Whorlton Grange Cottages, Westerhope, Newcastle upon Tyne NE5 1ND
Whorlton Grange is a luxury residential care home, set in rural Westerhope, on the outskirts of Newcastle. The stunning home sits in private grounds and is surrounded by Westerhope Golf Club. The home boasts stunning award-winning gardens, recently refurbished lounges and homely comforts. Their 48 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.
At Whorlton Grange, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.
Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Whorlton Grange, and discover your kind of home.
Group: Wellburn Care Homes Ltd
Person in charge: Joanne Othen (Home Manager)
Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 51 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 45
Shared Rooms: 3
Rooms with ensuite WC: 38
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Whorlton Grange: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Whorlton Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Whorlton Grange in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.649 for Whorlton Grange is calculated as follows: ( (168 Excellents x 5) + (59 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 239 Ratings = 4.649
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Whorlton Grange is based on 16 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 16 Reviews ÷ 10.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Whorlton Grange has a Review Score of 9.6 (9.649) from 20 Reviews
Review submitted from a Postal Card by Sandra G (Daughter-in-law of Resident) on Tuesday 20 March 2018. Relates to February 2018.
I'm here on my dear mother-in-law's birthday. The home is beautiful, food excellent and staff, warm, caring and friendly. It is home from home. It radiates warmth. I definitely would recommend it. It's class personified, I give it 10 out of 10, lovely quality home, caring staff and peaceful.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jayne C (Daughter of Resident) on Wednesday 7 March 2018. Relates to February 2018.
My dad came from the hospital after approx 10 weeks in 2 different hospitals, and on his first night here he settled. After 2 weeks now he feels very comfortable in his room and with the staff. I do not have to worry that he is not being cared for. The staff are kind and obliging. My dad is kept very clean and his condition is improving with care and support. I am comfortable to visit anytime I wish and always feel welcome.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Judith C (Daughter of Resident) on Tuesday 28 November 2017. Relates to November 2017.
Effective, efficient, caring, anticipating needs.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Nicola R (Daughter of Resident) on Tuesday 14 November 2017. Relates to October 2017.
My dad was looked after so well. When he was poorly they acted so fast. I will not leave my dad anywhere else now. I trust these people 100%.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Valerie W (Wife of Resident) on Tuesday 14 November 2017. Relates to October 2017.
I was overwhelmed with the kindness shown (I cried). I was pleased with his room and all the facilities on offer. I noticed all the residents were dressed and clean. There seemed to be lots of tea and bickies on offer! I look forward to any future visits my husband may make.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Stephen R (Son of Resident) on Wednesday 1 November 2017. Relates to October 2017.
Having never used a care provider before I was unsure what to expect. From the moment my mother was greeted when she arrived, the staff have been professional, helpful and installed full confidence in me that she is being fully cared for. They are very attentive and always manage to keep my mother smiling.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by K H (Daughter of Resident) on Monday 23 October 2017. Relates to October 2017.
Whorlton Grange cares for my mother with wonderful care, empathy and in a loving way. They have kept the family informed and helped mam through illnesses always giving mam personal attention. They give friendly encouragement and frequent stimulus. We are very grateful for all the attention and individual thought for our beloved mam.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Susan Y (Cousin of Resident) on Friday 20 October 2017. Relates to October 2017.
Whorlton Grange is located in a nice area next to a golf course. It is a very attractive stone built group of buildings with well kept gardens. The interior is spacious and spotlessly maintained. The available facilities are first class. The atmosphere gives the impression of a happy and well organised operation with well trained and attentive staff although I do understand that the staff level is currently is not what it should be.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by P S (Respite Resident) on Thursday 14 September 2017. Relates to September 2017.
The room is very good and everyone is very friendly. I arrived after a short stay in hospital for a week's respite care, and being blind and hard of hearing, everyone has been extremely patient and friendly. Treatment has been excellent and I have had plenty of assistance when needed. I can't think of anywhere else I would go.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Margaret L (Daughter of Resident) on Thursday 17 August 2017. Relates to August 2017.
I could not wish for better care for my mother. Thanks to the staff at her home she is the happiest she has been in a long time. We are both happy because I know that she is safe and looked after and we are both supported. It is a real home from home and gives us wonderful peace of mind. A superb care home!
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Veronica H (Resident) on Wednesday 16 August 2017. Relates to August 2017.
My care home ticks all the boxes. It is ideal for me and my family who live nearby. I was not coping well at home and this care home suits me well. I feel secure and safe, someone is always on call but I need to realise there are other residents who are just as important as I am. I have a good relationship with my carers who respect me and have become friends. The managers are first class, picking up quickly on anything that may become necessary with each one of us and dealing with it. Safe hands which are a priority.
