Acacia Court Care Centre

Crawshaw Hill, Pudsey LS28 7BW
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9.6 78 Reviews
  • Acacia Court Care Centre, Pudsey
Acacia Court Care Home, situated in the market town of Pudsey, is a friendly and welcoming home offering a calming environment.

With several places to relax, dine, exercise, socialise and to be creative, including a hairdressing salon, residents are offered an active lifestyle alongside plenty of moments to enjoy the peace of quiet. Outside, the pretty garden which is looked after by some of the residents provides the perfect backdrop to socialising with friends and family.

Providing person-centred residential care, the dedicated and professional care team at Acacia Court spend time getting to know residents, seeking to determine not only their care and support needs and preferences but also who they are as individuals. This allows them to provide top quality care, now and in the future, alongside ensuring that residents always have something to look forward to, whether that be engaging with activities or relaxing in their own company.

There is also a focus on community at Acacia Court, from building relationships with neighbours in local groups and schools, to arranging sightseeing trips in the local area, residents are encouraged to take an active role in the Pudsey community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1161
  • Self-Funded Residential Dementia Care: from £1201
  • RESPITE Self-Funded Residential Care: from £1161
  • RESPITE Self-Funded Residential Dementia Care: from £1201

These prices are only a guideline, please contact Acacia Court Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hannah Carrington (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (41)

Acacia Court Care Centre Reviews (78)

9.6

Acacia Court Care Centre has a Review Score of 9.6 (9.646) out of 10, based on 28 reviews in the last 2 years.
Over all time Acacia Court Care Centre has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia Court Care Centre
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Total of 78, showing 21-40
Review from Marion W (Daughter of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Leaving my daddy in a care home was a sad time for me, as it meant that I was no longer able to look after him as he deserved to be. I felt I had let him down in a way, but I think he is very happy where he is and now I can be his daughter again not his carer. Daddy's health is deteriorating and the
staff and the GP have prepared me for what is to come, but not yet. My only bind is there are not enough male carers but the ones that are there are fantastic with my daddy. The staff are very good and inform me regarding any medical or problems that arise. I would give this care home 100% for care, quality and understanding. I am happy to leave my daddy in their care although I still feel sad when I leave him. Thanks to all the carers who do care, and for their dedication in doing what is not always the best job. Thanks.
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Review from C M (Son of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the improvements regarding the tidy-up of the front and the removal of the bed at the back.
Wonderful, friendly staff that are always happy to go the extra mile.
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Review from H R (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wonderful staff, all doing their best for the residents. Good program of activities. Monthly menus printed. The management and staff are very approachable and so their jobs with care and a smile. Days out are well organised and enjoyed.
Any issues are dealt with quickly and efficiently.
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Review from S C (Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The place is well run and the staff are competent and friendly.
With the exception of breakfasts, the lunch and the evening meal are sometimes problematic.
Overall I am happy here.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Acacia Court Care Centre

Thank you for your review, we are pleased you are having a positive experience living at Acacia Court. I have taken note of the point you have raised regarding the mealtimes and have planned to discuss this at our next resident and relative meeting planned for this month.

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Review from Toni C (Respite Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has stayed at Acacia Court on various occasions over the past few years on respite. Dad always thoroughly enjoyed his stay. Recently, Dad became a permanent resident at Acacia due to a decline in his health and becoming much more dependent, especially with the sudden loss of his eyesight. Understandably,
my dad has struggled and found this extremely difficult to come to terms with. The staff at Acacia Court have been really supportive towards my dad and his needs. Staff helped him settle in, and joined him in with all the activities, even though it’s been a struggle for him. This has given me and my family peace of mind, knowing he is well looked after, safe and secure. Acacia Court is a really lovely, clean and tidy home. It’s a relief to know my dad has finally settled. We really appreciate all the hard work the staff put in towards my dad’s care and can’t thank them enough. I would definitely highly recommend the Acacia Court residential home.
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Review from Julie M (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was admitted to Acacia Court in February 23, and we have had only high praise for the care home. They are well looked after, and he is very happy there, that being so, we have just placed Mum there as a full-time resident. When she could not longer cope in her own home, there was only one place
she wanted to go and we were fortunate to be offered a place there for her. Keep up the good work Acacia!
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Review from S S (Daughter of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
This care home is going down the pan! Yes it’s clean, yes the residents get fed and watered. As for actual “care” I would give it zero. The carers do their work! But care is lacking. Things have changed here immensely over the years and not for the better. Family are really considering moving our loved
ones out of there. The words of my mum last week were “ nobody cares about me in here”. I’m inclined to agree with her!!
Reply from Clare Sheehan, Careline Advisor at Acacia Court Care Centre

Thank you for your review for Acacia Court. We are sorry to hear that you have had an unsatisfactory experience, please reach out to the Home Manager so that we can resolve your concerns.

