Primrose Court

Orchard Way, Guiseley, Leeds LS20 9EP
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9.9 71 Reviews
  • Primrose Court, Leeds
Anchor’s Primrose Court, located in Guiseley, is a care home providing quality care and luxurious facilities in a relaxing environment and continues to welcome new residents.

The care home provides care for older people in a quiet location and has a garden space for customers and their families to enjoy. They enjoy links within the community with regular visits from local schools and other organisations. Primrose Court is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide personally tailored support for veterans.

The home offers residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor provides quality dementia care and trains colleagues to ensure their approach always reflects best practice.

Anchor is England's largest not-for-profit provider of housing and care to older people.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1236
  • Self-Funded Residential Dementia Care: from £1236
  • RESPITE Self-Funded Residential Care: from £1236
  • RESPITE Self-Funded Residential Dementia Care: from £1236

Our colleagues at Primrose Court will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact Primrose Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joanne Lawrence (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Primrose Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Primrose Court.

Parking

  • Onsite parking is available, including disabled spaces.

Primrose Court Reviews (71)

9.9

Primrose Court has a Review Score of 9.9 (9.875) out of 10, based on 26 reviews in the last 2 years.
Over all time Primrose Court has 71 reviews.

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Date Published
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Total of 71, showing 21-40
Review from J R (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the manager and all the staff. They seem to do everything possible to make Mum's stay happy and safe sometimes under difficult circumstances. Can't praise everyone enough.
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Review from Andrew S (Son of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been a resident for just over 12 months and I am very happy with the level of care he has received. His room is clean, comfortable and well-equipped. The meals are excellent with plenty of choices. The staff, without exception, are friendly and helpful. Nothing is too much trouble and as a visitor,
I feel welcomed. I am very happy that Dad is happy and safe.
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Review from V T (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Primrose Court to be a warm, caring and happy place. I am so glad my father has settled in well. The staff are absolutely wonderful. Dad says the good is great. I always feel welcome when visiting. The activities they have are so much fun to keep everyone busy and smiling!
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Review from C H (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Primrose Court has a lovely feel to it as soon as you enter. Always made to feel welcome and always feel that residents are well looked after and happy. There are plenty of activities going on to keep residents entertained and engaged. The staff are very caring and supportive.
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Review from K L (Son of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident here for nearly 3 years and although now on end-of-life care I am happy with her care and treatment here.
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Review from Gale H (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't praise the staff enough for the help and support they give my dad and myself. I am informed straight away of any issues or concerns and also asked for my advice, so I never feel excluded from Dad's care.
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Review from Rose B (Daughter of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are wonderful, kind, caring, and organised. The activities for residents are varied from music to craft, gardening, local history, baking, and more. The meals are all home cooked by a good chef team and care is taken to make them really delicious. I am very happy indeed that Mum is here,
her room is lovely and she is looked after incredibly well. Thank you.
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Review from S L (Son of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Primrose Court provides a high level of care which is tailored to meet my mum’s individual needs. The staff are great, always cheerful and really makes a difference to Mum and our family knowing she is in such a caring environment. The rooms are clean, well-furnished, and en-suite. The food is great
and offers a good choice. There is a good programme of daily activities and entertainment. I would definitely recommend Primrose Court.
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Review from D D (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been cared for at Primrose Court for almost 3 years. He has never shown a negative attitude to the care he has received.
The home is very clean and always appears well staff.
Regular musical entertainment.
Activities for residents to participate in, cooking, flower arranging and occasional
visits out for most abilities.
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Review from Lyndsey M (Granddaughter of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care for my nan is beyond praise. All staff made her welcome and they were friendly. The home is clean and well-kept. Bedroom was bright and had everything she needed. Good choice on menu, Nan really enjoyed her meals and couldn't compliment the chef enough. We, as a family, felt very
relaxed leaving Nan in such capable hands and would highly recommend Primrose Court.
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Review from Andrew H (Son of Resident) published on 10 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been resident for nine months now and the care that she receives is great, her care plan is regularly adapted and updated to take account of how her Alzheimer’s is impacting on her and her surroundings.
The team are always positive and cheery and work hard to create a positive and safe environment.
