The Limes

Scarborough Road, Driffield YO25 5DT
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9.6 68 Reviews
  • The Limes, Driffield
The Limes is a purpose-built residential care home designed to accommodate the needs of all their residents, which include residential care and specialist dementia care. Located near to the centre of Driffield town centre, offering many local shops and amenities.

The Limes provide daycare, respite and long term placements. The Limes has a highly motivated, caring staff group who constantly undergo new training programmes to ensure they are able to deliver the highest quality of care to all Residents.

The Limes Residential Home is one of Burlington Care's largest homes with 97 bedrooms in total, with a majority on the ground floor. Which offers a range of rooms to cater for the variety of resident needs and preferences. This includes rooms with en-suite facilities and rooms. The Home provides personal space for each resident in their bedroom.

New bedrooms are been added, which give a homely feel, allowing residents to feel like they are in a home from home.

The Limes can offer hospital beds, air mattresses, pressure cushions along with other aids to make your stay more comfortable.

Being involved in what is going on and taking part in fun activities is an essential part of life. The Limes' approach to residential care focuses on ensuring that a wide range of activities and social events are regularly organised, such as functions and events, film nights, card and board games and many more. Birthdays of residents are always celebrated. They encourage their residents to take part in the many activities available locally.

Burlington Care supports the provision of a healthy, nutritious and balanced diet for all residents. The approach to nutrition taken is based upon choice and quality for residents. They take pride in providing tasty, tempting meals for their residents.

Mealtimes are regarded as enjoyable social occasions for most residents, although those who wish to eat their meals in their own room
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Care Provided by The Limes

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 97 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £850
  • Self-Funded Residential Dementia Care: from £895
  • RESPITE Self-Funded Residential Care: from £850
  • RESPITE Self-Funded Residential Dementia Care: from £895

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact The Limes to find out the exact price for your requirements.

Contact The Limes to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Limes to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kelly Hart (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (93)
  • Couples/Companion Rooms (2)

Visiting

  • All visitors welcome.

Parking

  • Parking is available

The Limes Reviews (68)

