Firth House

18 Firth Mews, Millgate, Selby YO8 3FZ
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10 113 Reviews
  • Firth House, Selby
Anchor’s Firth House is located at the heart of Selby, in a quiet area within a mile of Selby Abbey. The home is Veteran Friendly Framework (VFF) accredited to be able to provide personalised care for veterans.

The home provides residential and dementia care for residents in single en suite rooms and continues to welcome new residents.

Anchor provide care for older people living with dementia care and provide training to ensure their approach is best for people living with dementia.

Staff work hard to build relationships and ensure all aspects of the service provided is focused on personalised, compassionate care. Firth House offers residential, dementia and respite care.

The organisation has 60 years of experience in providing care homes and housing for older people on a not-for-profit basis.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1185
  • Self-Funded Residential Dementia Care: from £1185
  • RESPITE Self-Funded Residential Care: from £1185
  • RESPITE Self-Funded Residential Dementia Care: from £1185

Colleagues at Firth House will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Firth House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Pearl Millin (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Firth House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Firth House

Parking

  • Onsite parking is available, including disabled spaces.

Firth House Reviews (113)

10

Firth House has a Review Score of 10 (9.976) out of 10, based on 32 reviews in the last 2 years.
Over all time Firth House has 113 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Firth House
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Total of 113, showing 81-100
Review from H H (Daughter of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some staff are excellent, some good, others satisfactory but difficult to enter on a set form.
Reply from Pearl Millin, Manager at Firth House

Thank you for taking the time to review Firth House and we are pleased that you are extremely likely to recommend our home. We have discussed your concerns with you directly and remain happy to listen to future feedback.

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Review from Ken B (Son of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away at Firth House on Monday 9th December.
I wish to tell you about the way in which the staff at this care home looked after my mother and related to family members.
My mother had been at the home for three and a half years, and have looked after her needs really well. They responded
positively to any query or concern that we may have had, and showed genuine affection for my mother. My wife and I are confident that she has been in the best place to meet her needs.
During her final days, all members of the family were able to see her before she passed on. They came from New Zealand, Australia, London, Swansea, Newark and Pocklington to see her. Without exception, they commented on what a caring and welcoming place the home was.
Of course, the success of any organisation such as Firth House is dependent on the people who work there and how they are led. The home's manager runs an efficient, well-organised team, and deserves a lot of credit for her work.
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Review from Kevin M (Son of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very clean and tidy home. The staff are very helpful and friendly. There are plenty of activities to do. My dad is enjoying himself.
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Review from Pamela W (Daughter of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute my dad was accepted to Firth House we were always treated with respect and friendliness. The care my dad received until his death was loving, respectful and kind from management and staff. Nothing was too much trouble and Dad settled very well from the beginning and we never felt he
was unhappy.
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Review from Christine N (Resident) assisted by family/friend published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident now for 17 months. The care I have received is very high. The staff are wonderful, helpful and can't do enough for me and the other residents.
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Review from Miles T (Nephew of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always pleasant. Premises always clean and well looked after. My Uncle is happy with the service he receives in Firth House.
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Review from Leeann B (Granddaughter of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home and very warm welcome. Fantastic staff and manager.
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Review from Denise S (Friend of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing. Nothing is too much trouble.
The residents are well looked after and treated with dignity.
The entertainment is excellent. Always something happening.
The manager is lovely. She is caring and always available and willing to chat with the residents anytime.
Would recommend
this home to everyone. Excellent.
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Review from Abigail P (Granddaughter of Resident) published on 25 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing place which has restored my faith in care homes. I have been in many care homes both professionally and personally and Firth House stands head and shoulders above the rest. The management and team are amazing. They genuinely care and deliver a compassionate service to the resident and the
family. The home is clean, well maintained, well designed, and very noticeably does not have a hint of that 'care home smell ' that so many places have.
I will always be grateful that the Firth House team looked after my grandma in her last months. We couldn't have found anywhere better.
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Review from Linda L (Daughter-in-law of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and all the staff could not be more friendly and very helpful to the residents and their family.
The standard of care and hygiene are excellent.
The food is outstanding and well presented. All the activities and entertainment are arranged every day in the lounge. Firth House is well run
and very homely.
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Review from M E (Son of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always helpful and the care given to mum is first class.
She always seems contented and happy, whenever we go they are always in attendance and we are confident she is being well looked after.
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Review from Fiona P (Wife of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Firth House Selby for 6 months and I cannot emphasise too strongly how caring, kind and efficient all the staff here have been. The facilities are superb, every interest is catered for, everyone is so patient and helpful and as he declined over the last few days, they were so
kind and supportive and I value their friendship immensely.
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Review from J W (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father lived at Firth House for 3 and a half years, he was never going to end his days in a home but illness overruled him and he never regretted his decision. The care and support he has received was specific for him allowing him independence and dignity he needed to have a happy and safe life.
He was transferred back to Firth House from the hospital when there was nothing else the doctors could do. The staff went over and above to make his final days as peaceful and as pleasant as possible.
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Review from Gordon B (Son of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a regular visitor to my mother I have been very impressed with the way staff treat all residents. I have never witnessed any resident treated with anything but courtesy, care and kindness and above all dignity. I would recommend Firth House to anyone.
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Review from Denise B (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very settled and happy living here. The manager and staff are caring and patient. The team leaders and manager are always approachable, willing to listen and address any concerns.
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Review from Maureen P (Daughter-in-law of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Firth House are very caring and friendly to both residents and their families. It is not just carers who interact with residents but the kitchen, laundry, cleaning and admin staff, which creates the atmosphere of a large extended family in their 'home'. Despite being a bit upset and
'feisty' on a few occasions, my mother-in-law has been handled gently and calmly resolving the problem. Thank you.
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Review from Elaine E (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been in Firth House I have noticed a difference in her for the better from her last home. She is happier more settled. The staff have been very good to her any concerns we have been very good to her any concerns we have we feel have been dealt with by the manager and her staff.
I am
very happy for mum to be here she is cared for well.
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Review from C T (Niece of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always so friendly and chatty and generally interested in the family.
My uncle is much happier being surrounded by people who care rather than being on his own at his house.


Food is excellent and he loves the activities. Everyone is so kind and my uncle looks very well.

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Review from Morton B (Son of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Mother is very well cared for and looked after.
No complaints at all.
Excellent.
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Review from Olive B (Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy with the care here and I have no concerns.
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Current Review Score: 10.0 (9.976)

Overview of Review Score

The Review Score of 10 (9.976) out of 10 for Firth House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for Firth House is calculated as follows: ( (371 Excellents x 5) + (9 Goods x 4) ) ÷ 380 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Firth House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (0)

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