Croft House Care home is a family owned and run Care Home providing residential care, day care and respite care for the elderly with physical and or mental frailty, or those suffering with dementia.
Situated in the rural village of Eastburn, within travelling distance of Keighley, Haworth and Skipton. They provide excellent home cooked meals with special dietary requirements catered for.
Provide quality personalized care, within a friendly and homely environment, with dedicated caring staff.
All residents bedrooms are decorated to a high standard and residents are encouraged to personalise their rooms as much as possible. All rooms have 24 hour nurse call facilities, with some rooms having en-suite bathrooms.
A full programme of activities and entertainment is organised daily by the entertainment co-ordinator. Regular outings and involvement in the day to day running of the home help to ensure all residents lead full and active lives.
Croft House welcomes both private and local authority funded residents.
Owner: G D Bateman and L V Bateman
Person in charge: Giles Bateman (Manager)
Local Authority / Social Services: City of Bradford Metropolitan District Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Languages Spoken by Staff (other than English): French
Single Rooms: 29
Rooms with ensuite WC: 5
Weekly Charges Guide: Personal Care Single £426 – £580 (These prices are only a guideline, please contact Croft House Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Croft House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Croft House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.778 for Croft House Care Home is calculated as follows: ( (263 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 334 Ratings = 4.778
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Croft House Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 16 Reviews ÷ 5.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Croft House Care Home has a Review Score of 9.8 (9.778) from 28 Reviews
Review submitted from a Postal Card by Gwyneth H (Daughter of Resident) on Monday 23 April 2018. Relates to March 2018.
My mum is 91 and can be challenging. The staff at Croft House Care Home are always kind and patient with her and do their best to keep her connected and calm. The atmosphere is friendly and lively and there is a lot of activities laid on including a minibus for very welcome outings. I feel my mum is safe and well cared for at Croft House Care Home at this time in her life when she can be confused and anxious.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Eunice H (Daughter of Resident) on Friday 16 March 2018. Relates to October 2017.
Mum was a resident at Croft House for almost three years and we as a family were more than happy with the care she received there. All the staff were so kind and caring and would always make sure she was happy and content; in essence, Croft House provided "a Home from Home".
Nothing was too much trouble, her every need was catered for, from the food she liked to eat to her favourite fluffy bed socks. In this plethora of Care homes, Croft House is in my view the jewel in the crown and I would be more than happy to recommend Croft House to all.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Leslie B (Brother of Resident) on Friday 19 January 2018. Relates to January 2018.
My sister is content and happy at Croft House. The staff are very attentive to residents needs and welcoming, cheerful, and friendly. There are a wide range of appropriately trained staff to cater for the range of residents needs.
There are a range of daily activities and entertainment which my sister enjoys. The environment is warm, clean, and pleasant and my sister's room is comfortable and has all she needs in her own personal space.
Croft House is well managed and I am satisfied that my sister is well cared for.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Postal Card by Christine R (Daughter of Resident) on Tuesday 16 January 2018. Relates to December 2017.
Care provided gave me peace of mind knowing mum is safe and well cared for. Her individual needs are being assessed from preferred dress code and food preferences to preferred seating etc even though her communications and mobility were severely impaired due to a stroke.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Postal Card by Richard H (Son of Resident) on Monday 15 January 2018. Relates to January 2018.
As a visitor, I am always made welcome. The resident is happy and lucid and benefits from contact with other people and the many and varied activities.
It is comforting to know that she is always being looked after in a caring and professional manner.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Sharron (Niece of Resident) on Sunday 14 January 2018. Relates to January 2018.
Caring, homely atmosphere, residents well cared for with entertainment, trips (where possible). Excellent meal provisions and care is taken to keep residents well hydrated.
Full understanding of patient and family's ceiling of care.
Delighted that each time my relative has been admitted to a hospital, they went above and beyond and sent a carer with him (he has dementia) and provided food for him whilst at the hospital.
Very very happy with Croft House.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Elaine P (Daughter of Resident) on Sunday 14 January 2018. Relates to January 2018.
Mum has now been at Croft House for 3 and a half years.
Although there have been quite a few staff changes over the past few months the managers always employ very efficient and caring staff.
Mum is well looked after and my sister and I are always made welcome, as we both spend a lot of time there this is an added bonus.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Michelle F (Granddaughter of Resident) on Sunday 14 January 2018. Relates to January 2018.
My Gran joined Croft House in February 2017, after a short stay in a hospital. We are exceptionally pleased with the care she receives and the facilities provided. Over the last 10months she has built up some lovely relationships with her carers and nothing is ever too much trouble. The staff listen to her needs and both management and staff are quick to respond to feedback.
There are lots of activities available to residents throughout the week and it was lovely to be invited to the residents Christmas party with all the family and join in carol singing one evening with her.
It is reassuring that she is regularly seen by a nurse and she also has the facilities of a hairdresser and chiropodist on site. She really enjoys the home cooked meals...particularly the steam puddings! Her room is always spotlessly clean alongside the general areas.
