Silverwood (Rotherham)

Flanderwell Lane, Sunnyside, Rotherham S66 3QT

Situated in the attractive residential area of Sunnyside in Rotherham, Silverwood is a friendly, purpose-built home offering residential and residential dementia care.

This spacious home offers the choice of four sitting rooms and three dining areas. In addition, the hairdressing salon and treatment room provide further opportunities to socialise and relax. The pretty, enclosed garden, which is looked after by some of the residents, is a popular place to spend time in the company friends and relatives. All bright and comfortable bedrooms and living areas are easily accessible by wheelchair.

The home’s caring team has created a family atmosphere, encouraging everyone to eat, celebrate and plan special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Silverwood’s Home Manager will make sure that all residents receive the kindest possible care. The extensively trained team will deliver all the specialist care and support services that your loved one requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make their stay that little bit more enjoyable.

Group: HC-One

Person in charge: Carrie Davies (Home Manager)

Local Authority / Social Services: Rotherham Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Silverwood (Rotherham): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Silverwood (Rotherham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for Silverwood (Rotherham) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.553 for Silverwood (Rotherham) is calculated as follows: ( (302 Excellents x 5) + (170 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 497 Ratings = 4.553

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Silverwood (Rotherham) is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 27 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Silverwood (Rotherham) has a Review Score of 9.6 (9.553) from 42 Reviews


Average Ratings

  • Excellent
    25
  • Good
    16
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silverwood (Rotherham)?

  • Extremely LIKELY
    37
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silverwood (Rotherham)

  • Daughter of Resident/Service User
    17
  • Son of Resident/Service User
    8
  • Daughter-in-law of Resident/Service User
    4
  • Husband of Resident/Service User
    4
  • Resident / Service User
    3
  • more

Mum has been in Silverwood for a year now. It is a very friendly environment and the staff are very kind and caring. We would definitely recommend the home to anyone.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.6 out of 5

Mum's only been here 7 weeks and I cannot find anything to complain about. A large weight lifted from my shoulder knowing she is safe and looked after with care and kindness from everyone.

How likely would you be to recommend Silverwood (Rotherham)? Likely

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Average Rating:   4.4 out of 5

A very caring environment where nothing seems to be too much trouble for the staff. It was a huge decision to move mum here but I feel reassured each time I visit and am confident that she is getting the right care and support she needs. Thank you.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.2 out of 5

Mum was very happy and well looked after. Should the need arise again, she would be very happy to come here again.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.9 out of 5

My mother appears settled and happy in the home. Staff understand and act on her needs. Care plan and end of life care have been well explained to us by a member of staff.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.3 out of 5

Having moved from a 3-bed house to one small room (with concealed toilet/washbasin) and having come to it bereaved, as my Husband had recently died of cancer, though I was expected to die first, as the older one, but also having heart, lungs and other medical problems. However, instead of staying in our home until death, Doctors said I needed 24-hour cover, hence being admitted into a care home. Quite a surprise to me but I now admit this is the right place and can't complain really as, even though the carers are different, they are good. After 6 months I like my room and am happy now though, because of a few difficulties, together we will 'sort' them for my comfort.

How likely would you be to recommend Silverwood (Rotherham)? Likely

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Average Rating:   4.6 out of 5

Had in-house care review, overall outcome very good. So pleased with the care mum has received whilst only being in just over a month.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.9 out of 5

It was the last thing I wanted to have my mother placed in a care home but sadly her care needs made this inevitable. It was with some trepidation that we went down this route. However, I was very impressed by the standards consistently demonstrated at Silverwood Court. Excellent facilities, spotlessly clean, but most importantly, marvellously friendly and supportive staff which leave me knowing she's in safe hands.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.8 out of 5

The care in Silverwood is very good. Clients are treated as individuals. Steps are taken to avoid and resolve any problems/issues and equipment obtained if needed. Staff are helpful and patient and take good care. The surroundings are clean and the single storey makes it easy for mobile residents to move safely. Special diet needs are met - very good care.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.8 out of 5

