Care Provided by Primrose Bank Care Home
Primary Care Categories
- Older Person Care
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 41 Service Users
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are personalised based on care needs and requirements with a variety of different rooms available. Fees are inclusive apart from hair dressing, chiropody and personal newspapers which can all be arranged
The price(s) shown are provided by the care home. Contact Primrose Bank Care Home for full pricing details and T&Cs.
Contact Primrose Bank Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Primrose Bank Ltd
- Private Owned
Person in charge
- Rachel Dutton (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1988
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (5)
Visiting
- Visitors welcome at any time, no appointment necessary
Parking
- Parking is to the rear of the property, down the driveway to the right of the building.
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Primrose Bank Care Home Reviews (23)
7.8
Primrose Bank Care Home has a Review Score of 7.8 (7.827) out of 10, based on 2 reviews in the last 2 years.
Over all time Primrose Bank Care Home has 23 reviews.
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Overall Experience
Date Published
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Review from Linda O (Daughter of Resident) published on 29 May 2018 Submitted via Website•
Overall Experience
When my mum became a resident of Primrose Bank she was very withdrawn and struggled socialising and her memory loss was causing her a lot of distress. From the very first day, mum was made to real so welcome and soon referred to Primrose as her home. All the staff are amazing and nothing at all is too much trouble. The family are included in so many events and also made welcome at every visit.
The food is restaurant standard with credit going to the chef and supper clubs mean a lovely family meal with mum can be truly enjoyed.
The food is restaurant standard with credit going to the chef and supper clubs mean a lovely family meal with mum can be truly enjoyed.
Thank you to all at Primrose Bank, Managers, Senior Carers, Carers, Kitchen and Domestic staff for all taking such good care of mum and making her feel so safe and at home. Mum is no longer withdrawn and takes part in all the activities arranged of which there are plenty. Thank you to all.
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Review from Elaine F (Daughter of Resident) published on 12 February 2018 Submitted via Website•
Overall Experience
Mum has been here happily for a year. Management and staff are approachable, caring, helpful, respectful and kind. Nothing ever seems to be too much trouble for them. Comfort, cleanliness and safety of the residents is of high priority. Friends and relatives are welcomed and their views and ideas often sought, allowing them to feel inclusive and relaxed, knowing any concerns can be discussed and acted upon. Activities are well organised by a dedicated organiser and are appropriate and varied to accommodate varying needs of the residents. Friends and family are encouraged to join residents for excellent meals - best supper club in the area! Burns night was outstanding. I am thrilled mum has settled so well, this is solely due to the professional operation and commitment of management and staff.
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Review from D M (Son of Resident) published on 12 February 2018 Submitted via Website•
Overall Experience
After having reservations about where best to place my father for ongoing care, I’m so glad I chose Primrose Bank. He has been so well cared for and looked after by all the staff there. The staff always have a friendly smile and nothing is too much trouble.
My father has really come out of his shell, after a number of health setbacks at home he had lost confidence in himself and his abilities, this has been retained with the nurturing support of the staff and for that, I’m very grateful.
My father has really come out of his shell, after a number of health setbacks at home he had lost confidence in himself and his abilities, this has been retained with the nurturing support of the staff and for that, I’m very grateful.
It’s nice to see him happy and settled and know that when we visit we are warmly welcomed, the inclusion of family and friends in their activities and “supper club” is a really nice touch knowing that we can still have our family “outings” despite my father no longer residing at home.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 June 2025Overall
Good
Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (4)
- 25 Apr 2019Recipient: Primrose Bank Care Home
- 04 Oct 2018Recipient: Primrose Bank Care Home
- 06 Jun 2018Recipient: Primrose Bank Care Home
Accreditations
There are no accreditations posted yet for Primrose Bank Care Home.
Meet the Team (0)
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