The Limes

My dad is very well cared for. The staff and management genuinely know the residents. I am always made welcome and communications regarding health, medication and general matters are informative and regular. I am very happy with Dad's care and would recommend The Limes to anyone.

In the time my father has been at The Limes, I have never seen him look so well, clean and happy which is a testament to the staff at the home.

All staff have been friendly and get on well with my parents and the family. There have been several management changes and I think some stability going forward will be helpful. The facilities and personal rooms need decorating and this is beginning to happen. Most important is the care and culture of the home, and I cannot fault this, my parents are safe, treated with respect and valued as individuals. A massive thank you to all staff, it means so much to me that they are well cared for.

I am very happy with the care my Nanna is receiving from the staff and how they are on top of any health issues that arise. I am kept up to date with everything and the staff are always polite and friendly. My Nanna is very happy and feels safe/well looked after, she has a good variety of food provided which always smells delicious when I visit. The home is clean and well looked after. I would definitely recommend The Limes.

My dad was really happy at The Limes, all the staff were really friendly and professional at all times, the food was excellent. My dad went to Limes last October not expecting to live more than a couple of months but with their care and attention he has moved out and into semi-independent living again, I attribute this to all the staff and the lovely atmosphere of the home. I would recommend The Limes to anybody.

I visit my mum every month and each time I visit I am reassured that she is being cared for. She looks well and happy and is known to staff I encounter who seem genuinely fond of her. The home is a little dated and the internal courtyards could do with a refresh, but the staff are warm and friendly which is the most important factor. We are always notified promptly if Mum has any issues.

Mum has received excellent care since being transferred from hospital in August 2023. She is safe and well cared for and the staff are always helpful and keep you informed of any issues/incidents.

The staff at The Limes are amazing! My mum was so reluctant to go into a care home but at nearly 100 years old it was the right time. Within a couple of weeks, she is so settled and happy. She always tells me how lovely all the staff are and how good the food is. We cannot thank them enough for the care they give to my mum. They helped to make her 100th birthday very special.

The Limes is the best place on earth. I could not praise them enough. They care, look after and love my mother with 5-star care. My mother has been for many years and without them she would not be here today, I cannot praise them enough. All staff and seniors are caring, helpful and all very smart. The home is warm, very clean, and very safe, so happy she is there. My mum has been there since 2017, and have great respect for the senior carer.

The manager's leadership skills should also be noted, she is a compassionate leader wanting to do the best for her residents and staff. If you have any staff awards I would highly recommend the manager be put forward for one.

I am not impressed by the regularity only with which I have to make my bed. I have painful arthritis between my shoulder blades which renders this normally simple and easy task a struggle. Otherwise no real complaints. Thank you.

Very happy with my mother's care.

I am happy with my choice of The Limes for Mum. Dad has recently become a resident too, so it is lovely that they are together in a place where they are happy, safe, and well cared for.

Friendly and efficient management and staff. The home and the individual rooms appear to be kept clean and tidy at all times and the meals appear to be of a good standard. All the staff appear to be of a friendly and cheerful disposition and the home gives the impression of being a friendly place to live or visit.

The experience I have had with my relative is, the carers are patient and calm when dealing with a relative who struggles to understand instructions. The home is always clean, tidy and welcoming. I am always able to talk to staff if I have any concerns. It would be good to have more activities for the residents.

Our mum is well looked after and very content. She is clean and well dressed when we visit and always looks as though her hair is brushed and styled. As visitors, we are greeted and feel at home there with her. It is a great place which feels like her home and not a sterile hospital. We are always informed about her, from changes of medication, her property that she has damaged by accident to any falls, ect. She is well monitored and we are very happy with The Limes Care Home.

We were relieved that the staff at The Limes were willing to provide end-of-life care for our dad so that he did not have to die in the hospital. They treated him with great dignity and respect at all times, as well as us as a family. The Limes staff create a lovely, homely community feel to the place. It always feels a happy place to visit.

My mum, who has Alzheimer's, has been a resident of The Limes for approximately 10 months. During this time frame, every member of staff I have had contact with either by telephone or face to face has not only been professional, but also friendly, helpful and caring. When visiting, I observe staff interactions with other residents, and although staff are busy, they not only have time for residents, they are also compassionate, patient, caring and treat residents with the utmost respect. The staff go above and beyond, for example, due to their knowledge of Mum and tenacity, achieving a correct diagnosis of a broken hip, which the hospital had missed. I am always kept in the loop and feel reassured if Mum needs anything or there are any concerns I will be contacted. Mum constantly tells me how 'lovely' the staff are. She is safe, stimulated, happy and treated by staff like a family member. Words cannot express my appreciation for all the staff do for her and am forever grateful.

I consider The Limes to be a good, well-managed care home with standards that meet expectations. However, I do feel that residents should be bathed/showered more often than once a week, as this can adversely affect their wellbeing, appearance and self-respect, especially so for females who like their hair to look and feel clean. Health monitoring and remedial actions could be better. These concerns may result from staff shortages as a result of Brexit and the covid pandemic but must be addressed now.

The home is understaffed - drastically. Since non-vaccinated staff were allowed back, there have been non-stop cases of covid. So it is clear the level of service is not as it should be. But I have no doubt the charges will go up again shortly.