Rievaulx House Care Centre, Leeds, West Yorkshire
Rievaulx House Care Centre, Leeds, West Yorkshire
Rievaulx House Care Centre, Leeds, West Yorkshire

Rievaulx House is situated in a quiet, residential area of Armley, Leeds. Rievaulx House is a friendly care home offering residential care.

Rievaulx House is a welcoming home offering residents a choice of places in which to relax, dine, exercise, socialise and be creative. Many of the rooms have lovely views of the garden. The pretty courtyard garden, cared for by some of the residents, is a favourite location for enjoying the company of friends and family. In addition, there is a very popular hairdressing salon. The stylish, comfortable bedrooms and living areas are all easily accessible by wheelchair.

The home's caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Group: HC-One

Person in charge: Rebecca Parsons (Home Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Prader-Willi Syndrome • Speech Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Rievaulx House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.3 Rievaulx House Care Centre has a Review Score of 9.3 (9.284)

The Review Score of 9.3 (maximum of 10) for Rievaulx House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Rievaulx House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.684 for Rievaulx House Care Centre is calculated as follows: ( (123 Excellents x 5) + (42 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 171 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.6 Points relating to the number of positive Reviews for Rievaulx House Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10 Target = 0.600

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rievaulx House Care Centre?

  • Extremely LIKELY
    12
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rievaulx House Care Centre

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    4
  • Son of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

The carers at Rievaulx House are to be congratulated on their level of care. The manager, in particular, puts her heart and soul into her job.

How likely would you be to recommend Rievaulx House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent care and knowledge knowing mum is safe. Staff and management very professional and willing to help at every given opportunity. Mum is happy, safe and well taken care of which in turn makes me and my family happy. THANK YOU.

How likely would you be to recommend Rievaulx House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were really pleased we chose Rievaulx House Care Centre for mum. She was happy there which made it so much easier for us. I visited every day so I know how good they were to her. From the management team and all staff. They were so kind and nothing was too much trouble for mum or us and for all of their care, we are so grateful.

How likely would you be to recommend Rievaulx House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunt is registered partially sighted so cannot do this review.
She is 96 years old and finds walking difficult after two falls.
She also has dementia.
I was very pleased with the care.
I will be happy to bring her for respite in the future.
Thank you.

How likely would you be to recommend Rievaulx House Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I was welcomed into the home when I arrived without an appointment. I met all the staff whom were all very friendly and caring to their wards.
There was a group of residents with a care making crispy buns and even better Cadbury chocolate!
The rooms were large and well decorated with french doors out to a patio area. A fabulous place to 'retire' into.
A well managed and caring home.

How likely would you be to recommend Rievaulx House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

This home is everything we wanted for our two relatives, the staff are so friendly and helpful and nothing is too much trouble. The care given to the residents is second to none. The care home is absolutely spotless, the rooms are just wonderful light and bright. Nothing is too much trouble for snacks and meal times. The residents have a choice of meals and if they prefer something a little different, they go out of their way to give them what they want. There is plenty of social activities for them to join in with.

How likely would you be to recommend Rievaulx House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can see from the short time mam has been here that the staff are excellent very well looked after home.

How likely would you be to recommend Rievaulx House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent is the only word.

How likely would you be to recommend Rievaulx House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been at Rievaulx House Care Centre for over a month now. She has settled really well. I find the staff very kind and caring. I would highly recommend this care home.

How likely would you be to recommend Rievaulx House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent service from staff and management and I am highly satisfied with my stay at Rievaulx House.

How likely would you be to recommend Rievaulx House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have only been visiting my friend for three weeks. The staff seem good, kind and helpful. The food seems to be good and varied. The home looks good and the staff cater well for everyone. The people who I have seen who live here look content.

How likely would you be to recommend Rievaulx House Care Centre? Likely

Average Rating: 

 3.5 out of 5

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have stayed at Rievaulx House many times on respite, I enjoy my stay each time. I recommended Rievaulx House to my neighbour who also stayed at the care centre.

How likely would you be to recommend Rievaulx House Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have lived at the home for several years. I love my bedroom. Staff are very nice people. My family come to see me a lot and the children come too. I enjoy a joke with the manager. I enjoy the singing at the home. I am free to do whatever I like.

How likely would you be to recommend Rievaulx House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it, I wouldn't come if I didn't like it. I have been six times this year for respite to give my husband a break. I have nothing to complain about the staff, rooms and food is good. I recommended the care home to my next door neighbour who also stayed at the home.

How likely would you be to recommend Rievaulx House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The thought of going into a home frightened mum - so when she needed respite care we went out to find a good place. Some homes are sterile and friendless environments - as we walked into Rievaulx we felt the friendliness, the feeling of homely caring. It felt like having a big warm blanket around us. We were right!! Mum loved her respite so much she wanted to make it permanent. Now she has - she is safe, well cared for and very very happy - GREAT!!

How likely would you be to recommend Rievaulx House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Rievaulx House Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Rebecca

Rebecca Parsons

Job Title: Home Manager

Description:

Introducing Rebecca Parsons
Home Manager at Rievaulx House, Armley

What does ‘kindness’ mean to you?

“For me, kind care means going the extra mile, being nice to everybody and ensuring the 'little' things are done well.”

Rebecca has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Rebecca joined Rievaulx House as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Rievaulx House.

When asked what she enjoys most about her role, Rebecca remarked: “I love spending quality time with our Residents and their families and knowing that we are making a difference.”

If you would like to find out more information about Rievaulx House, Rebecca has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rievaulx House Care Centre