My family are extremely happy with the care and support my mother receives in Silverwood Care Home. She has dementia which is slowly limiting her to everyday needs. We are always kept fully informed of everything she needs re medication etc. We are truly thankful she is being well cared for, the staff always have time for a chat with her. Although she is not the mum of yesteryear, she still has a smile on her face when we visit.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   5 out of 5

This is our 1st experience of a care home and we are really pleased so far.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   3.9 out of 5

Excellent levels of care, all staff tremendously committed. The home itself is spotlessly clean at all times. The only issue I have is staffing levels, more carers are needed.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.1 out of 5

Clare Sheehan, Care Advisor at Silverwood (Rotherham) responded to this review on 13 Mar 2018:

Thank you for your review; we value all feedback as this helps us to improve our service where required. Your lovely words of praise regarding our home, Silverwood, are very much appreciated. Our staff team strives to deliver the very best care to our Residents in a comfortable relaxed environment. Our staffing levels are based on Resident dependencies which are regularly monitored to ensure staffing levels are correct for the number of Residents in the home. Where needs and or occupancy increase staffing levels are flexed to reflect this.

I would not want my wife anywhere other than Silverwood Care Home.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   5 out of 5

My mum has been at Silverwood now for 10 months and I am very pleased with the care she has received. The staff are extremely friendly and kind and nothing is too much trouble. Mum recently had a fall and broke her hip and I couldn't have wished for better care whilst waiting for the ambulance. She is now on the mend and being looked after very well.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.1 out of 5

Friendly, kind helpful cheerful staff. All round a fantastic bunch.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   5 out of 5

Silverwood care home has proven to be a safe and happy home for my mum who has dementia. Many of the staff are kind and helpful. The rooms are kept spick and span. My mum's care needs are met with kindness and compassion. The care home has events from time to time to entertain the residents. Care is taken with medication. This home is a hidden gem in Rotherham.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   3.8 out of 5

I would absolutely recommend this care home. They have cared for my mum for 2 years. All the staff are extremely friendly and provide an excellent service. The rooms are always clean and tidy.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   5 out of 5

Knowing mum was safe and being well cared for I decided to travel to London to organise her house. On Wednesday 3rd January 2018 mum had a fall and I was called straight away. I was completely reassured and a carer went with mum to hospital and stayed all day. Another carer went as the shifts changed and during the whole day I took comfort knowing she wasn't alone. When I got to the hospital, I was able to talk to the nurses and all mum's notes and discharge information was mentioned to Silverwood. Very organised and calm.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.9 out of 5

I have no problems with Silverwood over the care of my mother. All staff are presentable and very friendly.
I admire the job they do and they always do it with care and a smile. They also get to know residents and relatives and are always ready to have a chat.
The staff go over and beyond in my estimation.
I don't think I could have chosen a better home for my mum.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.9 out of 5

We have been very pleased throughout. From the staff to the management, everybody is very and helpful to us relatives and especially the people they are caring for. This place came recommended to us and we are glad it did, to have the knowledge of knowing your loved ones are being totally cared for in a respectful manner.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4 out of 5

My mum is on a soft diet. Recently Mum's appetite has really dropped, but the carers have tried and tried, even assisting her. This one particular lunchtime, Mum had refused her food and said to the carer she didn't want it because it wasn't silver service, so the carer thought about this and came back with the food in a silver dish. To their surprise, Mum ate all the food - now Mum's food is served in a silver dish.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.4 out of 5

Since I have only been here for 2 months and a day, it is hard for me to express/explain this. Having has to come originally for 1 weeks for a rest after the death of my husband due to cancer. The fact that I had been taken to hospital on several occasions - mostly late in the day or in the night, it was found I had heart failure, suggesting I needed 24hour care.
As my family live 200+ miles away this was a shock to me.
The getting to know the staff, there is quite a difference in each but all good in different ways. The service itself is great!

