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Kesteven Grange Care Home has a Review Score of 9.7 (9.719) out of 10, based on 22 reviews in the last 2 years. Over all time Kesteven Grange Care Home has 134 reviews.
Review from S T (Daughter of Resident) published on 24 July 2025
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Review from Ben B (Son of Resident) published on 5 June 2025
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Review from J B (Daughter of Resident) published on 5 June 2025
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Review from E C (Sister of Resident) published on 3 June 2025
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Review from P K (Son of Resident) published on 3 June 2025
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Review from S K (Daughter of Resident) published on 3 June 2025
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Review from Carla K (Granddaughter of Resident) published on 2 June 2025
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Review from S K (Son of Resident) published on 30 May 2025
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Review from Craig M (Son of Resident) published on 21 May 2025
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Review from H M (Daughter of Resident) published on 21 May 2025
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Review from P W (Husband of Resident) published on 28 February 2025
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Review from D D (Brother-in-law of Resident) published on 3 February 2025
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Review from J L (Daughter of Resident) published on 3 February 2025
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Review from Debra F (Daughter of Resident) published on 20 November 2024
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Review from Daniel L (Grandson of Resident) published on 5 July 2024
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Review from C B (Son of Resident) published on 6 February 2024
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Review from B C (Daughter of Resident) published on 6 February 2024
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Kesteven Grange Care Home
Thank you for reviewing Kesteven Grange, I am sorry to hear about your experience, if you would like to discuss it further, please do not hesitate to visit the Home Manager. We are going to share your feedback with our colleagues regarding dignity to prevent this from re-occurring.
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Review from K G (Husband of Resident) published on 5 February 2024
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Review from L T (Son of Resident) published on 1 February 2024
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Review from A F (Wife of Resident) published on 30 January 2024
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The Review Score of 9.7 (9.719) out of 10 for Kesteven Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.719 for Kesteven Grange Care Home is calculated as follows: ( (202 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 263 Ratings = 4.719
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kesteven Grange Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Oct 2017
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