Kesteven Grange Care Home

Kesteven Way, Kingswood, Hull HU7 3EJ
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9.7 134 Reviews
  • Kesteven Grange Care Home, Hull
Located in a peaceful residential area, just outside Hull, Kesteven Grange is a purpose-built home, offering residential and residential dementia care.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £958

These prices are only a guideline, please contact Kesteven Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarah Stephenson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (4)

Kesteven Grange Care Home Reviews (134)

Total of 134, showing 81-100
9.7

Kesteven Grange Care Home has a Review Score of 9.7 (9.719) out of 10, based on 22 reviews in the last 2 years. Over all time Kesteven Grange Care Home has 134 reviews.

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Review from Michael E (Grandson of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, everyone is helpful and friendly.
There always seems to be some entertainment going on. All the residents seem settled and happy.

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Review from C M (Friend of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and professional. We couldn't wish for better care. The food is amazing as is the atmosphere in the home.

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Review from David F (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, cheerful and capable.

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Review from B D (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely marvellous.
Can't fault in any way.

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Review from S B (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum required full-time care much to our distress. Having searched the area to find the right place I knew I had found the right one when I was welcomed by a friendly, knowledgeable team.


They took their time to listen to my woes (I'm sure they have heard one hundred times before). The manager and

her team make this place, the new shop and 'life areas' really make a difference too!

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Review from Lynn J (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the genuine care and attention shown to my father during his stay.
The staff do an amazing job, they showed respect and kindness at all times.
My father loved the staff and had a great sense of humour which staff encouraged and had fun with him. I am forever grateful
he spent his last few months with you at Kesteven Grange. Your support at the end was amazing.

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Review from Michelle R (Daughter of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident here for 5 months. We could not have wished for a better place for him. He enjoyed the company of all the staff and the banter he had with them. The food was very good so much so he put weight on. Unfortunately, my father passed away in there in May but the staff were fantastic
they treated dad with respect and compassion and allowed him to die in his own bed and environment. The staff not only looked after dad at this very sad time but gave us great support when we needed it most.
We cannot thank you enough each and every one of you. I would recommend this home to anyone needing a safe caring home for their relatives.

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Review from Margaret M (Friend of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, tidy and very friendly home.

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Review from Anne T (Friend of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and home.


Always made to feel welcome when visiting our friend. Nothing is too much trouble. She has improved so much since coming into Kesteven.

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Review from Phil N (Son of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Almost faultless care throughout my mothers stay, right up to her sadly passing in April 2018.
I wouldn't hesitate to recommend Kesteven Grange Care Home to other service users or families of potential residents.

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Review from Graham H (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been a resident at Kesteven for 4 years, prior to her passing. She came to see it as home, as the staff provided her with so much care and support. I cannot fault anything, as Mum wasn't an easy person to deal with, but the staff treated her with dignity at all times. I'm so glad I chose Kesteven
to look after her, I couldn't have chosen any better. Thank you!

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Review from C E (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good and polite and they do a very good job. They always take care of the residents' needs and make sure they take the medication on time and the food is very good too.


Well done.

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Review from Patrick C (Son-in-law of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Next best thing to a five-star hotel (and better than some I've stayed in!).

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Review from Lesley D (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So helpful, we had to find somewhere for our mum who has Alzheimer's. Mum loves it here, everyone goes above and beyond to care for mum absolutely brilliant.
Don't think we could have found anywhere better.

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Review from Rebecca S (Granddaughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is so welcoming and happy. This home has made my grandad so happy and well cared for, so much so, when I take him out he always asks if they will let him back in.

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Review from Susan W (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Day staff are excellent. Mum never wanted to go in a home but settled straight away. The home is flexible and staff/management are understanding and staff listen to family. The home is always clean and is currently being decorated. I am impressed by the new homely decor. Management are very approachable
and have listened to and acted on all of the families requests. Staff have been fab liaising with medical professionals on mum's behalf.

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Review from Colin B (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant environment.


Staff are helpful and pleasant.


Cleanliness is good.

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Review from Sandra B (Daughter-in-law of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly. The home is very clean. Staff are helpful.

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Review from David C (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the atmosphere created by the staff. There is definitely a family feeling generated throughout the home. The facilities are excellent.

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Review from Kay B (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has settled in well. The staff are friendly and have been very helpful. It's good to see my mum laugh again. I just wish the washing was returned to her correctly.

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Kesteven Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Kesteven Grange Care Home is calculated as follows: ( (202 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 263 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kesteven Grange Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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