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Eighton Lodge

Low Eighton, Gateshead, Tyne & Wear NE9 7UB
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Eighton Lodge, Gateshead
Eighton Lodge, Gateshead
Eighton Lodge, Gateshead

Eighton Lodge is a stunning 19th century home which sits in 1.5 acres of private land directly opposite the Angel of the North. The 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting. With sumptuous views and award-winning gardens, Eighton Lodge is set in semi-rural surroundings and offers exquisite luxury and...  

Care Provided by Eighton Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£990 - £1,400£990 - £1,400
Residential Dementia Care£990 - £1,400£990 - £1,400

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

Contact Eighton Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kalee Herron(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 30+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (44)
  • Single Rooms with ensuite Wet Room (44)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site available.

Eighton Lodge Reviews (99)

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9.9

Eighton Lodge has a Review Score of 9.9 (9.888) out of 10, based on 34 reviews in the last 2 years. Over all time Eighton Lodge has 99 reviews.

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Showing 99 reviews matching selected criteria
Review from M B (Respite Resident) published on 11 January 2023 Submitted via Postal Card
Overall Experience

My time here has been very happy with good and friendly staff who are lovely.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you so much for your lovely review - we are so glad you have enjoyed your time with us at Eighton Lodge!

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Review from Jo H (Daughter of Resident) published on 2 December 2022 Submitted via Postal Card
Overall Experience

After experiencing a large chain care home, Eighton Lodge is a breath of fresh air. Absolutely fabulous, the staff are all amazing, very caring, attentive and passionate. Nothing is too much trouble. The home is very clean, with lovely gardens too. The food is also excellent. Mum has settled in very well. Thank you Eighton lodge.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

Thank you Jo, for all the positive feedback! We are always working so hard to make Eighton Lodge the best home it can be for our residents, so it's really lovely to see the efforts seen and appreciated. The staff will be thrilled to read your kind words, we will pass the message on!

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Review from M O (Friend of Resident) published on 29 November 2022 Submitted via Postal Card
Overall Experience

My friend has a variety of complex health requirements. He has been hospitalised on numerous occasions recently and as a result, is very frail and requires 24-hour care. The management care and ancillary staff are always approachable, compassionate and supportive. Even though staff are extremely busy they make time for everyone - always with a smile. When I leave my friend after a visit I feel that he is in safe hands. Eighton Lodge is the care home with the big heart!

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge

We are so glad to hear such positive feedback, it's great to hear your friend is happy here at Eighton Lodge! Our staff will be pleased to hear your kind words, we will pass your message on to the rest of the team.

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Review from Julie C (Ex Family Member) published on 2 February 2022 Submitted via Website
Overall Experience

I have worked in palliative care and a care home also. But I am surprised how this care home is still allowed to operate to government guidelines.No supervision on the first floor and I personally cried listening to a resident pleading for help and was totally ignored when the staff member passed her door. Please don’t put your loved ones in this home or Wellburn Care. They are a disgrace to the care sector.

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Review from Lynn F (Daughter of Resident) published on 2 February 2022 Submitted via Website
Overall Experience
When I viewed the home I was assured that mam would be well looked after and I would not need to worry about her and she would receive two hourly checks as mam cannot walk and is doubly incontinent. From day one there were issues and the two hourly checks never happened.

I visited mam five days a week for four hours at a time. These hours increased to five to six plus as the issues escalated and our concerns grew. I met with the area manager and voiced all the issues and my concerns but even after that meeting issues still continued. I received my response on the 11th of November at 9.56 am. I was given reassurances that Wellburn was taking appropriate action with the staff involved and that communications took place with the staff advising them that immediate improvements in standards were required. That same day I received the response I arrived at mam's room to still find more issues. Mam ended up in hospital with pneumonia, dehydrated with low potassium and sodium levels. I called the GP on the day.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Eighton Lodge
Lynn,

As you know, we've been in communication with you and other family members in relation to the comments you have made both on this site and in person. It's unfortunate, extremely disappointing, but ultimately out of our control, when someone takes the decision to post comments like these....  

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Review from Keith P (Son of Resident) published on 7 January 2022 Submitted via Website
Overall Experience

I cannot wait to rescue my mother from this home and Wellburn Care in general. The manager is brilliant but has no support from the above management who to them it’s a business and a cash cow to them. It's entirely your prerogative if you are happy to not listen to my warning but good luck if you don’t.

Reply from Michael Jimmison, Area Manager at Eighton Lodge

We thank you for your feedback, we have investigated these concerns outside of this forum and have provided you with a response.

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Review from Margaret W (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card
Overall Experience

My mother is very well looked after. All the staff are friendly and very helpful. I have stopped worrying about her and know she is safe. She is always clean and tidy. She loves the staff and always praises them.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you so much for your lovely review of Eighton Lodge! I will pass your comments onto the team.

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Review from Nichol K (Granddaughter of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience

It is the first time I have had a visit with my granny in a pod. The staff were lovely, gardens are beautiful. The pod is a fantastic idea.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for the lovely review of Eighton Lodge! We're so happy you are loving the pods! I will pass your comments onto the team.

