Firth House

18 Firth Mews, Millgate, Selby YO8 3FZ
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Top 20 carehome certificate
10 118 Reviews
  • Firth House, Selby
Anchor’s Firth House is located at the heart of Selby, in a quiet area within a mile of Selby Abbey. The home is Veteran Friendly Framework (VFF) accredited to be able to provide personalised care for veterans.

The home provides residential and dementia care for residents in single en suite rooms and continues to welcome new residents. As well as permanent care, Firth House can support respite care and trial stays.

Anchor provide care for older people living with dementia care and provide training to ensure their approach is best for people living with dementia.

Staff work hard to build relationships and ensure all aspects of the service provided is focused on personalised, compassionate care. Firth House offers residential, dementia and respite care.

The organisation has more than 60 years of experience in providing care homes and housing for older people on a not-for-profit basis.
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Care Provided by Firth House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1235
  • Self-Funded Residential Dementia Care: from £1235
  • RESPITE Self-Funded Residential Care: from £1335
  • RESPITE Self-Funded Residential Dementia Care: from £1335

Fees can vary depending on care needs and other factors. Colleagues at Firth House will be happy to discuss our weekly fees with you and what our fees include.

The price(s) shown are provided by the care home. Contact Firth House for full pricing details and T&Cs.

Contact Firth House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Firth House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Pearl Millin (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Firth House

Parking

  • Onsite parking is available, including disabled spaces.

Firth House Reviews (118)

10

Firth House has a Review Score of 10 (9.988) out of 10, based on 34 reviews in the last 2 years.
Over all time Firth House has 118 reviews.

