Eighton Lodge

Low Eighton, Gateshead NE9 7UB
Review Us
9.8 90 Reviews
  • Eighton Lodge, Gateshead
Eighton Lodge is a stunning 19th century home which sits in 1.5 acres of private land directly opposite the Angel of the North. The 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting. With sumptuous views and award-winning gardens, Eighton Lodge is set in semi-rural surroundings and offers exquisite luxury and comfort.

At Eighton Lodge, staff the importance of recreational activities, and with a dedicated activities coordinator who plans each day based on the lifestyle preferences and abilities of the residents, there is a full programme of events available, both in and out of the home.

Also, set in the beautiful grounds of Eighton Lodge is The Manor, a groundbreaking home dedicated to young onset dementia. Whilst all Wellburn care homes, including Eighton Lodge, provide dementia care, The Manor focuses on providing age-appropriate care for those aged 65 and under who are living with young onset dementia, and whose needs are vastly different compared to older people with the condition.

The Manor at Eighton Lodge is the only dedicated young onset home in its region, and has been specifically designed to help each client achieve the perfect balance between independence and support. Its spaces include 8 bedroom suites, a fully fitted, dementia-sensitive kitchen, a decked terrace and dining area, and an exclusive private garden.

The Manor offers day care, respite stays and permanent placements. The day care services operate seven days a week and run through from 8am to 6pm, with entirely flexible pick-up and drop-off times depending on your needs.

Staff at both Eighton Lodge and The Manor at Eighton Lodge are always on-hand to answer any questions, and to guide you through the process. Visit Eighton Lodge and The Manor and discover your kind of home.
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Care Provided by Eighton Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1400
  • Self-Funded Residential Dementia Care: £950 – £1800
  • RESPITE Self-Funded Residential Care: £950 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1800

Room rates at Eighton Lodge and The Manor at Eighton Lodge cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

These prices are only a guideline, please contact Eighton Lodge to find out the exact price for your requirements.

Contact Eighton Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Contact Eighton Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kalee Herron (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 30+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (44)

Visiting

  • Eighton Lodge and The Manor at Eighton Lodge welcome visitors of their residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in, but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site available.

Eighton Lodge Reviews (90)

9.8

Eighton Lodge has a Review Score of 9.8 (9.832) out of 10, based on 31 reviews in the last 2 years.
Over all time Eighton Lodge has 90 reviews.

