The Limes

We were relieved that the staff at The Limes were willing to provide end-of-life care for our dad so that he did not have to die in the hospital. They treated him with great dignity and respect at all times, as well as us as a family. The Limes staff create a lovely, homely community feel to the place. It always feels a happy place to visit.

My mum, who has Alzheimer's, has been a resident of The Limes for approximately 10 months. During this time frame, every member of staff I have had contact with either by telephone or face to face has not only been professional, but also friendly, helpful and caring. When visiting, I observe staff interactions with other residents, and although staff are busy, they not only have time for residents, they are also compassionate, patient, caring and treat residents with the utmost respect. The staff go above and beyond, for example, due to their knowledge of Mum and tenacity, achieving a correct diagnosis of a broken hip, which the hospital had missed. I am always kept in the loop and feel reassured if Mum needs anything or there are any concerns I will be contacted. Mum constantly tells me how 'lovely' the staff are. She is safe, stimulated, happy and treated by staff like a family member. Words cannot express my appreciation for all the staff do for her and am forever grateful.

I consider The Limes to be a good, well-managed care home with standards that meet expectations. However, I do feel that residents should be bathed/showered more often than once a week, as this can adversely affect their wellbeing, appearance and self-respect, especially so for females who like their hair to look and feel clean. Health monitoring and remedial actions could be better. These concerns may result from staff shortages as a result of Brexit and the covid pandemic but must be addressed now.

The home is understaffed - drastically. Since non-vaccinated staff were allowed back, there have been non-stop cases of covid. So it is clear the level of service is not as it should be. But I have no doubt the charges will go up again shortly.

Three years ago, my mother was visited and discreetly assessed whilst in hospital by the (then) manager. She reinforced a community worker's judgement that the home would be a good choice for Mum and her health/security issues. As power of attorney, I have visited ten other homes. Space, cleanliness and good food are noticeable. Covid has been handled well by a consistent staff, including excellent leading carers, who always respond on the phone or in person, specifically with an update on Mum. Meeting the new manager, my wife and I came away with renewed confidence.

I would like to say a huge thank you to the carers and management for looking after my Dad. From the very start, they showed empathy to our situation and always made time to listen and provide advice and support on how to cope. My Dad went into The Limes at the time of Covid so we didn't properly experience the home on a day to day basis. Which is such a shame but it was clear from speaking to all carers that each and every one are kind, caring and clearly passionate about their jobs. Most have been there over 10 years, which is a testament to the management. We did a huge amount of research on Care Homes that specialise in Alzheimer's and in my eyes, this is where the Limes stands out. They totally understand the complex needs of Alzheimer's, they understand the disease and that each person is different and that is what they did with my Dad, they treated him as an individual and went above and beyond to support his needs. We will be forever grateful. Thank you.

I was in the unfortunate position where I had to find some emergency respite care for my grandad when my grandma was in the hospital. I knew it was going to be a miracle to find somewhere such short notice, but when I phoned up The Limes, they put my mind at ease that they would be able to meet his care needs. The quick-acting from the management and the staff meant that he was able to be there in a couple of hours! The care that he received when he was there was beyond exceptional, and staff always put my mind at ease knowing that he was safe. When he came home after a couple of weeks, he would often comment on how good 'the girls' were and how well they looked after him. Thank you all so much.

Choosing a home for Mum was made extremely difficult by the limitations placed on visiting during the pandemic. My sister and I had visited other homes, but as soon as we drove into the car park of The Limes, we immediately felt this was the right place for Mum. We were unable to look around, but having spoken to the manager, we were reassured and Mum became a resident in October 2020. Whenever we ring the home, the staff are pleasant, helpful and supportive. They proactively ring us if there are any issues with Mum and keep us informed of her care. The staff that I have met on Skype calls and since visits have been allowed have always been cheerful, caring of Mum, full of warmth and aware of her needs. All the staff give the impression that they love the work they do, and that gives the home a happy and welcoming feel. I feel that Mum is treated as an individual, and I can not thank the home enough for all they do for her and the family.

