Birchlands Care Home

Moor Lane, Haxby, York YO32 2PH
Review Us
9.7 78 Reviews
  • Birchlands Care Home, York
Birchlands Nursing Home, in north Yorkshire, cares for up to 54 people in need of long-term care, rehabilitation, respite or convalescent care.

The home's aim is to make care more personal by respecting the needs of the individual, offering each resident their own personal care plan so as they receive the support that best suits their own needs and situation.

Birchlands has convenient parking available for visitors who can share comfortable lounges with their loved ones, or even join in with the social activities programme that allows residents to stay healthy both mentally and physically.
Show Birchlands Care Home on the Map

Care Provided by Birchlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Birchlands Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Birchlands Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Jackie Calpin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)

Birchlands Care Home Reviews (78)

9.7

Birchlands Care Home has a Review Score of 9.7 (9.731) out of 10, based on 28 reviews in the last 2 years.
Over all time Birchlands Care Home has 78 reviews.

Overall Experience
  • 66
  • 12
  • 0
  • 0
  • 0
Date Published
  • 78
  • 6
  • 9
  • 28
  • 50
Reviewer Connection to Birchlands Care Home
  • 28
  • 11
  • 11
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 78, showing 61-78
Review from Maud D (Friend of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend very regularly, at least twice a week.
When I visit the staff are always very courteous and welcoming.
The atmosphere is good, in fact, it is kind.
My friend is quite a private lady but the staff just seem to make her feel that they care and she usually responds.
I wish them
well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda P (Daughter of Resident) published on 10 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother lived at Birchlands for just over a year. Although she had great reluctance to move into care she immediately settled. The staff treated her with immense care and dignity and in my late mum's words like a "lady". Her diet improved the food presented to her was nutritious and the choices
were immense. The home itself was clean and tidy and the laundry taken well care off. My brothers and sisters had such peace of mind when mum was living at Birchlands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann L (Niece of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle who is 88 went into Birchland just before Christmas on the second floor. The staff are so kind and supportive we are extremely happy with the care and they make us feel welcome any time of day. My uncle is very happy and he thinks the staff are wonderful as they are a family unit and approachable
and make him laugh.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Betty H (Wife of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care good. A varied menu cooked well. My husband was (is) very happy with all the staff and finds them caring. I too am always made welcome whenever I visit, which is most days overall, this is a very good care home with a happy family atmosphere.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara A (Daughter of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Birchlands Nursing Home has a very warm, welcoming environment. The staff are generally very attentive and caring. Mum has settled well, although initially struggled to accept being a permanent resident, the staff during this time were so supportive. Mum has bonded well with some staff in particular
which not only helped mum but us as a family too. There is always someone on hand to chat with any concerns or general questions.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kerry J (Granddaughter of Resident) published on 26 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my grandparents are resident at Birchlands (just coming up to a year in February). When they moved in they hadn't seen each other for 4 weeks as they had both fallen at home, grandad came straight from the hospital and gran from respite care. I visited them on the first night and it was good to
see them back together again. The transition couldn't have been any better. The staff wanted to know all about them and made me feel welcome. The staff are approachable and provide answers to my questions I'm never left not knowing.


The food is good and is enjoyed by both, especially grandad who requires a soft diet. (He would be the first to tell them and me if he didn't like anything)


The activities are good, gran always has a smile on her face when telling me what she has been up to.


I visit twice a week and it is reassuring to know that they are both being looked after.


Thank you to all the staff for everything that you do, your all stars.