Overall Experience
  • 69
  • 17
  • 1
  • 1
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Date Published
  • 90
  • 7
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  • 31
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Reviewer Connection to Eighton Lodge
  • 30
  • 22
  • 7
  • 6
  • 6
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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  • 1
Total of 90, showing 41-60
Review from Ella N (Friend of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very attentive and kind to all of the residents they look after. the home has a home-from-home feeling. My friend is always kept clean and is very happy living here. there is always something for her to do.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
Thank you for sharing your positive feedback - we are thrilled to hear that your friend is enjoying their time with us and is well taken care of and happy. We will pass on your kind words to the rest…read more
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Review from K B (Granddaughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Eighton Lodge go above and beyond for the residents providing amazing personal care to keep all the residents entertained with lovely outdoor visits and tasks to keep everyone occupied. Nothing is ever a hassle. All residents are clean well cared for and happy. We are very thankful that
my nana receives such great care.
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Review from Suzanne H (Daughter of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been here for one and a half years and I am very pleased with the care he gets. The room he has is very comfortable and the staff are very pleasant and always helpful.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
Thank you so much for taking the time to share your father's positive experience with us at Eighton Lodge. We are so pleased to hear that your father has been receiving excellent care during his time…read more
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Review from Lynne G (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is well cared for. Showered or washed daily, very well fed and drinks (tea, water, pop) anytime day or night. All staff are very well organised when it comes to residents' needs; meal times, bedtimes, personal hygiene etc. I would most definitely recommend this care home (Eighton Lodge) to everyone.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
Thank you for taking the time to share your feedback about your mother's experience at Eighton Lodge. We are so pleased to hear that your mother is receiving a high level of care and it sounds like…read more
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Review from Sandra H (Friend of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been to many care homes over the years visiting the elderly and I can honestly say this is one of the best care homes I've visited. My friend is always looking happy and telling me all what they have been up to.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
Thank you so much for sharing your positive experience and kind words about our care home. We are truly honoured to be considered one of the best care homes you've visited and will make sure to pass…read more
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Review from Michael I (Son of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for just over a year. Like many families, you never expect to be, or want to think about, putting one of your parents in a care home. The first day was literally like taking your child to school for the first day, then worrying about how they get on when you've gone! I
had nothing to worry about. My mother has Alzheimer's, amongst other things, so she'll always complain about something! When things have gone wrong, or there's been issues, the manager and his team have been first-class in addressing any issues or concerns. Of course it's not perfect and mistakes do happen, but the sign of a great place is how you deal with this. Again, any issues have always been dealt with to, not only my mother's expectations, but mine as well. My mother regularly says (when she's not complaining!) 'I love it here, I love the lasses and my room'. I wouldn't hesitate to recommend this place to anyone who is looking for somewhere to leave a loved one.
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Review from Karen C (Daughter of Resident) published on 29 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eighton Lodge is a lovely, happy place. Staff and carers can't do enough for the residents and we, as a family, like the way they involve us in everything they do. The staff and carers keep the residents well entertained in doing activities with them all. I was concerned in Mam having to go into care,
but we are extremely happy in the care and support she gets. She is happy in herself too. Can't thank them enough for their care.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
Thank you so much for your lovely review of Eighton Lodge. We are so pleased you are happy with the quality of care your mother is receiving, as it is our top priority to make sure we provide a safe…read more
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Review from M F (Partner of Resident) published on 29 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, happy, clean home. All the girls are very helpful and very lovely. Nothing is a bother. Excellent.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
Thank you for your glowing review of Eighton Lodge! We will make sure to pass on your kind words to the rest of the team at the home.
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Review from Sydney R (Son of Resident) published on 28 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother came to Eighton Lodge, she has been extremely well cared for. The staff and everyone else is very helpful, can't do enough to help and it's very nice to know she is in good hands and gets all the help she needs and more. We are very grateful to everyone involved. Thank you once again.
Reply from Isobel Moran, Marketing Co-ordinator at Eighton Lodge
Thank you for your lovely review of Eighton Lodge. We are so pleased your mother is happy and enjoying her time with us and we will make sure to pass on your kind words to the rest of the team at…read more
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Review from J R (Daughter of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came in very worried but everyone has been so lovely to her. Very attentive to her every need. The food has been excellent. The room was more than adequate for her needs. The only negative point is the level of noise but that depends on what room you are in.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
Thank you for your lovely review of Eighton Lodge - we are so pleased your mum is happy and her worries have been put at ease. We will pass your kind words on to the rest of the team at Eighton Lodge.
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Review from G P (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with the care dad gets. Home from home. No concerns at all.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
Thank you for your lovely review of Eighton Lodge. We are so pleased you are happy with the care your dad receives and will make sure to pass on your kind words to the rest of the team at Eighton…read more
