Thornhill House, Barnsley, South Yorkshire
Thornhill House, Barnsley, South Yorkshire
Thornhill House, Barnsley, South Yorkshire

Thornhill House practises care provision that makes a long-term difference to the health, lifestyles and well-being of clients, who may have a wide range of complications.

Staff take pride in a sensitive approach, including for loved ones and at times of transition when there is understandable anxiety involved.

All care is personalised and the provider strives to be affordable within impacting on the high standards care workers are trained to achieve.

Group: Strong Life Care Ltd

Person in charge: Christian Whiteley-Mason (Home Manager)

Local Authority / Social Services: Barnsley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Gujarati, Hindi, Urdu

Single Rooms: 35

Rooms with ensuite WC: 7

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Thornhill House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 14 Nov 2017

Due to refurb we currently have 6 rooms available 2 ensuite

Reviews

9.9 Thornhill House has a Review Score of 9.9 (9.885)

The Review Score of 9.9 (maximum of 10) for Thornhill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 67 Reviews over all time. This Average Rating is also the rating value for Thornhill House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.885 for Thornhill House is calculated as follows: ( (745 Excellents x 5) + (31 Goods x 4) + (13 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 800 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Thornhill House is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 20 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    64
  • Good
    1
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thornhill House?

  • Extremely LIKELY
    60
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Thornhill House

  • Resident / Service User
    25
  • Friend of Resident/Service User
    9
  • Granddaughter of Resident/Service User
    9
  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • more

We cannot fault anything about Thornhill House. My husband came home 100% better than he went there and we are so grateful, not only for him but me also. They are all so brilliant.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very happy here and have had very good care and help to get me walking again. I have always been treated with dignity and care.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Couldn't be looked after better than in a five star hotel. All the staff are great and can't do enough for you. There is a man that helps you whenever he can. Its like a second home

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Not happy at all with this facility for my father who has Alzheimer's. This did not seem to be taken into account and he came away very insecure and afraid. Although the physios did get him back on his feet.

How likely would you be to recommend Thornhill House? Extremely Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Don't Know

Thornhill House is an excellent care home to be in. The staff are always helpful and you can always rely on them to help you with anything. Really good food and they do activities with the residents. I would recommend Thornhill House to anyone.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Thornhill are excellent, they cannot do enough for you and are so caring.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care I have received at Thornhill has been more than excellent. When I came here I couldn't believe the amount of care I received. The carers do more than care for you, they are so kind and work so hard. The food is excellent, this is the second time I have been here and when I came I said "I have come home". I said they are more than excellent.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I could not be more happy to stay at Thornhill House. The carers and management are fantastic and so are the physiotherapists. I shall be singing your praises to anyone I know and would highly recommend this place for rehabilitation.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thornhill is a first class care home, the care I have had has been the best I could have had anywhere. The staff are so kind and patient and do all they can to make people happy, they always have a smile on their face and nothing is too much trouble for them. The kitchen staff and cleaners are always helpful and the meals are first class, the place is lovely, clean and the residents are given every encouragement to get well, no one feels embarrassed.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother was a resident at Thornhill House. The staff were very friendly, helpful and nothing was too much trouble for them when asked. The food was great and she thoroughly enjoyed it. She was fantastic on her feet by the time she left Thornhill.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum was in Thornhill House all of January and most of February.
She was so happy and cared for.
She loved the staff, the food, the company and most of all the stimulation.
We are looking at daycare to come back in future.
Thanks everyone.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have enjoyed my stay at Thornhill as I have been well looked after. The staff are great, always friendly and helpful. There is always choices when it came to meal times and the food is good. I like to take part in some of the activities and enjoy chatting with the staff. My bedroom is always cleaned and I feel safe and comfortable when I am in bed.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum has been on intermediate care for the last six weeks. She could not walk at all but now back home active. The staff were excellent and so caring. I cannot fault the home.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think Thornhill House and the staff are great, very caring. My Mum has been treated with dignity and respect. Food was excellent. Keep up the hard work.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stay at Thornhill has been a pleasant one in unpleasant circumstances. I found the staff both efficient and pleasant. Good choice of menu at mealtimes and varied activities. My room was comfortable and warm. I also enjoyed the company of the other clients.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum had a rehabilitation stay at Thornhill House in Feb 2017. We were pleased when mum could move on after one week. Some staff were kind but unfortunately, these were in a minority. In general, there was a poor attitude and mum was made to feel she was a nuisance. There was a lack of empathy and understanding. The rehabilitation, particularly the Physiotherapy sessions, were excellent.

How likely would you be to recommend Thornhill House? Extremely Unlikely

Average Rating: 

 2.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Don't Know

Christian, Manager at Thornhill House responded to this review on 23 Mar 2017:

Sorry you felt this way regarding your mum's stay at Thornhill. I'm a little concerned regarding your comments as your mum wanted respite at Thornhill and I had no beds available. Your comments have been noted and will be used to ensure anyone else who stays at Thornhill does not experience the same.

