Rievaulx House Care Centre

My mum has been in Rievaulx House for over 7 years now, and I cannot recommend them highly enough. The care and consideration shown to her and to meet her needs is fantastic. They communicate really well and nothing seems too much trouble. I'm so grateful to all the staff there who have such a challenging job, especially upstairs in the dementia unit where my mum is. What a wonderful group of people! Thank you!

We are very happy with the care Mum receives. The staff are just lovely with her and she is happy and settled which is of such importance to us.

As Mum is now 100yrs old we feel we can rely on the extra special care she sometimes needs. It is good to note that she is encouraged to use her walker instead of relying on a wheelchair

The care home is very nice. The staff are brilliant with the residents and very friendly.

This is an amazing place for my lovely little grandad, he gets very well looked after and I couldn't be more happier! Also thank you to one member of staff, in particular, making sure he's always got his meds, the rooms are spacious and they've got beautiful garden for him to relax in.

Generally very pleased with everything.

It took a while for my mother to settle in, but now she is very happy. She enjoys the food and activities and is always clean and well-kept. Staff are welcoming to visitors.

A big Thank you!

I would just like to say thank you to all the care staff and caterers. You all made my mum feel so very special, loved and wanted on her birthday. You always do but made her feel so very much loved. As a family we appreciate all the work you do and we would like to say thank you.

Staff very caring and attentive. Very approachable. They listen. I feel included when social events are happening.

My mother was a resident of Rievaulx House for over a year. Although she missed living in her own flat she settled in well and was very happy with the level of care that she received and the way she was treated. The carers and other support staff were very kind to her and she always enjoyed a joke with them. Initially, she was upstairs but we requested a move downstairs and she was happier as she could sit outside in the garden. She enjoyed doing the crafts with a particular member of staff who works very hard to entertain the residents. The lounge was always trimmed up to fit occasions and my mam appreciated this. As a family, we are very happy with the level of care and kindness that she received and we always found the staff nice and friendly when we visited. I wouldn't hesitate to recommend Rievaulx House to anybody who were looking for somewhere for a loved one to be looked after.

The manager and staff are and were very helpful when I asked them for something relating to my brother and my mum and another care home. They were very helpful.

Carers are lovely, residents love the staff and I think they are very welcoming. When I first came in, the lounge was sticky, it was cleaned up shortly after. I do understand the staff can be really busy but the lounge is very unclean. The resident's room is great, it's got everything he needs.

Always had a good impression of the facility when I've visited. Staff are always friendly and obliging upon meeting despite working under difficult conditions and hours sometimes. The resident has settled in now and is well cared for which is all we can ask.

This home is always clean and tidy. All of the staff always very helpful and kind. Nothing is too much trouble.

Overall, everything is good, except the carpets, the one in my mother-in-law's room is filthy and stained really badly. I know the cleaning staff go in and do their best to clean it, I've seen them, but it's way past being able to be cleaned and has been that way since she moved into that room, it also bothers her.

My dad is currently at Rievaulx House. He’s okay and still does a lot for himself. There are some really good staff members here. My dad has regular visits from our family, he sees at least one of us every day. The only thing I would like for him is if he could move downstairs, so he could go out more often. The only concern I have is sometimes I feel like if I don't check my dad for things like cellulitis it goes undiscovered. I’d like to thank the good staff for their hard work, as caring for people with dementia and Alzheimer’s is hard, but also rewarding.

I have been at Rievaux House for about 4 weeks. I have settled really well with help from staff and family. Staff are friendly and welcoming and reassuring for me. The staff are patient and supportive.

Throughout December the staff encouraged my uncle to get into the spirit of Christmas joining in on various games, Christmas movies and Christmas Party. Everyone taking part had a fantastic time with family members and supported staff. Live entertainment ensured a lot of dancing was encouraged and enjoyed.

I come every week to see my friend and she is very happy and settled. She has made friends with other residents. I know she is well looked after and safe. Her memory is so much better with being with people and company. I would recommend anybody to Rievaulx House it is friendly and caring to all.

My grandma has lived within Rievaulx House Care Centre for the past 4 years, the staff are brilliant and go above and beyond for my grandma. It really puts me at ease to know she is happy and safe. We are really glad we made the choice to move my grandma to Rievaulx.