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.3 out of 5

Always kind and helpful, the staff take excellent care of my mother in law, very satisfied with her care.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   5 out of 5

Residents are treated with respect and care. There is a friendly atmosphere and staff are cheerful and welcoming.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   3.9 out of 5

Mum was well cared for and treated with dignity by the staff at Silverwood. Mum was in a lot of pain because of her condition and staff did their best to administer medication to help relieve the pain. Her room was comfortable and kept extremely clean. However, the surfaces in the kitchen needed to be replaced. The food at times could have been better.

How likely would you be to recommend Silverwood (Rotherham)? Likely

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Average Rating:   3.8 out of 5

Katie Price, Careline Advisor at Silverwood (Rotherham) responded to this review on 09 Nov 2017:

Thank you for your honest review. We love to receive any form of feedback as it helps us to improve the service we provide. We would like to thank you for the staff acknowledgement for the care your mum received.

We would like to inform you that the kitchenette is currently under development as part of our refurbishment plans, which will hopefully be completed early next year. We are always working with our catering team to provide well balanced, nutritional meals that cater to individual needs.

I am disabled and my wife takes care of me but had to go into hopsital for a knee replacement so I needed extra care. Silverwood was recommended by a friend. I was in for five days, I enjoyed every moment of it, such a pleasant place. Staff are so cheerful and helpful, I can't fault it. I am 84 years old.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.9 out of 5

My great grandma lives at Silverwood and I could not think of a better place for her to be. The staff are extremely kind and could not do enough for her, they are not just her carers but they are her second family. On her 100th birthday staff came especially on their day off the see her and made it such a special and amazing day for my grandma. They look after her amazingly and in her 6 years of living there not one single concern has arisen, it is a great peace of mind knowing she is getting the best care possible from such kind people. I would definitely recommend them to anyone's family.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   5 out of 5

My mum moved in April 2016. The care home is very clean and all staff are great at their job. Mum settled in very fast with all her needs taken care of.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   5 out of 5

At 93 my mother-in-law lived alone and was unable to take care of herself anymore and was very lonely with early signs of dementia. It was decided she needed respite with a view to residential care. The staff and management have been extremely caring at all times and very helpful. My mother-in-law is treated with kindness and above all respect.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.7 out of 5

My wife has been at Silverwood on respite basis but now confined to 24/7 care. Had visited other establishments to view facilities and always had a 'but'; but not so here. Accepted as 'part of the family'.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.8 out of 5

My father has Alzheimers. My mum has been his carer and has struggled terribly right to the end regarding caring for my father within the home. We reached a crisis point at home and the manager of Silverwood was a guardian angel for not only my mum and dad, but for myself and my family. Support/kind words/empathy. The manager was at the end of the telephone and visited mum whenever she needed someone to talk to. The manager and the staff at the home are wonderful, my father is in a beautiful caring home. She is truly my mother and father's guardian angel.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   5 out of 5

I am very impressed by every aspect in the care home. I would not want my wife anywhere else.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   5 out of 5

5 years ago my husband was having problems with his computer work, he couldn't do it and to me, that was the start of it. Year after year it got worse. He had a scan and it provided it was Alzheimer's. You know that saying in 'sickness and in health', I made my mind up to look after him myself and I did until I couldn't cope anymore. He is now in a wonderful care home. The staff are very caring, the food is excellent, his own room could not be better.

The manager is the main person there and in my eyes, she's a Mother Teresa. She came to my home and wouldn't leave me until I felt a little better. She came again to comfort me and said just pick the phone up and i'll be there for yo. She helped me to do all the paperwork which needed to be done and even made the bed up for me. Such a wonderful ,wonderful, caring person who deserves to be made a dame.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   5 out of 5

The home is reasonable.