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Review from Alison K (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card
Overall Experience

Beautiful home with lovely staff who offer exceptional care. As a family, we are delighted to have found a home my mother can be happy in.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you so much for the lovely review of Eighton Lodge. I will pass your comments onto the team.

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Review from P R (Son of Resident) published on 29 March 2021 Submitted via Postal Card
Overall Experience

It's been a funny year but the staff have been great at keeping in touch with what has been taking place with the home and my mum; which has been really appreciated.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team.

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Review from A M (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card
Overall Experience

Very caring carers. Had a couple of issues but dealt with them straight away.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team.

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Review from Lillian M (Wife of Resident) published on 29 March 2021 Submitted via Postal Card
Overall Experience

Very pleased with the care my husband has received. I have no complaints about the home at all.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team.

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Review from Christine B (Daughter of Resident) published on 24 March 2021 Submitted via Website
Overall Experience

Eighton Lodge is a very nice care facility, it is a bright and modern building with fantastic gardens and lovely views. Our relatives (resident since 2019) room is on the ground floor so we have been able to do window visits during the pandemic although the pod is a great addition we prefer window visits. The staff are very pleasant and welcoming especially the deputy manager who will help and answer any queries we may have. The activities are very well run and the food always looks wholesome and inviting. We would recommend Eighton Lodge.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge! I will pass your comments onto the team.

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Review from S J (Daughter of Resident) published on 11 January 2021 Submitted via Postal Card
Overall Experience

Staff are very caring. Lovely building and gardens for residents. So many activities - shown on social media so relatives can see, much appreciated. Pod in place so we can safely visit relatives. Lots of lovely extras for residents - staff arranged for residents to face mugs made with their family photos displayed on them.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team.

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Review from J P (Husband of Resident) published on 24 December 2020 Submitted via Postal Card
Overall Experience

I find the care of my wife is generally good. Since she has been moved to a downstairs room she is more involved with activities as she has had a couple of pictures taken and uploaded to the website. Due to lockdown, I feel upset when I am due for my video call and it does not arrive when pre-booked. Why can't the staff ring me when there is a delay to stop me worrying. There needs to be better communication and gentleman in charge. Not enough activities.

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Review from Alison R (Granddaughter of Resident) published on 7 December 2020 Submitted via Postal Card
Overall Experience

The carers are fantastic with Gran. Her room is clean. Some communication with family could be improved but I understand that the staff are so busy.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you so much for your lovely review of Eighton Lodge. I will pass your comments onto the team!

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Review from K F (Daughter of Resident) published on 7 December 2020 Submitted via Postal Card
Overall Experience

My mother has been a resident of Eighton Lodge for 2 1/2 years. As a family, we are all happy with the care she has and is receiving. The home is a beautiful building and very nicely decorated. The gardens are lovely and kept very tidy, my mother loved her garden. The staff are always pleasant and friendly. I don't think we could have picked a better home for my mother as she seems happy there.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you so much for your lovely review of Eighton Lodge. I will pass your comments onto the team!

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Review from J A (Aunt of Resident) published on 25 November 2020 Submitted via Postal Card
Overall Experience

Lovely home. Nephew well looked after. Plenty of activities and social occasions. Love the pod setup.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team!

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Review from Christine S (Daughter of Resident) published on 25 November 2020 Submitted via Postal Card
Overall Experience

Eighton Lodge is warm and welcoming and has a lovely atmosphere. The staff are very friendly and helpful. A well-maintained care home inside and outside. It's nice that the residents mix together. Plenty of activities for the residents to join in. Love seeing the photos on Facebook. Lovely to know that your loved one is safe and well looked after. A big thank you to all the staff for what they do for our loved ones, especially this year.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team!

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Review from Raymond L (Son of Resident) published on 18 November 2020 Submitted via Postal Card
Overall Experience

The home is beautiful and has fantastic gardens, which are well looked after. The staff are always helpful and very cheerful, always willing to listen. My mother has been in Eighton Lodge for over two years now and all the family agrees it has been a great choice.

Reply from Charlotte Frankland, Marketing Executive at Eighton Lodge

Thank you for your lovely review of Eighton Lodge. I will pass your comments onto the team.

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No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 September 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (11)

Meet the Team (2)

Kalee Herron
Kalee HerronJob Title:Home ManagerJoined: 2021

Kalee’s journey with Wellburn Care Homes started in November 2021 as Deputy Manager at Ryton Towers care home. As of 2024, Kalee is now the Home Manager of Eighton Lodge. Having worked in the care sector for 14 years before joining Wellburn, Kalee brings a wealth of knowledge and experience in providing excellent residential care.

Qualifications include:
- NVQ Levels 2 and 3
- Level 5 in Leadership and Management in Care
- Specialises in a Level 2 dementia qualification
- Level 2 Medication

- End-of-life champion

Keren Mills
Keren MillsJob Title:Deputy ManagerJoined: 2018

Keren's journey with Wellburn Care Homes started in 2018 working for Whorlton Grange before being made Team Leader shortly after joining. Keren then moved over to our Eighton Lodge home in 2022 before being promoted to Deputy Manager of Eighton Lodge in April 2022.

Qualifications include:
- NVQs Levels 2, 3 and 5

- Train the Trainer

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