Ferndale Mews Care Home

My dad has been in Ferndale Mews for a short time, although I’ve never been inside the building, (because of covid), I was a little bit worried not knowing much about the place! But up to now, I have no complaints. The staff are lovely and very helpful, and Dad seems to be settling in very well.

During these last 4 months, not being able to see my mum has been really upsetting. However, I feel reassured that she has been looked after excellently. The staff having their own families to worry about have still cared for my mum without any disregard for their own wellbeing. She is safe and happy at Ferndale Mews.

The staff are lovely and pay her a lot of attention and know all her family and friends. Leaving feeling so relieved seeing how well cared for she is. Would highly recommend this home.

My mother in law has been really well looked after during this very tough time. It is a comfort to us to know that she is getting the care that she deserves. We have had regular contact by phone and had lovely chats with her. The staff have worked really hard and deserve an award. Thank you so much.

What a wonderful time very polite staff and seem to be taking care of my mum, she seems to be happy and enjoying her stay. She loves the activities that are provided and enjoys all the meals.

The food was lovely. Well done to the activities coordinators.

I was very impressed with how my mum's cleanliness and demeanor had improved in just 24 hours here. She had carers at home but they were obviously not paying the same attention that the staff here do.

A very enjoyable trip. The organisation was very good. The care and well being of the residents by the carers was exceptional, making it very special for them.

My Mum spent a week at Ferndale Mews Care Home in June 2019 so that my Dad, her primary carer, could have respite. My Dad was very pleased with the service that the family received. I visited my Mum almost every day and what struck me most was the lovely atmosphere at the home. The staff are responsive, friendly and extremely hard working. At first, my Mum was apprehensive about spending time in care but ended up loving her time at Ferndale Mews. My Dad and me are really keen to have more respite at that home. I am sure my Mum would absolutely love another stay there too!

Lovely afternoon in the garden. As usual, all the care staff were smashing, hard-working producing lovey buffet and in some cases working without pay. First-class.

Overall standard is satisfactory, all carers are caring, sympathetic, treat Mom with dignity and affection. Perhaps more attention could be given to Mom's personal hygiene.

Decor on the ground floor is better than those upstairs. Mom's room could be freshened up.

A friendly, caring professional environment where residents are treated like people rather than patients - home from home.

Just wished it was at the weekend so we could have enjoyed the whole afternoon.

Whole family had a ball at the Christmas party.

They do a great job to get everyone out of their seat and get everyone involved.

The staff are very friendly.

We need more events where families are invited to participate.

Staff amazing as usual.

Attended the tea dance and flavour tasting. Residents and visitors all had a lovely time.

Overall the care provided at Ferndale Mews is of a very high standard and generally faultless. The residents are able to lead their lives with dignity and independence, while also receiving any help they may require. The facilities are very good and the staff are always attentive and compassionate when interacting with the residents. Occasionally personal items become misplaced, however, this is to be expected to some extent. Ideally, staff would receive better pay for the excellent job they do as it is important to maintain this level of care which is entirely down to the quality of staff.