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Review from Sue L (Daughter of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been in Primrose Court since the middle of January 2023. She is 97. We have always been reluctant to put her in a home as the family had been caring for her ourselves. From the initial contact of arranging to look around to actually having a visit ourselves, we felt a warm and welcoming
but most importantly ‘caring’ attitude from all the staff. From that initial visit I had no qualms about handing mum over to be looked after as her needs were becoming more intense with what we believe is dementia (still waiting for confirmation from the doctors). We were told that the family are welcome as much as the resident and this has been evident every time we visit. The caring, thoughtful staff look after each resident as if they were their own. The rooms are all en suite. Mum is very comfortable in hers. She has personal pictures up on the wall to make it more homely/personal to her. Activities are plentiful - as are the tea and biscuits/cakes! A lovely place. Mum is happy.
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Review from Sally H (Daughter of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Primrose Court for five years. Over that time I have been very happy with the care Mum receives. She is well-cared for and safe. The home is welcoming, warm and clean. Mum's room is cosy and she has lots of support with her day-to-day needs. There are always activities going on,
music, art, baking, etc. Over the years I have found the staff and management to be consistently friendly, caring and approachable. Choosing a care home is a difficult decision and I am very glad to have found Primrose Court.
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Review from Karen W (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in the home since April 2022. She has her own lovely ensuite room which is nicely decorated.
The facilities in the home are clean and tidy with a hair salon and chiropodist regularly calling.
The food is always lovely and there are different options to choose from.
The
staff are caring and approachable.
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Review from Mitzi W (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been living happily at Primrose Court for five years and ten months. My husband and I have always had a warm welcome from the staff with whom we have built up a good relationship over the years. We are very happy with the level of care which mum receives and are so pleased to have chosen
this lovely care home.
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Review from S J (Daughter of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Primrose Court for some years now. I'm always impressed with the amount of activities that are provided and events that are organised - something for everyone. She is well looked after, well fed, and has formed good friendships with the carers. I live a long way away and cannot visit
as often as I would like so it's a huge comfort to me that she is being well looked after as she becomes more frail.
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Review from R W (Niece of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a friendly welcome. Good communication with relatives. My relative is cared for well and the staff know her as an individual. Food looks excellent and my relative is very happy with the home and her care.
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Review from A F (Daughter of Resident) published on 27 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Primrose Court since 2017 and I cannot praise the standard of care she has been given highly enough. The staff have always shown her the greatest respect and have dealt with her ongoing care needs with dignity as she grows increasingly frail. Her need for privacy is always
respected which is so important to her. She is happy and content and enjoys being part of the community. There is always a warm and welcoming atmosphere in the home and a programme of activities and entertainment ensures that residents are occupied, stimulated and engaged as much as possible. Mum has especially enjoyed and responded well to visits from a variety of animals such as a therapy dog, alpacas, a donkey and even some owls! She also enjoys baking and other creative projects. The standard of food and presentation and variety of meals has always been excellent and residents have frequent opportunities to try new dishes. I highly recommend this home.
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Review from Alan K (Son of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Primrose Court in May, mum has experienced a significant improvement in her quality of life and well-being. This is entirely down to the excellent staff who provide exceptional care for the residents.
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Review from Colin H (Husband of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In April my wife, who suffers from dementia, needed respite care whilst I had an operation. With help and advice from Leeds Adult Social Care my daughters searched for a suitable care home. We were very fortunate that a room became available at Primrose Court. Upon visiting my daughters were impressed
by the happy ethos and lay-out of the home. The room offered was very clean, light, airy and decorated to a high standard. A lift makes it easy to access rooms on upper floors. My daughters decided, on my behalf, that they needed to look no further.
My wife has settled in well, and takes part in organized activities. She enjoys the meals, cakes - all made in-house. Doctors, chiropodists and hairdressers visit regularly.
The staff are like family; very friendly and welcoming. They know I am finding the separation very difficult to accept after 63 years of marriage and assure me that my welfare is also their concern. It’s helped me accept that I’m no longer able to be her 24/7 carer.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Primrose Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Primrose Court is calculated as follows: ( (273 Excellents x 5) + (39 Goods x 4) ) ÷ 312 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (0)

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