Prior Bank

My family and I found the staff truly wonderful - so much kindness and understanding to make all the residents feel cared for and at home.

I find the main body of staff to be welcoming, caring and professional with most of them prepared to go the extra mile. They make a huge effort to mark celebration times like Christmas and work hard to provide entertainment. I am treated with care and kindness and my phone enquiries over lockdown have always been treated with tact, consideration and honesty; vital to me during the lockdown. Food and beverages are very good, time and care is spent helping the less able residents to eat - could do with smaller cutlery. My only criticism is that the lounge is not large enough to seat everyone comfortably but that is the nature of the building. Well done everyone!

This home is what it says home to me. I have worked in care homes but not like this one. You don't see people crying because they cannot go to the toilet. You come first here and it is important for them to keep you happy. I paint whenever I want too. They provide every kind of pastime, puzzles and help to make you happy. I don't feel consumed by routine, it's a bit like a holiday home; do what pleases you.

My husband is well looked after, treated with care and kindness. I am mostly independent.

I feel content, this is where I live now.

My husband feels settled at Prior Bank. Management and staff are kind to the residents as well as relatives. The food is good and nutritious. The room is small. I would like to see more personal attention to people with mental health problems.

Any issues I've had have been resolved straight away by management. I find Prior Bank to be a very caring environment.

My father does not have dementia but felt unable to look after himself at home safely. He is very happily settled in, having been there for four months now, and enjoys the food, chatting to everyone and anyone who will listen, and joining in with the activities when he feels like it. I am able to go away on holiday knowing that he is well cared for, something that I was unable to do when I was his carer. Thank you to every member of staff at Prior Bank, and for your lovely smiling faces when we visit Dad, you are always so friendly and welcoming to us too.

My Dad has been living at Prior Bank since last December and arrived at a point where he had accepted that he could no longer cope in the sheltered housing setting he previously occupied. I had read and heard good things about Prior Bank and was delighted when they had a room free to take him. My initial impressions on visiting and then when he first arrived were of an exceptionally friendly, caring and committed team of people who would do all they could to make residents lives as comfortable and pleasant as possible. Given that many are struggling with various stages of dementia (now including my Dad) this is often not easy, but the cheerfulness of all staff is fantastic. Dad is clearly very happy to be there, still enjoys the excellent food he is given and where possible joins in with the many activities provided to brighten up residents' days. This is a home where complete professionalism but also a huge amount of human warmth and understanding underpin the treatment of residents.

My parents have been residents at Prior Bank for the past few months. My parents have different individual care needs as my father has dementia and my mother is more able but is frail. Our family are very impressed with the care mum and dad are receiving, Prior Bank has a lovely homely and welcoming atmosphere and the staff go out of their way to meet the needs of all their residents. There are lots of activities and outings on offer for those who want to join in and also quiet spaces and lovely outdoor areas for residents to spend time with their friends and families, or do their own thing with carers on hand when needed. There is an ethos of genuine care and respect for residents and their families throughout the staff team and staff always have time to talk with us about mum and dad`s care and wellbeing.

I have always been very happy with the care provided at Prior Bank - firstly when my mother was in for 10 years previously - she was very happy there and currently, my sister-in-law is a resident. The home is always clean and bright. The food is excellent and the staff always very helpful and caring. I would always recommend it.

The standard of care my late mother received was excellent, especially during the last days of her life.

Mother feels settled and comfortable. She very much likes her room and is grateful that staff respect her privacy. (She prefers to read rather than socialise).

I enjoy my visits to Prior Bank, however if I have a question I am not sure who to ask. I have found all the staff friendly and helpful.

My father has lived at Prior Bank for the last 20 months and is extremely happy there. The staff are absolutely outstanding. They are totally professional, extremely caring and treat the residents with the utmost respect. Nothing is too much trouble for them. There is a good family atmosphere within this home. My father enjoys and benefits from the weekly Tai Chi classes and also enjoys the entertainment. My father has recently been ill and the backup service from the GP is also excellent and extremely responsive. I'm so glad we chose Prior Bank as my father is very happy and well cared for. This has, I feel, extended both his length and the quality of his life.

My father was in Prior Bank for respite care initially. He was given the utmost care, dignity and respect. The staff were prepared to assist him and relatives with anything they could. Unfortunately, my father passed away whilst in their care. Again the staff worked tirelessly to comfort my father and help in any way they could to make the final stages of his life as professional and caring as they could. Would HIGHLY recommend to others.

Mum was admitted for respite care after a fall in her sheltered accommodation. Staff have been kindness itself and helped her to settle. She is now staying permanently and we are delighted with her care to date. At 98 any move has the potential to be traumatic, but every member of staff has worked hard to minimise this. She is joining in the activities and making new friends. We would recommend Prior Bank to anyone who has a frail elderly relative.

My criticism is that the TV sound is perhaps too loud and constant but I realise there may be just reasons for this.

My overall impression was of a comfortable, happy atmosphere - also very clean with no odour!

The home is welcoming and friendly. The residents are happy, engaged and well cared for. There is always an activity to do and outings for those who can.

I think the staff are friendly and value the positive aspects of my grandma's personality. Staff seem to have connected with my grandma's mischievous side and it is nice to be reminded of that side of her. She seems happy here - even though she (inaccurately) tells me that she never leaves her room.