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Review from M B (Respite Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time here has been very happy with good and friendly staff who are lovely.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
Thank you so much for your lovely review - we are so glad you have enjoyed your time with us at Eighton Lodge!
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Review from Jo H (Daughter of Resident) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After experiencing a large chain care home, Eighton Lodge is a breath of fresh air. Absolutely fabulous, the staff are all amazing, very caring, attentive and passionate. Nothing is too much trouble. The home is very clean, with lovely gardens too. The food is also excellent. Mum has settled in very
well. Thank you Eighton lodge.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
Thank you Jo, for all the positive feedback! We are always working so hard to make Eighton Lodge the best home it can be for our residents, so it's really lovely to see the efforts seen and…read more
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Review from M O (Friend of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has a variety of complex health requirements. He has been hospitalised on numerous occasions recently and as a result, is very frail and requires 24-hour care. The management care and ancillary staff are always approachable, compassionate and supportive. Even though staff are extremely busy
they make time for everyone - always with a smile. When I leave my friend after a visit I feel that he is in safe hands. Eighton Lodge is the care home with the big heart!
Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
We are so glad to hear such positive feedback, it's great to hear your friend is happy here at Eighton Lodge! Our staff will be pleased to hear your kind words, we will pass your message on to the…read more
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Review from Lynn F (Daughter of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
When I viewed the home I was assured that mam would be well looked after and I would not need to worry about her and she would receive two hourly checks as mam cannot walk and is doubly incontinent. From day one there were issues and the two hourly checks never happened.
I visited mam five days a
week for four hours at a time. These hours increased to five to six plus as the issues escalated and our concerns grew. I met with the area manager and voiced all the issues and my concerns but even after that meeting issues still continued. I received my response on the 11th of November at 9.56 am. I was given reassurances that Wellburn was taking appropriate action with the staff involved and that communications took place with the staff advising them that immediate improvements in standards were required. That same day I received the response I arrived at mam's room to still find more issues. Mam ended up in hospital with pneumonia, dehydrated with low potassium and sodium levels. I called the GP on the day.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
Lynn,
As you know, we've been in communication with you and other family members in relation to the comments you have made both on this site and in person. It's unfortunate, extremely disappointing,…read more
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Review from Julie C (Ex Family Member) published on 2 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have worked in palliative care and a care home also. But I am surprised how this care home is still allowed to operate to government guidelines.No supervision on the first floor and I personally cried listening to a resident pleading for help and was totally ignored when the staff member passed her
door. Please don’t put your loved ones in this home or Wellburn Care. They are a disgrace to the care sector.
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Review from Keith P (Son of Resident) published on 7 January 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
I cannot wait to rescue my mother from this home and Wellburn Care in general. The manager is brilliant but has no support from the above management who to them it’s a business and a cash cow to them. It's entirely your prerogative if you are happy to not listen to my warning but good luck if you don’t.
Reply from Michael Jimmison, Area Manager at Eighton Lodge
We thank you for your feedback, we have investigated these concerns outside of this forum and have provided you with a response.
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Review from Margaret W (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very well looked after. All the staff are friendly and very helpful. I have stopped worrying about her and know she is safe. She is always clean and tidy. She loves the staff and always praises them.
Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge
Thank you so much for your lovely review of Eighton Lodge! I will pass your comments onto the team.
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Review from Nichol K (Granddaughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is the first time I have had a visit with my granny in a pod. The staff were lovely, gardens are beautiful. The pod is a fantastic idea.
Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge
Thank you for the lovely review of Eighton Lodge! We're so happy you are loving the pods! I will pass your comments onto the team.
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Review from Alison K (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home with lovely staff who offer exceptional care. As a family, we are delighted to have found a home my mother can be happy in.
Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge
Thank you so much for the lovely review of Eighton Lodge. I will pass your comments onto the team.
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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Eighton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for Eighton Lodge is calculated as follows: ( (309 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 364 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eighton Lodge is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Kalee

Kalee Herron

Job Title: Home Manager Joined: 2021

Kalee’s journey with Wellburn Care Homes started in November 2021 as Deputy Manager at Ryton Towers care home. As of 2024, Kalee is now the Home Manager of Eighton Lodge. Having worked in the care sector for 14 years before joining Wellburn, Kalee brings a wealth of knowledge and experience in providing excellent residential care.


Qualifications include:
- NVQ Levels 2 and 3
- Level 5 in Leadership and Management in Care
- Specialises in a Level 2 dementia qualification
- Level 2 Medication
- End-of-life champion

Keren

Keren Mills

Job Title: Deputy Manager Joined: 2018

Keren's journey with Wellburn Care Homes started in 2018 working for Whorlton Grange before being made Team Leader shortly after joining. Keren then moved over to our Eighton Lodge home in 2022 before being promoted to Deputy Manager of Eighton Lodge in April 2022.


Qualifications include:
NVQ Levels 2 and 3
Train the Trainer

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eighton Lodge to verify any information. View our terms and conditions. Eighton Lodge has an Enhanced Service - more info.