Springfield House Retirement Home

My mum-in-law was moved into this care home from the hospital after breaking her hip. The staff were great with her and made sure she was involved in all activities, which she really enjoyed. She was well cared for, and I would highly recommend.

This is a friendly, caring and well run care home. My mother was a resident for the final 8 months of her life, despite her occasional reprehensible behaviour. The very high standard of her care was maintained to the end. The staff are brilliant, well-trained, compassionate, friendly and professional. I couldn't recommend this home highly enough.

We are so very grateful to them for making her final month comfortable, secure and happy.

The staff are so helpful, professional, kind and caring. They always have time to chat with visitors and residents alike. When they say they will do something, they do it as soon as possible - nothing is too much trouble. The care home is homely, welcoming and warm. The residents are treated like family. The whole building is clean and bright. Our family feel confident that Dad is safe/happy living here.

She is a night person and likes staying up to watch TV and get up a little later in the morning. She loves the flexibility to do this.

Mum has struggled with depression, the staff at Springfield help her by empowering her to talk about her deceased husband. She is a part of the family, the community and I feel confident to go home to New Zealnd.

Springfield, who have been so friendly and welcoming. She was made to really feel a part of the community and they treat her with such dignity and respect. She is severely incontinent, even though they often need to change all her bedding in the middle of the night, she has never sensed she is a burden.

Being from the local area, she has problems communicating with the staff and they seem to be more like friends she may have met down at the local pub. She is definitely not a "morning person" and has appreciated their flexibility with regards to waking and bed times. When she is feeling a little tired she can have a light breakfast in her room and stay there until lunchtime; similarly, if she wants to watch TV late it's not a problem. She also loves the tasty and home cooked food, rather than the institutionalised, mass produced food of other places.

I have nothing but the best feelings for this home. I feel very secure, I enjoy the food and above all, I am looked after at all times.

My mum has been here for nearly two years and staff are so wonderful. I feel so at ease knowing my mum is very well looked after. I have recommended to everybody.

My experience of Springfield House is excellent in every way. Very caring staff and very pleasant, nothing is too much trouble. Staff and management always go that extra mile. Standard of cleanliness and meals are also very good. How can I put this, home from home. Very satisfied with everything simply the best.

My Mum is a resident at Springfield House Retirement Home and in the 3 months she has been there, she has made friends, takes part in activities, is eating again and gaining a little weight and feels safe in her environment. She now sleeps for most of the night. In Mum's previous home, a large new purpose built facility, she stayed in her room all day and did not mix with other residents. She always kept her door locked and didn't sleep very much at all. Mum also lost a lot of weight. I work at Springfield House Retirement Home and confidently moved mum there knowing she would be well taken care of. It looks like I have made the correct decision as mum is beginning to thrive and has continued improvement in all areas.