Acacia Court Care Centre

Crawshaw Hill, Pudsey LS28 7BW
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9.6 78 Reviews
  • Acacia Court Care Centre, Pudsey
Acacia Court Care Home, situated in the market town of Pudsey, is a friendly and welcoming home offering a calming environment.

With several places to relax, dine, exercise, socialise and to be creative, including a hairdressing salon, residents are offered an active lifestyle alongside plenty of moments to enjoy the peace of quiet. Outside, the pretty garden which is looked after by some of the residents provides the perfect backdrop to socialising with friends and family.

Providing person-centred residential care, the dedicated and professional care team at Acacia Court spend time getting to know residents, seeking to determine not only their care and support needs and preferences but also who they are as individuals. This allows them to provide top quality care, now and in the future, alongside ensuring that residents always have something to look forward to, whether that be engaging with activities or relaxing in their own company.

There is also a focus on community at Acacia Court, from building relationships with neighbours in local groups and schools, to arranging sightseeing trips in the local area, residents are encouraged to take an active role in the Pudsey community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1161
  • Self-Funded Residential Dementia Care: from £1201
  • RESPITE Self-Funded Residential Care: from £1161
  • RESPITE Self-Funded Residential Dementia Care: from £1201

These prices are only a guideline, please contact Acacia Court Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hannah Carrington (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (41)

Acacia Court Care Centre Reviews (78)

9.6

Acacia Court Care Centre has a Review Score of 9.6 (9.646) out of 10, based on 28 reviews in the last 2 years.
Over all time Acacia Court Care Centre has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia Court Care Centre
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Total of 78, showing 41-60
Review from Alison R (Daughter of Resident) published on 2 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Mum became a resident at Acacia Court in December 2019. The carers and staff look after Mum with patience and kindness, which really helped her as she adapted and settled in. Mum's room is lovely with a nice view of the garden, the facilities are good, there is a lovely lounge where they have activities,
music and singing, TV, etc. The food is really good and Mum especially loves meal times! Mum's health has deteriorated over the last year, being diagnosed with Dementia plus having an on-going anxiety condition. With Covid and the restrictions in care homes, it has been a very hard period for all of us. I can't praise the staff and carers highly enough for all their dedication, care and just going the extra mile to keep Mum and everyone safe and well. Mum has been amazing to get through these times but she couldn't have coped without the wonderful, caring helpful staff who always do their best and with a smile! Want to say a huge thank you to all at Acacia Court for providing such wonderful care.
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Review from K T (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had my first visit with mum indoors. How lovely. The care home was very well organised to receive visits. A positive experience. However, after 5 years some of the carers have not mastered her hearing aids.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Acacia Court Care Centre

Thank you for your feedback. We are pleased we can now welcome you and other relatives back into Acacia Court in a safe way to visit your loved ones. It is really good to hear about your positive experience and that you were able to spend quality time with your Mother. We are happy that you felt it was well organised which confirms staff commitment to ensuring safe and positive visiting at Acacia Court. We continue to support the staff team to manage everyone’s hearing loss equipment. We would like to reassure you this is available regarding your Mother’s hearing aid. We will ensure all staff have the skills and knowledge to support her with this. Once again thank you for your feedback.

