Birchlands Care Home

Mum has been a resident at Birchlands since December 2024. The care and support she has received has been fantastic and it has been a huge comfort to know she is local to us and so well cared for 24 hours a day. The nursing staff have always kept us upto date with mum's health etc and it's been very reassuring. The home has been undergoing renovations and it's great to see reinvestment in the home and facilities. I've had absolutely no doubt that mum has been absolutely in the best hands throughout her stay. I would have no hesitation in recommending the home to anyone considering it for a family member.

Very clean rooms. Lovely staff. Mum is clearly very well cared for.

Birchlands staff look after my wife and keep me informed. We have both had experience of other care homes as both a resident and visitors. This is the best one we have experienced. My wife, now 76 and was diagnosed with early onset dementia when she was 61. It has now progressed to Alzheimers and Bichlands can still provide excellent care for her.

My mother in law came in on EOL care and the care she received was exceptional. The staff were always happy to help, friendly and always made us feel welcome. In my mother in law's final hours we couldn't ask for better.

We, as a family, are so very lucky to have the peace of mind that Mum is here, being cared for by a team that has real compassion for all the residents and relatives. No concern or worry about my mum and her health is ever too much, the manager is always on hand to talk about Mum for which is am grateful and last week put things in place instantly after a conversation concerning Mum's dementia. This works really well being able to pop in and see the manager, it puts my mind at rest. I have confidence in her and her team when it's the care of my mum, then it's priceless.

I visit my nana roughly once per month, the facilities are always clean and welcoming, and the staff are kind, approachable and informative with updates about nana's condition and also what activities have been going on. The staff are smiley and able to keep the atmosphere light, which I feel is a necessary skill when my nana's mood can shift so suddenly with her dementia. My nana is on the nursing floor, the nurses in particular are very knowledgeable with her conditions.

I am so glad I chose Birchlands. Thank you all.

My mum, when she passed away, had been in Birchlands Care Home nearly two years. The care she had was excellent. I can not fault it. It felt like a home. She was 98 years old.

From the day Dad came, the nursing staff have been amazing. They are both professional and have been a fantastic support not only to Dad but the whole family. His care has been amazing. All staff including carers, cook, cleaning, laundry etc are amazing, so glad we chose Birchlands.

Thank you!

One member of staff, in particular, is outstanding. Goes above and beyond for his patients, being firm and honest when needed. Connected well with my grandfather. A true hero. Has made some dark days manageable. This member of staff should be extremely proud. Thank you.

A caring facility with lovely, kind staff.

During my husband's stay, he was treated with respect by all the staff and during visits, all staff were polite and caring, even my dog was welcome to visit.

Welcoming and very friendly. Always feel comfortable when visiting and the care provided to my dad has been excellent. Staff are attentive and Dad's respite, post-discharge from hospital, and improvement in his condition improved enormously over the last few weeks. Thank you all.

Nothing is too much trouble. The peace of mind that Mum is in a wonderful environment, being cared for by lovely staff is welcome. The nursing staff, in particular, on the nursing floor provide care and compassion to my mum who has complex health needs. I know when I leave that Mum is in safe hands with a team of people that go above and beyond for her and that's all that matters.

The best place, always a smile and a laugh and such kindness.

My husband was transferred to Birchlands Care Home for end-of-life care. The team were amazing. Treated him and family/visitors with utmost respect and dignity. Fantastic care. Can't speak highly enough of all the staff caring for him, including nurses, care assistants, domestic and administration. My husband was very calm and peaceful, thanks to the environment and their care.

Thank you all so much for all everything you've done for my grandma. it was difficult watching her go so slowly for so long but I'm comfortable knowing that you all treated her so well in her last couple of weeks. Thank you.

Thank you to all who looked after him.

Very happy.