I can not fault the staff at Thornhill for their compassion and care they are so friendly and so good with the residents. The staff treat the residents so well. I'm always welcomed and always offered a drink and the atmosphere is always very friendly. Thank you to all the staff and management for such good care.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt as been in Thornhill since Christmas. The manager and his team give 100% and the home is so welcoming and friendly. It has such a great atmosphere, the staff go the extra mile to ensure quality care is given. Well done to the team.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At first, I did not want to stay but now I can honestly say I have enjoyed staying at Thornhill. Staff have been wonderful, can't do enough for me. Food is fabulous, homemade cooking and if you don't want what they are cooking, alternative meals are provided. My room was smashing, comfortable bed and always clean and smelled nice when you re-entered the room. My family also commented on how well I was treated. Christmas was special and I have enjoyed all the entertainment

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum in law has been in the been in the care of Thornhill House since August 2016 and the care and attention she receives is immpeciable. She is in the last days of her life now but they treated her and all the family with love and dignity. The management and staff all give 100% and we would thoroughly recommend Thornhill House to everyone.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff brill. Meals enjoyed. Top marks to all. Thank you to all.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandma has been in Thornhill since August when she had a fall at home, after being in a few days she said she wanted to stay and live here as she loved it, they treat the residents so well and nothing is too much trouble. Since then, my grandma is now on a care plan and I can not thank everyone enough for what they are doing for her, caring, tentative, supportive to us as the family, they make you feel so welcomed and part of the family unit that all staff are. Thank you all.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following my friend coming in Thornhill she has made so many friends and is so happy. Keep up the good hard work.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad was in Thornhill up to today on rehab, he was cared for and the manager was very good, he ensures the place is safe, clean and stimulating, well done.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Couldn't manage without it. My wife is looked after, I miss her at home but she is looked after. Clean place, not tasted the food but my wife enjoys it.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The place is very good the staff look after you and overall they really look after you. Foods very good.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The carers are good but the food could be a bit better for me but I am fussy. I've been looked after well but looking forward going home.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and staff are very good. The meals are alright I feel cared for.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stay here has been lovely, If I didn't have to leave intermediate care I would love to stay. The staff are champion.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is smashing and the lasses are good and foods good. Staff are a treasure very helpful.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very good. Carers very good. Really great they will help when they can. Food Okay.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was heartbroken when my mother had to be admitted due to a serious accident, although from the moment I walked in we were made very welcome. All staff were very friendly and very informative. Nothing was too much trouble. My mother was very upset when admitted and I was so surprised how quickly she settled and how quickly her condition improved.
The home itself was very clean, and my mother was very happy with her room.
The care she received was fabulous and not only did they make her smile and feel at home, they also helped her with her recovery and she is now back in her own home.
Thank you to all staff and management.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely clean home. Brilliant atmosphere and helpful staff.

I used to look after my friend for many years as he was my neighbour and after a bad spell with an chest infection amongst other ailments he landed at Thornhill. On visiting him he looked content and was chatting to carers and he claims he's shy!

Great home. Well done to all who work at Thornhill!

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My wife was admitted after a terrible fall at home. Due a broken hip I thought she would never walk again, however the amazing staff and management at Thornhill House motivated my wife and now she is home with me and better than ever. I would like to thank one and all for your hard work once again.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad is on rehab at the moment and is very well looked after the therapists are really well at keeping me updated with progress and the management are very approachable I am very impressed with the care.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Visited the home today and there was a singer on she was very good and the home smelt lovely and was very welcoming. Staff were dancing with residents and the atmosphere was amazing. The manager was involving all staff and residents.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very friendly and staff are nice. I like living here, I would like more activities but there is lots happening.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When visiting my aunt I've always felt happy leaving her. My aunt is very happy and all staff are very pleasant and always helpful.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother was in Thornhill House for a short time and was really looked after and cared for by all the staff. The management were very helpful.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here and cared for. The staff are lovely and the food is good.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amazing staff, homely atmosphere, great rehabilitation programmed. Thank you all.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carer, staff were more than helpful with my grandmother. The choice of foods were nourishing and well balanced. There was always help when she needed anything. I would not have any problems recommending the home if I knew someone was coming in for rehab or even permanent care.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thornhill is very welcoming. They have been brilliant in delivering care. Staff are always helpful and friendly,

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my father receives at Thornhill House is amazing. My dad had a stroke and suffered from reduced mobility. Afterwards when returning home my dad had a better quality of life than before!

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunty was on intermediate care and she enjoyed every minute. She got her mobility back and returned home after her operation.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whilst my mother was staying at Thornhill House she was cared for very well. Staff are very friendly and helpful. Never had any problems through her stay and would recommend to friends and family.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad was in Thornhill House and he loved his time there. The staff were brilliant and I cannot thank the place.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was here on rehab during December, she was extremely well looked after. The manager and her team were amazing.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

While my mother was staying at Thornhill House she was so happy. All the staff and management were ever so helpful and friendly.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandma was admitted here for rehabilitation after a fall at home. She had physiotherapy and occupational therapy. All the staff were friendly and sociable and my gran was very well looked after. She made lots of new friends and there were tears when she had to leave them and the staff. 10 out of 10 form us!

