Birchlands Care Home

Moor Lane, Haxby, York YO32 2PH
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9.8 75 Reviews
  • Birchlands Care Home, York
Birchlands Nursing Home, in north Yorkshire, cares for up to 54 people in need of long-term care, rehabilitation, respite or convalescent care.

The home's aim is to make care more personal by respecting the needs of the individual, offering each resident their own personal care plan so as they receive the support that best suits their own needs and situation.

Birchlands has convenient parking available for visitors who can share comfortable lounges with their loved ones, or even join in with the social activities programme that allows residents to stay healthy both mentally and physically.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jackie Calpin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)

Birchlands Care Home Reviews (75)

9.8

Birchlands Care Home has a Review Score of 9.8 (9.795) out of 10, based on 26 reviews in the last 2 years.
Over all time Birchlands Care Home has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Birchlands Care Home
  • 26
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Total of 75, showing 21-40
Review from Beverley R (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had to leave another care home in York having lived there with dementia for four years. We received four weeks' notice that they would be permanently closing in January 2024. Panic stations! Mum arrived at Birchlands Care Home on the 13th of December 2023, simply a blessing in disguise. Mum has
been very warmly welcomed and has received far superior care in the few short weeks she has been there!
Reply from Jackie Calpin, Manager at Birchlands Care Home

Hi Beverley, thank you so much for this wonderful review, I will pass this on to the ground floor staff. Kind regards, Manager.

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Review from G S (Wife of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff not only cared for my husband but also for the family and friends who visited. I commend all the staff, admin, cleaners, carers and nurses who always had the time for us. I felt I could return home knowing my husband was well looked after and his needs met. Empathy and understanding of who
my husband was ensured his final weeks of life were the best they could be, thank you.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Many thanks for your kind review, I will ensure this is passed on to all the staff.

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Review from S M (Wife of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service at Birchlands was caring and thoughtful. The chef went the extra mile to produce meals that my husband would eat. The carers were excellent and tried to help my husband's stay be as good as could be. End of life was supported with medication and a nurse checking on hum regularly. The staff
tried to accommodate all my requests. I cannot fault the home or staff.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Hi,
Many thanks for your lovely review, I will share this with the team. I hope you are well.
Jackie

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Review from K R (Nephew of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You have a special environment at the home at a difficult time for families. I could not wish for my aunty to have had her final days. Every member of the time is warm, always a smile, welcoming to my aunties visitors and to my aunty.
The home will always have a special place in my heart - thank you
to everyone.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for taking the time to submit this review at such a difficult time for you.
I am so glad we brought some comfort.
Best wishes,
Jackie.

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Review from G B (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to Birchlands Care Home in the last four days of her life, as we were unable to continue to care for her at home as she needed nursing support. I was devastated and felt that I was letting her down but as soon as we arrived all my concerns were allayed. The staff were amazing,
caring and professional and provided me with great support in the last two days of her life. I was so pleased that she was in their care and will always be grateful to them for the dignity and kindness that they gave her. I realised the day after she arrived that actually her being there was the best decision I made.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for this kind review. This level of care is everything we want to give both residents and families.
I am proud the team gave you comfort and support at this very difficult and emotional time. I will ensure the team receive your wonderful comments, I know this will make them proud too. Thank you.
Best wishes,
Jackie.

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Review from K G (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was transferred to Birchlands Care Home to receive palliative care from the 8th to the 14th of September 2023.
The staff were always caring and friendly and took great of my mum and her family in what was a very difficult time.
The nurses kept us informed at all times and nothing was too
much trouble.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Hi,
Thank you very much for taking the time to do this review. I will pass this feedback on to our staff team.
I hope you are all doing ok.
Jackie.

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Review from Barry E (Son-in-law of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident for seven years and passed away on 27/07/2023 at the age of 101.
She was well looked after in this time with the exception of once, which was quickly handled by the manager.
My mother-in-law was not the easiest to look after in the latter year or so but at 101, who
is? Well done Birchlands Care Home and all who sail in her.
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Review from M A (Niece of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my aunt entered the home in August 2021, she has, on the whole, been happy with her circumstances. We have found the nursing care she receives has been good, bearing in mind she can be difficult at times! Whilst we appreciate the difficulties of hiring and retaining carers, she sometimes cannot
understand the lack of carers. However, our main area of concern is that she is not eating the meals prepared for her and this is obviously affecting her health. We feel that whilst this could be difficult for catering staff, a little more individual attention could be provided for her needs and encourage her to eat.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for this review. I am terribly sorry that this has happened and can assure you that I speak with your aunt several times weekly but have not been made aware of any issue. We do not have staff shortages and do not use agencies for this reason.


I will see your aunt today and do everything I can to resolve this issue, her happiness and well-being are always our first priority and we want nothing less than 100% happy. I will most certainly ensure we work as a team to put this right.
Thank you for reaching out.

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Review from Mike K (Son of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care for my dad over the past six months has been excellent. The staff really look after the residents engaging with them and treating them with dignity and respect, there are regular activities to suit all who are encouraged to partake but if like my dad just wants to sit on the sidelines
and watch and take it all in that's fine too.


I have visited my dad in Birchlands regularly over the past 6 months and it is always spotlessly clean and nothing is too much trouble, he became very frail in his last few weeks but knowing he was so well looked after and ended his days in the most dignified way possible is testament to the dedication of a team who clearly value working there and I extend a heartfelt thank you to them all.

Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you so much for this review. As always, thank you for allowing us to take care of your lovely dad, I hope we brought some happy days and comfort into his life.

