St John's House

I can’t thank St John's House and in particular, the manager for her help and care in the last few weeks as my Grandma enters the final days of life. They’ve been wonderful to my family and me and there aren’t words that can show that. My grandma has been in St John's House for the last couple of years full time and has always been treated with dignity and respect, she has been comfortable, well-fed and clean. Whenever I’ve been to see her she’s had a smile on her face. You’re always greeted with a smile and there is continually a smell of home-cooked food wafting around whilst residents play games and enjoy the company. Thank you all! You’ve made my grandma’s final years happy.

Mum was very well looked after in her week's respite. The staff made Mum feel at home, and she said they were all kind and caring. She also said the food was very good! She said she would be very happy to go for a visit again.

Despite Covid restriction over the last 22-months, we have been able to visit my mother, whenever the restrictions have allowed. St John's have made facilitates available (Skype, visitors pods, PPE for room visits). Activities have continued throughout, although some have had to be restricted (Summer Fayre, Christmas Party). We appreciate the way St John's have managed the situation throughout Covid.

5-stars genuinely is not enough for this outstanding care home. My dad has been lucky enough to have some respite care here, and he truly comes alive when he visits. He has made lots of friends, and the staff cannot do enough for him; the residents really are at the heart of everything the staff do. St John's is a joyous place, and I feel so very fortunate to have found somewhere so exceptional for my dad.

I was warmly welcomed by both staff and several residents alike. There was a good choice of food on the menu, and the meals were presented extremely appetisingly. I thought there should be a member of staff in attendance throughout mealtime. I didn't think staff should be using their mobile phones whilst on duty. I didn't think the shower area was suitable.

My husband's first respite at 63 years, he seems young to be in a care home, St John's House reassured me from the beginning, they were considerate to my needs as well as his. Despite Covid restriction and ensuring everyone's safety was paramount. The staff here so kind and considerate and ensured I had a relaxing break away. He enjoyed his stay - enough said! Thank you.

My mum needed full-time care and with our busy and working lives, we needed help. Mum would not accept a 'live-in' carer. I brought her to St John's House as a trial/holiday. She did take a while to settle and it was the hardest thing I've done in my life but the amazing, caring and wonderful team made everything slot into place. I don’t think I’ll have her long now as I see her deteriorating but at 93 she has the best care and attention I could ever want from them and I can WhatsApp video and visit her regularly which she enjoys. When my dad passed two years ago at 93 I promised him she would be ok and with the help of the fantastic team at St John's House I feel I have fulfilled my promise to him. They were together from the ages of 14 and 16, so a lifetime. Thanks again everyone.

Our family have been very fortunate to have placed our trust in St John's House, and thanks to all the staff for their unfailing kindness and support.

After a week's respite last year, my mother moved into St John's House as a resident a few weeks ago. It's obviously a difficult time for both staff and residents, but I feel that everything possible is being done to enable the residents to enjoy fulfilling days, despite Covid restrictions. The care home is well run and well managed, and communication with relatives is excellent. I have found the staff to be friendly, kind and helpful, which adds to the happy atmosphere I feel when visiting. Above all, I feel that the happiness and welfare of residents is the main priority of St John's House, which means everything to me.

Mt stay at St John's House has been a happy experience in every respect. Good food and a calm, pleasant room adequately furnished. Every member of staff with whom I have had the pleasure of meeting has been friendly, capable and willing to do all they can to help. I could not have wished for better attention and care. Well done!

My dad enjoyed his stay.

Dad has been a resident at St John's for the past three years, and over this period, the standard of care has been outstanding. There are a number of individual carers who are fantastic and have helped my dad through a very difficult period, but the whole team work together to ensure the atmosphere there is very friendly and caring. I would not hesitate to recommend St John's to anyone.

Care home is clean, nicely decorated, welcoming with lovely grounds. Multiple activities for residents. Staff have been amazing - excellent care, thoughtfulness, managed extremely well during Covid- visiting pod great. Easy to contact staff with any queries. Well managed.

My mum arrived at St John's in December 2018, and the care she has received since then has been excellent. In particular, the manner in which the staff and management have responded to the pandemic has been simply outstanding. Communication has been very clear, comprehensive and regularly updated via a very effective residents group chat throughout the whole crisis. The home always puts the needs of residents and their families first, and during 2020, they invested in a superb visitors 'pod' that met and went beyond Government guidelines in order to facilitate continued visits. This has been brilliant for the well-being and peace of mind of both residents and families, as it has enabled us all to see our loved ones through very challenging times. The staff at St John's are always friendly and welcoming, and they take a genuine interest in seeking feedback about the service they provide in order to ensure residents are happy and well looked after. I am delighted that Mum is in their care.

My mother-in-law has been a resident at St Jonh's since December 2019 and has received a consistently high level of care throughout this period. Due to Covid, St John's has had to overcome a number of serious issues, and the staff have at all times showed compassion to both resident and relatives and maintained their high standards.

Great service from a great team.

Throughout the Covid-19 scenario, the staff have gone above and beyond in their efforts to keep the residents safe. The visiting pod has been excellent in maintaining weekly visits, and the recent face to face and hand-holding sessions have enabled relationships with loved ones to be rekindled. My mother is well cared for, and although doesn't join in with the activities anymore, she is always grateful for the time spent helping her, and she especially looks forward to mealtimes where she can't rate the food highly enough.

Thank you everyone at St John's, for all your hard work and care, which is enabling me to have a break, and keeping Mum safe. I would happily recommend you to my friends and family.

The home has been Covid-free, which is a fantastic achievement and shows the staffs dedication and commitment to their job and the residents they look after!

I have total confidence in the way Mum is cared for and in recommending St John’s.