How likely would you be to recommend Thornhill House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

During my mothers stay at Thornhill House I was made to feel extremely welcome every time I visited. My mum had been in another home which provided rehab however made no progress. My dear mum was unable to walk due to a fall in August this year however after 3 days at Thornhill House mum was back on her feet! "They really are miracle workers!" The staff are so kind and very helpful as well as "hard working". The managers are both extremely helpful and very approachable and resolved any concerns relating to mum! The home is very homely with a very pleasant atmosphere. Thank you everyone!

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was at the home this week visiting my friend. The staff were very friendly and the home was spotless. I was so glad to see happy people in a home. Keep up the work.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has been in the home for over 2 years and passed away recently I want to thank the Manager and staff for looking after him so well and caring for in last days of his life. The care provided was outstanding. Well done everyone.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home has looked after my mother Gladys, from July 2014 to 9th September 2015, when sadly she passed away at the age of 94.
Although she did not want to leave her own home she was welcomed in to Thornhill House and she quickly settled, eventually understanding and accepting the reasons for her change in dwelling. This was helped tremendously by the caring and friendly attitude of the Management & Staff, and mother enjoyed her time there.
At all times she was treated with care and dignity, and anything that she wanted, or needed, was dealt with quickly.
Towards the end of her life mother spent a lot of time in bed, but she was still monitored and looked after on a very regular basis, and we could not have asked for any better or more care and love than she received from the staff.
There was an obvious culture of love, care, safety, entertainment, happiness and respect throughout the entire home, no matter what time of day you turned up, expected or otherwise.
The Management went to great lengths to keep us updated with mother's progress with telephone calls, e-mails, photographs and videos. All much appreciated, because living in Southampton we were 220 miles away from mother.

We could not have asked for better care for my mother in the last months of her life.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My Nannan was a resident here, as she became unable to look after herself in her own home.
I have nothing but gratitude and praise for the staff at Thornhill. She lived her final year here and the staff were amazing.
Take care given here was amazing, and the staff do an amazing job.
We often visited from a long distance, and they always looked after us and my man.
The final weeks of her life, my Nan was treated with such dignity and respect. I thank Thornhill for the wonderful care that has been given. Thank you - you all do such a great job.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very friendly clean and welcoming home staff go the extra mile. The singer was fantastic last week when we visited. Thank you for looking after my relative. The food is very good and very clean and very clean.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The service and facilities that Thornhill provide is excellent. My grandmother was a resident for approx 18 months until her recent passing. During her stay she was very happy, she was well cared for and for us living far away, we were extremely content that she was in safe hands and being cared for to a high standard. Sadly we lost my grandmother recently and the care provided in her final days was exceptional. The care and compassion of all the staff was just amazing. They all cared for her and took time out of their own time to visit her.

The management and staff also looked after us, her family, in our times of need. We cannot thank them enough for everything they did.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

very nice home, nice staff and friendly.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely food, lovely staff, friendly, happy and management very good.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Food is out of this world. Care very good, I don't want to go home. I could live here, I've been made so welcome.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel I've been on a holiday I have made so welcome staff are very good and food is amazing I would have no hesitation to recommend.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home is very nice. Staff pleasant. Helpful. Management extremely helpful.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have my friend in the home at the moment and she is coming on very well, staff really are looking after her and she advises the food is excellent, she says the activity lady is lovely.
Thank you.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The first two days I did not enjoy being in the home as it was my first experience in a care environment, but afterwards I began to settle. I have no complaints towards the staff, I would be glad to return to Thornhill in the future if I ever needed to.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything has been wonderful, the staff and the home have all been lovely, the carers, food are all very good. If I need to come back to care, I would have no hesitation to return here, I will recommend it to my friends and family as it has been excellent.

How likely would you be to recommend Thornhill House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very willing and good, the food is absolutely beautiful, I have put weight on and I feel this has made me feel better. No one should be worried about coming here, you will be well looked after.

How likely would you be to recommend Thornhill House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My friend is on respite at the moment at Thornhill and the care that is provided is absolutely amazing I called on Wednesday and the residents was having their done the atmosphere was lovely residents was having fruit and wine and was so happy. I spoke to a gentlemen who I am sorry I don't know is name and he was extremely helpful. Thank you everyone for looking after my friend.

How likely would you be to recommend Thornhill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

November 2016

Registered Manager Finalist

Recipient: Thornhill House

Date: Friday 04 Nov 2016

more details

June 2015

5 star kitchen

Recipient: Thornhill House

Date: Friday 12 Jun 2015

more details

Job Vacancies

Staff Profiles

Christian

Christian Whiteley-Masoon

Job Title: Manager

Joined: 2014

Description:

I have my level 5 in management and a wealth of experience in the care home setting. My aim is to ensure my residents are provided a stimulating environment and quality care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Thornhill House