How likely would you be to recommend Whorlton Grange? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by R D (Husband of Resident) on Tuesday 15 August 2017. Relates to August 2017.
Too many lovely staff leaving or about to leave..
How likely would you be to recommend Whorlton Grange? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Sophie Maccormack, Marketing Assistant at Whorlton Grange responded to this review on 15 Aug 2017:
I would like to start by thanking you for your comments, we are very pleased to see that on the whole, you find the services we provide to be either good or satisfactory. We are currently reviewing the way we provide activities throughout our homes and hope that you will notice an improvement with this in the near future. Activities are a very personal area and what suits one person does not suit another, however, we would be happy to receive any suggestions on new activities which could be provided in the home to meet your relative’s needs.
In response to the comment you have made about “too many lovely staff leaving” unfortunately, care tends to be a transient industry in which staff do move around. Over the last year Wellburn Care Homes have been concentrating on improving our recruitment and retention procedures and hope that going forward this will provide more stability in the staff team.
Many of the staff who are now leaving are doing so for career development and are able to do this due to the training and experience they have received through Wellburn Care Homes, we wish them all well in their future careers.
Review submitted from a Postal Card by Douglas C (Son of Resident) on Friday 7 July 2017. Relates to June 2017.
My mother has been in this home for 6 years and the proactive help and advice sets them apart. All standards are high and we are kept informed of all events, changes and actions we need to take. We visit the home often at different times so we see most of the staff dealing with different pressures. The support for my mother, particularly this month by way of activities, has been exceptional. Her Alzheimer's is properly recognised and supported.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Gill B (Daughter of Resident) on Monday 15 May 2017. Relates to May 2017.
I take comfort knowing that mum is being cared for in a warm, secure, homely environment by interested and caring staff.
The staff always let me know how mum has been in general when I visit and are quick to contact me if they have concerns, for example, an infection or immediately if there is an emergency.
It is lovely to see the interaction of the staff and residents and the enjoyment the residents get from the activities - such as singing along to music and visiting bands etc...
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Elspeth R (Resident) on Thursday 27 April 2017. Relates to March 2017.
I have been here 3 times for respite care and I find the staff very approachable and friendly. I am happy to come here and I have noticed a change in the carers and I feel there is more motivation and interaction.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by S D (Niece of Resident) on Friday 21 April 2017. Relates to March 2017.
My aunt was having difficulty at home and could not manage. She kept falling. Reluctantly she agreed to go to Whorton for one or two weeks' rest. After her 2 week stay she loved it so much she decided to stay longer. The care she received was first class. Food and care has been wonderful and compassionate. The staff were very understanding, not only for my needs but my aunty's too. As a result of this she has decided to stay for a long time. I have recommended this to a few neighbours.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by R P (Daughter of Resident) on Wednesday 11 January 2017. Relates to November 2016.
All care staff and management treat residents with respect and kindness. All the residence is kept spotless and comfortable. The rooms are comfortable and well furnished.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Margaret C (Daughter of Resident) on Wednesday 21 December 2016. Relates to November 2016.
My Father was admitted just over a year ago. Since then I am more than happy with the care and looking after he receives. He is always clean and well presented when I visit him.
He eats extremely well and enjoys the food. The staff always have time to have a chat with him and that makes him happy as he loves company.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Kevin M (Son of Resident) on Wednesday 21 December 2016. Relates to December 2016.
Excellent care.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Margaret C (Wife of Resident) on Wednesday 21 December 2016. Relates to December 2016.
Very happy with the care and support given to my Husband, staff very friendly.
How likely would you be to recommend Whorlton Grange? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
Job Title: Manager
Joined: 2016
Description:
Joanne has worked in the care industry for over 20 years, and previously progressed to management level within the Home Care sector. Over the past 4 years, Joanne has specifically worked in the Care Home sector, predominantly providing person-centered care to people living with dementia and giving support to their families. Joanne started working for Wellburn Care, at Whorlton Grange, in 2016. Furthermore, Joanne is also a Dementia Champion, who believes in sharing her knowledge of Dementia in order to raise awareness of how it is possible to live with Dementia and not suffer with it.
Job Title: Deputy Manager
Joined: 2007
Description:
Leighanne started working for Wellburn Care Homes as a care assistant in 2007 at Whorlton Grange. With over 10 years experience, Leighanne has progressed within the team at Whorlton Grange, becoming a Team Leader before being promoted to Deputy Manager in February 2014. Leighanne has her NVQ Level 5 and enjoys ensuring residents are receiving the highest standards of person-centered care.
There are currently no Care Home Idol entrants who have performed at Whorlton Grange