Kesteven Grange Care Home

Kesteven Way, Kingswood, Hull HU7 3EJ
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9.7 134 Reviews
  • Kesteven Grange Care Home, Hull
Located in a peaceful residential area, just outside Hull, Kesteven Grange is a purpose-built home, offering residential and residential dementia care.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £958

These prices are only a guideline, please contact Kesteven Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarah Stephenson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (4)

Kesteven Grange Care Home Reviews (134)

Total of 134, showing 101-120
9.7

Kesteven Grange Care Home has a Review Score of 9.7 (9.719) out of 10, based on 22 reviews in the last 2 years. Over all time Kesteven Grange Care Home has 134 reviews.

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  • 103
  • 30
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Date Published

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Review from Mary S (Resident) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very patient and helpful and will help when asked. Food very good.

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Review from Chantelle W (Granddaughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first visit to the care home so I cannot give a proper review but I have been shown around and everything seems to be very nice. The bedrooms look nice and cosy and the staff seem very friendly.

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Review from Anthony J (Son-in-law of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has to be one of the best places for care. The staff are brilliant and they really look after my father in law.
My wife is really happy with the personal care that he gets.

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Review from Samantha L (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Kesteven Grange just short of 18 months. However, she recently passed away. We chose this home over the other homes as it ticked all of our boxes and to the end it still did. From care to cleanliness, all was remarkable throughout and even with ourselves at the end. So kind and empathic.
This home was outstanding and I have in the past, recommended it.

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Review from Judy H (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in very well and the times she has been a bit down the staff have been wonderful. The care has been second to none. I would recommend the home to anyone. She doesn't want for anything. Thank you.

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Review from Julie M (Daughter-in-law of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is happy and well cared for. The staff are extremely supportive and caring especially seen when she fell and required an ambulance (which took a long time to arrive). All the staff have consideration, great kindness, and professionalism. We are so pleased that Kesteven Grange Care Home
was recommended as we know that she is safe, well looked after and considers that she is home.

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Review from Phil N (Son of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent overall standard of care with exceptional attention to detail.

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Review from Catherine G (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care to my dad.

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Review from Ann R (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has severe dementia and needs 24hour care. Kesteven Grange is perfect. The staff are caring, friendly and that includes management, carers, cleaners, kitchen and back up staff. There is a bus for day trips and activities, parties on birthdays, Halloween, bonfire night, Christmas and New Year.


Meals

are very good, even a menu to choose from. If you have any worries you can talk to the manager or any staff member. Residents have their own room.


Yes, I would recommend Kesteven Grange - Well done to all staff.

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Review from E D (Granddaughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad required respite after hospital discharge, the home was welcoming on arrival which helped him to settle in quickly, the staff have been helpful and spend time with the residents in the lounge and they always make time for us when we have had any queries. My grandad is more than happy with
the food and is always given a choice he has gained weight quickly which was needed. The care staff have coordinated all of his care needs and liaised with other necessary professionals such as dentists, social workers and Occupational Therapists to ensure his needs have been met accordingly and to get him home swiftly.

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Review from Yvonne B (Niece of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is very happy and settled here.
I have recommended to two friends and their relatives are now there.

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Review from Richard S (Relative of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing negative to say. This is one of the better places I have been in.
The staff are very conscientious and my partner's mother appears happy there.

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Review from Gary E (Son of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are happy with our mother staying at Kesteven Grange.
She, and we have a great relationship with both management and staff.
Our mother can be very awkward and needy but all the staff show great patience with her, so we certainly have no complaints.

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Review from M J (Daughter of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is always nicely turned out and looks clean and tidy.
Staff always keep me informed about mum's condition.
I am happy with her carers.

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Review from Ian E (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kesteven Grange continues to provide my mother with the best care possible and updates and reviews her needs constantly. During the last six months, various activities and new additions to her care have taken place to meet her changing needs. The team at Kesteven Grange continue to give her the best
care possible.

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Review from Sarah B (Friend of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my "aunt", I am greeted by the happiest of residents. It is clear to see that the care they receive is second to none. Nothing is too much trouble for the staff. My auntie is always singing the home's praises. She is happy here and you would be too.

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Review from Sarah G (Granddaughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nanna was very distressed over a short period of time. I found the staff handled the situation as well as they could as well as following correct procedures. This avoided the situation escalating even further and causing further upset for my confused nanna.

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Review from Barbara H (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good rapport with patients. Conversation with patients good. Staff very informative. Office staff very helpful.

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Review from Phyliss W (Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it's very good, I also like going on trips outside. Keep up the good work.

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Review from D F (Son of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is very happy in the home but we do resent having to subsidise those who do not pay for their care.

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Kesteven Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Kesteven Grange Care Home is calculated as follows: ( (202 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 263 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kesteven Grange Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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