Glen Tanar Residential Home is situated in a quiet residential area close to the Queen’s Promenade in Bispham. The home is convenient for a short stroll to the local shops or the promenade. The home provides care for just 21 elderly ladies and gentlemen. The home has a friendly and welcoming atmosphere.
The home has a large spacious lounge on the ground floor which is tastefully decorated with comfortable chairs. This room has a beautiful large bay window from which the residents can relax and enjoy the views of the garden and watch the passers-by. The dining room is located on the ground floor adjacent to the lounge.
A choice of menu is available at each meal. Special diets can be catered for. Each meal is freshly prepared using only the finest ingredients. The menu is both wholesome and varied, providing a well-balanced diet.
Great emphasis is placed on the personal independence, dignity and quality of life of each resident. Social activities are organised for residents, including regular themed party nights, such as Scottish or Indian nights, which are very popular with the residents and visitors. The home has a resident cockatiel that the residents love to talk to.
The bedrooms are tastefully furnished and decorated to a high standard. All bedrooms have safety features including smoke detectors, 24-hour call systems and covered radiators. The home has a shower, which is fitted with facilities to make it suitable for those residents with mobility difficulties.
There is a beautiful lawned garden at the front of the home. There is also a small enclosed garden at the rear of the home, which is furnished with tables and chairs. The residents can easily access the enclosed garden area from the lounge. During the summer months, the residents like to enjoy the sunshine, a drink and socialise in this garden area.
Group: Green Cross Care
Person in charge: Lorraine Ferguson (Manager)
Local Authority / Social Services: Blackpool Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 55+.
Single Rooms: 19
Shared Rooms: 1
Rooms with ensuite WC: 2
Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Glen Tanar: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Glen Tanar is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Glen Tanar in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.823 for Glen Tanar is calculated as follows: ( (185 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 215 Ratings = 4.823
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Glen Tanar is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 12 Reviews ÷ 4.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Glen Tanar has a Review Score of 9.8 (9.823) from 18 Reviews
Review submitted from a Postal Card by A P (Friend of Resident) on Wednesday 21 March 2018. Relates to February 2018.
I visited my friend in this care home. The staff were very friendly on arrival and were all very good to the residents. I knew my friend was in good hands. Everyone that we saw was very polite, very helpful and always looking around paying close attention to the residents. There was one lady that was particularly attentive. Overall a very nice secure home.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Website Submission by Daniel S (Brother of Resident) on Thursday 1 March 2018. Relates to March 2018.
Glen Tanar is a happy little place with excellent, cheerful staff who genuinely care for their residents. The home itself is always spotlessly clean and tidy. The food is good and prepared in a large, modern kitchen. Every time I have been there I have been impressed by the friendly greeting from staff and residents and the nice, homely feel of the place.
I cannot recommend Glen Tanar highly enough, it is well run, well staffed and, perhaps most importantly happy. The manager and the team do an outstanding job.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Website Submission by Sylvia M (Resident) on Friday 10 November 2017. Relates to November 2017.
I came to the Glen Tanar after leaving the hospital, having been made to feel at home and I have great support from all the staff. From the manager and all of the carers, everyone is friendly and caring. I wanted to have 24/7 care for my peace of mind and that is what I have. The food is lovely, varied and well cooked and presented. The other residents have been great in helping me to settle in. I am so glad I chose this home and I am very happy.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Website Submission by Alison W (Daughter of Resident) on Friday 10 November 2017. Relates to November 2017.
My mum has been at the Glen Tanar since leaving hospital. She has settled in very well, the staff are very welcoming and friendly, her room is beautiful and homely. Mum enjoys the food which is a great relief for me, as she hasn't eaten well for over four months. The Glen Tanar has given me peace of mind knowing mum is happy, well supported and settled. All of the residents are so lovely and have made mum feel very welcome. Would recommend this home to everyone.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Postal Card by Joanna M (Relative of Resident) on Tuesday 19 September 2017. Relates to September 2017.
Excellent service and care. My grandma looks a new lady since being here. She is looked after very well.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Postal Card by Paul F (Son of Resident) on Tuesday 12 September 2017. Relates to September 2017.