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Review from Eileen T (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum celebrates her 96th birthday on 10th October.
I asked if it was possible to have the piano room for a bit for a family get-together, and on Saturday 7th October, the staff at Acacia were brilliant. A lovely cake and afternoon tea were provided, and the room was trimmed up. We had a lovely afternoon.
Nothing was too much trouble. This is typical of the staff at Acacia; they are fab.
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Review from L G (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived at Acacia Court Care Centre for two years and has always been settled on content.
More recently having an operation after a falling and a severe stroke Mum is receiving palliative care from a caring team. Many thanks for your kindness, compassion and support.
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Review from R B (Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think this is a first class care home. Staff are very good and helpful.
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Review from M F (Son of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Acacia Court made Mum feel welcome immediately at what was a time of turmoil and poor health. Mum settled in very quickly thanks to the kindness of all the staff. All staff are thoughtful and considerate and this makes Mum feel safe and secure and loved.
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Review from Marjorie S (Respite Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in this home for two years, and I love it!
The staff are amazing, and noting is too much trouble.
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Review from Marcia M (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I first visited Acacia Court Care Centre in January 2023. We were very impressed - the home was clean and bright (lots of natural sunlight). The furniture and decor were just like a top-rate hotel. Above all, the staff are brilliant, friendly, caring and very helpful. When my mum moved
in, all the staff, including managers, introduced themselves to her and welcomed her. She is now kept occupied with all kinds of activities and day visits. The dining room, meals and her bedroom are all of a high standard. There is absolutely nothing more we could wish for.
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Review from J C (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
In the words of my mother who was unfortunate enough to have been stuck in this atrocious home for 3 months due to the inefficiency of social care “I wouldn’t leave a dog in here”. My mother broke 2 bones in her neck following a fall during staff changeover and was only found by a member of the kitchen
staff. Around 100 cigarette buts greet you at the entrance, residents are placed in the lounge in front of a blaring tv and then left to their own devices with little or no attendance from staff, the majority of whom are at the best indifferent to residents needs, telling them to urinate in their pads rather than taking them to the bathroom which is obviously seen as an inconvenience. When I requested a call back from the assistant manager she told me she was too busy cleaning a cupboard! Unless you are desperate and even then I highly recommend you Do not leave your loved one here.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Acacia Court Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. We have reached out to you and discussed your concerns via a telephone call. We are sorry your Mother did not have the desired experience with us and, where shortfalls have been identified, please be assured we have taken action to address these.

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Review from Shirley B (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Acacia Court before for my father's respite. The care and kindness shown by all the staff is heartwarming, they cannot do enough for you. My father was taken care of like a member of the family. Whenever I rang to ask how he was I was always answered by a cheerful voice. It means a lot.
Thank you.
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Review from Lydia O (Granddaughter of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Go out of their way for us. Look after my grandad amazingly. He's very happy here. Glad we picked this home for him.
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Review from P M (Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wasn't expecting to stay but the care is brilliant. It is very homely and the staff make sure we have everything we need. I enjoy the company and I have a lovely room that now has all things from home. I'm very happy and comfortable here.
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Review from B Q (Daughter of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and human kindness at the home is fantastic. Nothing is too much trouble and everybody is so friendly and helpful, will answer any questions or concerns we have, and do their best to make the stay as comfortable as possible.
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Review from J D (Son of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy.
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Review from Kimberley R (Daughter of Resident) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved in 3 weeks ago and it’s like he’s lived there all his life! I can’t tell you how incredible the staff have been from day one. They have welcomed him with open arms and have been very accommodating to all his needs. I take my dad out 3 times a week and he speaks so highly of everyone there.
The food is amazing and is looked after so well. The manager has gone above and beyond keeping us up to date with everything and allowing us to video call when visits were not allowed due to the isolation period. She really put our minds at ease and I know we’ve made the right choice choosing Acacia Court Care Centre. I would highly recommend it to everyone.
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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Acacia Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for Acacia Court Care Centre is calculated as follows: ( (234 Excellents x 5) + (82 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 328 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia Court Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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