9.6

The Limes has a Review Score of 9.6 (9.648) out of 10, based on 25 reviews in the last 2 years.
Over all time The Limes has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Limes
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Total of 68, showing 21-40
Review from J B (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my mum every month and each time I visit I am reassured that she is being cared for. She looks well and happy and is known to staff I encounter who seem genuinely fond of her. The home is a little dated and the internal courtyards could do with a refresh, but the staff are warm and friendly
which is the most important factor. We are always notified promptly if Mum has any issues.
Reply from Jackie Brook, Care Relationships at The LimesThank you so much for your kind words and thoughtful review. We're delighted to hear that you feel reassured about your mum's care at The Limes. Our team takes great pride in getting to know each resident personally and providing a warm, caring environment where they can thrive. Your feedback about the courtyards is appreciated, and we will certainly take it into consideration as we continue to improve our facilities. It's wonderful to hear that our communication with you has been helpful, and we remain committed to ensuring your mum's well-being and happiness. Thank you again for sharing your experience!
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Review from J B (Daughter of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has received excellent care since being transferred from hospital in August 2023. She is safe and well cared for and the staff are always helpful and keep you informed of any issues/incidents.
Reply from Jackie Brook, Care Relationships at The LimesThank you so much for your kind words! We are delighted to hear that your mum is receiving excellent care and that our staff have been helpful and communicative. Ensuring the safety and well-being of our residents is our top priority. Please do not hesitate to reach out if you need anything.
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Review from Caroline M (Daughter of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Limes are amazing! My mum was so reluctant to go into a care home but at nearly 100 years old it was the right time. Within a couple of weeks, she is so settled and happy. She always tells me how lovely all the staff are and how good the food is. We cannot thank them enough for the
care they give to my mum. They helped to make her 100th birthday very special.
Reply from Jackie Brook, Care Relationships at The LimesThank you so much for your kind words about The Limes. We are delighted to hear that your mum has settled in so well and is happy with her new home. Our staff strives to provide the best care possible and it's wonderful to know their efforts have made such a positive impact on your mum's life. We're especially thrilled to have been part of her special 100th birthday celebration. Your review means the world to us and we will continue to ensure she receives the love and care she deserves. Thank you for trusting us with her care.
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Review from L H (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Limes is the best place on earth. I could not praise them enough. They care, look after and love my mother with 5-star care. My mother has been for many years and without them she would not be here today, I cannot praise them enough. All staff and seniors are caring, helpful and all very smart.
The home is warm, very clean, and very safe, so happy she is there. My mum has been there since 2017, and have great respect for the senior carer.
Reply from Jackie Brook, Care Relationships at The LimesThank you so much for your incredibly kind words and glowing review of The Limes Care Home. We are deeply touched by your praise and are delighted to hear that your mother has been so well cared for over the years. It's our mission to provide a loving, safe and supportive environment for all our residents, and it means the world to us to know that we have met your expectations. Your recognition of our staff's dedication and professionalism is greatly appreciated. We are honoured to have your mother with us and will continue to provide the five-star care that she deserves. Thank you again for your lovely endorsement.
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Review from Alison T (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the manager and her team enough, from the first time I spoke to the manager on the phone through to the end of my dad's life, this team have been amazing not only in the care for Dad but in the support they gave myself, Mum and our extended family.
The manager has the most wonderful
approach, nothing is too much trouble and the care of Dad was always at the forefront. We had a thorough assessment of Dad's needs in his own home and could quickly get Dad the support he needed, initially, for respite care but eventually for his full-time care needs. Dad enjoyed his time and spoke fondly of the team that provided his care.
The manager's leadership skills should also be noted, she is a compassionate leader wanting to do the best for her residents and staff. If you have any staff awards I would highly recommend the manager be put forward for one.
Reply from Jackie Brook, Care Relationships at The LimesThank you for your heartfelt review of The Limes Care Home. We're honoured to have cared for your dad. Your praise for our manager and care team means the world to us.
We are pleased to know that the thorough assessment of your dad's needs in his own home facilitated a smooth transition to The Limes, ensuring he received the appropriate support. It brings us great joy to hear that your dad enjoyed his time with us and spoke fondly of the care team. Creating a positive and comfortable environment for our residents is a top priority and it's wonderful to see that reflected in your dad's experience. We're grateful for your positive experience and your suggestion for staff awards is noted and appreciated.
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Review from C H (Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am not impressed by the regularity only with which I have to make my bed. I have painful arthritis between my shoulder blades which renders this normally simple and easy task a struggle. Otherwise no real complaints. Thank you.
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Review from Sheila A (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring staff.
