Priceholme is an extensively refurbished Scarborough care home, situated within scenic grounds that contribute towards a relaxing atmosphere.
Carers take pride in delivering quality residential care, combining personalised packages with a popular activities programme and respect for personal choice.
A stimulating environment helps residents to cope better with the challenges they face, with a visiting chaplain assisting with spiritual well-being.
Group: MHA (Methodist Homes)
Local Authority / Social Services: North Yorkshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 33 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 55+.
Single Rooms: 31
Shared Rooms: 1
Rooms with ensuite WC: 30
Facilities & Services: Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Priceholme: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Priceholme is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Priceholme in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.477 for Priceholme is calculated as follows: ( (70 Excellents x 5) + (23 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 107 Ratings = 4.477
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.758 Points relating to the number of positive Reviews for Priceholme is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.6 Target = 0.758
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Priceholme has a Review Score of 9.2 (9.235) from 9 Reviews
Review submitted from a Postal Card by Catharine B (Friend of Resident) on Monday 8 January 2018. Relates to December 2017.
My friend enjoys the privacy of his own room, securing in the knowledge that caring staff are never far away. The staff provide a high standard of nursing care (and a friendly word with visitors too!). The home is spotless and well maintained. The food is excellent but there is always new training and initiatives to improve things for the residents. I can't praise it enough.
How likely would you be to recommend Priceholme? Extremely Likely
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Jean Hall, Home Manager at Priceholme responded to this review on 11 Jan 2018:
Many thanks for your lovely comments and thank you for all your support over the years.
Review submitted from a Postal Card by R L (Friend of Resident) on Thursday 4 January 2018. Relates to December 2017.
Priceholme is an excellent care home. My friend has his needs met by staff who are consistently kind and caring. I feel welcome when I visit and have seen that respect is given to all residents and visitors.
There is a great activity programme operating and the food and drink provided are of high quality. The home is clean, warm and comfortable.
If I needed a care home myself I would choose this one.
How likely would you be to recommend Priceholme? Extremely Likely
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Review submitted from a Postal Card by G M (Sister of Resident) on Wednesday 13 December 2017. Relates to November 2017.
Pleasant caring staff at all times. Would prefer a ground floor room and a pleasant outdoor smoking area.
How likely would you be to recommend Priceholme? Extremely Likely
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Review submitted from a Postal Card by James D (Resident) on Tuesday 12 December 2017. Relates to December 2017.
For the money I pay - the food is terrible. Always short staffed. Tablets which are supposed to be taken with food come 30 mins to 1 hour later. Mostly kept very clean and tidy. Staff who are here are wonderful - except for the kitchen.
How likely would you be to recommend Priceholme? Unlikely
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Kerry Smith, Area manager at Priceholme responded to this review on 19 Dec 2017:
Thank you for your feedback. I am pleased that you find the staff wonderful. We would very much like the opportunity to meet with you to discuss your other concerns in more detail, please could you contact us if you would like this to be arranged?
Review submitted from a Postal Card by Pauline D (Daughter of Resident) on Thursday 7 December 2017. Relates to November 2017.
During the last few months standards at the home have been steadily improving. Communication is more effective between staff and myself/my father.
Everything is being done to make my dad as comfortable/happy as possible.
Cleaning is now of a high standard but en-suite attached to dad's room has no effective heating system.
Staff genuinely care about residents and work extremely hard.
How likely would you be to recommend Priceholme? Likely
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Review submitted from a Postal Card by J S (Daughter of Resident) on Thursday 7 December 2017. Relates to November 2017.
When visiting the staff are always very welcoming and caring, it feels like a home.
I had to take my mum for an eye clinic appointment 20 miles from the home which meant she fell out of the usual routine at the home for refreshments and medication. On our return, she was in some discomfort (the appointment was treatment for macular degeneration entailing an injection in to the eye) and staff very quickly brought her a cup of tea and paracetamol and ensured she received a little extra 'tlc' when I had to leave to return home, 45 miles distance away.
How likely would you be to recommend Priceholme? Extremely Likely
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Review submitted from a Postal Card by P H (Daughter of Resident) on Thursday 11 May 2017. Relates to April 2017.
My father has been a resident of Priceholme since January 2017. I am extremely pleased with the professionalism, efficiency and caring nature of this home plus their friendliness and kindness.
How likely would you be to recommend Priceholme? Extremely Likely
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Martin Yeates, Home Manager at Priceholme responded to this review on 15 May 2017:
Thank you for your kind comments, we take great pleasure in caring for our residents here at Priceholme.
We hope that you enjoy being part of our wider family.
With kind regards, Martin.
Review submitted from a Postal Card by Penelope M (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
Unfortunately, my mother has now passed away but I must take this opportunity to thank the staff at Priceholme for providing a first class service.
Prior to retirement, I worked in social services and am well aware of the situations in a lot of care homes. Priceholme was the exception in providing exemplary care on all occasions and I am very thankful for all they did.
How likely would you be to recommend Priceholme? Extremely Likely
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Martin Yeates, Home Manager at Priceholme responded to this review on 06 Jun 2017:
Thank you for your kind comments.
We are pleased that we were able to offer exceptional care for your mother. It was our privilege to care for her. She is remembered fondly in the home.
Review submitted from a Website Submission by John G (Son of Resident) on Thursday 23 February 2017. Relates to February 2017.
The home is well run by committed staff who were always friendly, helpful and sympathetic to mum's needs. They kept us informed and were always on hand when needed. The home is clean, and whenever we visited, there were always plenty of staff around who seemed to interact very well with residents. If anything, her room was a bit on the small side and lacking en-suite bath/shower facilities but did have adequate wash basin and toilet. We were very happy with the standard of care she received in the 2 years she was there, only moving her to be nearer to the rest of the family. Thank you Priceholme.
How likely would you be to recommend Priceholme? Extremely Likely
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Pauline Rigby, Home Manager at Priceholme responded to this review on 27 Feb 2017:
Thank you for your informative and kind review, our staff pride themselves on the high standards of care given to all our residents, and the cleanliness of the home, I will ensure to pass your comments on to the staff.
I would also like to take this opportunity to wish your mum all the best in her new home.
Kind regards Pauline.
February 2018