Rievaulx House Care Centre

I would like to assign 9/10 overall. The Staff were very good, excellent room and of good size to accommodate my jigsaw table. Very friendly.

Good range of activities at the care home but didn't want to participate.

I would go back to this care home because I it was homely.

My mum is currently on an end of life program and I cannot praise the staff enough for the care she is receiving, they go above and beyond when she needs intimate care, treating her with compassion, respect and understanding, this is a job that not everyone could do and we as relatives, friends etc of people in this care home for one reason or another that cannot look after our loved ones ourselves rely on the staff to be kind and to treat the people residing there as if she were their own relatives. I can go to work knowing she is looked after and knowing I will get a call if anything goes wrong. I cannot praise the staff enough for what they do, like I say it's not a job anyone could do.

It's difficult to put into words to describe the care and attention all the staff have given to my wife over the last four years. It's a difficult and demanding role they have taken on, but they always have time to say hello or a chat, and let me know how she is getting on. Thank you.

Mum seems very settled in her home , referring to all as her friends , she now enjoys activities with other residents. The staff are very good at making sure she gets to all her appointments and keep me up to date . When I visit the staff are always very welcoming and I feel at ease that mum is being looked after .

My uncle has been a resident in this care home since November 2025, he has made lots of friends, and felt included in all activities, he enjoys all his food, many options and generous helpings, the home is kept very clean and tidy, the staff are very friendly. We are all very happy.

However the entertainment is good.

If anyone is looking for a home for their loved one, and l know how hard this is as Auntie had no one else to find her care other than myself, call in and look around..

My Aunty is 98 in January and needs fully care 24hours. She's in a wheelchair and needs a hoist to get her in and out of a bed and chairs . The staff have great patience with her. All the staff we meet are truly helpful and nothing seems to much trouble.

I have found the home is kept clean and tidy and always has a friendly atmosphere.

I feel mum is safe & looked after at the home. She moved from another home that had lots of activities but she was no longer able to afford the care home fees there & family were unable to afford the Top Up fees of £450/week ! Despite nothing like the number of activities at this home she doesn't seem to mind as her short term memory is very poor. Mum has some behavioural problems such as refusing to move from her chair & refusing personal care at times & the staff deal with these issues in a caring way. It is very quiet where she is but for mum at 91 yrs she needs less activities & essentially palliative care. She did have a fall off the bed & bruised her head & I was informed immediately. She has an alarm system to inform staff if she is getting out of bed but they were unable to get there in time. She wasn't taken to hospital as previously we ( the consultant at the hospital & myself) had discussed it wasn't in her best interest to go to A & E & would only cause her distress.

Many Thanks to all the staff .

From my personal perspective I find the care staff to be amazing. Always happy to stop and have a chat and also take care of any additional requests where possible. Special shout out to Evans who is very knowledgeable and approachable.

My mother has been a resident now for four months and feels safe and content in her new environment. The staff are friendly and attentive, and importantly to my mother the food is of a generally good quality. We have been able to decorate her room to make it feel like home and have been able to take her out on little trips with the consent of the staff. Overall very pleased.

Generally, very pleased with my mums care and well being. Staff always helpful and accommodating. Room is OK could sometimes be a bit cleaner, always nice to find her in the lounge enjoying some entertainment.

It was a very hard decision to admit that, I could no longer care for my husband who has Alzheimer's and he needed to move into a care home. He is being well cared for and the staff are lovely to him. He is not one to join in activities but he has formed a connection with a couple of the staff that share the same interests as him. This care home was recommended to me by a family member whose relative has been there for a few years. I would not hesitate to refer others to this home.

My Step-Dad's spent the past few years at Rievaulx House after a severe stroke during Covid, left him paralysed down his left side. Lack of physio due to Covid restrictions when in Hospital, didn't help matters. He relies on family & the lovely staff for most things. From day one, the team have shown kindness, patience & genuine care. The home's not the newest & his room feels a bit dark due to an outside wall, but the warmth, laughter & love from staff more than make up for it. We'd love for him to be nearer the garden one day, but they do keep his current room spotless & make him comfortable & always lift his spirits when he's feeling low or missing his son & daughter, who live very far away. The staff fill that gap with friendship & compassion, treating him with dignity & respect. We're so grateful for the activities, celebrations & newsletters, keeping us connected. Thanks Rievaulx House for everything - your kindness, patience & dedication mean the world to John's extended family.

The first thing I noticed was the absence of any underlying bad smells I associate with care homes. The staff are very friendly to both visitors and residents. My wife seems contented, well fed and clean. The staff are doing a fantastic job looking after her. Thank you.

I would highly recommend Rievaulx House to anyone looking for a residential dementia care home for their loved one. We're so grateful to have found such a lovely place where my dad now calls home.

Hopefully this will make the days more pleasant to listen to stories that she would have been able to read some time ago.

Very friendly staff look like they care a lot for their residents, and dealing with admin is easy. My Mum is not really settled, but thinks this is due to her and the dementia. Nice room with a lovely view of the garden, always clean, even though my mum keeps blocking the toilet, I feel the staff and maintenance people do their best.