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The Hollies has a Review Score of 8.1 (8.089) out of 10, based on 1 reviews in the last 2 years.
Over all time The Hollies has 15 reviews.
5.0 out of 5
Thank you so much for your heartfelt message. It truly warms our hearts to hear such positive feedback about The Hollies and our dedicated staff. We are thrilled to know that your grandad feels at home and has experienced such positive progress since joining us. Our team takes great pride in providing personalised care and creating a welcoming environment for all our residents. Your appreciation means the world to us, and we will continue to strive to exceed your expectations.
5.0 out of 5
Thank you for the feedback and really kind words. We strive to look after our residents with dedication and compassion. We are so pleased to hear you were happy with your Aunt's care, she was much loved by the home and will be missed. The team will really appreciate your comments and we will ensure they are shared with them. Thank you once again for taking the time to send us your review.
1.0 out of 5
We are unable to comment fully on this review due to GDPR restrictions and also we prefer to remain professional at all times. However, we can assure all readers that there are most definitely two sides to this story. This resident was not kept in a room for 24 hours a day and was free to leave not only their room but the care home at any time. We do not agree with the comments that they have made and while this resident did not choose to leave as stated and chooses to remain a resident here, we have encouraged them to make a formal complaint through our complaint’s procedure, so we can fully respond to the claims made.
5.0 out of 5
Thank you very much for taking the time to post us a review. We are delighted that you enjoy living at The Hollies and it's great that you have chosen to write such a lovely review about your home.
1.0 out of 5
We are very disappointed that the above family has chosen to post us such a poor review and we have now fully investigated and addressed all concerns raised by the family of this resident. We would like to point out that The Hollies is rated Good on all areas following our most recent CQC inspection and we look forward to welcoming CQC into our home for our next inspection, whenever that may be. We treat every single one of our residents with the utmost dignity and respect at all times and we would like to invite readers to view our Facebook page for a window into the care home where you will see our lovely residents enjoying a wide range of activities including spa days, virtual travel around the world and growing and releasing their own butterflies.
5.0 out of 5
Thank you very much for your review, we really appreciate it and we will make sure that the staff see your feedback, it really boosts their morale.
5.0 out of 5
Thank you for your review we really appreciate you taking the time to post one and we are delighted that you are happy with the care that your Mum receives at The Hollies. We will give you a call to find out how we can improve on the areas where we have dropped a star, and we thank you for your constructive feedback.
5.0 out of 5
Thank you for your review, we really appreciate you taking the time to post a review for us. We love it that you enjoy our themed events, we have a lot of fun with our residents planning our trips 'abroad'!
4.0 out of 5
We would like to thank you for your review and we really appreciate your kind words, it means a lot to us, especially following the very difficult last two years during the Covid pandemic.
1.0 out of 5
We are very disappointed that the above family has chosen to post us such a poor review. We are currently still investigating the concerns raised by the family of this resident. We would like to point out that The Hollies is rated Good on all areas following our most recent CQC inspection and we are quite happy to welcome any inspections further that are triggered following this complaint.
1.0 out of 5
We are very disappointed that the above family has chosen to post us such a poor review. We are currently still investigating the concerns raised by the family of this resident. We would like to point out that The Hollies is rated Good on all areas following our most recent CQC inspection and we are quite happy to welcome any inspections further that are triggered following this complaint.
5.0 out of 5
Thank you very much for taking the time to post a review, we really appreciate it and we're delighted that you are pleased with the care and facilities.
5.0 out of 5
Thank you very much for your review. We really appreciate you taking the time to post a review and we're delighted that you are pleased with the care that your friend receives here at Hollies Care Home.
Tracey Holroyd,
Warmest Welcome Ltd
4.0 out of 5
Thank you for your review. We are pleased that you find Hollies Care Home to be overall good and that you have peace of mind knowing that your Mother is in a safe and loving environment. We take on board your comments about the areas where you have scored us three stars and will bring these issues up in our next management meeting.
4.0 out of 5
The Review Score of 8.1 (8.089) out of 10 for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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