Birchlands Care Home

Excellent staff, always on hand to help my Nana when i visited. All staff go above and beyond for the residents

Whenever I visited I was always welcomed by staff in a friendly and sensitive manner appropriate to our needs, Both Mother and I are impressed with the home's environment and notice residents are comfortable and happy within their setting. Highly impressed,

The care team were very kind too.

The staff were respectful to me and my family during and including the final days of my wife. They offered us support during this time which we much appreciated.

June.

jackie has been absolutely amazing, she treats everyone with respect and kindness. she is always there for when people need her, and her office door is open to whoever needs to speak to her about whatever may be bothering them. i appreciate the care she has for not only the residents, but for the family members as well

I am so pleased that my brother David is living at Birchlands. I was worried sick that he would not settle there but he did very quickly and seems very happy and settled there now. The care staff are very good and they obviously see all the residents as individuals with very different needs along with the care and support that they all need. They are friendly, kind, open, communicative, caring, hard working. My brother is calm and content because of that so I am relieved.

Thank you all at Birchlands.

My father stayed in Birchlands for six weeks and received excellent end of life care. All of the staff were always kind, knowledgeable, pleasant and helpful. They went out of their way to make sure my Dad was comfortable and settled, his room was always clean and tidy. I was always informed of my Dads condition and what staff were doing to keep him comfortable. On the days my Dad wanted company but was feeling too poorly to join in the activities in the downstairs lounge the entertainment staff played dominoes with him in his room. Nothing was too much trouble, on the days I was unable to visit I felt reassured that my Dad was being compassionately cared for. As Birchlands took such good care of him I could go back to being my Dads daughter and not just his carer. The excellent staff helped me take my Dad on outings and make more memories with him. I wouldn't hesitate in recommending Birchlands to other families.

All staff are friendly, caring and helpful.

Sue

Since I have been coming to Birchlands I have been very impressed with the whole facility. The staff have always been welcoming, friendly and helpful. The cleanliness is commendable. The home has a light, airy modern feel. We are totally grateful for the care offered and have no concerns for our brothers care or welfare. I would highly reccomend.

I and my wife are in constant contact with Birchlands to see a loved one, twice a week. Birchlands, decorated to a high standard, is kept clean and tidy by busy support workers. They and nurses can be called upon to give help when we need them. Apart from protected meal times, we can visit any time without booking. He's well and as well as one expect, considering he had a major strokes. So we need not worry about him, although we do; it's natural. Birchlands understand this; hence, are patient and accommadating when we ask our many questions about his health and how he is doing. He's doing fine at Birchlands.

Helpful, friendly approachable staff. The wide range of activities are particularly appreciated.

The resident's personal preferences ie getting up, going to bed, have been taken into account

Good they do activities and take residents out always made to feel welcome

The manager is very approachable, especially if you have any concerns. Her door is always open, and she's always willing to help.

We particularly valued the phone calls from staff keeping us updated on Mary's condition.

The only concern I did have was that Mum wasn't taken out side enough in her wheelchair. She would have benefitted from the fresh air and she loved having coffees in the local cafes.

I love they reception of this old persons property in pictures and inreal life the Manager's office they water dispenser all get great score.