It was a big decision moving Gran into residential care but we feel she is safe, well cared for and we definitely made the right choice.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Kate W (Daughter of Resident) on Saturday 13 January 2018. Relates to January 2018.
My mother has severe dementia and is very vulnerable. She initially attended for daycare but later became resident. She is always treated with love and respect. As her condition has deteriorated staff have adjusted to the care she needs and take every step to make sure that she is safe and appropriately cared for. She needs constant care and attention as she can do very little for herself but she receives patient and sensitive care. I am confident that she is content and comfortable in this setting. Staff are also attentive to the whole family and communication is excellent so that we always know how my Mum is doing, which is very reassuring.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Gareth (Son of Resident) on Saturday 13 January 2018. Relates to January 2018.
I am very pleased that my mother is being looked after in this friendly and happy family run care home. They put a lot of work into making sure the residents are safe, healthy and entertained.
I have never seen any resident just left in a chair and the staff always engage with them. They have entertainment almost every day, and plenty of quiet places to sit if the person does not want to take part. There always seems to be something fun going on!
The best recommendation I can give is that I would be happy to live there if I needed care!
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Postal Card by Paul H (Son of Resident) on Saturday 13 January 2018. Relates to January 2018.
My mother has been in this care home since April 2016. Her younger sister was also in the same care home for about two and a half years.
As a result, I am familiar with the premises and the staff. I am very happy with the situation.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Postal Card by J T (Daughter of Resident) on Saturday 13 January 2018. Relates to January 2018.
As a family were all pleased with the care that our mother receives at Croft House.
All the staff are kind and caring there is activities every day to keep them entertained. We were kept informed about mum's well-being her room is lovely and kept well. Mum went to Croft House in February 2017.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Peter M (Son of Resident) on Sunday 7 January 2018. Relates to January 2018.
My mother is 88 years old suffering from parkinsons and cancer. Recently she contracted a chest infection which has caused her to remain in bed. The owners and staff have been first class. She is looked after totally receiving visits every half hour to attend to her, turning, washing, feeding, drinking ect. She may not recover from this illness and I am confident that she will receive the best care possible in the remaining days at this very special care home.
I would recommend it to anyone. Every one has been kind and considerate to me and all our family when we visit and we trust them implicitly.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Stuart P (Son of Resident) on Thursday 4 January 2018. Relates to October 2017.
Mum was very well looked after at Croft House care home. She was reluctant to have to go in a care home but with the great staff and comfortable surroundings, she came to know the care home as her new home, of which she loved. Over the years mum was a resident, her health needs were always looked after with care and dignity, even the end of life care was superbly administered. We as a family, could not praise all the staff and management team at the home enough.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Margaret B (Daughter-in-law of Resident) on Wednesday 3 January 2018. Relates to January 2018.
Dad has been at Croft House for three years this January and in that time, he has been given a new lease of life, the care given is second to none, the entertainment is good and varied and he really looks forward to the twice-weekly outings in the Croft House minibus. I can only say that dad is a very happy man!
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Andrew K (Son of Resident) on Tuesday 2 January 2018. Relates to January 2018.
At Croft House, we are always made to feel welcome by staff and we are updated about how she has been, she is well cared for and has her hair done when mum agrees. We are welcomed with our dog and the residents are also pleased to see him as quite a few have had their own dog and is a nice reminder. There is often entertainment on when we go and mum seems to enjoy it smiling at the songs, quiz, minibus trips out.
The food always looks good and the menu board keeps us informed, we were there Christmas Day and all the residents got thoughtful presents from Croft House. We were informed recently of her having a chest infection and that she was on antibiotics, she was resting in bed when we called and staff checked on her several times while we were there, charts were up to date for turning, food and drinks were taken and toileting. Her own Christmas decorations had been put up in her room. Overall, we are pleased with the care mum gets and she always seems content when we go.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Postal Card by Mark R (Son of Resident) on Tuesday 7 March 2017. Relates to February 2017.
Having spent many weeks looking at various care homes in the area, this was the one which impressed us most. Unfortunately, they had no vacancies but luckily in our case, we were able to take care of mum until a place became available. She is happy there with plenty of helpful, caring staff always on duty. Would recommend.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Postal Card by C B (Son of Resident) on Wednesday 1 March 2017. Relates to January 2017.
My father is a resident at Croft House and has been a resident for 3 years. He has been treated with care and respect by all the staff from management to cleaners. We have been pleased with activities and trips out organised by the care home which are designed to stimulate and encourage all residents to join in.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Adrian C (Son of Resident) on Thursday 16 February 2017. Relates to December 2016.
My mother has been a resident at Croft House Care Home for over 11 years since she has been unable to live independently due to her advanced state of dementia. During her time as a resident at Croft House, she has been very well looked after; comfortable, safe and kept meaningfully occupied through the wide range of activities which are on offer. The staff go the extra mile in order to ensure that all the residents feel happy, cared for and safe. We have never had any issues with my mother's care and we are very grateful to all the staff at Croft House for their excellent work and commitment towards the well-being of the residents.