How likely would you be to recommend Silverwood (Rotherham)? Likely

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Average Rating:   3.2 out of 5

March 2015 I had to admit that my mothers care had become too much for me and my family to cope with. Mum was not getting the help she needed or deserved. She was rushed in for respite care into a local home but my sister and I were far from happy with where she'd been placed. We started looking around and went to Silverwood to do a spot check and they were amazing. We were both very impressed and they agreed to have mum and she was very happily installed less than 48 hours after our visit. I can only say that the care and respect mum received was second to none and the respite care ended up being full time. Mum was happy smiling and always pleased to see us, we were her daughters again, I wasn't her carer anymore. Every member of staff were wonderful and nothing was ever too much trouble. Sadly mum passed away this April but I'm pleased to say her last year couldn't have been happier. I know the staff were effected by her passing and shared our grief, they are that type of people

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   5 out of 5

All staff are friendly and helpful.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4 out of 5

Care could not be better, I am happy with all the care given to my husband, as it took me a long time to relinquish his care to others. This was not an easy decision to make, care here is second to none - home from home.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4 out of 5

Without doubt the best facility I have ever been in. As a former nurse (16yrs) I can honestly say the staff are amazing caring and welcoming. My father in law is cared for 100% and we have no concerns about his day to day care total confidence. The best home from home we could have wished for.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are always warm and welcoming, they all show the utmost commitment to all the residents - nothing seems too much trouble. Staff always give time to talk to us as family members.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4 out of 5

Very friendly. Staff are very courteous and helpful. Very clean and tidy. Willing to help with any problem. Friendly and approachable. Made Mum very comfortable and welcome.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.9 out of 5

I find atmosphere here very positive on the whole. The staff are kind and professional in sometimes very difficult circumstances. It is challenging to watch very kind and concerned members of staff struggle when they have too much to do. They try their utmost to give the best possible care to everyone regardless of their needs. As a visitor I have always been welcomed and have been encouraged to communicate openly about my relative. I have seen her needs being met in mostly very effective ways. Sometimes it is difficult to maintain a cheery atmosphere but it is very important they do.

How likely would you be to recommend Silverwood (Rotherham)? Likely

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Average Rating:   4.7 out of 5

My wife has been a resident for over six years, during that time she has been cared for as if a member of a family. I visit almost every day and am always made to feel most welcome and whilst I have never had to make a formal complaint any small issues I have drawn to the attention of management have always been promptly dealt with. I can only say that if I had not been completely satisfied with the service then I would have found an alternative long ago.

How likely would you be to recommend Silverwood (Rotherham)? Extremely Likely

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Average Rating:   4.4 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

December 2016

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

April 2014

2014 Carehome.co.uk Awards

Recipient: Silverwood (Rotherham)

Date: Friday 04 Apr 2014

more details

February 2014

Job Vacancies

Staff Profiles

Carrie

Carrie Davies

Job Title: Home Manager

Description:

Introducing Carrie Davies

Home Manager at Silverwood, Rotherham

What does ‘kindness’ mean to you?

“For me, it’s embracing the personality and individuality of each and every resident.”

Carrie is highly experienced and motivated Home Manager who is dedicated to delivering the highest possible standard of care and quality of life. She has a proven track record of providing excellent care and support, from starting at Silverwood as a Carer and developing her skills to become Home Manager.

Carrie shares HC-One’s vision in aiming to provide the kindest care for each and every resident, that’s why she joined the company in 2011. She is passionate about eliminating the stigma surrounding care homes and encourages the Residents of Silverwood to live life to the fullest.

She uses her knowledge of the local area to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Silverwood.

When asked what she enjoys most about her role, Carrie remarked:

“The variety, knowing that no two days are the same for me or my colleagues.”

Outside of work, Carrie loves listening to music, she believes that love and music make the world go round.

If you would like to find out more information about Silverwood, Carrie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

T 01709 532 022
W hc-one.co.uk
E silverwoodrotherham.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Silverwood (Rotherham)