Priceholme

My Mum has been a resident at Priceholme for the past year. I have always felt welcome when visiting. The home is bright, clean and comfortable and the food is very good and varied. All the staff provide a high standard of service in all areas. Communication was good and I was kept informed about my Mum's care. I felt at ease knowing my Mum was being well cared for in a safe and happy environment.

My friend enjoys the privacy of his own room, securing in the knowledge that caring staff are never far away. The staff provide a high standard of nursing care (and a friendly word with visitors too!). The home is spotless and well maintained. The food is excellent but there is always new training and initiatives to improve things for the residents. I can't praise it enough.

If I needed a care home myself I would choose this one.

Pleasant caring staff at all times. Would prefer a ground floor room and a pleasant outdoor smoking area.

For the money I pay - the food is terrible. Always short staffed. Tablets which are supposed to be taken with food come 30 mins to 1 hour later. Mostly kept very clean and tidy. Staff who are here are wonderful - except for the kitchen.

During the last few months standards at the home have been steadily improving. Communication is more effective between staff and myself/my father.

Everything is being done to make my dad as comfortable/happy as possible.

Cleaning is now of a high standard but en-suite attached to dad's room has no effective heating system.

Staff genuinely care about residents and work extremely hard.

When visiting the staff are always very welcoming and caring, it feels like a home.

I had to take my mum for an eye clinic appointment 20 miles from the home which meant she fell out of the usual routine at the home for refreshments and medication. On our return, she was in some discomfort (the appointment was treatment for macular degeneration entailing an injection in to the eye) and staff very quickly brought her a cup of tea and paracetamol and ensured she received a little extra 'tlc' when I had to leave to return home, 45 miles distance away.

Prior to retirement, I worked in social services and am well aware of the situations in a lot of care homes. Priceholme was the exception in providing exemplary care on all occasions and I am very thankful for all they did.

My father has been a resident of Priceholme since January 2017. I am extremely pleased with the professionalism, efficiency and caring nature of this home plus their friendliness and kindness.

The home is well run by committed staff who were always friendly, helpful and sympathetic to mum's needs. They kept us informed and were always on hand when needed. The home is clean, and whenever we visited, there were always plenty of staff around who seemed to interact very well with residents. If anything, her room was a bit on the small side and lacking en-suite bath/shower facilities but did have adequate wash basin and toilet. We were very happy with the standard of care she received in the 2 years she was there, only moving her to be nearer to the rest of the family. Thank you Priceholme.