Bollingbroke House

Common Road, Brierley, Barnsley S72 9EA
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9.8 29 Reviews
  • Bollingbroke House, Barnsley
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1100
  • Self-Funded Residential Dementia Care: £1100 – £1100
  • RESPITE Self-Funded Residential Care: £1100 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1100

Please note, our self funding rate does not include additional expenses such as Hairdressing, Chiropody, Clothing and Toiletries.

These prices are only a guideline, please contact Bollingbroke House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lynsey Walker (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (2)
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Bollingbroke House Reviews (29)

9.8

Bollingbroke House has a Review Score of 9.8 (9.829) out of 10, based on 21 reviews in the last 2 years.
Over all time Bollingbroke House has 29 reviews.

Overall Experience
  • 22
  • 7
  • 0
  • 0
  • 0
Date Published
  • 29
  • 2
  • 6
  • 21
  • 8
Reviewer Connection to Bollingbroke House
  • 12
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from Rachel D (Daughter of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service from all staff. Clean rooms, clean home.
Staff are helpful. Don't smell of urine like some other homes.
Staff also put different activities on over Halloween and Christmas for residents and their families.
Reply from Julie Phillips, Administrator at Bollingbroke House

Thank you for your lovely review. We really appreciate all the feedback we receive.

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Review from Amanda K (Niece of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the time my uncle has spent at Bollingbroke House I have found the staff that I have dealt with to be very friendly and helpful, they have kept me updated on his wellbeing.
Due to Covid I have only been able to visit face to face on one occasion so far which was only allowed after I had had a negative
test, which they carried out at the home. The visit was very safe in a room with only me and my uncle which was sanitized before we entered and when we left. My uncle was very clean, tidy and content within himself. He can get anxious and struggle with new people but has settled in here quite fast for him. I am so far very happy with the care and attention that he is receiving.
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Review from Martin B (Son of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was made a permanent resident in June this year when she became unable to look after herself any longer after a serious fall. She was welcomed into the home and we can only heap praise on all the staff at Bollingbroke from the manager through to cleaners who have made her life as comfortable
and pleasant as can be at these very trying times. Everything they have done has been wonderful and we as a family feel that our mother could not be in a better or safer place. They go out of their way to be helpful and they encourage Mum to participate and join in with the various activities throughout the day. We can only say a very big thank you to each and every one of the staff for looking after our mum.
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Review from Gwynneth W (Daughter of Resident) published on 29 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff I have meet seam very friendly and nice. My mum says that she has a nice room. However concerned that they don’t respond to emails or messenger. A good level of communication is needed since we are not able to see my mother.
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Review from Angela E (Granddaughter of Resident) published on 20 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad has been a resident since last year. Knowing that he is being cared for in such a supportive, caring and professional but warm home makes me feel very happy. I live a long distance from my grandad so knowing he is safe and being cared for to such a high standard gives me peace of mind. When
I do visit I am always made to feel very welcome, offered a drink and found a space to sit with Grandad. If I have any questions the staff always take time to discuss them with me. Every time I phone to ask how he is, I am greeted in a warm and friendly way staff always give me detailed information about how he is, what he has been doing etc. They also ask if I would like to speak to him and pass the phone to him for a quick chat. The staff all take the time to get to know him, his social and medical requirements. They take great care of him, noting the small things that make such a difference to him. The manager is very professional but at the same time very kind, caring and warm.
Reply from Martin Spencer-Fryer, Home Manager at Bollingbroke House

Thank you very much Angela, your review is very much appreciated. I have shared your comments with the staff. Many thanks once again. Martin.

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Review from Julia B (Daughter of Resident) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been cared for by the manager and his amazing team since August 2019. He has dementia and other complex care needs and the care that he receives on a daily basis is excellent. The peace of mind that my Mum, my sister and I have, knowing that our loved one is being cared for in a family-type
setting with patience and respect is invaluable. There is lots of love and laughter here and all of the team are welcoming and genuinely interested in the emotional as well as the physical well-being of the residents. The decision that any family makes to have their loved one cared for outside of their home is very difficult and emotional, but being able to witness the quality of care that they receive here, helps us enormously.
Reply from Martin Fryer, Home Manager at Bollingbroke House

Thank You - it's such an honour to look after such a wonderful man. I have passed your kind words onto the staff. Your feedback is very much appreciated.

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Review from A H (Son of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Information about the resident doesn't get passed on to relatives very often, i.e. how they have been.
Laundry disappears and clothing goes missing.
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Review from L W (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum needed care after losing my dad. We tried to keep her at home as long as we could but her dementia got worse and she wouldn't let me help her.
It's peace of mind knowing she is looked after and she seems happy and settled. She eats and sleeps well, which she wasn't at home. Thank you to everyone
at Bollingbroke for caring for her.
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Review from Janet A (Sister of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the staff in Bollingbroke are first class. They look after my sister great. It has been a massive weight off my shoulders since she came in here.
The staff has always got time to talk and explain things to relatives.
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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Bollingbroke House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Bollingbroke House is calculated as follows: ( (216 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 252 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bollingbroke House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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