Barchester Springvale Court Care Home

Springwell Road, Wrekenton, Gateshead NE9 7AD
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9.6 80 Reviews
  • Barchester Springvale Court Care Home, Gateshead
Springvale Court is located in the Wrekenton area of Gateshead, on the site of the former Miners' Welfare Club, close to local shops and public transport links. It is a purpose built care home providing personalised residential and expert dementia care.

Sensitive care is delivered to those living with dementia in specialised Memory Lane Communities; designs within the home help people experiencing dementia to make sense of their surroundings through features such as sensory gardens, memory-prompting curios and rummage drawers - designed to engage people's attention and interest.

Residents have access to many on-site facilities including a hair and beauty salon and residents' garden, and those who live at the home are encouraged to partake in the many daily activities that are offered throughout the home and beyond. Typical activities including baking, craft sessions, music therapy and day trips.

The menu is varied and seasonally tailored. Food is freshly prepared by an excellent team of chefs, ensuring that residents' nutritional needs are met and that they enjoy a variety of dishes.
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Care Provided by Barchester Springvale Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1159

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Springvale Court Care Home to find out the exact price for your requirements.

Contact Barchester Springvale Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Springvale Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Gemma Rooney (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (40)

Barchester Springvale Court Care Home Reviews (80)

9.6

Barchester Springvale Court Care Home has a Review Score of 9.6 (9.612) out of 10, based on 23 reviews in the last 2 years.
Over all time Barchester Springvale Court Care Home has 80 reviews.

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Reviewer Connection to Barchester Springvale Court Care Home
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Review from John A (Husband of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is a permanent resident of Springvale Court. I am very pleased with her care. From her first day, she has been treated with the utmost dignity. I would like to say that all the staff and management are most professional and cannot praise them enough. Thank you.
Reply from Judith Tully, GM at Barchester Springvale Court Care Home
Thank you for your kind review.
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Review from William T (Son of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in this home now for 3 1/2 months. Our whole family are most pleased with the care she receives and I personally would recommend this home to anyone.
Reply from Judith Tully, GM at Barchester Springvale Court Care Home
Thank you for your kind review.
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Review from Sharon S (Daughter of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mam has been at Springvale Court for 5 years. She is really well looked after, the staff are good with her because she can be a tyrant at times.


It eases all the family's minds that she is well cared for, the staff are very friendly when we visit her the staff always keep us informed of my mam's

health.
Reply from Judith Tully, GM at Barchester Springvale Court Care Home
Thank you for your review.
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Review from Valerie H (Daughter of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is well looked after. She has everything she needs. My mam is happy and that's all that counts.
Reply from Judith Tully, GM at Barchester Springvale Court Care Home
Thank you for your comments.
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Review from J D (Nephew of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been extremely well cared for since her admission. We find staff are friendly, caring and have a positive outlook. Our care review was well conducted and various points taken on board.
Further - communication with my aunt's condition is very good and immediate to keep us appropriately
informed.
Reply from Judith Tully, GM at Barchester Springvale Court Care Home
Thank you for your comments.
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Review from Frank Q (Son of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff great, place is always clean. Can't fault the place.
Reply from Judith Tully, GM at Barchester Springvale Court Care Home
Thank you for your kind review.
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Review from C A J (Daughter of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home itself gives off a pleasant atmosphere. Very friendly staff and residents, nice aroma too!


The meals are great with lots of choice and cater for anyone with allergies, dislikes etc.


Rooms are a nice size, with en-suite too. My father is happy and content living here which settles me so

I am happy too.
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Review from Katherine D (Niece of Resident) published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The senior carer we saw listened to everything we said and I felt she knew everything about our aunt, she gave us recommendations. We had plenty of time and wasn't rushed at all. We felt very happy about the level of care our aunt receives.
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Review from Robert G (Husband of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff look after my wife very well, she has a great relationship with them, the home is clean and cosy, couldn't ask for more.
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Review from Gillian C (Granddaughter of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has been in 1 week and has received excellent care. We are all very happy that Grandad has settled in and seems very happy. We are always made to feel so welcome to be here.
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Review from Wendy M (Daughter of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, the staff are lovely and look after my mam very well.
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Review from Helena C (Daughter of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Springvale Court a very pleasant place to visit. Staff are always pleasant and willing to help you if you have any concerns. Mam seems very comfortable here and I have peace of mind.
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Review from Hazel M (Daughter of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my mam is getting very well looked after at Barchester Springvale Court Care Home. She is very safe and seems happy.
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Review from J C (Mother of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care, staff friendly and we are always made welcome.


Staff should be trained more and understand about working with people with dementia.

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Review from A L (Grandson of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service, however, should have tea and coffee service throughout the day. Also, should have tele on wall in the living area.
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Review from P B (Niece of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care, staff are friendly and we are always made welcome.
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Review from Eileen M (Sister of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So impressed with all needs cared for. Has a lovely, happy vibe and management and staff are great. From the initial visit, they were so welcoming and informative. All staff are so pleasant and nothing is too much bother for them. Have seen so much improvement in my brother since his arrival, he is
well cared for and likes the staff and his very pleasant room and food. He gets involved with all activities and outings and enjoys them very much, he says they are so good to him. Couldn't be in a better place.
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Review from S F (Granddaughter of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally staff are lovely, however, they can be dismissive when suggestions around care are made. My grandmother is always well dressed and looks well cared for, however, it's evident, her hair isn't always brushed. Meal options are well amended to my nanas taste so she is never left hungry - cleaners
could make more of an effort to have a 'general tidy round' of her room as mouldy fruit was found in the fruit bowl ready to eat.. loads of activities for my nan to get involved in.
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Review from E G (Daughter of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam is very settled in the care home. They provide lots of good entertainment. Mam is happy so the family is happy. Excellent care is given.
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Review from Colin H (Son of Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely care home, Mother and Auntie are well cared for. Lovely staff and management. My Mother is very happy.
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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Barchester Springvale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.612 for Barchester Springvale Court Care Home is calculated as follows: ( (208 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 273 Ratings = 4.612
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Springvale Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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