothing ever seems to be too much trouble for them. Comfort, cleanliness and safety of the residents is of high priority. Friends and relatives are welcomed and their views and ideas often sought, allowing them to feel inclusive and relaxed, knowing any concerns can be discussed and acted upon. Activities are well organised by a dedicated organiser and are appropriate and varied to accommodate varying needs of the residents. Friends and family are encouraged to join residents for excellent meals - best supper club in the area! Burns night was outstanding. I am thrilled mum has settled so well, this is solely due to the professional operation and commitment of management and staff.

How likely would you be to recommend Primrose Bank Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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