I would recommend Birchlands.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol Z (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to move my mum into another care home due to the closure of the home she was in. My sister and I went to view Birchlands Nursing Home and we were both impressed with the welcome my mum and ourselves were given.
They showed my mum the room she would be in and a week later we moved her in.
All
our family are extremely happy with the care our mother is given and it is a big emotional upheaval when you have to move homes but mum has settled and looks really well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean B (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Birchlands Care Home since mum started to live there has always been a positive one. My mother is so happy and has thrived since living there, this is all thanks to the dedicated care from all the staff. Every member of staff I have met has been kind and caring to the residents my mum
has only praise for them and this is os reassuring for us as a family.
The home itself is lovely and quality of meals excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison C (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home is a pleasant place to visit. It feels like mums home now. Lovely location, nice peaceful setting. Having experienced caring for mum in her own home we feel mum is now in a safe/secure place it has reduced our stress levels considerably. Mum seems happy and content. We can see mum understands that
she is safe and there is help and support around her. A friend recently visited mum and was extremely impressed with the home and how content mum was. It has really given us our lives back!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Birchlands is a warm and friendly home.The staff are kind and caring. Birchlands is clean and nicely decorated and is a home from home. It has a welcoming atmosphere. I know that my mother is being well looked after and is safe and comfortable there, she has improved in her general wellbeing and physical
strength because of the stimulation of being with other people. She can walk around using her walking frame and I know she is safe and the staff keep an eye on her. This has given her more confidence and made her more independent which is lovely for me to see.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R S (Son of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham H (Son of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to unforeseen circumstances, my father needed full-time residential care and was accepted into Birchlands Care Home on the second floor. From the moment we arrived the standard of care dad has received from all members of staff has been fantastic.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lyn C (Daughter-in-law of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved into Birchlands Nursing Home a month ago and we are very pleased with the care and support she is receiving- especially from her designated care worker. Everyone is very friendly and helpful and she has settled in well and enjoys the facilities. We are very happy to have chosen this care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R D (Son of Resident) published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to say in my experience - my mother is looked after very well. All members of staff have treated my mother with respect and dignity, person-centered care. If any concerns are raised the senior staff and other staff have listened to me and have resolved issues in good time. I am pleased
with the staff, care and management.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Wife of Resident) published on 17 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only one thing to say the staff are wonderful, the food is very good and the service is first class. So happy with my husband being here I can go home and know they are so good and look after him. 1st Class.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Daughter of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience of the home and all the staff, everything is good. Everywhere is very clean and everyone is very caring of the residents. All the staff very respectful and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris C (Son of Resident) published on 29 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year old mother spent the last 8 months of her life in Birchlands. She first arrived in December 2015, at a time when the home was experiencing a significant amount of turbulence; new owners, a new manager, the induction of new permanent staff (as opposed to agency) and the reception of growing
numbers of new residents. I have been a very frequent visitor (3 or 4 times a week) and one of the things that has struck me most over the past 8 months has been the scale of improvements. Public spaces redecorated, new furniture, new staff uniforms and a wide range of resident activities introduced.


Mum loved her time at Birchlands. All of the staff are thoroughly professional and the care staff in particular are compassion and patience personified. The home has also maintained excellent communication with me.


I would thoroughly recommend Birchlands to anyone considering residential care for one of their relatives.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie P (Granddaughter of Resident) published on 22 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grand dad spent the last four months of his very long and valued life in the care of Birchlands.
He was treated with the utmost love, care, respect and dignity.
As a family we cannot express how utterly thankful and grateful we are that he was cared for in such a wonderful environment.


The staff

should be very proud of the care that they provide to the residents, very professional, whilst adding some extremely friendly and caring values to to the family.


When my Granddad passed away in the early hours of the morning, the phone call, and the sad news that he had passed away was delivered in the most respectful way possible. Not easy for the poor nurse on the night shift to do!


Please accept our very grateful thanks to the entire team at Birchlands.


You really do have an excellent team there, respect, reward and value them!


A very grateful family

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Birchlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.731 for Birchlands Care Home is calculated as follows: ( (243 Excellents x 5) + (74 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 323 Ratings = 4.731
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birchlands Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 21 Oct 2025

Please contact the Home for additional details.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

Jackie

Jackie Calpin

Job Title: Home Manager

Residents are the heart of Birchlands Care Home, the aim of our home is to put residents at the centre of all we do.


Birchlands core values are person-centred and include maintaining dignity and respect, empowering choice and decision-making.


It is important to us to provide inclusive care, meaning our residents do not have to change homes to cater for their needs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchlands Care Home to verify any information. View our terms and conditions. Birchlands Care Home has an Enhanced Service - more info.