St John's House, York, North Yorkshire
St John's House, York, North Yorkshire
St John's House, York, North Yorkshire

Rated as Outstanding by CQC in June 2016, St John's House offers residential care to older people, based at Kirk Hammerton on the A59 between York and Harrogate.

St Johns was also the first care home in Britain to achieve the prestigious Customer First award in February 2012 in recognition of the relationships they have with their residents and their loved ones. With exceptionally high levels of customer feedback residents and loved ones can be assured that what matters to them is St John's House's priority.

Home to the 2013 Official Guinness World Record holders for the oldest choir in the world, St John's House strives to add life to years with an emphasis on fun.

With a resident rescue dog called Lady and free range chickens in the grounds, the home is unlike many other homes out there.

St John's House stands in nearly two acres of established gardens with extensive lawns and flower beds offering a range of quiet sitting areas. All of the rooms overlook the gardens or the surrounding countryside.

St John's House has single spacious bedrooms which offer personalised styling and private en-suites.

Visitors are always welcome.

Group: Clifton St Annes PCS Ltd

Person in charge: Andrea Wood (Registered Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 36

Rooms with ensuite WC: 36

Weekly Charges Guide: Personal Care Single £730 – £800 (These prices are only a guideline, please contact St John's House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Situated just off the A59 between York and Harrogate.
From the A1, continue along the A59 towards York for 3.4 miles (ignore the first turning signposted Kirk Hammerton). A pedestrian crossing sign and a crossroads sign can be seen, turn right at the crossroads onto Kirk Hammerton Lane (signposted Local access only). Continue for 0.2 miles and St Johns House is on the right.
From York, continue along the A59 through Kirk Hammerton, past the garage and furniture store (Benson's). Then continue on the A59 up a gradual hill with fields on both sides, once near the brow there is a small crossroads, turn left onto Kirk Hammerton Lane (signposted Local access only). Continue for 0.2 miles, St Johns House is on the right.

Visiting:

Visitors always welcome at St Johns House

Parking:

Private parking facilities are onsite.

Latest Care Quality Commission* Report on St John's House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 St John's House has a Review Score of 9.9 (9.896)

The Review Score of 9.9 (maximum of 10) for St John's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for St John's House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.896 for St John's House is calculated as follows: ( (344 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 383 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St John's House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 12 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    32
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St John's House?

  • Extremely LIKELY
    32
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St John's House

  • Daughter of Resident/Service User
    14
  • Friend of Resident/Service User
    6
  • Resident / Service User
    5
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    2
  • more

Treated like royalty, I could not have had a better service. Nothing was too much trouble.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at St. John's House for just under a year until her death on July 1st. She spent the last few weeks receiving 'end of life' care in her own room supported by the staff, district nurses and doctors.
I have nothing but admiration and respect for everyone involved in the care of my mother. She was treated with dignity and compassion in what was for me an extremely distressing time.
Thank you once again to all concerned.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home has a friendly feel to it, staff very helpful with my mother in her transition.
Extremely happy with the decision made following visits to other homes within the area.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I stayed at St. John's House for respite care in June 2017. The words I would use to describe my reception are "welcoming" and "friendly" to which I would add "caring" throughout my time there. I cannot speak too highly of the attitude of all the staff or of the trouble they took to look after myself and all the other residents. It was my 92nd birthday while I was there and I was given card and cake.
The house itself and the resident's rooms are spacious and spotlessly clean.
The standards of St. John's can be judged by one example - they use linen table napkins!

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home is outstanding in every way. Residents are lovingly cared for in attractive surroundings. Lovely gardens and particularly liked the free range chickens and dog.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father spent 10 days at St John's and everything was as good as we could have possibly hoped for. St John's is a lovely house in a quiet rural setting, overlooking a delightful garden. The room standard, decor and cleanliness were immaculate and on arrival, it's clear from the other residents that they are happy and well cared for. The food was interesting and varied and communal activities were arranged. Above all, the staff were fabulous and all of them took the time to chat and happily integrate with the residents, giving a wonderful warm home atmosphere.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I went around looking at quite a few homes before I was lucky enough to find St John's House. I knew as soon as I walked through the door that I had found the right one for my mum. The friendliness and warmth of the staff was lovely, made me feel really welcome and happy to answer all my questions. I also spoke with one of the current residents and her daughter, they were both really happy and couldn't recommend the home enough. My decision made and when I first took my mum, you can imagine how anxious she was, that disappeared very quickly when she was welcomed with open arms, a cup of tea and a biscuit. My fear of leaving her left me at the door. She is really thriving and would recommend the home to anyone who is having to make that tough decision for one of their loved ones.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum went in for 10 days respite and ended up staying three weeks as she was enjoying her time there, meeting new people and getting involved in the activities. As I live close by, I was able to call in most days and at random times. I always found the home to be running smoothly, staff involved with the clients, the place to be clean and tidy. Nothing was too much trouble. The staff engaged with the client's and there was always laughter around. Mum will return!

