Birchlands Nursing Home, York, North Yorkshire
Birchlands Nursing Home, York, North Yorkshire
Birchlands Nursing Home, York, North Yorkshire

Birchlands Nursing Home, in north Yorkshire, cares for up to 48 people in need of long-term care, rehabilitation, respite or convalescent care.

The home's aim is to make care more personal by respecting the needs of the individual, offering each resident their own personal care plan so as they receive the support that best suits their own needs and situation.

Birchlands has convenient parking available for visitors who can share comfortable lounges with their loved ones, or even join in with the social activities programme that allows residents to stay healthy both mentally and physically.

Group: AstonBrook Care Homes

Person in charge: Jackie Calpin (Home Manager)

Local Authority / Social Services: York City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 54

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Birchlands Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Birchlands Nursing Home has a Review Score of 9.8 (9.780)

The Review Score of 9.8 (maximum of 10) for Birchlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Birchlands Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.78 for Birchlands Nursing Home is calculated as follows: ( (236 Excellents x 5) + (53 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 295 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Birchlands Nursing Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 20 Reviews ÷ 10.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birchlands Nursing Home?

  • Extremely LIKELY
    25
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birchlands Nursing Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

Kindness and support is paramount. I have absolutely no worries concerning the care etc of my husband. If all care homes were of this quality we would be extremely fortunate. I thank every one of them just for being there for both of us.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise the staff at Birchlands Nursing Home enough. The care, attention and compassion that is given to the residents and family is second to none. I would recommend this home to everyone.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff on the top floor are all kind and nothing is too much trouble for my mother-in-law.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was admitted to Birchlands late February 2017 being admitted to the top floor at Birchlands Nursing Home. All the staff on the top floor under the supervision of a lady have done more for our mother than we could have ever done. We are extremely grateful for their care and loving attention they give. Nothing has been too much trouble.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff on the second floor are fantastic they are so considerate and caring. I have never met such great people. I cannot praise them highly enough. Nothing at all is too much trouble for them.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I turned up unannounced. Had a good look around. Offered tea/coffee (nice). I liked the place first impressions count. Mother-in-law went in the next day from hospital to the second floor. Very good staff, well looked after with genuine people.
Took a long time for her to settle but in the last 10 days has been much happier and content. Good feeling on leaving her.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is a now a resident at Birchlands, after previously receiving weekday day care there. We could not possibly be happier with the kindness, care and respect that is shown to him. It's like being part of a family, and the second-floor carers are an absolute credit to their profession and to Birchlands. Dad is comfortable, clean, well-fed and above all, happy. The environment is light, airy and scrupulously clean, as is Dad's bedroom. The food is home-cooked, varied and nutritious. Activities are available and Dad has been to the downstairs lounge for a couple of concerts. He also enjoys visits from the therapy dog. It's the staff however that make Birchlands what it is, from the carers to the management, the office staff, cleaners and the cook. Everyone is kind and welcoming. As well as the care given to the residents, they support the families too. Thank you Birchlands. We are so lucky to have found you!

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jackie Calpin, Manager at Birchlands Nursing Home responded to this review on 11 May 2017:

Thank you so much for your kind words. We endeavour to treat all our residents with love care and respect, they really are a fantastic team on the 2nd floor, well done.

I visit my friend very regularly, at least twice a week.
When I visit the staff are always very courteous and welcoming.
The atmosphere is good, in fact, it is kind.
My friend is quite a private lady but the staff just seem to make her feel that they care and she usually responds.
I wish them well.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My late mother lived at Birchlands for just over a year. Although she had great reluctance to move into care she immediately settled. The staff treated her with immense care and dignity and in my late mum's words like a "lady". Her diet improved the food presented to her was nutritious and the choices were immense. The home itself was clean and tidy and the laundry taken well care off. My brothers and sisters had such peace of mind when mum was living at Birchlands.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle who is 88 went into Birchland just before Christmas on the second floor. The staff are so kind and supportive we are extremely happy with the care and they make us feel welcome any time of day. My uncle is very happy and he thinks the staff are wonderful as they are a family unit and approachable and make him laugh.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Birchlands Nursing Home has a very warm, welcoming environment. The staff are generally very attentive and caring. Mum has settled well, although initially struggled to accept being a permanent resident, the staff during this time were so supportive. Mum has bonded well with some staff in particular which not only helped mum but us as a family too. There is always someone on hand to chat with any concerns or general questions.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Overall care good. A varied menu cooked well. My husband was (is) very happy with all the staff and finds them caring. I too am always made welcome whenever I visit, which is most days overall, this is a very good care home with a happy family atmosphere.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My experience of Birchlands Care Home since mum started to live there has always been a positive one. My mother is so happy and has thrived since living there, this is all thanks to the dedicated care from all the staff. Every member of staff I have met has been kind and caring to the residents my mum has only praise for them and this is os reassuring for us as a family.
The home itself is lovely and quality of meals excellent.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home is a pleasant place to visit. It feels like mums home now. Lovely location, nice peaceful setting. Having experienced caring for mum in her own home we feel mum is now in a safe/secure place it has reduced our stress levels considerably. Mum seems happy and content. We can see mum understands that she is safe and there is help and support around her. A friend recently visited mum and was extremely impressed with the home and how content mum was. It has really given us our lives back!

