St Peter's Court

98 Church Bank Road, Wallsend NE28 7LH
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9.8 75 Reviews
  • St Peter's Court, Wallsend
St Peter’s Court Care Home provides residential and dementia care and is situated in Wallsend, close to the river Tyne, just a short drive away from the Northumbrian coastline.

St Peter’s Court offers a warm and welcoming environment, with a team of highly qualified and caring professionals. What’s more, it is able to enhance the service it provides through an additional layer of health professionals, ensuring that residents receive a first class level of care.

One of the key aims of the St Peter’s Court team is to encourage a sense of independence in their residents. To facilitate this, there is a programme of varied activities to promote good physical and mental wellbeing.

The staff work as a family, supporting each other at all times, and strive to develop meaningful and compassionate relationships with the residents. The working ethos at St Peter’s Court can be summed up in three words: openness, honesty and patience.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 40 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Other Care Provided

  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Danielle Powell (Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (40)

St Peter's Court Reviews (75)

Total of 75, showing 21-40
9.8

St Peter's Court has a Review Score of 9.8 (9.818) out of 10, based on 54 reviews in the last 2 years. Over all time St Peter's Court has 75 reviews.

Overall Experience

  • 63
  • 10
  • 2
  • 0
  • 0

Date Published

75
8
12
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21

Review from L M (Grandson of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming multiple times a week, I always come to see that the staff welcome me in a warm way with kind words. The room is always kept to a good standard for cleanliness and throughout my visits my nana has staff checking on her.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your wonderful review and positive feedback that we will pass to all our team.

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Review from Ian H (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always seems to be taken well cared of and has a healthy relationship with staff and carers.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your 5-star review, your fantastic feedback will be passed on to the team.

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Review from Paula C (Sister-in-law of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5-star care home and lovely staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your fantastic review and wonderful feedback, this will be passed on to the team.

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Review from D H (Relative of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff.
Good living conditions.

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Review from Mark C (Son-in-law of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of my mother-in-law's care and support. The staff provide excellent care and are always approachable and quick to respond to questions and to the needs of the residents. We have noted a real steep change in the quality of the provision over the last several months and commend
the staff and management for their efforts and professionalism.

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Review from C C (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been a resident at the home for almost 7 years. She is looked after so well and I have no concerns for her welfare. Mam doesn't participate in activities, there are plenty going on.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your lovely review and feedback that will be passed to the team.

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Review from Angela H (Daughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Peter's is a very good care home. My mam loves living here, the staff go beyond caring for her, she keeps them on their toes. It's a lovely home and the staff are great.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your lovely review, your fantastic feedback will be passed to the team.

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Review from R L (Son of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely likely excellent staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your wonderful review, your fantastic feedback will be passed to the team.

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Review from G H (Friend of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the change of management a breath of fresh air. I feel much more comfortable with the safety and well-being of my resident, whom I visit. Atmosphere is welcoming also.

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Review from J C (Daughter of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home with exceptional staff.
Friendly, family atmosphere.
Best place I could have put my mam to be cared for.

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Review from J L (Grandson of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a warm, friendly environment I walk into every day that I visit. Staff are very attentive and make my gran's stay comfortable.

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Review from A C (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring staff. Nothings a problem, not like a home at all.

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Review from L W (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and caring. Myself and sister visit every week and find my mam is always happy. Tuesday is hairdressing day and the lady is so lovely with my mam. My mam's hair is always lovely. My mam's bed is always fresh with linen. The food is great, with lots of options to choose from.
I can't thank the day staff enough for how they treat my mam - thank you.

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Review from V P (Granddaughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma is well cared for and comfortable.

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Review from Rikki C (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great care home for my mam. Always go above and beyond for her. She's always happy and loves being here.

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Review from D C (Daughter-in-law of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law really loves living at this him.
As a family, we feel safe and happy knowing she is well looked after here.
All of the St Peter's Court staff are wonderful.

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Review from Pauline T (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We (the family) are over the moon with my mam's overall care. Couldn't ask for any more.

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Review from J S (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, happy with this care home for Mam. The carers are very friendly, but find the temp staff not so. They don't speak or interact. Mam is incontinent now - often come and her pad is soaking - could be changes more frequently. Staff seem very busy.

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Review from Christine Y (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful, kind and patient with residents. The care home is always kept clean to a high standard. Always a choice for breakfast, dinner and tea.

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Review from P F (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam is very happy in the care home. She likes the staff and does not ask to come up as she did when she first arrived at the home. The new management is excellent, listens and acts to our concerns.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for St Peter's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for St Peter's Court is calculated as follows: ( (539 Excellents x 5) + (89 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 642 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Peter's Court is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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