Gills Top

Scar Street, Grassington, Skipton BD23 5AF
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9.9 89 Reviews
  • Gills Top, Skipton
Gills Top is located in the picturesque village of Grassington, providing quality care and facilities within a comfortable and relaxing environment.

The home is a short distance from the River Wharfe and enjoys an idyllic location within the Yorkshire Dales National Park. Gills Top is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide personally tailored support for veterans.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works closely with customers and their loved ones to create detailed care plans.

This ensures each individual’s health and care needs are continually met. Dementia care training is regularly provided for care staff to ensure their approach always reflects best practice.

Gills Top is operated by Anchor, which reinvests profits into its retirement and care homes, which allows them to ensure standards are high and exceed expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1296
  • Self-Funded Residential Dementia Care: from £1296
  • RESPITE Self-Funded Residential Care: from £1296
  • RESPITE Self-Funded Residential Dementia Care: from £1296

Colleagues at Gills Top will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Gills Top to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gemma Heaton (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Gills Top directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (27)

Visiting

  • Visitors are welcome at Gills Top

Parking

  • Onsite parking is available, including disabled spaces.

Gills Top Reviews (89)

9.9

Gills Top has a Review Score of 9.9 (9.905) out of 10, based on 25 reviews in the last 2 years.
Over all time Gills Top has 89 reviews.

Overall Experience
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Date Published
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Review from Judith P (Friend of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst only the briefest of time in Gills Top collecting my friend for our trip to the village, I found the staff to be friendly, courteous and caring. My friend took me to her room which was lovely - bright, airy and cheerful.
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Review from Amanda D (Daughter of Resident) published on 25 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knowing we needed to start the care home ‘journey’ by booking my mum in for two nights’ respite care and actually doing it were two very different things in my mind. However, with the help of the wonderful staff at Gills Top, in the end, it was all much easier than I had anticipated. From our very first
visit, it was clear Gills Top sets the highest of standards in the homeliest of ways. It exudes warmth and kindness; there is a calmness that is instantly reassuring. On picking up my mum at the end of her mini-break it was very apparent that she had been extremely happy and settled at Gills Top and had made the most of her stay, joining in the many and varied activities, enjoying the lovely garden and most certainly savouring the food! Having interacted with the fantastic Gills Top team in the run-up to Mum’s stay, we had already known she was in very safe, amazingly patient and extremely caring hands, but witnessing the hugs as we left Gills Top sealed it for me - she'll be back!
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Review from Martine S (Niece of Resident) published on 24 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been well cared for for some years at Gills Top. The staff are always friendly, well organised and create a home from home atmosphere. The activities, good food, Covid-19 compliance and general health care of the residents is always paramount. The staff are always happy to go the extra
mile and that is such a bonus for us. The residents always seem happy when we visit and that speaks volumes.
I would highly recommend Gill Top.
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Review from Robert S (Son of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst I have not been allowed access to the main part of the home during the pandemic, the ensuite accommodation enjoyed by my mother is more than adequate. What is most striking is the friendliness and devotion to my mother of the staff. I cannot speak too highly of them. The care and concern of the
staff are excellent. My only negative comment is the answerphone message which refers to a ring back, then this doesn't happen, which is understandable but perhaps the answerphone message should be amended.
Reply from Gemma Heaton, Home Manager at Gills Top

Thank you for taking the time to review Gills Top and we are pleased that you rate our care/support as excellent. We appreciate all the feedback within your review, and we will look to address issues with our answerphone messaging.