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Review from Graham P (Nephew of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie spent the last six months of her life at Birchlands. The care she received was excellent. The home is a safe, caring environment with excellent, caring and professional staff. My auntie was treated with the utmost respect and dignity and was extremely well looked afteR during her time at Birchlands.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you, Graham, for this lovely review. I will pass this on to our staff. Keep in touch.

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Review from Emma P (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were so kind and diligent. Very happy with the environment. A lovely, happy atmosphere.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you, Emma, I will pass this over to the staff team.

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Review from A G (Sister-in-law of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed by the care and attention given to my brother-in-law. He is always treated with respect and his dignity is maintained. He is well nourished and the personal care given is first class. Well done.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you, this is very lovely to hear.
Jackie Calpin
Home manager

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Review from K T (Wife of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the months since my husband came to Birchlands, he has received exemplary care from both nursing and care staff. Despite being immobile, he has been free of pressure sores and is kept very comfortable. He is treated with dignity and appreciation, and he and I are grateful for the care shown to me
too.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for your kind words, it is always a pleasure to look after you too!

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Review from M G (Wife of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the care home every day and take a lot of notice of how things are run. The staff are lovely and kind, from the manager to the cleaners. The residents are spotlessly clean and tidy as is the rest of the home and nothing is too much trouble. The resident's just ask for things and their needs
are taken care of straight away. The staff are very kind to myself and other visitors which is very reassuring.
Reply from jackie Calpin, Manager at Birchlands Care Home

Thank you, it's always a pleasure to have you around keeping us all smiling.

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Review from Ros T (Wife of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was well looked after by all the staff whatever their role. Everyone from the manager down made time for him wherever they could. He was treated with courtesy and respect and appreciated as an individual. When visiting, the warm welcome and friendly atmosphere meant we all felt part of the
Birchlands family.
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Review from A S (Brother of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience whilst visiting this care home has been nothing but exceptional from the top of management down to the bottom level, each and every employee are very welcoming, kind and courteous. They take their job very seriously to provide the residents with the best care possible. I would highly recommend
anyone to come here.
Reply from jackie Calpin, Manager at Birchlands Care Home

Thank you, I will relay your lovely review to all the team.

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Review from J G (Son of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always found the staff friendly and helpful always seem to be very busy not sure if this has been affected by staffing levels or Covid. I feel that because of this monitoring individuals gets a bit lost in the system e.g a visiting district nurse was unaware of the treatment of a pressure sore and condition
which caused me concern surely each resident has such records of medical attendance and treatment clinical records etc.
Reply from jackie Calpin, Manager at Birchlands Care Home

Many thanks for the feedback. I expect the staff have been busy with the day to day running of the home, it's always a busy environment however we are overstaffed and have not had any agency use for many years.
I will discuss with the district nurses the point you have raised.
Please feel free to knock on my door at any time, feedback is always helpful in ensuring we monitor and improve our service.
Thank you
Jackie

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Review from A R (Husband of Resident) published on 3 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife of 59 years has been in nursing care at Birchlands for six months. At the outset, it is very difficult to hand over the care of someone you have cared for yourself for such a long time. In that respect, I need not have worried. From the manager right down through every layer of staff I could
not find a more caring, loving and respectful set of people. And that goes for relatives and friends of the one being cared for too. I was made most welcome from the start and given all the help I needed to cope with such a traumatic and unexpected experience. Her room is comfortable and warm and cleaned every day with meticulous care. The nurses and carers are attentive to her every need and she herself in her own way expresses her thanks for their kindness to her. Daily visits are encouraged. Covid precautions are rigidly applied. Thanks for a wonderful service.
Reply from jackie Calpin, Manager at Birchlands Care Home

Thank you so much for your lovely review, it is absolutely our pleasure to be able to care for and support you both.
Jackie

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Review from Angela J (Daughter of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the manager to the care staff, kitchen staff, domestic staff and activities are all heroes in my eyes. This last year has been extremely difficult to deal with but all the staff went above and beyond to keep the residents safe healthy and happy nothing was too much trouble my mum and dad were both
in Birchlands mum for a short time but that didn't make any difference she was welcomed with open arms and everyone took great care of her dad he was little longer and again the same his needs were met by the staff for someone who we thought wouldn't settle in a home he did and this was due to the staff around him the activities, particularly on a daily basis, really helped dad this is a very homely welcoming home where the staff really do care.
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Review from Lorraine S (Daughter of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to share with you my sincere appreciation for how my mum, and all of the other residents, have been taken care of since the lockdown in March. It's apparent that the love and dedication of all the staff and in particular the benefits bestowed upon them from having a member of staff who adapted
so quickly to the distancing restrictions in introducing the technology so that we could keep in touch with our loved ones by video calling, posting on Facebook, etc. and of course it goes without saying that the decisions taken early on in the Pandemic by the management have been superb and I want to thank them all for keeping our mum safe. Thank you.
Reply from jackie Calpin, Manager at Birchlands Care Home

Thank you so much, Lorraine, I will pass this on to the staff team its fabulous for them to get this feedback and reassurance that they are doing a great job.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Birchlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Birchlands Care Home is calculated as follows: ( (238 Excellents x 5) + (59 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 298 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birchlands Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Jackie

Jackie Calpin

Job Title: Home Manager

Residents are the heart of Birchlands Care Home, the aim of our home is to put residents at the centre of all we do.


Birchlands core values are person-centred and include maintaining dignity and respect, empowering choice and decision-making.


It is important to us to provide inclusive care, meaning our residents do not have to change homes to cater for their needs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchlands Care Home to verify any information. View our terms and conditions. Birchlands Care Home has an Enhanced Service - more info.