Acacia Court Care Centre

Excellent.

Had to move as last home had to close down. Since moving in everything is fine, food good and plenty.

I would recommend this place to anyone who needs help and care, good food and understanding.

I moved into Acacia Court in the year 2022 my overall expenses have been great my room is always tidy staff are there when I need them it's great having the GP come to the home weekly to see me it is a great place to live best move I ever made.

Residents are well looked after. Feel really homely, staff are very good. Would definitely recommend.

Leaving my daddy in a care home was a sad time for me, as it meant that I was no longer able to look after him as he deserved to be. I felt I had let him down in a way, but I think he is very happy where he is and now I can be his daughter again not his carer. Daddy's health is deteriorating and the staff and the GP have prepared me for what is to come, but not yet. My only bind is there are not enough male carers but the ones that are there are fantastic with my daddy. The staff are very good and inform me regarding any medical or problems that arise. I would give this care home 100% for care, quality and understanding. I am happy to leave my daddy in their care although I still feel sad when I leave him. Thanks to all the carers who do care, and for their dedication in doing what is not always the best job. Thanks.

Wonderful, friendly staff that are always happy to go the extra mile.

Any issues are dealt with quickly and efficiently.

Overall I am happy here.

My dad has stayed at Acacia Court on various occasions over the past few years on respite. Dad always thoroughly enjoyed his stay. Recently, Dad became a permanent resident at Acacia due to a decline in his health and becoming much more dependent, especially with the sudden loss of his eyesight. Understandably, my dad has struggled and found this extremely difficult to come to terms with. The staff at Acacia Court have been really supportive towards my dad and his needs. Staff helped him settle in, and joined him in with all the activities, even though it’s been a struggle for him. This has given me and my family peace of mind, knowing he is well looked after, safe and secure. Acacia Court is a really lovely, clean and tidy home. It’s a relief to know my dad has finally settled. We really appreciate all the hard work the staff put in towards my dad’s care and can’t thank them enough. I would definitely highly recommend the Acacia Court residential home.

My dad was admitted to Acacia Court in February 23, and we have had only high praise for the care home. They are well looked after, and he is very happy there, that being so, we have just placed Mum there as a full-time resident. When she could not longer cope in her own home, there was only one place she wanted to go and we were fortunate to be offered a place there for her. Keep up the good work Acacia!

This care home is going down the pan! Yes it’s clean, yes the residents get fed and watered. As for actual “care” I would give it zero. The carers do their work! But care is lacking. Things have changed here immensely over the years and not for the better. Family are really considering moving our loved ones out of there. The words of my mum last week were “ nobody cares about me in here”. I’m inclined to agree with her!!

I asked if it was possible to have the piano room for a bit for a family get-together, and on Saturday 7th October, the staff at Acacia were brilliant. A lovely cake and afternoon tea were provided, and the room was trimmed up. We had a lovely afternoon. Nothing was too much trouble. This is typical of the staff at Acacia; they are fab.

More recently having an operation after a falling and a severe stroke Mum is receiving palliative care from a caring team. Many thanks for your kindness, compassion and support.

I think this is a first class care home. Staff are very good and helpful.

The staff at Acacia Court made Mum feel welcome immediately at what was a time of turmoil and poor health. Mum settled in very quickly thanks to the kindness of all the staff. All staff are thoughtful and considerate and this makes Mum feel safe and secure and loved.

The staff are amazing, and noting is too much trouble.

My husband and I first visited Acacia Court Care Centre in January 2023. We were very impressed - the home was clean and bright (lots of natural sunlight). The furniture and decor were just like a top-rate hotel. Above all, the staff are brilliant, friendly, caring and very helpful. When my mum moved in, all the staff, including managers, introduced themselves to her and welcomed her. She is now kept occupied with all kinds of activities and day visits. The dining room, meals and her bedroom are all of a high standard. There is absolutely nothing more we could wish for.

In the words of my mother who was unfortunate enough to have been stuck in this atrocious home for 3 months due to the inefficiency of social care “I wouldn’t leave a dog in here”. My mother broke 2 bones in her neck following a fall during staff changeover and was only found by a member of the kitchen staff. Around 100 cigarette buts greet you at the entrance, residents are placed in the lounge in front of a blaring tv and then left to their own devices with little or no attendance from staff, the majority of whom are at the best indifferent to residents needs, telling them to urinate in their pads rather than taking them to the bathroom which is obviously seen as an inconvenience. When I requested a call back from the assistant manager she told me she was too busy cleaning a cupboard! Unless you are desperate and even then I highly recommend you Do not leave your loved one here.

We have used Acacia Court before for my father's respite. The care and kindness shown by all the staff is heartwarming, they cannot do enough for you. My father was taken care of like a member of the family. Whenever I rang to ask how he was I was always answered by a cheerful voice. It means a lot. Thank you.