We have always been made to feel welcome on our weekly visits and we appreciate the cups of tea or coffee which we are offered on arrival. We feel like members of the Croft House family and we greatly value the warm and friendly atmosphere at Croft House. It is very reassuring to know that my mother has been so well looked after in her senior years.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Postal Card by Janice G (Niece of Resident) on Wednesday 15 February 2017. Relates to January 2017.
I visit my aunt twice weekly, she always praises the staff and home, my views are the same. The staff treat her with the utmost respect. She is a very fussy eater, the home accommodates her needs. She is very happy there, and that is very important - home from home. I can also relay knowing that she is very well cared for.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Postal Card by Mollie A (Friend of Resident) on Tuesday 14 February 2017. Relates to January 2017.
Our first impression of the care home was that it was small, cosy and friendly- very home from home. We have not been disappointed with our choice for our dear old friend. Auntie appears to be content in her surroundings. The food is home cooked and tasty. The staff are friendly, warm, caring and Auntie is always clean and smartly dressed. We feel that she is safe and secure and happy and her needs are met. The owner is very approachable and confidentiality is prime.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Postal Card by A L (Daughter of Resident) on Monday 13 February 2017. Relates to January 2017.
My mother has been a resident at Croft House for nearly 4 years and I have nothing but praise for all the staff and the services they provide. My mother is very well cared for. It is a nice small friendly home and I have got to know the owners and staff very well. They are always improving the home, be it décor and furnishings to buying a minibus.
The staff deal very efficiently with any illness and we are always kept informed. Mum even had a hospital bed bought for her when she had a bad back. They always provide different activities and celebrate events like easter and Halloween, stimulating the residents. I am totally 100% satisfied with the care given.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Fred W (Husband of Resident) on Tuesday 7 February 2017. Relates to February 2017.
My wife has been resident at Croft House for over two years with a serious progressive illness which has needed to be matched with equally progressive intensive care. Croft House has delivered the requisite standard of care throughout with sustained warmth and compassion.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Jeanne Y (Daughter of Resident) on Tuesday 24 January 2017. Relates to December 2016.
Prior to Mum entering Croft House, she had spent just over three weeks at a local Resource Centre for "assessment". Whilst there, Mum lost nearly a stone in weight and for the fist time ever, she developed a bed sore. Mum was extremely unwell and yet after just one month of living at Croft House she had regained almost all the weight and her bed sore had virtually disappeared. I attribute that to the outstanding physical, mental and emotional care she received from the dedicated staff.
Staff are encouraged to spend lots of time with the residents and any requests for help or assistance are dealt with quickly, efficiently and with kindness. (As a health care professional I have unfortunately visited too many care homes where completing endless paperwork is prioritised above the immediate needs of the residents).
Mum passed away in December, but it is very reassuring to know that Mum was in safe, competent, compassionate, loving and caring hands during her time at Croft House.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Jackie w (Granddaughter of Resident) on Wednesday 27 April 2016. Relates to April 2016.
My grandad has been going to daycare for sometime now and loves going.
It's an amazing home..staff are amazing they go above and beyond their job, nothing is too much trouble always happy to help.
The food is all home made and is scrumptious. If you are looking for daycare or a home this is home from home and you would not be disappointed.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Postal Card by C P (Daughter of Resident) on Thursday 3 December 2015. Relates to November 2015.
Lovely home, lovely staff. They really do care.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Jane P (Daughter of Resident) on Sunday 18 October 2015. Relates to October 2015.
A rare find. This is a superb residential care home. I work in the sector and have visited in excess of 150 care homes. Working on the old adage would I be happy to leave my loved one here, this is one of only a few I would do so! My dad is here with Parkinson's disease, gluten intolerance and slight dementia and the patience and care he receives is second to none. My mum was in here for 16 months prior to her death in 2014 and her care including end of life care was amazing. Both my parents are difficult in their own way and Croft House copes admirably with them! The staff are supportive and caring and the home is owner managed to a high and continually improving standard. The recently improved indoor and outdoor space is excellent too and residents are regularly seen pottering safely in the garden. The majority of residents spend their time in one of 3 living rooms and this creates a 'buzz' you don't often find in homes. The staff spend time talking to the residents and the higher than average staffing levels allow them to do this well. The bedrooms are ok but then again residents only sleep there. If you are looking for 6* decor & posh cushions it may not be for you but then again it's not the decorations that matter it's ALWAYS about the CARE. I would strongly recommend you take a look at this home if looking for quality care. I have no hesitation at all in recommending Croft House.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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Review submitted from a Website Submission by Daniel C (Son of Resident) on Saturday 17 October 2015. Relates to September 2015.
I am extremely happy with the care my mother is receiving. I have also had a family relative in the home before who also received the same excellent care. I would be very happy to recommend this home to anyone.
How likely would you be to recommend Croft House Care Home? Extremely Likely
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February 2015
Recipient: Croft House Care Home
Date: Sunday 01 Feb 2015
Recipient: Croft House Care Home
Date: Saturday 01 Feb 2014
There are currently no Care Home Idol entrants who have performed at Croft House Care Home