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Review from Michael T (Son of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Acacia Court on the day all care homes went into lockdown, 12.03.2020.
So it has been difficult for mum and family to adjust to this new norm, but all the staff and management team work tirelessly to ensure mum is safe and well cared for, nothing seems too much trouble. The greeting from
all staff members is very friendly, genuine and warm, they care and treat her with the utmost dignity. It is still a difficult time for the team at Acacia Court the residents, family, and friends, but this is managed well.
Visiting is well regulated and under the current circumstances due to bad weather and wind, they make every effort to ensure everybody is able to visit their loved ones. Communication is good and keeping us informed of any changes to mum's condition or the need for a doctor's visit is instant. We are very happy with the care mum is receiving.
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Review from Ian B (Grandson of Resident) published on 27 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather was in Acacia Court on respite during July 2020. All the care staff were lovely, nothing was too much trouble. Definitely choose Acacia Court next time he requires care again. The care home felt like home from home.
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Review from Katherine R (Granddaughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management at Acacia Court have been excellent during this COVID-19 pandemic. Safety of residents is their number one priority. It has been a difficult time for all, but they have been very communicative about what's been happening with my Nan. We are very happy with the care she receives.
Thank you.
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Review from Julie B (Daughter of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum and dad moved in they have settled in so well. The staff can't do enough, the home is clean and very homely. Excellent teamwork. The home runs like clockwork. 100% recommendation.
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Review from Lisa W (Granddaughter of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager was so helpful and talked through everything with me so I understood. I looked at five care homes and this one is the best care home by far. Excellent staff, very clean.
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Review from Matthew D (Grandson of Resident) published on 24 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff and management team do such an amazing job day in day out.
You're always greeted with a smile and a hello which is lovely to see in such a busy environment.
The manager is so nice and such a joy to speak to she makes time for everyone.
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Review from Kevin B (Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved into the centre in December 2019. At first, I was a bit concerned about everything; I suppose this was just natural. But now I have settled in I find Acacia Court a smashing place to live. I find the staff very helpful and kind. The food and facilities are excellent and I think I will be very
happy here.
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Review from Angela D (Relative of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we first came to visit this care home the manager and all the staff were extremely nice, very efficient plus showed true empathy to our situation. One of the carers is such a pleasure to talk to "always has a smile" and so kind to the residents. You have the perfect staff at Acacia Court. The manager
shows such a caring generous nature/attitude.
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Review from Ruth L (Daughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care my dad receives. As he says "He is very content".
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Review from K W (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been both surprised and delighted by the care my father has been given at Acacia Court Care Centre. His room is perfect for his needs and all the staff I have met have been very pleasant and helpful.
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Review from Keith N (Son of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is one of the happiest homes I have ever been in it is extremely clean and well kept. The food is very nice and all of the staff that I have met so far are exceptionally helpful and kind. I feel that my dad is getting the very best care and there can't be a better place! Acacia Court is awesome.
Thank you.
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Review from T N (Son of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A well-run home with a generally youthful staff who are kind and caring. Residents are treated with kindness and respect. Activities are varied and stimulating and the visit by local nursery children evolves fun and a spirit of inclusiveness by most of the residents. We are very happy with the care
our mother receives and would recommend Acacia Court to anyone looking for a local care home.
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Review from J S (Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I entered the home at the end of November 2018. The last place I thought I would need. It took some time to settle in as I was angry at the fact I had to sell my house to afford to stay. I got a lovely room and I could bring in anything from home. The staff are wonderful, they call in and talk to me
as I can't get out because I'm on oxygen 24/7. The new manager is doing an excellent job - nothing is too much trouble for her. She always speaks as she passes my door which is always open. The food is good.
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Review from Jane B (Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Acacia Court for three years. I love the girls who care for me overnight. I love my room and I have all my own things.
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Review from M C (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been a wonderful stay for my mother - thank you.
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Review from Patricia B (Niece of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care afforded to my uncle since his residency began in January 2017 was wonderful and always respectful of his needs.
This care continued until he passed away 7th November 2018.
The additional care during the last week of his life was second to none.
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Review from Christopher G (Son of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Acacia Court for 3 months now, we have no complaints about the care mum has been given. She is joining in activities and eating better than she has in years. We have found all the staff to be friendly and helpful and the home is always clean when we visit. It was a massive decision moving
mam into a care home but we feel we picked the best in the area with Acacia Court!!
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Review from J N (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The day to day care of my mother is excellent. She always looks clean and is clearly comfortable and settled. Her room is spotless as is the rest of the home and I find the staff very caring and always treating residents with dignity.
My one small criticism is that communication between staff is sometimes
lacking and my enquiries have had a slow response.
Reply from Clare Sheehan, Careline Advisor at Acacia Court Care Centre

Thank you for your review, we value all feedback as the helps us to improve our service where required. Please accept our apology for the issues you have experienced regarding communication amongst staff. We will review the systems currently in place and implement any changes needed.

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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Acacia Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for Acacia Court Care Centre is calculated as follows: ( (234 Excellents x 5) + (82 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 328 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Court Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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