Birchlands Care Home

Moor Lane, Haxby, York YO32 2PH
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9.8 75 Reviews
  • Birchlands Care Home, York
Birchlands Nursing Home, in north Yorkshire, cares for up to 54 people in need of long-term care, rehabilitation, respite or convalescent care.

The home's aim is to make care more personal by respecting the needs of the individual, offering each resident their own personal care plan so as they receive the support that best suits their own needs and situation.

Birchlands has convenient parking available for visitors who can share comfortable lounges with their loved ones, or even join in with the social activities programme that allows residents to stay healthy both mentally and physically.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.
We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jackie Calpin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)

Birchlands Care Home Reviews (75)

Total of 75, showing 41-60
9.8

Birchlands Care Home has a Review Score of 9.8 (9.787) out of 10, based on 27 reviews in the last 2 years. Over all time Birchlands Care Home has 75 reviews.

Overall Experience

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Date Published

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Review from D R (Son of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is extremely happy with this nursing home. Staff are very pleasant and courteous in all dealings, both care assistants and nursing staff. This is an excellent nursing home.

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Review from A F (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the daughter of a resident who recently spent two months here on the nursing floor. Very clean and organised and well-led.
I would highly recommend this place.

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Review from Anita W (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birchlands care home has a wonderfully warm and homely atmosphere, from the moment you walk in and are greeted by the lady on reception to all the care staff. It was the best decision we made to move our mother from the Isle of Man all the way to Haxby as she felt at home straight away thank to the
warmth of her welcome.
Unfortunately, my mother died after only 4 months at Birchlands but it was a very happy 4 months full of laughter and fun and my mother was treated with dignity and warmth.

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Review from D L (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful, kind and considerate and are very attentive to my dad's needs. Very homely!

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Review from Martin B (Son-in-law of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On reflection, since time has passed, I think my wife and I were lucky to find a place here for my Mother in Law. Nice room, lovely staff all around. Good food. Very good care of personal needs. Staff always ready to help with any problems. Always nice and clean. Plenty of activities to choose from.
Outings, cake making, walks to a local pond in a wheelchair. Smashing care all around.

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Review from L S (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities at Birchlands, Haxby are excellent. The staff are caring and show understanding and compassion. I feel like my Mothers needs are being met in every way.

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Review from S A (Relative of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is most helpful. The attention to detail and residents care is exemplary. Such a friendly family feel. There is always a happy face and a friendly greeting on the ground floor.

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Review from D B (Nephew of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Aunty came to Birchlands she seems very settled and a hit with the staff. I know my Aunty can be hard work at times and a full character but the staff have a way with her and is a joy to see. I can't thank the staff enough. I always felt welcome and they always chatted, excellent care and I
would recommend this care home to anyone.

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Review from Linda H (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Staff can't do enough for residents. Mother has improved so much after coming to Birchlands.

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Review from K F (Son of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mother arrived at Birchlands Care Home, we could not fault the care and excellent standard in a professional way. It is very reassuring to know she is in a happy environment with friendly faces and extremely polite staff.

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Review from D M (Nephew of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care, staff and management. Home is clean and tidy and laundry service efficient. The resident does not wish to be involved in communal activities but would prefer more one to one input.


Service could be more personalised to his needs and interests.

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Review from Kate P (Wife of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness and support is paramount. I have absolutely no worries concerning the care etc of my husband. If all care homes were of this quality we would be extremely fortunate. I thank every one of them just for being there for both of us.

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Review from Anne H (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Birchlands Nursing Home enough. The care, attention and compassion that is given to the residents and family is second to none. I would recommend this home to everyone.

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Review from Susan K (Daughter-in-law of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on the top floor are all kind and nothing is too much trouble for my mother-in-law.

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Review from Brian K (Son of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Birchlands late February 2017 being admitted to the top floor at Birchlands Nursing Home. All the staff on the top floor under the supervision of a lady have done more for our mother than we could have ever done. We are extremely grateful for their care and loving attention
they give. Nothing has been too much trouble.

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Review from David K (Son of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on the second floor are fantastic they are so considerate and caring. I have never met such great people. I cannot praise them highly enough. Nothing at all is too much trouble for them.

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Review from Sue S (Daughter of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a now a resident at Birchlands, after previously receiving weekday day care there. We could not possibly be happier with the kindness, care and respect that is shown to him. It's like being part of a family, and the second-floor carers are an absolute credit to their profession and to Birchlands.
Dad is comfortable, clean, well-fed and above all, happy. The environment is light, airy and scrupulously clean, as is Dad's bedroom. The food is home-cooked, varied and nutritious. Activities are available and Dad has been to the downstairs lounge for a couple of concerts. He also enjoys visits from the therapy dog. It's the staff however that make Birchlands what it is, from the carers to the management, the office staff, cleaners and the cook. Everyone is kind and welcoming. As well as the care given to the residents, they support the families too. Thank you Birchlands. We are so lucky to have found you!

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you so much for your kind words. We endeavour to treat all our residents with love care and respect, they really are a fantastic team on the 2nd floor, well done.

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Review from Maud D (Friend of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend very regularly, at least twice a week.
When I visit the staff are always very courteous and welcoming.
The atmosphere is good, in fact, it is kind.
My friend is quite a private lady but the staff just seem to make her feel that they care and she usually responds.
I wish them
well.

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Review from Linda P (Daughter of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother lived at Birchlands for just over a year. Although she had great reluctance to move into care she immediately settled. The staff treated her with immense care and dignity and in my late mum's words like a "lady". Her diet improved the food presented to her was nutritious and the choices
were immense. The home itself was clean and tidy and the laundry taken well care off. My brothers and sisters had such peace of mind when mum was living at Birchlands.

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Review from Ann L (Niece of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle who is 88 went into Birchland just before Christmas on the second floor. The staff are so kind and supportive we are extremely happy with the care and they make us feel welcome any time of day. My uncle is very happy and he thinks the staff are wonderful as they are a family unit and approachable
and make him laugh.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Birchlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Birchlands Care Home is calculated as follows: ( (245 Excellents x 5) + (64 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 310 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchlands Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 11 Aug 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Jackie

Jackie Calpin

Job Title: Home Manager

Residents are the heart of Birchlands Care Home, the aim of our home is to put residents at the centre of all we do.


Birchlands core values are person-centred and include maintaining dignity and respect, empowering choice and decision-making.


It is important to us to provide inclusive care, meaning our residents do not have to change homes to cater for their needs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchlands Care Home to verify any information. View our terms and conditions. Birchlands Care Home has an Enhanced Service - more info.