Kesteven Grange Care Home

Kesteven Way, Kingswood, Hull HU7 3EJ
Review Us
9.7 134 Reviews
  • Kesteven Grange Care Home, Hull
Located in a peaceful residential area, just outside Hull, Kesteven Grange is a purpose-built home, offering residential and residential dementia care.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.
Show Kesteven Grange Care Home on the Map

Care Provided by Kesteven Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £958

These prices are only a guideline, please contact Kesteven Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarah Stephenson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (4)

Kesteven Grange Care Home Reviews (134)

9.7

Kesteven Grange Care Home has a Review Score of 9.7 (9.703) out of 10, based on 20 reviews in the last 2 years.
Over all time Kesteven Grange Care Home has 134 reviews.

Overall Experience
  • 103
  • 30
  • 0
  • 1
  • 0
Date Published
  • 134
  • 10
  • 14
  • 20
  • 114
Reviewer Connection to Kesteven Grange Care Home
  • 52
  • 25
  • 20
  • 7
  • 7
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 41-60
Review from Margaret P (Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and carers are brilliant. Very caring and tolerant.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan M (Grandson of Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my nana (oldest lady in East Riding at 109 – twenty-fourth eldest in the UK) has received over the last 18 months has been impeccable. The food, rooms, facilities etc are of the highest standard. All the carers and staff have worked tirelessly to make sure my nana (and all the other residents)
have been cared for and protected during this pandemic, all the staff have risen to the challenge with pure dedication and professionalism. We would highly recommend Kesteven Grange.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret T (Daughter of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
If your relative needs a little extra care then this is not the care home for your loved one. Reasons:
Told that my mum had settled and asking questions, I pointed out that mum was aphasic and couldn’t ask questions for the last 14 years but was told “well she did!”.
After asking twice for Mum to
be weighed due to her becoming thinner I was told forcefully that “they only weigh them when they come in and go home”.
I reminded the staff that Mum must not stand without her special boots after she sustained a foot wound. Was told she was standing with no boots and even walking a few steps. I repeated this warning but they only took notice after I informed them she will break her ankle if they continued.
There is more I could mention, some are third party conversations so unfair for me to comment on those.
Some staff were very helpful and kind it is a shame that others are bringing this care home to an inadequate level.
Mum was admitted to the hospital and will not be returning.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Kesteven Grange Care Home

We are sorry that you found the care delivered to your mother was not at the expected high standard and we have investigated the points you have raised to us. Your mother was indeed aphasic, however she was known to speak very short sentences and communicated well with staff that she recognised, other than that she answered staff with one-word answers. We go out of our way to ensure that where they are able, our residents can utilise different mediums and techniques to aid communication. Your mother’s plan of care was based around staff she was familiar with, and for those staff to show patience so that your mother could make her choices known to us as much as possible. Weight loss was recognised as a concern in a very short space of time, as unfortunately, your mother made it clear to ourselves and her social worker that she was refusing to eat so that she could return to her own home. She also declined to take prescribed medication. The staff in the home sought specialist intervention for this. Your mother was prescribed supplements (Fortisip) and we monitored her fluid and diet intake. Your mother developed a blister on her right foot which the podiatrist and community nurse advised us was due to her callipers on her specialised boots. I suggest you contact these services if you require further clarification of this. She was able to stand and transfer but was using the stand aid instead so no movement from her foot was made. She was then later assessed as needing a hoist for transfers to maintain her safety, which was facilitated by the staff in the home. She was admitted to the hospital due to an acute episode in health and returned to her home following recovery from this, as she had requested to do so. Thank you for bringing these matters to our attention, as concerns of this nature help us to improve our service. If you wish to discuss the matter further please contact the home manager directly who will be happy to assist you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Majorie L (Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very well looked after. Good food. The home is very nice.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian D (Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent! Excellent food. Very helpful. Good choices.
Recommend to all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R E (Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day 1 and arrival wondering what to expect, I was very nervous but was quickly put at ease by one of the staff who led me through to a large room 'The Lounge' and was very surprised to hear music being played by 'Queen' at a very low level and very warming to hear it was my favourite band.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ena B (Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to get my hair done nice.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geoffrey B (Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rooms very good.
Food and drink very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stanley M (Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good company.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P W (Daughter of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy at Kesteven Grange. She is nicely cared for, all the staff knows her and me, they look after her very well. They do a difficult job well. I am kept informed about what is going on. I do not live locally so during the recent pandemic I have been unable to see her in person, however,
I have had the opportunity to have video calls with her which is reassuring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Penny W (Daughter of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum has received over the last 12 months has been outstanding. The carers have worked tirelessly to make sure my mum (and all the other residents) have been cared for and protected during an awful period. Because we haven’t been able to visit we have been able to video call, had zoom sessions
with other relatives and updates regularly. I know that all the brilliant entertainment, hairdresser and other support have not been able to visit but all the staff have risen to the challenge. I know that without them all I would not have coped not seeing my mum. My brothers and I thank you from the bottom of our hearts.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ben C (Stepson of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been a resident of Kesteven Grange for around 6 months. In that time the staff have provided a safe, clean, welcoming, friendly and caring environment for him. All of that with the extra challenges of Covid. The home is very well managed and the staff or always helpful. I would seriously
consider Kesteven Grange if your loved one is in need of care, couldn't recommend it highly enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynne K (Niece of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie is truly loved and cherished by all the care staff and they have supported her and me from the day she was admitted. Today it was her 105th Birthday and they pulled out all the stops to make her day memorable by singing outside of the visiting pod and Birthday signage and balloons to decorate
the pod, even a glass of wine and cake provided.
The care team keep me fully informed in relation to any health issues and I know are always happy to help and assist with any concerns I may have regarding my Aunt's health and well-being.
My Auntie always tells me the care team are lovely and the food is very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret B (Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it is a lovely place. Sometimes I am very happy, sometimes I am not because I miss my children.
The staff at times are very helpful. I don't worry about anything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stanley M (Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I settled in from the start of being here. The staff are helpful in every way. The food is good in every way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie R (Daughter of Resident) published on 4 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents were in Kesteven Grange and I can't thank them enough for the exceptional care, support and kindness they both received from all staff.
Sadly, my mum passed away and the loving care and kindness they showed towards my dad afterwards was above and beyond their duties and we are eternally
grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert E (Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience, all staff are very helpful, obliging and willing to spend time listening to any problems and talk them through with the resident either individually or as a full group, at any time of the day or night.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A N (Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really enjoy living here. The food is always lovely, but the gyros is better.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan C (Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am glad that I have come here, like when I first came to see Kesteven also. I like my bedroom very much. I really got a nice surprise.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mollie S (Resident) assisted by family/friend published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comforting, friendly, clean and efficient with good food.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Kesteven Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.703 for Kesteven Grange Care Home is calculated as follows: ( (181 Excellents x 5) + (45 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 239 Ratings = 4.703
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kesteven Grange Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (13)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kesteven Grange Care Home to verify any information. View our terms and conditions. Kesteven Grange Care Home has an Enhanced Service - more info.