Croft House Care Home, Keighley, West Yorkshire
Croft House Care Home, Keighley, West Yorkshire
Croft House Care Home, Keighley, West Yorkshire

Croft House Care home is a family owned and run Care Home providing residential care, day care and respite care for the elderly with physical and or mental frailty, or those suffering with dementia.

Situated in the rural village of Eastburn, within travelling distance of Keighley, Haworth and Skipton. They provide excellent home cooked meals with special dietary requirements catered for.

Provide quality personalized care, within a friendly and homely environment, with dedicated caring staff.

All residents bedrooms are decorated to a high standard and residents are encouraged to personalise their rooms as much as possible. All rooms have 24 hour nurse call facilities, with some rooms having en-suite bathrooms.

A full programme of activities and entertainment is organised daily by the entertainment co-ordinator. Regular outings and involvement in the day to day running of the home help to ensure all residents lead full and active lives.

Croft House welcomes both private and local authority funded residents.

Owner: G D Bateman and L V Bateman

Person in charge: Giles Bateman (Manager)

Local Authority / Social Services: City of Bradford Metropolitan District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): French

Single Rooms: 29

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £426 – £580 (These prices are only a guideline, please contact Croft House Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Croft House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Croft House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Croft House Care Home has a Review Score of 9.7 (9.699)

The Review Score of 9.7 (maximum of 10) for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Croft House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.699 for Croft House Care Home is calculated as follows: ( (157 Excellents x 5) + (53 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 216 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Croft House Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 14 Reviews ÷ 5.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Croft House Care Home?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Croft House Care Home

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

Having spent many weeks looking at various care homes in the area, this was the one which impressed us most. Unfortunately, they had no vacancies but luckily in our case, we were able to take care of mum until a place became available. She is happy there with plenty of helpful, caring staff always on duty. Would recommend.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My relative was very apprehensive about going into care but was happy to concede and the care home was generous to offer a fortnight's trial holiday.
She settled in very quickly and friends who have visited have all commented that she is happy and more contented than she has been for several years.
She participates in and benefits from the many organised activities.
All the staff are understanding and alert to any problems.
I have found that Croft House Care Home is able to cope admirably with any contingency.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Small, friendly and caring. An extended family feel. Saw several homes when looking for residential care for my great uncle and I knew immediately that this care home was right for him.
The owner and manager have always been so helpful and welcoming and I like the attitude of care first, everything else second.
My great uncle said himself "they are all nice people and a good bunch".

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister has been at Croft House Care Home for 12 months. She is very settled, content and is always cheerful when we visit. Her needs, both medical and personal are very well met and staff are always caring and attentive. There are regular events and activities which residents engage with and she regularly visits the local towns with a carer and a small group of residents for coffee. The catering and other facilities are excellent and both individual rooms and communal areas are warm and comfortable. We live 100 miles away and ask her nearest relatives, it is comforting to know she is well cared for. Comfortable and content.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is a resident at Croft House and has been a resident for 3 years. He has been treated with care and respect by all the staff from management to cleaners. We have been pleased with activities and trips out organised by the care home which are designed to stimulate and encourage all residents to join in.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother is immobile and needs assistance to move from one position to another. She is assisted when requested by the staff with a willing smile and professional action. The staff are pleasant and speak to residents with friendly conversation.
They are very professional. The home is well run by the owners ably assisted by senior management team.
All staff have a good knowledge of my mother's situation and seem to treat her with dignity and compassion.
Any problems are dealt with speed and usually resolved satisfactorily. I feel lucky to have my mother in this organisation.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