I have always found the care home to be extremely clean. The staff are very helpful and seem to look after my mum to a high standard.
It's a very friendly home and I think my mum is happy living here. Plus all the staff are very caring towards my mum.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Postal Card by Alma R (Resident) on Monday 31 July 2017. Relates to July 2017.
I find everything fine. Staff to assist in every way possible all the time. Excellent.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Postal Card by Antony B (Nephew of Resident) on Thursday 27 July 2017. Relates to July 2017.
This home has a really good family home feeling. My aunty is very happy here and has been in a few.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Postal Card by Louise C (Resident) on Tuesday 11 July 2017. Relates to June 2017.
Glen Tanar is a very happy home. The staff are super - always ready to help.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Postal Card by Rita F (Resident) on Monday 10 July 2017. Relates to June 2017.
Everything is marvellous, the food is good. The care I receive at night is marvellous.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Postal Card by P B (Son of Resident) on Thursday 29 June 2017. Relates to June 2017.
My father has been a resident in Gen Tanar since November 2016.
The home, staff and facilities are excellent. My dad's requirements and care needs are always met with help of all the friendly staff.
How likely would you be to recommend Glen Tanar? Likely
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Review submitted from a Postal Card by Anne P (Resident) on Friday 23 June 2017. Relates to June 2017.
I don't like snack lunches. Just because one resident is so slow with breakfast, everyone has to suffer. Some food is very nice - no complaints. Lacking morning tea and afternoon drink.
How likely would you be to recommend Glen Tanar? Likely
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Pamela Mathauda, Director at Glen Tanar responded to this review on 20 Jul 2017:
It was agreed at a residents meeting that the residents would like a smaller meal at lunch time and a larger meal at tea time. A main course and a pudding are provided at both meal times. Drinks are provided throughout the day. We have a host of activities on offer which residents are free to participate in or not.
Review submitted from a Postal Card by J R (Friend of Resident) on Tuesday 2 August 2016. Relates to July 2016.
My friend who lives at Glen Tanar is very well looked after, my friend is very happy she laughs with all the staff, my friend looks at the care home as her own home. The staff at Glen Tanar are like one big family, they welcome you in, offer you tea, coffee or anything else. The all seem to enjoy talking and doing things with them. Taking them out to the shops and the sea front. Nothing seems to be a problem for them. I would recommended this care home to everyone I know as everyone goes beyond their duties.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Postal Card by Natasha B (Granddaughter of Resident) on Monday 4 July 2016. Relates to June 2016.
How welcome they made my family and grandfather feel when he moved in.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Postal Card by Mark R (Son of Resident) on Tuesday 28 June 2016. Relates to May 2016.
The staff all seem very helpful and friendly. Nothing seems too much trouble for them. It is a relaxed and friendly atmosphere, a true 'home from home'. I viewed many care homes prior to my father being admitted to the Glen Tanar, I narrowed it down to this one and another which are both owned by the same people.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Postal Card by Liz H (Friend of Resident) on Tuesday 27 October 2015. Relates to October 2015.
My friend has had to go into the home as she was in a bad way, but I am very pleased to say she is almost back to normal. I have worked in many nursing homes as a carer, but this home is the best I've been in. It's a joy to visit, they make you very welcome at all times, nothing is too much trouble. I would give it 100%.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Website Submission by Brian U (Son of Resident) on Sunday 2 August 2015. Relates to August 2015.
My mum's been in the care home for the last year and she loves every minute of it. She could not be in a better place, with all the love care and affection that is given by the manger and all her staff is beyond their call of duty. I could not fault this home in anyway and home is what it is.
How likely would you be to recommend Glen Tanar? Extremely Likely
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Review submitted from a Website Submission by Tony T (Resident) on Thursday 23 July 2015. Relates to July 2015.
This rest home is as close as you can get to be a home from home.
The Manager has given me the will to live.
All the staff have help me in one way or another.
I am now getting stronger because of the way they help me.
The room are adequate for what you need.
I FEEL LIKE WE ARE ALL ONE BIG FAMILY.
How likely would you be to recommend Glen Tanar? Extremely Likely
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April 2017
February 2016
September 2015
February 2015
December 2014
April 2014
March 2014
February 2014