Overall Experience
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Date Published
  • 118
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Reviewer Connection to Firth House
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Total of 118, showing 61-80
Review from Katherine C (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Frith House is very well run. They take good care of Mum and keep me well informed of and included in all aspects of her care. They have provided the best possible care during the pandemic.
Thank you to the manager and all the staff.
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Review from E O (Wife of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been a resident of Firth House since July 2020, through the difficult struggles of the Covid epidemic. The Home is very well run. Management is friendly, experienced and efficient. Residents are treated with love, care and dignity and it is a safe happy place to live. Would definitely
recommend.
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Review from M V (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole I am satisfied with the care and services provided. It's difficult to judge from the few times I have been to Firth house. Recent times must have been very difficult due to the health situation, but I'm sure everyone must have been doing their best to cope and adapt. Although my mother
can be stubborn and refuse help, care, taking part in activities etc. a little more encouragement could be used by the staff.
Access to the garden with a member of staff to get some fresh air and also have a cigarette from time to time would be very welcomed. It's one of the few pleasures in life that she appreciates and would like that to be taken into consideration. Thank you.
Reply from Margaret Millin, Manager at Firth HouseThank you for taking the time to review Firth House and we are pleased that you rate our overall experience as very good. We have a daily, weekly and monthly activity programme, which has been arranged with our resident's input. We also have one to one activities, but respect our resident's wishes if they don't wish to participate. We are happy to discuss all aspects of our care at a mutually convenient time.
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Review from Veronica H (Sister of Resident) published on 26 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel that Firth House is a well run, caring, friendly and welcoming home. The 'Covid period' was extremely stressful and I felt my sister was always safe. The staff I have spoken to are always helpful and pleasant and nothing too much trouble and my sister's needs are always well catered for.
The
Manager and Deputy Manager know all the residents and their interaction with my sister is brilliant.
I am delighted my sister is a resident in Firth House and have no cause to be anxious about her care and wellbeing, all her needs are continually met. The weekly activities programme is always a very interesting and an exciting mix.
I would completely recommend Firth House to anyone who needed that 'special, caring place' for a loved family member.
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Review from Y P (Daughter of Resident) published on 23 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knowing that Mum is safe and well cared for gives peace of mind to my sister and myself. I don't know how we would have coped during the pandemic without Mum being a resident of Firth house. Thank you to all the staff.
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Review from Penny E (Daughter of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Frith House is very well run, considering the tough times they have gone through with Covid. The staff are very helpful and very good with the residents.
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Review from L S (Daughter of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's relief to know that mum is settled and well looked after.
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Review from Alison W (Friend of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friend of the resident, recommended Firth House to the family. I feel my friend's care is excellent nothing is any trouble. Family and I both feel the best place for my friend to stay and meet care needs.
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Review from Michelle S (Daughter of Resident) published on 8 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my mum’s stay at Firth House, the care given to my mum was the very best. But especially the last week of her life, I had the phone call to say my mum had been placed on end of life, I live two hours away and made the journey to be with my mum. The manager gave me permission to stay as long as
I needed to and the care given to my mum was tender and also the care given to me during my stay I wanted for nothing. I slept in the same room in a chair with my mum for 4 days until she passed. I was provided with food endless supply of coffee and the use of a shower room to freshen up. I couldn’t have asked for a more caring home with staff that was so patient with my mum and the caring nature towards me. I am glad that the last few years and especially the last few days of mum’s life was in this loving caring environment. Total admiration and respect for all the staff and managers at Firth House.
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Review from Mellisa W (Granddaughter of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Gran stays in this home! It is amazing, it is like a true family! The care they provide is second to none and I wouldn’t want my Gran anywhere else. She is so happy and settled, the staff treat her so kindly as if she is part of their family. It’s amazing to see the interactions, the family days
and the events which they put on for the residents regularly. Obviously with the current climate times are tough on everyone but you wouldn’t know it with the way the team at Firth House still go above and beyond! I would recommend this home to anyone and everyone!
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Review from David W (Son of Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a bad experience in a previous home in which they couldn't meet her needs etc.. and she sadly lost my dad through the beginning of the lockdown. Locally we found Firth House that my mum was assessed and they could meet my mum's needs we are so grateful for the kindness and assistance and
loving at Firth House that they have given. My mother is eating better she has now put on weight and other needs have been put into place we are now getting to visit and take my mum out, so thank you, Firth House, the manager, deputy manager and the carers you are all giving my mum excellent care she is so happy to be here where she can call home.
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Review from Ann W (Daughter of Resident) published on 6 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firth house provided my mother with excellent care, and have been fantastic throughout this whole pandemic. The staff there are brilliant and kept us in contact through virtual media platforms. It’s not just a care facility they class it as their home. From the family perspective it gives us great comfort
that our mother is being well cared for and she is very happy, I would highly recommend Firth House for anyone looking for a care home for there family members safe in the knowledge they will be safe and well looked after.
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Review from Doreen I (Daughter of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who suffers from Dementia has been a resident of Firth House for 3 years. Although at times she can be quite difficult I cannot thank the staff at Firth House enough for she has continually been treated with the greatest respect and care and knowing her final years are in such an excellent
environment takes a great weight off my shoulders.
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Review from Pamela M (Sister of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely sister was in the care of Firth House for a number of months and the care she received was the best I have seen in a nursing home. Having worked in this environment myself in Scotland I knew what to look for in regards care etc and this place fulfilled all those requirements. A special mention
to the manager who made sure everyone got the care they needed and is a vital part of the home. Sadly my sister died in April this year at the home and the end of life care was excellent, I’m so grateful for that.
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Review from Glen B (Son of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firth House provided excellent care and support to my mum for over a year.
Mum was living with dementia and was finally taken by cancer.
The staff were brilliant with Mum, she had great fun and really enjoyed her stay.
In an organisation it’s the staff that make the difference and I cannot
praise them enough. The home is also very close to the centre of Selby which made taking Mum for those memorable days out really easy.
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Review from L N (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They are always helpful and keep me informed.
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Review from Barbara L (Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy my life living here and have made some lovely friends. I enjoy the activities and enjoy the meals.
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Review from Z B (Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living experience is exceptional. The staff are led by a very caring and experienced Manager.
The food is always beautifully presented and to an extremely high standard. Nothing is too much trouble for any member of staff.
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Review from D M (Son of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my mother is receiving.
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Review from Matthew W (Grandson of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good set up to see my Grandad. Enjoyed it after recent times.
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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Firth House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.988 for Firth House is calculated as follows: ( (395 Excellents x 5) + (5 Goods x 4) ) ÷ 400 Ratings = 4.988
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Firth House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (17)

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