Anchor’s Primrose Court, located in Guiseley, is a care home providing quality care and luxurious facilities in a relaxing environment.
The care home provides care for older people in a quiet location and has its own garden space for customers and their families to enjoy.
The setting offers residential care which is personally tailored to meet the individual needs of customers and enhance quality of life.
Anchor is a specialist in dementia care and provides training to staff to ensure its approach always reflects best practice.
Anchor’s dementia care team achieved the Outstanding Dementia Care Innovation for the Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015.
Group: Anchor
Person in charge: Joanne Lawrence (Manager)
Local Authority / Social Services: Leeds City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 33 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Ages 65+.
Single Rooms: 33
Rooms with ensuite WC: 33
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Primrose Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Primrose Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Primrose Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.986 for Primrose Court is calculated as follows: ( (70 Excellents x 5) + (1 Goods x 4) ) ÷ 71 Ratings = 4.986
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.909 Points relating to the number of positive Reviews for Primrose Court is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6.6 Target = 0.909
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Primrose Court has a Review Score of 9.9 (9.895) from 6 Reviews
Review submitted from a Postal Card by Lesley C (Daughter of Resident) on Monday 29 January 2018. Relates to December 2017.
The home was beautifully decorated and the staff arranged lots of Christmas themed activities for the residents in the run-up to Christmas including musical evenings, film afternoons, Christmas quizzes, Christmas crafts etc which all added to the lovely seasonal feeling of excitement and goodwill. A wonderful family Christmas party with entertainment and raffle which was great fun and we'd like to thank the staff for all their hard work in organising it all.
How likely would you be to recommend Primrose Court? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Kathryn F (Daughter of Resident) on Friday 26 January 2018. Relates to January 2018.
Excellent caring staff who go the extra mile. Well led. The setting is kept very clean. The rooms are lovely and homely.
How likely would you be to recommend Primrose Court? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Andrew B (Son of Resident) on Tuesday 19 December 2017. Relates to November 2017.
An excellent, caring professional safe nursing home which aims to integrate all its residents into the community. Well thought out activities and kitchen cooked food tailored to individual requirements. The quality of care is first class.
How likely would you be to recommend Primrose Court? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Pam M (Daughter of Resident) on Friday 14 July 2017. Relates to July 2017.
This care home is so welcoming. It is a light, spotlessly clean and attractive building. The staff are brilliant. They are so kind, caring, understanding and at the same time totally professional and efficient. There is a wide range of entertainment and total freedom to opt in or out. There is also great support for relatives from the staff and a feeling of being entirely included in everything that happens there, and of course in decisions involving your relative.
How likely would you be to recommend Primrose Court? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Margaret K (Daughter of Resident) on Friday 9 June 2017. Relates to June 2017.
I am pleased to be able to praise Primrose Court. My mother has been resident here for 16months. She is 94years old and has dementia. She was very unwilling to give up her home and we expected a lot of problems.
However, the room is excellent and the staff made her feel comfortable and at home very quickly.
My sister and I have visited almost daily and have never felt any need to feel concerned about anything.
I have given very high ratings because I think they are deserved.
How likely would you be to recommend Primrose Court? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Paul and Gill E (Friend of Resident) on Thursday 4 May 2017. Relates to May 2017.
My wife and I regularly visit a lady in Primrose Court, who used to be a neighbour. Every time we visit we are yet again impressed by the ultra-high standard of the home. Staff have always been polite, helpful, friendly and accommodating. The common areas and personal rooms are all bright, exceptionally clean, modern and well-decorated. The fresh and airy atmosphere makes a refreshing change from when we visit other care homes. If we were able, we would reserve a room now for when we need more help in life - hopefully not for some years yet! The team here deserve a huge pat on the back. We extend our thanks for the love and care you provide our friend and everyone at Primrose Court.
How likely would you be to recommend Primrose Court? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
March 2017
There are currently no Care Home Idol entrants who have performed at Primrose Court