Always kept informed.
Very good facilities.
Very happy with my mother's care.
Reply from Paul Millar, Marketing Manager at The LimesMany thanks for taking the time to review our home. It is our pleasure to care for your mother. Your kind words are greatly appreciated and I will of course pass them on to The Limes family.
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Review from Frances S (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in The Limes for two years now. She has dementia, so it had become unsafe for her to remain at home.
She seems happy there and is well looked after. She is always smartly dressed when I visit.
Staff are very good at involving her in activities such as painting, craft work, and balloon
games. Mum really enjoys these activities and they provide good stimulation for her.
Staff alert us to any medical issues and call the doctor or ambulance as required.
Dietary needs are well catered for. Mum can choke easily so staff give her special thickened liquids to prevent this.
I am happy with my choice of The Limes for Mum. Dad has recently become a resident too, so it is lovely that they are together in a place where they are happy, safe, and well cared for.
Reply from Paul Millar, Marketing Manager at The LimesMany thanks for taking the time to review our home. It is our privilege to care for your parents and are delighted that they are settled and happy together. Your kind words are much appreciated and I will of course pass them on to The Limes family.
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Review from S A (Son of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and efficient management and staff. The home and the individual rooms appear to be kept clean and tidy at all times and the meals appear to be of a good standard. All the staff appear to be of a friendly and cheerful disposition and the home gives the impression of being a friendly place to
live or visit.
Reply from Paul Millar, Marketing Manager at The LimesMany thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to The Limes family.
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Review from K C (Daughter of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience I have had with my relative is, the carers are patient and calm when dealing with a relative who struggles to understand instructions. The home is always clean, tidy and welcoming. I am always able to talk to staff if I have any concerns. It would be good to have more activities for the
residents.
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Review from David G (Son of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum is well looked after and very content. She is clean and well dressed when we visit and always looks as though her hair is brushed and styled. As visitors, we are greeted and feel at home there with her. It is a great place which feels like her home and not a sterile hospital. We are always informed
about her, from changes of medication, her property that she has damaged by accident to any falls, ect. She is well monitored and we are very happy with The Limes Care Home.
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Review from Colin P (Son of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were relieved that the staff at The Limes were willing to provide end-of-life care for our dad so that he did not have to die in the hospital. They treated him with great dignity and respect at all times, as well as us as a family. The Limes staff create a lovely, homely community feel to the place.
It always feels a happy place to visit.
Reply from Deborah Tas, Regional Manager at The LimesThank you for your kind words and please know it was a pleasure to care for such a nice man.
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Review from H P (Daughter of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who has Alzheimer's, has been a resident of The Limes for approximately 10 months. During this time frame, every member of staff I have had contact with either by telephone or face to face has not only been professional, but also friendly, helpful and caring. When visiting, I observe staff interactions
with other residents, and although staff are busy, they not only have time for residents, they are also compassionate, patient, caring and treat residents with the utmost respect. The staff go above and beyond, for example, due to their knowledge of Mum and tenacity, achieving a correct diagnosis of a broken hip, which the hospital had missed. I am always kept in the loop and feel reassured if Mum needs anything or there are any concerns I will be contacted. Mum constantly tells me how 'lovely' the staff are. She is safe, stimulated, happy and treated by staff like a family member. Words cannot express my appreciation for all the staff do for her and am forever grateful.
Reply from Paul Millar, Marketing Manager at The LimesDear Heather, Many thanks for taking the time to review our home. It is our pleasure to care for your Mum and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will, of course, pass them on to Tamyn and the colleagues at The Limes.
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Review from G H (Brother of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I consider The Limes to be a good, well-managed care home with standards that meet expectations. However, I do feel that residents should be bathed/showered more often than once a week, as this can adversely affect their wellbeing, appearance and self-respect, especially so for females who like their
hair to look and feel clean. Health monitoring and remedial actions could be better. These concerns may result from staff shortages as a result of Brexit and the covid pandemic but must be addressed now.
Reply from Paul Millar, Marketing Manager at The LimesMany thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Recruitment within the Social Care Industry is a challenge currently and is something we are working diligently on to ensure that our high standards are constantly met. Rest assured that all staffing requirements are continually met in relation to the needs of the home.
Your comments are greatly appreciated and I will, of course, pass them on to Tamyn and The Limes colleagues.
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Review from P K (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The home is understaffed - drastically. Since non-vaccinated staff were allowed back, there have been non-stop cases of covid. So it is clear the level of service is not as it should be. But I have no doubt the charges will go up again shortly.
