Eighton Lodge

Mum came in very worried but everyone has been so lovely to her. Very attentive to her every need. The food has been excellent. The room was more than adequate for her needs. The only negative point is the level of noise but that depends on what room you are in.

Really happy with the care dad gets. Home from home. No concerns at all.

My time here has been very happy with good and friendly staff who are lovely.

After experiencing a large chain care home, Eighton Lodge is a breath of fresh air. Absolutely fabulous, the staff are all amazing, very caring, attentive and passionate. Nothing is too much trouble. The home is very clean, with lovely gardens too. The food is also excellent. Mum has settled in very well. Thank you Eighton lodge.

My friend has a variety of complex health requirements. He has been hospitalised on numerous occasions recently and as a result, is very frail and requires 24-hour care. The management care and ancillary staff are always approachable, compassionate and supportive. Even though staff are extremely busy they make time for everyone - always with a smile. When I leave my friend after a visit I feel that he is in safe hands. Eighton Lodge is the care home with the big heart!

I have worked in palliative care and a care home also. But I am surprised how this care home is still allowed to operate to government guidelines.No supervision on the first floor and I personally cried listening to a resident pleading for help and was totally ignored when the staff member passed her door. Please don’t put your loved ones in this home or Wellburn Care. They are a disgrace to the care sector.

I visited mam five days a week for four hours at a time. These hours increased to five to six plus as the issues escalated and our concerns grew. I met with the area manager and voiced all the issues and my concerns but even after that meeting issues still continued. I received my response on the 11th of November at 9.56 am. I was given reassurances that Wellburn was taking appropriate action with the staff involved and that communications took place with the staff advising them that immediate improvements in standards were required. That same day I received the response I arrived at mam's room to still find more issues. Mam ended up in hospital with pneumonia, dehydrated with low potassium and sodium levels. I called the GP on the day.

I cannot wait to rescue my mother from this home and Wellburn Care in general. The manager is brilliant but has no support from the above management who to them it’s a business and a cash cow to them. It's entirely your prerogative if you are happy to not listen to my warning but good luck if you don’t.

My mother is very well looked after. All the staff are friendly and very helpful. I have stopped worrying about her and know she is safe. She is always clean and tidy. She loves the staff and always praises them.

It is the first time I have had a visit with my granny in a pod. The staff were lovely, gardens are beautiful. The pod is a fantastic idea.

Beautiful home with lovely staff who offer exceptional care. As a family, we are delighted to have found a home my mother can be happy in.

It's been a funny year but the staff have been great at keeping in touch with what has been taking place with the home and my mum; which has been really appreciated.

Very caring carers. Had a couple of issues but dealt with them straight away.

Very pleased with the care my husband has received. I have no complaints about the home at all.

Eighton Lodge is a very nice care facility, it is a bright and modern building with fantastic gardens and lovely views. Our relatives (resident since 2019) room is on the ground floor so we have been able to do window visits during the pandemic although the pod is a great addition we prefer window visits. The staff are very pleasant and welcoming especially the deputy manager who will help and answer any queries we may have. The activities are very well run and the food always looks wholesome and inviting. We would recommend Eighton Lodge.

Staff are very caring. Lovely building and gardens for residents. So many activities - shown on social media so relatives can see, much appreciated. Pod in place so we can safely visit relatives. Lots of lovely extras for residents - staff arranged for residents to face mugs made with their family photos displayed on them.

I find the care of my wife is generally good. Since she has been moved to a downstairs room she is more involved with activities as she has had a couple of pictures taken and uploaded to the website. Due to lockdown, I feel upset when I am due for my video call and it does not arrive when pre-booked. Why can't the staff ring me when there is a delay to stop me worrying. There needs to be better communication and gentleman in charge. Not enough activities.

The carers are fantastic with Gran. Her room is clean. Some communication with family could be improved but I understand that the staff are so busy.

My mother has been a resident of Eighton Lodge for 2 1/2 years. As a family, we are all happy with the care she has and is receiving. The home is a beautiful building and very nicely decorated. The gardens are lovely and kept very tidy, my mother loved her garden. The staff are always pleasant and friendly. I don't think we could have picked a better home for my mother as she seems happy there.

Lovely home. Nephew well looked after. Plenty of activities and social occasions. Love the pod setup.