Acacia Court Care Centre, Pudsey, West Yorkshire
Acacia Court Care Centre, Pudsey, West Yorkshire
Acacia Court Care Centre, Pudsey, West Yorkshire

Acacia Court is located in the market town of Pudsey, near Leeds. Acacia Court provides a range of bedrooms from classic to premier suites with a superior level of care and service offered by the team at Acacia Court.

This friendly residential home offers several places to relax, dine, exercise, socialise and to be creative, including a cinema room, hairdressing salon, a piano lounge and library alongside a restaurant style dining experience. The on-site chef produces all meals from scratch using ingredients and menus influenced by clients in the home.

Outside, the pretty garden which is looked after by some of the residents provides the perfect backdrop to socialising with friends and family. With local shops and amenities close by, Acacia Court has a great deal to recommend it.

Every resident has their own large single bedroom with an en-suite bathroom, television, telephone, electronic call system, tea and coffee making facilities. Rooms with their own dining/patio area are also available. You can be as private or as sociable as you like.

Please call Acacia Court's careline to find out more or to visit.

Group: HC-One

Person in charge: Helen Fowler (Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 55+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Acacia Court Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 31 Oct 2017

Vacancies for residential clients wanting large single ensuite accommodation (with bath)

Reviews

9.3 Acacia Court Care Centre has a Review Score of 9.3 (9.292)

The Review Score of 9.3 (maximum of 10) for Acacia Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Acacia Court Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.438 for Acacia Court Care Centre is calculated as follows: ( (97 Excellents x 5) + (62 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 176 Ratings = 4.438

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.854 Points relating to the number of positive Reviews for Acacia Court Care Centre is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.2 Target = 0.854

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Acacia Court Care Centre?

  • Extremely LIKELY
    11
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acacia Court Care Centre

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    5
  • Brother of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • more

My sister has only been at the Acacia Court for 7 months but she seems to have settled in well.

How likely would you be to recommend Acacia Court Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I enjoyed my stay at Pudsey and was well looked after with good food and overall facilities.

How likely would you be to recommend Acacia Court Care Centre? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care my father received during his stay at Acacia Court was excellent. Every staff member, from carers to cleaners were kind and friendly. They took the time to talk and share memories. My father was listened to and his wishes taken into account as much as possible. He died in May and his end of life care was excellent. He was treated with love and dignity. He was comfortable and pain-free and his family were welcomed and cared for too. Thank you to everyone at Acacia Court.

How likely would you be to recommend Acacia Court Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I wish to thank the manager and all her staff for all the effort they have put into organising the celebration for my mother's 100th birthday. A really good singer was arranged to entertain the residents in the afternoon, followed by a special buffet and a birthday cake.
The staff showed a huge amount of support and love to my mother and made her day extremely special and memorable. Thank you to the manager.

How likely would you be to recommend Acacia Court Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum came to Acacia Court in September 2016, living there until she passed away in January 2017. She moved from Liverpool, where she had lived all of her life until it became apparent that she was no longer able to live independently. She settled in easily and quickly. This was due in no small part to the professionalism of the staff and management. The care staff were always caring and attentive to my mother's needs and were ably supported by their management team who were always approachable and attentive.

How likely would you be to recommend Acacia Court Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The staff are caring for my mother and we are happy that she is cared for, in particular at night which was a problem when she was at home.

How likely would you be to recommend Acacia Court Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Dad's transfer from his own home to Acacia Court Care Centre couldn't have gone better. The staff welcomed him and he warmed immediately to the wonderful, friendly, homely, caring atmosphere of the home. He loves the room, the food and their care and attention. He has a named carer who looks after his every need, plus his family are welcome, visitors are included in every aspect of his life.

How likely would you be to recommend Acacia Court Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

With limited experience, so far I have found this care home to be one of the best and totally suitable for my brother.

How likely would you be to recommend Acacia Court Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Our mum came to the home following a stay at Wheatfields Hospice Leeds. After settling into her room she quickly made good friends with other residents and especially all the staff. She felt comfortable and relaxed at the home and spoke highly of the staff who cared for her. The family were therefore very appreciative of all the efforts of the staff. One staff member even brought in a newly born baby for mum to see and enjoy. Thank you very much.

How likely would you be to recommend Acacia Court Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff really helpful and friendly and great with my mother.

How likely would you be to recommend Acacia Court Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent home, good staff, good facilities. Very responsive. My mother would not contemplate living anywhere else.

How likely would you be to recommend Acacia Court Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Much improved recently. Nice room.

How likely would you be to recommend Acacia Court Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Acacia Court has recently got a new manager and I have to say it has made a huge difference to both myself and my mother. She is kind, efficient and friendly! Mother would not be happy if she were in Buckingham Palace so I guess we have to be thankful for small mercies. I feel the room requires refurbishing and the food could be more interesting. I do bring 2 treats every week for her. The staff are very caring and I feel mother is lucky in a lot of ways.

How likely would you be to recommend Acacia Court Care Centre? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Meridian Healthcare, Careline Team at Acacia Court Care Centre responded to this review on 19 May 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Your kind comments will be passed on to the Home Manager.
Meridian Healthcare aims to deliver the kindest possible care, and we are committed to providing Residents with the high quality, kind care they deserve.
You have highlighted concerns about the food on offer at the home, and we apologise if we have fallen short of the high standards we aspire to.
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We also now have trolley offering Residents tea and cakes. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.
The Home Manager operates an open door policy and you are welcome to pop in anytime to discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Very happy with the care received. Staff respond well and quickly to any concerns and keep us well informed of any incidents or health concerns.

How likely would you be to recommend Acacia Court Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Would recommend anyone to come here, excellent.

How likely would you be to recommend Acacia Court Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Helen

Helen Fowler

Job Title: Care Centre Manager

Joined: 2015

Description:

Helen is a Registered Manager with over 20 years’ experience in adult social care and numerous professional qualifications in health and social care, management and dementia care. She is a dedicated leader who is passionate about providing care that makes each experience for a Resident as positive as it can be.

Helen joined Meridian Healthcare as Care Centre Manager because she shares Meridian’s person centred approach and believes strongly in being Resident focused in all that she does. Helen embraces the responsibility that comes with being a Care Centre Manager and particularly enjoys making a difference to the wellbeing of her home’s Residents.
   
Helen uses her personal experiences to guide and motivate her team to deliver the kindest possible care and support to Residents. Helen also works hard to arrange events and activities with nearby schools and nurseries and is always keen to include the local community in life at Acacia Court.

Helen’s experience prior to joining Acacia Court, includes commissioning a care home for adults with learning disabilities and challenging behaviour and managing a care home for people living with dementia. She has enjoyed the variety of her roles, which have given her a good knowledge and understanding of the different care settings.

Outside of work, Helen enjoys spending quality time with her family, as well as swimming and going out walking.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Acacia Court Care Centre