Primrose Court

Orchard Way, Guiseley, Leeds LS20 9EP
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9.9 71 Reviews
  • Primrose Court, Leeds
Anchor’s Primrose Court, located in Guiseley, is a care home providing quality care and luxurious facilities in a relaxing environment and continues to welcome new residents.

The care home provides care for older people in a quiet location and has a garden space for customers and their families to enjoy. They enjoy links within the community with regular visits from local schools and other organisations. Primrose Court is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide personally tailored support for veterans.

The home offers residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Anchor provides quality dementia care and trains colleagues to ensure their approach always reflects best practice.

Anchor is England's largest not-for-profit provider of housing and care to older people.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1236
  • Self-Funded Residential Dementia Care: from £1236
  • RESPITE Self-Funded Residential Care: from £1236
  • RESPITE Self-Funded Residential Dementia Care: from £1236

Our colleagues at Primrose Court will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact Primrose Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Joanne Lawrence (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Primrose Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Primrose Court.

Parking

  • Onsite parking is available, including disabled spaces.

Primrose Court Reviews (71)

9.9

Primrose Court has a Review Score of 9.9 (9.875) out of 10, based on 26 reviews in the last 2 years.
Over all time Primrose Court has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Primrose Court
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Total of 71, showing 41-60
Review from E C (Son of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am confident my Mum is being well cared for. The staff are all very friendly and helpful. My only reservation is that the communal area is more institutional and less "homey" than I would like it to be, but I recognise that may be unavoidable in this kind of situation.
I am very impressed with the
level of service offered throughout the covid era, that must have been very trying for all concerned. I would definitely recommend Primrose Court.
Reply from Joanne Lawrence, Manager at Primrose Court

Thank you for taking the time to review Primrose Court and we are pleased that you rate our care/support as excellent. Thank you for your kind feedback regarding our team, which I will pass on to them. We have a resident and family meeting arranged in the next couple of weeks, where I’m happy to discuss improvements to our communal areas. We aim to make Primrose Court a home from home for our residents. If you’re not able to attend our forthcoming meeting, I’m happy to discuss all aspects of our home and our care at a mutually convenient time.

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Review from J M (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Primrose Court for 18 months and is very happy and well cared for. The staff are very kind and caring, and they always contact me to advise of any concerns regarding Mum, and keep me well informed of any action required. The home is lovely and very comfortable, and the staff are always
welcoming to visitors. Mum always tells me how well she is looked after, and that the food is lovely. I would highly recommend Primrose Court.
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Review from N C (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given is exemplary. Every member of staff involved with Mum's care was kind, understanding and professional. We could not have asked for any better care and the staff were very willing to go the extra mile to ensure that Mum was looked after in the best way possible. Their understanding of
the relatives' feelings at what can be a difficult time was really appreciated. I cannot praise the all round care too highly.
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Review from C M (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at this home for three and a half years and has been very happy here. Sadly, she has no longer knows who I am now, but her face lights up with a huge smile when a carer enters her room. This cheers me up, knowing she loves to see the carers, and I feel so happy for her. It doesn't
matter that she no longer recognises her family - but to see mum happy does matter. I would like to say a big thank you to all the staff for going the extra mile through Covid - you were all brilliant.
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Review from P W (Son of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent services at all times.
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Review from B W (Son of Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Primrose Court to be good and excellent in every way, and all staff and management to be very helpful.
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Review from S G (Son of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not 100% happy.
Room not decorated as agreed.
Level of care ok.
Meals/drinks ok.
Rooms clean and tidy.
Dayroom activities good.
Reply from Joanne Lawrence, Home Manager at Primrose Court

Thank you for taking the time to review Primrose Court, and we are pleased you rated our facilities very good. We appreciate your feedback, and our maintenance team are currently in the process of re-decorating the room. We have discussed your feedback, and we will continue to listen to make sure that all aspects of living with us are to your satisfaction.

