Birchlands Care Home

My mum, when she passed away, had been in Birchlands Care Home nearly two years. The care she had was excellent. I can not fault it. It felt like a home. She was 98 years old.

From the day Dad came, the nursing staff have been amazing. They are both professional and have been a fantastic support not only to Dad but the whole family. His care has been amazing. All staff including carers, cook, cleaning, laundry etc are amazing, so glad we chose Birchlands.

Thank you!

One member of staff, in particular, is outstanding. Goes above and beyond for his patients, being firm and honest when needed. Connected well with my grandfather. A true hero. Has made some dark days manageable. This member of staff should be extremely proud. Thank you.

A caring facility with lovely, kind staff.

During my husband's stay, he was treated with respect by all the staff and during visits, all staff were polite and caring, even my dog was welcome to visit.

Welcoming and very friendly. Always feel comfortable when visiting and the care provided to my dad has been excellent. Staff are attentive and Dad's respite, post-discharge from hospital, and improvement in his condition improved enormously over the last few weeks. Thank you all.

Nothing is too much trouble. The peace of mind that Mum is in a wonderful environment, being cared for by lovely staff is welcome. The nursing staff, in particular, on the nursing floor provide care and compassion to my mum who has complex health needs. I know when I leave that Mum is in safe hands with a team of people that go above and beyond for her and that's all that matters.

The best place, always a smile and a laugh and such kindness.

My husband was transferred to Birchlands Care Home for end-of-life care. The team were amazing. Treated him and family/visitors with utmost respect and dignity. Fantastic care. Can't speak highly enough of all the staff caring for him, including nurses, care assistants, domestic and administration. My husband was very calm and peaceful, thanks to the environment and their care.

Thank you all so much for all everything you've done for my grandma. it was difficult watching her go so slowly for so long but I'm comfortable knowing that you all treated her so well in her last couple of weeks. Thank you.

Thank you to all who looked after him.

Very happy.

My mum had to leave another care home in York having lived there with dementia for four years. We received four weeks' notice that they would be permanently closing in January 2024. Panic stations! Mum arrived at Birchlands Care Home on the 13th of December 2023, simply a blessing in disguise. Mum has been very warmly welcomed and has received far superior care in the few short weeks she has been there!

The staff not only cared for my husband but also for the family and friends who visited. I commend all the staff, admin, cleaners, carers and nurses who always had the time for us. I felt I could return home knowing my husband was well looked after and his needs met. Empathy and understanding of who my husband was ensured his final weeks of life were the best they could be, thank you.

The service at Birchlands was caring and thoughtful. The chef went the extra mile to produce meals that my husband would eat. The carers were excellent and tried to help my husband's stay be as good as could be. End of life was supported with medication and a nurse checking on hum regularly. The staff tried to accommodate all my requests. I cannot fault the home or staff.

The home will always have a special place in my heart - thank you to everyone.

My mother was transferred to Birchlands Care Home in the last four days of her life, as we were unable to continue to care for her at home as she needed nursing support. I was devastated and felt that I was letting her down but as soon as we arrived all my concerns were allayed. The staff were amazing, caring and professional and provided me with great support in the last two days of her life. I was so pleased that she was in their care and will always be grateful to them for the dignity and kindness that they gave her. I realised the day after she arrived that actually her being there was the best decision I made.

The nurses kept us informed at all times and nothing was too much trouble.

My mother-in-law was not the easiest to look after in the latter year or so but at 101, who is? Well done Birchlands Care Home and all who sail in her.