During the worst health crisis of our lifetimes and well beyond, the management and staff at The Limes have gone repeatedly above and beyond anything which could be reasonably asked. Words, fail me quite frankly, and it's a challenge to express my gratitude for the care, compassion and understanding shown to my aged mother. The challenges faced every minute of every day have been monumental. There have been recent positive Covid cases at The Limes. It's nothing short of miraculous that the staff have kept it at bay for so long. They are a magnificent team and deserve so much credit. It's been extremely difficult to ensure visiting in the hiatus between lockdowns, but every effort has been made to ensure that residents are able to see their loved ones whenever this has been possible. If my mother has any well being or medical issues, the staff make contact to inform me of what's transpired. I'm humbled by their skills and genuine compassion. Thank you from the bottom of my heart.

The home is really well run and has a good culture. It was possible to have frequent discussions and debates about Mum's care, and this resulted in collaborative care. I really felt like the staff had Mum's best interests at the heart of their care provision.

I have found the manageress and staff very supportive of my husband since he moved into this home in January 2020. He has settled very well here and is much more comfortable with his status un case since he has been here, which has been a vast improvement in his general demeanor from the previous care home and less stressful for me The home is beautifully looked after, as is my husband and the staff is friendly and caring.

My dad has lived at The Limes for over 3 years. It is a truly special place. He is so lucky to have been placed there. All the staff are kind and patient and good-humoured. The home is clean and fresh and the decor is jolly! The hard work by everyone during the pandemic is much appreciated.

My dad was in The Limes for under a year but in that time he was well looked after. The care was really good, he always looked clean and tidy. The care staff listened to what the family asked which benefited well as it kept my dad from giving up walking too soon. Any health issues or doctor visits the seniors always rang to inform me of what was happening and that he was getting the treatment that he deserved. If my dad was feeling down then staff would always sit and talk with him until he felt better. They encouraged him to eat meals even when he wasn't sure if he wanted anything and they catered to his dietary needs. The home was always clean and tidy and no funny smells. He had a lovely room with lots of space and let in lots of sunlight, and enough room for a lot of family members could fit in when visiting. The family was happy with the way he was looked after and liked that everyone was involved from the management to the care staff.

Our Dad was made to feel at "home" and us alike. All the staff were sympathetic to his needs and looked after him over a seven month period with excellent care and attention. The staff go above and beyond what you would consider their job to be, as it appears to us looking in that it is not "just a job", they really do "care". The detail to the decoration and, surroundings reflects in the pride and excellent leadership. During lockdown things have been hard for all, but where possible we as a family have been met with our needs also. Our Dad spent a lot of time in his comfortable room and was encouraged by staff and family to continue his literature. We feel comfortable in the knowledge that his last days were made easier by having wonderful people around him. I would highly recommend this residential home.

The Limes is a very well run care home. everyone of the staff makes myself and family members very welcome. They have been so good with our mother and look after her needs. The manager is a person who makes it easy to ask questions or concerns about mum. Due to the virus they have all been under so much pressure but have never shown it to us.

My sister had been in The Limes fro over 5 years and have found the carers to be very kind to all the residents. No problems at all.

My grandad was in The Limes for just under a year, before he sadly passed away. The care that he received was really good. He always looked smart and well shaven. The food was good and went well with his dietary needs. He liked talking and laughing with the care staff. The staff went above and beyond when it came to my wedding day, grandad was unable to attend as he was end of life care. The staff had got him all dressed up in his suit by his request. Which, I then came to see him on my way to the Church where the staff had arranged for him to give me a flower. This will always be a memory that I will always cherish.

My mother was a resident at this care home until her death in September 2019. She had excellent care from the management and staff who looked after her She couldn't have been treated any better in another home.

Although I’ve stated June 2020, my mother has been a resident at The Limes, Driffield for four years. A lovely home from home atmosphere, where my mother soon settled in. The staff are exemplary, go out of their way to make sure the resident’s needs are met and the resident happy and content, with regular updates for next of kin. The home itself is very clean and decorating and furnishings constantly updated. The staff are just one big happy family and are welcoming to visitors.

My husband was a resident on the EMI Unit of The Limes for 2.5 years before he sadly passed away earlier this month. Whilst he was a resident the care he received was second to none. The management and staff were always there for visitors as much as the residents.