Sandygate

My Mum has just moved here from Oakwood Centre. She has been made to feel really welcome. Has a lovely little bedroom. Suffering from dementia it is great to see her so settled and joining in with the things as she had become so isolated at home.

Highly recommended.

My mum stayed at Sandygate for a weeks respite. I have to say the care she received was excellent. The staff treated her with dignity and patience. The food was very good and served to them appetisingly. My mum has tried a number of care homes but this is the only one she is happy to return to. They are a wonderful team who work hard to meet the needs of their residents.

Cleanliness at the home is excellent, activities are very good, residents can choose their meals from a menu and are delicious. Overall, a first class home.

A big thumbs up from me.

Her only complaints are that sometimes her toast is a little too well done at breakfast or the pastry was a little too thick on her dessert. I can't tell you how much I like getting complaints from her like that after the issues we had when she was still at home. I highly recommend Sandygate.

I have lived at this care home for 10 years in December. It was the best thing I ever did. I have no family and my dear husband and family are all dead. Hospital advised me to come here following a heart attack and I am now quite disabled. I need a lot of care and I receive it at this home.

Mum began residing at the home in November last year having visited the home before she needed to consider residential care and being impressed. Since she has been in residence the home has provided her with excellent care and the staff are really caring and so far I haven’t met one who doesn't go the extra mile. I visited one day and staff were attending to her in her room, I was stood outside and could hear the staff interacting with her, they had no idea I was there, and I was so pleased at the way they spoke to her and encouraged her. The home has recently had a new manager appointed and as a result, I have noticed a number of further improvements in how the home is being run, in particular with attention to detail in areas which tend to get missed but as we know often it’s the little things that will make a huge difference. As a registered nurse for 40 years and having been a manager of large care homes myself I highly recommend this home.

Lovely home, with very friendly and welcoming staff. I feel that my family member is well cared for and happy. The home always clean and my aunty says the food is lovely too.

My dad stayed here for a short period of respite and the facilities, activities and food were all very good.

The staff were excellent in exceeding our expectations of customer care. They treated everyone as individuals and both with respect and a high standard of care. It is evident that for the ones we came into contact with this was a vocation not just a job.

Should we need to use a care home in the future, we would have no hesitation in coming back here.

I would like to thank the staff at this home for the care of my father who has Alzheimer's Disease and Vascular Dementia. It is the first time he has stayed in any care home setting and we were very anxious about his stay and how he would cope. We were heartened to know that he was very well cared for and treated with dignity and understanding. The staff were very kind and helpful.

My mother has recently moved from her own home to Sandygate and all the staff have supported both my mother and myself to ensure that the transition has been as smooth as possible. The environment at the care home is cheerful and helpful as well as efficient. There is always a member of staff around to help and the deputy manager and the manager have both been approachable and available.

My dad has been a resident at Sandygate since December 2016 when he went in initially for emergency respite care. I can say from that first day all the staff have been lovely, they made me and my sister at ease at a time of great distress when we had to leave dad there. Dad is now a permanent resident and we could not be happier with the care dad receives. Not only have the staff been great with my dad but they have been a great support to me and family when at times we have found the process of placing dad into care very emotional and frustrating, nothing has been too much trouble.

My Mother has been a resident of this care home for the last few years and the management has changed so many times, the care staff have always been so lovely and loving towards her and the new manager can not do enough for her, after a short time in hospital my Mum can't wait to get back home, the manager has been great with getting her back home and I can't thank her enough, she really has gone the extra mile.

I can recommend Sandygate Care Home to anyone, we have 100% piece of mind knowing she is safe and well looked after so thank you all so much.

The meals provided are of a very high quality and there is a daily programme of activities that the residents can get involved in should they so wish. I would not hesitate to recommend Sandygate Care Home to anyone looking for a good, safe, welcoming home for their loved one.

However, throughout these unstable times care staff and kitchen and domestic staff have worked extremely hard and kept the 'ship afloat'. The present Manager has been in place from the beginning of the year and appears to be fully committed to her role and intends to improve standards with all aspects of the Care Home.

Would recommend this home to any one considering the same difficult decision I had to make.

What more can I say, I am highly satisfied with the care, facilities, and of all the staff. They are all so friendly, helpful and nothing is too much trouble. They are helpful and caring and I could not ask for more. Thank you all staff and management at Sandygate.

My Mum has been in Sandygate over 2 years after many falls and fractured bones while at home in her bungalow. The staff at Sandygate are friendly and caring and have gone out of their way to help Mum in many ways. The new manager is always there to listen to any problems, I would recommend Sandygate to friends and family.

Very friendly and helpful staff. They took a weight off my mind over payment of fees, attendance allowance claims and approaching local council for monetary help. (office staff excellent).