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Birchlands is a warm and friendly home.The staff are kind and caring. Birchlands is clean and nicely decorated and is a home from home. It has a welcoming atmosphere. I know that my mother is being well looked after and is safe and comfortable there, she has improved in her general wellbeing and physical strength because of the stimulation of being with other people. She can walk around using her walking frame and I know she is safe and the staff keep an eye on her. This has given her more confidence and made her more independent which is lovely for me to see.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Amazing!

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We had to move my mum into another care home due to the closure of the home she was in. My sister and I went to view Birchlands Nursing Home and we were both impressed with the welcome my mum and ourselves were given.
They showed my mum the room she would be in and a week later we moved her in.
All our family are extremely happy with the care our mother is given and it is a big emotional upheaval when you have to move homes but mum has settled and looks really well.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Due to unforeseen circumstances, my father needed full-time residential care and was accepted into Birchlands Care Home on the second floor. From the moment we arrived the standard of care dad has received from all members of staff has been fantastic.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my grandparents are resident at Birchlands (just coming up to a year in February). When they moved in they hadn't seen each other for 4 weeks as they had both fallen at home, grandad came straight from the hospital and gran from respite care. I visited them on the first night and it was good to see them back together again. The transition couldn't have been any better. The staff wanted to know all about them and made me feel welcome. The staff are approachable and provide answers to my questions I'm never left not knowing.

The food is good and is enjoyed by both, especially grandad who requires a soft diet. (He would be the first to tell them and me if he didn't like anything)

The activities are good, gran always has a smile on her face when telling me what she has been up to.

I visit twice a week and it is reassuring to know that they are both being looked after.

Thank you to all the staff for everything that you do, your all stars.

I would recommend Birchlands.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved into Birchlands Nursing Home a month ago and we are very pleased with the care and support she is receiving- especially from her designated care worker. Everyone is very friendly and helpful and she has settled in well and enjoys the facilities. We are very happy to have chosen this care home.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I would like to say in my experience - my mother is looked after very well. All members of staff have treated my mother with respect and dignity, person-centered care. If any concerns are raised the senior staff and other staff have listened to me and have resolved issues in good time. I am pleased with the staff, care and management.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

In my experience of the home and all the staff, everything is good. Everywhere is very clean and everyone is very caring of the residents. All the staff very respectful and helpful.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Only one thing to say the staff are wonderful, the food is very good and the service is first class. So happy with my husband being here I can go home and know they are so good and look after him. 1st Class.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 92-year old mother spent the last 8 months of her life in Birchlands. She first arrived in December 2015, at a time when the home was experiencing a significant amount of turbulence; new owners, a new manager, the induction of new permanent staff (as opposed to agency) and the reception of growing numbers of new residents. I have been a very frequent visitor (3 or 4 times a week) and one of the things that has struck me most over the past 8 months has been the scale of improvements. Public spaces redecorated, new furniture, new staff uniforms and a wide range of resident activities introduced.

Mum loved her time at Birchlands. All of the staff are thoroughly professional and the care staff in particular are compassion and patience personified. The home has also maintained excellent communication with me.

I would thoroughly recommend Birchlands to anyone considering residential care for one of their relatives.

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My grand dad spent the last four months of his very long and valued life in the care of Birchlands.
He was treated with the utmost love, care, respect and dignity.
As a family we cannot express how utterly thankful and grateful we are that he was cared for in such a wonderful environment.

The staff should be very proud of the care that they provide to the residents, very professional, whilst adding some extremely friendly and caring values to to the family.

When my Granddad passed away in the early hours of the morning, the phone call, and the sad news that he had passed away was delivered in the most respectful way possible. Not easy for the poor nurse on the night shift to do!

Please accept our very grateful thanks to the entire team at Birchlands.

You really do have an excellent team there, respect, reward and value them!

A very grateful family

How likely would you be to recommend Birchlands Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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