Reply from Paul Millar, Marketing Manager at The LimesMany thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. In response to the points raised - the staffing levels at the home are always relevant and based upon the number of residents in the home and are monitored daily and adjusted accordingly in order that everyone is cared for appropriately and safely. I understand that this was recently conveyed in a discussion you had with the Home Manager. All home colleagues are still regularly Covid tested, vaccinated or not and rest assured we are doing everything possible to keep our residents protected. I will of course pass on your comments to the Home Manager who would welcome the opportunity to discuss further any concerns you may have.
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Review from Alan H (Son of Resident) published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Three years ago, my mother was visited and discreetly assessed whilst in hospital by the (then) manager. She reinforced a community worker's judgement that the home would be a good choice for Mum and her health/security issues. As power of attorney, I have visited ten other homes. Space, cleanliness
and good food are noticeable. Covid has been handled well by a consistent staff, including excellent leading carers, who always respond on the phone or in person, specifically with an update on Mum. Meeting the new manager, my wife and I came away with renewed confidence.
Reply from Paul Millar, Marketing Manager at The LimesMany thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will, of course, ensure that they are passed on to Tamyn and her colleagues at The Limes.
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Review from Lucy P (Daughter of Resident) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a huge thank you to the carers and management for looking after my Dad. From the very start, they showed empathy to our situation and always made time to listen and provide advice and support on how to cope. My Dad went into The Limes at the time of Covid so we didn't properly experience
the home on a day to day basis. Which is such a shame but it was clear from speaking to all carers that each and every one are kind, caring and clearly passionate about their jobs. Most have been there over 10 years, which is a testament to the management. We did a huge amount of research on Care Homes that specialise in Alzheimer's and in my eyes, this is where the Limes stands out. They totally understand the complex needs of Alzheimer's, they understand the disease and that each person is different and that is what they did with my Dad, they treated him as an individual and went above and beyond to support his needs. We will be forever grateful. Thank you.
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Review from Hollie D (Granddaughter of Resident) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was in the unfortunate position where I had to find some emergency respite care for my grandad when my grandma was in the hospital. I knew it was going to be a miracle to find somewhere such short notice, but when I phoned up The Limes, they put my mind at ease that they would be able to meet his
care needs. The quick-acting from the management and the staff meant that he was able to be there in a couple of hours! The care that he received when he was there was beyond exceptional, and staff always put my mind at ease knowing that he was safe. When he came home after a couple of weeks, he would often comment on how good 'the girls' were and how well they looked after him. Thank you all so much.
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Review from Susan I (Daughter of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Choosing a home for Mum was made extremely difficult by the limitations placed on visiting during the pandemic. My sister and I had visited other homes, but as soon as we drove into the car park of The Limes, we immediately felt this was the right place for Mum. We were unable to look around, but having
spoken to the manager, we were reassured and Mum became a resident in October 2020. Whenever we ring the home, the staff are pleasant, helpful and supportive. They proactively ring us if there are any issues with Mum and keep us informed of her care. The staff that I have met on Skype calls and since visits have been allowed have always been cheerful, caring of Mum, full of warmth and aware of her needs. All the staff give the impression that they love the work they do, and that gives the home a happy and welcoming feel. I feel that Mum is treated as an individual, and I can not thank the home enough for all they do for her and the family.
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Review from Jeremy R (Son of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the worst health crisis of our lifetimes and well beyond, the management and staff at The Limes have gone repeatedly above and beyond anything which could be reasonably asked. Words, fail me quite frankly, and it's a challenge to express my gratitude for the care, compassion and understanding
shown to my aged mother. The challenges faced every minute of every day have been monumental. There have been recent positive Covid cases at The Limes. It's nothing short of miraculous that the staff have kept it at bay for so long. They are a magnificent team and deserve so much credit. It's been extremely difficult to ensure visiting in the hiatus between lockdowns, but every effort has been made to ensure that residents are able to see their loved ones whenever this has been possible. If my mother has any well being or medical issues, the staff make contact to inform me of what's transpired. I'm humbled by their skills and genuine compassion. Thank you from the bottom of my heart.
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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for The Limes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.648 for The Limes is calculated as follows: ( (211 Excellents x 5) + (70 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 298 Ratings = 4.648
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Limes is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Meet the Team (1)

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Kelly Hart

Job Title: Care Home Manager Joined: 2023

Kelly Hart is the dedicated Registered Home Manager at The Limes in Driffield.

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