Care Provided by Bollingbroke House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our self funding rate does not include additional expenses such as Hairdressing, Chiropody, Clothing and Toiletries.
The price(s) shown are provided by the care home. Contact Bollingbroke House for full pricing details and T&Cs.
Contact Bollingbroke House to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lions Meadow Ltd
- Private Owned
Person in charge
- Laura Johnson (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 2
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (2)
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Bollingbroke House Reviews (34)
9.7
Bollingbroke House has a Review Score of 9.7 (9.697) out of 10, based on 11 reviews in the last 2 years.
Over all time Bollingbroke House has 34 reviews.
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Review from Diana B (Friend of Resident) published on 17 January 2024 Submitted via Postal Card•
Overall Experience
The care at Bollingbroke House is excellent - the staff are very attentive and helpful. They do everything they can to enrich the lives of the residents and include them in activities. Nothing is too much trouble. The home is always clean and the residents praise the food.
↩Reply from Julie Phillips, Administrator at Bollingbroke House
Good Afternoon, thank you for your lovely feedback, we really appreciate any feedback we receive.
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Review from A G (Sister of Resident) published on 17 January 2024 Submitted via Postal Card•
Overall Experience
My review of Bollingbroke House in the last month, it has been difficult for us, as a family, seeing my sister in bed a lot of days but we find some of the staff really lovely and pleasant and really aim to please. I think there should be a little more activities for residents. The cleaners are always busy, rooms are lovely and clean. Think there could be a little more entertainment for residents.
↩Reply from Julie Phillips, Administrator at Bollingbroke House
Thank you for your feedback on our service. We always welcome any feedback to improve our service in any way possible. Any area of concern, you can pop in to see management who will be happy to assist.
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Review from Jane D (Daughter-in-law of Resident) published on 10 January 2024 Submitted via Postal Card•
Overall Experience
No smells.
Excellent staff - so friendly and care so much.
Home-from-home.
Really enjoy visiting.
Best care home I have been to.
Excellent staff - so friendly and care so much.
Home-from-home.
Really enjoy visiting.
Best care home I have been to.
Would highly recommend.
↩Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your lovely review, Jane; your support means so much to us all.
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Review from Mary M (Sister of Resident) published on 10 January 2024 Submitted via Postal Card•
Overall Experience
My experience of visiting my sister at Bollingbroke House, I am truly happy with the way she is looked after. She can be difficult at times, but they all know her personality.
Today, I attended the Christmas and entertainment party, and they all went far beyond my expectations and made the day very special. Myself and the rest of the family are happy with the way she is looked after. The home is clean and welcoming, and the food they serve is absolutely amazing. I couldn't wish for a better place for my sister to be. She is happy there, and if she is happy, we are all happy. A remarkable place. Deserves a ten out of ten.
↩Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you for your lovely feedback, Mary; we value your support. We are happy to know that you are happy to have your loved one in our care. Thank you for leaving your review.
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Review from Sharon M (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card•
Overall Experience
Really enjoyed the staff entertainment. Lovely to see so many happy people. It's been a bundle of joy, and I would like to wish you all a Merry Christmas.
↩Reply from Lynsey Walker, Home Manager at Bollingbroke House
Thank you so much for your lovely feedback. We really do appreciate your support.
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Review from Rachel D (Daughter of Resident) published on 5 January 2024 Submitted via Postal Card•
Overall Experience
Excellent service from all staff. Clean rooms, clean home.
Staff are helpful. Don't smell of urine like some other homes.
Staff are helpful. Don't smell of urine like some other homes.
Staff also put different activities on over Halloween and Christmas for residents and their families.
↩Reply from Julie Phillips, Administrator at Bollingbroke House
Thank you for your lovely review. We really appreciate all the feedback we receive.
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Review from Amanda K (Niece of Resident) published on 3 February 2021 Submitted via Website•
Overall Experience
In the time my uncle has spent at Bollingbroke House I have found the staff that I have dealt with to be very friendly and helpful, they have kept me updated on his wellbeing.