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very caring home, head and shoulders above other homes we visited.
The emphasis from the start was what is best for dad.
Staff were caring and sensitive.
Home was immaculate.
Other residents appeared to be very happy.
Management were helpful, professional and above all else, genuinely caring.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always clean. Staff are caring and helpful.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every time I come and visit my friend, I get a warm welcome. All the staff are nice and friendly.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We come to visit grandma. There is always a fantastic, friendly atmosphere with lots to do. Brilliant staff always happy to help. There are numerous family activity days which are great for residents and their families.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This was mums first experience of respite care, she was made by all the staff to feel welcome. When I came to pick her up she was smiling and laughing and introduced me to her new friends that she had made. She is looking forward to her next respite visit.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is second to none, it is brilliant. The lady we visit just loves it, she has been there for about 1 year. The food is good, very clean and she says she has everything she wants and more. The staff are great, very friendly, can't do enough for both patients and visitors.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have, unfortunately, wide experience of visiting friends in homes of every standard. However, I have never seen one as truly magnificent as St John's House which is set in the most beautiful, extensive and immaculately maintained grounds giving relaxation and pleasure to the residents. Inside, the house and communal rooms are imaginatively arranged and beautifully arranged, with little lounges and dining rooms. As soon as I go in I have the feeling that it really is my friends own home. The bedrooms too are homely and of good size with lovely views. The variety and quantity of delicious home cooked food is amazing with individual preferences gladly attended to. The coloured weekly sheet of varied meetings and activities is I dare say unique in excellence. Every member of staff is charming, efficient and really appreciated by the residents.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited St Johns House with my brother to see a close friend, the staff made us welcome and gave us tea, very polite. The room was immaculately clean and our friend loves it in there. She said it is home from home.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My lovely Grandma was a resident at St John's House for a couple of years having moved there from another care home in Cheshire when my parents moved to the local area. As a family we were all really pleased with St John's and in particular the Manager who was excellent. When my grandma was in her final days in hospital following a serious fall and fracture a couple of the carers from St John's actually came all the way to Harrogate hospital in their own time to visit my Grandma and pay their respects. I thought that was excellent and way beyond the call of duty.

Compared to the other much more expensive care home she was in the quality of care and staff was much much better and I think my Grandma was much happier there than the other care home. It was a very good choice for Grandma and I would personally like to thank the manager and her team for what they did for her.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

On all our visits we have found always found the home to be a friendly welcoming place and spotlessly clean.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident at St John's House for two years. It is her home and she is very happy and settled there. She recently suffered a fall and everyone especially the managers have gone the extra mile to help and support both her and the family. At this time in her life, I feel this is the perfect place for her. Thank you and well done St John's House.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lou Squires, Managing Director at St John's House responded to this review on 31 Oct 2016:

Thank you so much for your kind words. I have passed on your thanks to the team at St John's House.

Visiting my friend, the home and the staff are outstanding and very friendly. I would highly recommend it.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

This home continues to provide excellent care on a daily basis. Staff are dedicated and caring and the atmosphere is friendly and cheery whenever you visit. Although my mother chooses not to join in, there is a varied programme of outings and events always available to those who enjoy activities. Residents enjoy visitors being welcomed with refreshments as they would offer if in their own home, so I hope this will continue. The manager is very approachable.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has received excellent care in spite of her physical problems. Staff are courteous, mostly helpful if under time pressure of peak periods.
Food is good and flexible when the meal does not suit my mother. My mother is as happy as she could be, she is mentally extremely sharp but physically has difficulty.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home couldn't be any better. My grandpa really enjoys it! He says how great the food is everyday. The carers are absolutely lovely, always smiling and happy to chat.
He recently moved into a new room that had been made. The facilities are perfect and the standard is 5*. Better than my home!

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A sudden unexpected heart collapse found me in hospital for 2 days but released on the understanding I would need professional help. This was very quickly arranged but the protection at night was a real problem. A spell of respite was suggested I knew we had to take.
St John's house is a really happy home with the most caring of staff, kept very busy in every way. But I was advantaged to the excellent food and careful support. I was able to leave St John's House feeling much better and met some good people.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My father has been a resident of St John's House, Kirk Hammerton for 8 months after a 2 week trial visit. He has settled really well and is thriving. The food is excellent and there are plenty of activities on offer if the residents choose to become involved. Visitors are always made welcome and any queries are answered promptly. We, as a family know that my father is being cared for in an immaculate, friendly and positive place.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Really excellent home. My father has been here full time since the start of April having been in bi-monthly for respite in 2015. The staff are excellent - caring and thoughtful. You always know they and they are keen to involve you in the home. Everything about the home is as you would wish - rooms, food etc, what is outstanding is the care.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has stayed three times now for respite care. The staff remember her and greet her warmly each time. Mum loves the food and activities on offer and feels like she has stayed in a first class hotel!

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has frequent respite visits to St Johns care home in Kirk Hammerton. She loves going which makes it much easier for me to enjoy our respite. The care home is fantastic and the care they give mum is outstanding. Each day they do activities with the people living there.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came into St John's on the 1/9/2015 after a seven week stay in another care home. The difference in care, cleanliness and in fact, everything was amazing. Nothing is too much trouble for all the staff, including the chef. We don't have any time to be bored with different activities every day. All the staff always have a kind word when passing the residents. I only wish St John's had been my first care home, and that I never have to go anywhere like the other home again. Well done St John's.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A great place to live, staff are wonderful they are genuinely friendly and caring.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is perfect, staff are first class and I am well catered for all I need during my stay.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A home with a lovely atmosphere in beautiful surroundings. The staff are very kind and caring with both residents and family visitors. The food is excellent and enjoyed by residents and visitors! I can't believe we were lucky enough to find St John's House for my mother.

How likely would you be to recommend St John's House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for St John's House

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

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Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

June 2016

CQC rating of Outstanding

Recipient: St John's House

Date: Wednesday 01 Jun 2016

more details

November 2013

Winner-Best Activity Coordinator

Recipient: St John's House

Date: Friday 08 Nov 2013

more details

February 2012

Customer First

Recipient: St John's House

Date: Tuesday 14 Feb 2012

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March 2010

Investors in People Silver Award

Recipient: St John's House

Date: Saturday 06 Mar 2010

more details

December 2008

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St John's House