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Review from Stephen T (Son of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We placed my Mum in Primrose Court when her dementia started to demand 24-hour supervision. We had looked after Mum for the previous 10 years so were concerned as to how she would settle. The staff at Primrose Court has welcomed her admirably. She has settled well and is as happy as we could reasonably
expect for a woman with full dementia. So thankful that when we could no longer give the level of care my Mum needs, Primrose was and is there.
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Review from Liz M (Daughter of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad moved into Primrose Court 4 months ago and seems to have settled in quite well. Dad's room is spacious with a lovely view out into the garden. The care home is welcoming and the staff are friendly.
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Review from S D (Niece of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has settled into Primrose Court very well expressing her pleasure of her room especially having her own toilet. My aunt has also stated that the food is not bad which is extreme praise! I have found the staff very caring, approachable and always have time for my aunt.
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Review from Kirsty M (Daughter of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely with mum (and me) and so helpful. I get to see and spend lots of time with her. They have also taken great care of her health and assessing changing needs. Mum loves the food and has gained weight and enjoys the activities and having lots of people to talk to. I have complete confidence
in the staff to take good care of mum and that has lifted such a weight of stress from my shoulders, thank you!
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Review from P P (Niece of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has always cared for my Aunt with the utmost care and both in her health, medical and mental wellbeing. The staff, the food and the accommodation are all first-rate. I could not praise them highly enough.
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Review from Sally H (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in the home for the last month and has really settled down after the initial period which she found difficult when she had to self isolate. The staff have been fantastic and made her feel very safe and she is being well looked after. Very happy we chose this home.
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Review from Andrew John T (Son of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Primrose Court cares for my Father in an excellent way. He is content and happy. He enjoys the meals and comments positively about them. He participates in activities and is especially keen on the quizzes, particularly between the homes. It has been a difficult year with the Covid-19 pandemic. I think
the staff have done well to protect my Father from this. It is good to be able to visit him face to face and I look forward to taking him out.
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Review from Malcolm S (Brother-in-law of Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very caring staff. Couldn’t wish for better attention on all levels. The only fault our relative finds is that the food is insufficient at times and rather repetitive. She has a good appetite and eats well.
Reply from Joanne Lawrence, Manager at Primrose Court

Thank you for taking the time to review Primrose Court and we are pleased that you rate our overall standard as very good. We have discussed your comments regarding our food with you and understand that you are happy with this. We cater to our residents' tastes and dietary requirements and we are always happy to provide alternatives to our menus.

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Review from Barbara (Friend of Resident) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Primrose Court is an excellent facility and offers 1st class care in all aspects and I would be more than happy to recommend it as a Care Home in the area. Residents thrive in a stimulating environment and are treated with the utmost respect and dignity.
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Review from G W (Daughter of Resident) published on 15 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum did not want to move into a care home but due to the current situation with the virus, my brother and I felt it the safer choice. The care and support mum has received has been amazing. The staff have been very supportive and thoughtful. They have helped make the transition as comfortable as possible
especially in these difficult times. Thank you.
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Review from Freda V (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can recommend Primrose Court to anyone needing a care home. From the beginning of Mum's time these to now (2 years), the care given to my mother has been excellent. The home is very well kept and the bedrooms are excellent. The dining rooms looks like a hotel. She enjoys the food thanks to an excellent
chef. COvid19 practice is very good.
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Review from Barry W (Son of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found every aspect of Primrose Court to be very good, including the staff.
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Review from Lesley C (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much to all the wonderful and dedicated staff at Primrose Court who have looked after Mum for the past 5 years. You have shown her so much love and kindness, given her independence, fun and friendship and, particularly during the Coronavirus, have held her hand and loved her when we weren't
able to be by her side. You are truly amazing and we will be forever grateful. Love to you all.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Primrose Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Primrose Court is calculated as follows: ( (273 Excellents x 5) + (39 Goods x 4) ) ÷ 312 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

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