Due to Covid I have only been able to visit face to face on one occasion so far which was only allowed after I had had a negative test, which they carried out at the home. The visit was very safe in a room with only me and my uncle which was sanitized before we entered and when we left. My uncle was very clean, tidy and content within himself. He can get anxious and struggle with new people but has settled in here quite fast for him. I am so far very happy with the care and attention that he is receiving.
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Review from Martin B (Son of Resident) published on 3 February 2021 Submitted via Website•
Overall Experience
Our mother was made a permanent resident in June this year when she became unable to look after herself any longer after a serious fall. She was welcomed into the home and we can only heap praise on all the staff at Bollingbroke from the manager through to cleaners who have made her life as comfortable and pleasant as can be at these very trying times. Everything they have done has been wonderful and we as a family feel that our mother could not be in a better or safer place. They go out of their way to be helpful and they encourage Mum to participate and join in with the various activities throughout the day. We can only say a very big thank you to each and every one of the staff for looking after our mum.
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Review from Gwynneth W (Daughter of Resident) published on 29 December 2020 Submitted via Website•
Overall Experience
The staff I have meet seam very friendly and nice. My mum says that she has a nice room. However concerned that they don’t respond to emails or messenger. A good level of communication is needed since we are not able to see my mother.
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Review from Angela E (Granddaughter of Resident) published on 20 March 2020 Submitted via Website•
Overall Experience
My Grandad has been a resident since last year. Knowing that he is being cared for in such a supportive, caring and professional but warm home makes me feel very happy. I live a long distance from my grandad so knowing he is safe and being cared for to such a high standard gives me peace of mind. When I do visit I am always made to feel very welcome, offered a drink and found a space to sit with Grandad. If I have any questions the staff always take time to discuss them with me. Every time I phone to ask how he is, I am greeted in a warm and friendly way staff always give me detailed information about how he is, what he has been doing etc. They also ask if I would like to speak to him and pass the phone to him for a quick chat. The staff all take the time to get to know him, his social and medical requirements. They take great care of him, noting the small things that make such a difference to him. The manager is very professional but at the same time very kind, caring and warm.
↩Reply from Martin Spencer-Fryer, Home Manager at Bollingbroke House
Thank you very much Angela, your review is very much appreciated. I have shared your comments with the staff. Many thanks once again. Martin.
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Review from Julia B (Daughter of Resident) published on 18 March 2020 Submitted via Website•
Overall Experience
My father has been cared for by the manager and his amazing team since August 2019. He has dementia and other complex care needs and the care that he receives on a daily basis is excellent. The peace of mind that my Mum, my sister and I have, knowing that our loved one is being cared for in a family-type setting with patience and respect is invaluable. There is lots of love and laughter here and all of the team are welcoming and genuinely interested in the emotional as well as the physical well-being of the residents. The decision that any family makes to have their loved one cared for outside of their home is very difficult and emotional, but being able to witness the quality of care that they receive here, helps us enormously.
↩Reply from Martin Fryer, Home Manager at Bollingbroke House
Thank You - it's such an honour to look after such a wonderful man. I have passed your kind words onto the staff. Your feedback is very much appreciated.
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Review from A H (Son of Resident) published on 7 March 2019 Submitted via Postal Card•
Overall Experience
Information about the resident doesn't get passed on to relatives very often, i.e. how they have been.
Laundry disappears and clothing goes missing.
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Review from L W (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card•
Overall Experience
Mum needed care after losing my dad. We tried to keep her at home as long as we could but her dementia got worse and she wouldn't let me help her.
It's peace of mind knowing she is looked after and she seems happy and settled. She eats and sleeps well, which she wasn't at home. Thank you to everyone at Bollingbroke for caring for her.
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Review from Janet A (Sister of Resident) published on 21 February 2019 Submitted via Postal Card•
Overall Experience
I think the staff in Bollingbroke are first class. They look after my sister great. It has been a massive weight off my shoulders since she came in here.
The staff has always got time to talk and explain things to relatives.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 December 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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