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Review from Owen W (Son of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last two years of his life in Gills Top and I have no hesitation in recommending them. I never felt that it was anything but absolutely the right place for him. Alzheimer's meant that he gradually lost the ability to live at home alone, and eventually ended up in hospital with a
broken hip after a fall. I visited a lot of care homes around the area, but the "vibe" of Gills Top immediately felt right to me, and the care he received from the brilliant staff proved me correct in that gut feeling. He was well looked after and fed, and while he wasn't a great one for activities, there was certainly lots of opportunity for interaction, and he was occasionally persuaded out for things like canal boat trips and fish & chips. The beautiful and comparatively remote rural location also means that staff tend to be quite long-term, so there isn't a constant turnover of new faces which would be confusing for someone with dementia. Great place, great, caring people.
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Review from Alison L (Daughter of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly. Good premises. Good feedback on the food. Clear examples of activities.
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Review from Lindsay N (Daughter of Resident) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Deciding to put my dad into a care home has been a difficult decision for me and my family but once we had contacted the manager she has made the process easier.
He has settled in really well and the staff have been very accommodating. We have noticed an improvement in his abilities, walking, self-care
and independence.
Thank you to all the staff involved who have made this process less stressful.
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Review from F H (Daughter of Resident) published on 12 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently moved to Gills Top and from my initial phone call through the settling in process this has been a very positive experience. The atmosphere is welcoming and all the staff are friendly and attentive. Dad receives a lot of support and care has been taken to assess his needs and to provide
additional equipment. Communication is good and queries are dealt with appropriately. Visits are handled well in these difficult times. Staff are busy but are always cheerful and accommodating. There is a lovely family atmosphere in the house and the stimulation of being around people and taking part in activities is great. Dad has settled quickly and is comfortable and he feels lucky to be so well cared for. It's a relief to know that he is safe and well looked after in a lovely environment.
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Review from Sue J (Daughter of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother came out of hospital in Shropshire and we had to find a care home near us as she was unable to look after herself. We are so pleased with Gills Top. Not only is it small but the staff are so caring and friendly. My mother has greatly improved and I know she is well looked after. We particularly
like that the home is non-profit making and that was one of the deciding factors in choosing it.
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Review from Tim S (Son of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Unexpectedly having to find residential care for my mum at Christmas during the coronavirus pandemic was not easy. However, the management staff at Gills Top were extremely understanding and could not have been more helpful in addressing our needs. We have not been able to visit inside the care home
but the care my mum is receiving and the warmth and affection which the staff have for my mum is lovely to see. My mum is much calmer than she was before and it is a great comfort to know that she is safe.
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Review from Elizabeth R (Daughter of Resident) published on 29 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Placing my mum into a care home has been a difficult decision, she didn’t want to go, but we could no longer carry on. Navigating the process, contacting homes, reading reports can be at times depressing and overwhelming.
Then I met someone with experience of Gills Top and we haven’t looked back. The
staff, especially the manager, took the time, patience and understanding to help us make this step, meeting my mum’s individual needs at her pace.
Gills Top is a home full of kindness and warmth, in a beautiful setting, with dedicated caring staff. I knew on our first visit this would be somewhere my mum could live, it just felt right. The residents are quite clearly very well looked after, the home is spotless, the atmosphere friendly and reassuring. From reluctantly going for respite, my mum is now completing the process of permanent residency. She simply doesn’t want to come home, feeling happier and safer at Gills Top.
Thank you Gills Top, we are so pleased to have found you
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Review from Elizabeth W (Daughter-in-law of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law arrived at Gills Top to a warm welcome and settled in very easily. She had the added bonus of her sister already living there which was a very good recommendation, it also made the adjustment from her own home easier. She has enjoyed all the activities within the home and also being
involved in the wider community. The staff have provided excellent care and ensured she received additional equipment when required. This is only the start of her new life at Gills Top but so far it’s been a positive experience.
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Review from Amber R (Granddaughter of Resident) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother has recently moved into Gills Top and the staff have been amazing and have had such a quick response to make sure she has the medical care she needs to help her long-term and provisions to make her later years more comfortable. The staff have made her feel so welcome and have helped her
move all her things in; even getting her huge rise and recliner chair into her room for her. She's very happy to know she is safe and will be looked after, and I feel comfortable knowing I can trust the staff and that my Grandma is in good hands. She is more able to see different places and see different people than she has been for the last two years. Excellent care and organisation so far.
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Review from Valerie D (Daughter of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to Gills Top in January during pandemic lockdown so unable to look round but the staff were very welcoming answering all our questions. Mum receives quality individual care by kind, dedicated team, nothing is too much trouble. The family are reassured that mum is happy and settled. The home
is set in a beautiful area with a lovely garden setting and the room is comfortable.
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Review from Sarah D (Friend of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My adopted aunt is very happy at Gills Top. The home is small and welcoming and the staff are very dedicated and kind. The garden is lovely and the rooms are very comfortable. There is a varied programme of events.
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Review from K G (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to Gills Top just before lockdown, so I wasn't able to see her. The staff kept me informed and were very kind when I rang. I felt confident she was well cared for. I have since been able to sit with Mum in the garden; it was lovely. The staff are amazing with Mum who is 93 and has dementia.
I cared for Mum for a long time, and it is such a relief to know she is in such a great home.
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Review from W R (Son of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care home since March, and in all this time, I can only praise the staff at the home for their continued support in what has been for everybody a very testing time. The home and staff have gone to extreme lengths to make the residents and family as welcome as possible.
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Review from Bridget M (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Gills Top for 18 months. It has been an emotional roller coaster for us as a family to make the decision that mum was no longer able to stay at home and that 24 hour care was needed in order for mum to stay safe and be cared for.
We could not have chosen better. Gills Top
are able to provide mum with the care, support and stability she needs, in a homely setting. The team at Gills Top are amazing. They provide quality individual care and support to their residents, which gives us the reassurance that mum is safe and well.
I cannot put into words the gratitude we have towards the team, particularly during the pandemic. They have put their own lives, and their families at risk, to ensure that our loved ones remain healthy. Thank you.
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Review from Katy E (Daughter-in-law of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Gills Top is outstanding in every way. The place itself is extremely polished and smart, the staff are thoughtful and extremely caring, treating residents as though they are their own family members and the activities they arrange are superb. My mother-in-law likens it to a hotel with top
food - and it is! There is a warm welcome the minute you walk through the door - nothing is too much trouble. And in these unprecedented of times, the home has gone above and beyond in every possible way. Communication and transparency is key and this has been excellent too during this tough time. Bravo Team! Exceptional.
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Review from Sally H (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We knew that when we found Gills Top for mum, we had found the best place for her and we didn't need to look anymore; we have been so right. Especially throughout the current situation; we have felt so reassured to know that Mum is receiving the best care from a great team of highly professional carers.
Their dedication to their work is so evident, and we cannot thank them enough for all they do.
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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Gills Top is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Gills Top is calculated as follows: ( (270 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 296 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Gills Top is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 15 Sep 2025

We currently have two vacancies for care. Please contact Gills Top directly for further details.

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Awards / Recognitions (11)

Meet the Team (0)

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