My mother has been a resident at Croft House Care Home for over 11 years since she has been unable to live independently due to her advanced state of dementia. During her time as a resident at Croft House, she has been very well looked after; comfortable, safe and kept meaningfully occupied through the wide range of activities which are on offer. The staff go the extra mile in order to ensure that all the residents feel happy, cared for and safe. We have never had any issues with my mother's care and we are very grateful to all the staff at Croft House for their excellent work and commitment towards the well-being of the residents.
We have always been made to feel welcome on our weekly visits and we appreciate the cups of tea or coffee which we are offered on arrival. We feel like members of the Croft House family and we greatly value the warm and friendly atmosphere at Croft House. It is very reassuring to know that my mother has been so well looked after in her senior years.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my aunt twice weekly, she always praises the staff and home, my views are the same. The staff treat her with the utmost respect. She is a very fussy eater, the home accommodates her needs. She is very happy there, and that is very important - home from home. I can also relay knowing that she is very well cared for.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Happy with all care of my mother. Staff look after residents well, informal regime in use so very easy for visiting. Residents can enjoy an individual lifestyle. We are well informed of any medical care that may be required.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Our first impression of the care home was that it was small, cosy and friendly- very home from home. We have not been disappointed with our choice for our dear old friend. Auntie appears to be content in her surroundings. The food is home cooked and tasty. The staff are friendly, warm, caring and Auntie is always clean and smartly dressed. We feel that she is safe and secure and happy and her needs are met. The owner is very approachable and confidentiality is prime.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident at Croft House for nearly 4 years and I have nothing but praise for all the staff and the services they provide. My mother is very well cared for. It is a nice small friendly home and I have got to know the owners and staff very well. They are always improving the home, be it d├ęcor and furnishings to buying a minibus.

The staff deal very efficiently with any illness and we are always kept informed. Mum even had a hospital bed bought for her when she had a bad back. They always provide different activities and celebrate events like easter and Halloween, stimulating the residents. I am totally 100% satisfied with the care given.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at the care home for a number of years now. It is the best place she could ever have gone to. She really needs 'looking after' and gets all the love and affection from staff.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been resident at Croft House for over two years with a serious progressive illness which has needed to be matched with equally progressive intensive care. Croft House has delivered the requisite standard of care throughout with sustained warmth and compassion.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Prior to Mum entering Croft House, she had spent just over three weeks at a local Resource Centre for "assessment". Whilst there, Mum lost nearly a stone in weight and for the fist time ever, she developed a bed sore. Mum was extremely unwell and yet after just one month of living at Croft House she had regained almost all the weight and her bed sore had virtually disappeared. I attribute that to the outstanding physical, mental and emotional care she received from the dedicated staff.
Staff are encouraged to spend lots of time with the residents and any requests for help or assistance are dealt with quickly, efficiently and with kindness. (As a health care professional I have unfortunately visited too many care homes where completing endless paperwork is prioritised above the immediate needs of the residents).
Mum passed away in December, but it is very reassuring to know that Mum was in safe, competent, compassionate, loving and caring hands during her time at Croft House.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My grandad has been going to daycare for sometime now and loves going.
It's an amazing home..staff are amazing they go above and beyond their job, nothing is too much trouble always happy to help.
The food is all home made and is scrumptious. If you are looking for daycare or a home this is home from home and you would not be disappointed.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home, lovely staff. They really do care.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A rare find. This is a superb residential care home. I work in the sector and have visited in excess of 150 care homes. Working on the old adage would I be happy to leave my loved one here, this is one of only a few I would do so! My dad is here with Parkinson's disease, gluten intolerance and slight dementia and the patience and care he receives is second to none. My mum was in here for 16 months prior to her death in 2014 and her care including end of life care was amazing. Both my parents are difficult in their own way and Croft House copes admirably with them! The staff are supportive and caring and the home is owner managed to a high and continually improving standard. The recently improved indoor and outdoor space is excellent too and residents are regularly seen pottering safely in the garden. The majority of residents spend their time in one of 3 living rooms and this creates a 'buzz' you don't often find in homes. The staff spend time talking to the residents and the higher than average staffing levels allow them to do this well. The bedrooms are ok but then again residents only sleep there. If you are looking for 6* decor & posh cushions it may not be for you but then again it's not the decorations that matter it's ALWAYS about the CARE. I would strongly recommend you take a look at this home if looking for quality care. I have no hesitation at all in recommending Croft House.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am extremely happy with the care my mother is receiving. I have also had a family relative in the home before who also received the same excellent care. I would be very happy to recommend this home to anyone.

How likely would you be to recommend Croft House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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