St Peter's Court

98 Church Bank Road, Wallsend NE28 7LH
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9.8 75 Reviews
  • St Peter's Court, Wallsend
St Peter’s Court Care Home provides residential and dementia care and is situated in Wallsend, close to the river Tyne, just a short drive away from the Northumbrian coastline.

St Peter’s Court offers a warm and welcoming environment, with a team of highly qualified and caring professionals. What’s more, it is able to enhance the service it provides through an additional layer of health professionals, ensuring that residents receive a first class level of care.

One of the key aims of the St Peter’s Court team is to encourage a sense of independence in their residents. To facilitate this, there is a programme of varied activities to promote good physical and mental wellbeing.

The staff work as a family, supporting each other at all times, and strive to develop meaningful and compassionate relationships with the residents. The working ethos at St Peter’s Court can be summed up in three words: openness, honesty and patience.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 40 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Other Care Provided

  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Danielle Powell (Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (40)

St Peter's Court Reviews (75)

Total of 75, showing 61-75
9.8

St Peter's Court has a Review Score of 9.8 (9.818) out of 10, based on 54 reviews in the last 2 years. Over all time St Peter's Court has 75 reviews.

Overall Experience

  • 63
  • 10
  • 2
  • 0
  • 0

Date Published

75
8
12
54
21

Review from Linda W (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management of St Peter's Court is outstanding. Throughout a very challenging few months, the staff have provided a safe and settled environment. They have been innovative in offering opportunities for regular contact with family members. My dad is settled and happy. The staff show genuine care for
him and go out of their way to ensure his needs are met. Our family really appreciate all that they do, particularly when our visits are now limited to weekly appointments.

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Review from Andrew B (Resident) assisted by family/friend published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Peter's was excellent, I haven't had to worry about anything, staff are there for you in a minute.

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Review from Paul M (Son of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and help given to Dad during his time at St Peter's was exemplary. The staff were all kind, generous and supportive. We were happy to leave Dad in a place where he was cared for and content.

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Review from Eunice A (Daughter of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the care home, I find it immediately noticeable how friendly and approachable all members of staff are.
The care home is very clean and tidy and the residents seem very happy and content.

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Review from Kenneth W (Husband of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in St Peter's home is excellent and the staff always speak whatever they're doing with a good sense of humour. There is a lot to do in the activities. My wife gets the best care possible I could not ask for any more of them as they work very hard to maintain the service.

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Review from Patricia J (Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Settled well.

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Review from Eunice G (Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here 1 and a half years ago. I arrived from hospital after being a long time with pneumonia.
I find it a very nice place which has helped me get back to normal.
I am well looked after and would recommend anyone in my position to come in if possible.

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Review from Pauline H (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace of mind is a wonderful thing.
I have that with my mam's care.

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Review from Angelina G (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was going out to hospital appointment, she was ready for me arriving, clean and tidy, all documentation needed for the appointment was in an envelope for confidentiality. When the transport arrived staff assisted with my Mam out of the building until the ambulance transport took over. Very helpful
staff, well mannered and very cheerful.

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Review from M H (Son of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would like to commend three members of staff for going beyond the call of duty on this day. They were severely stretched due to a resident being admitted to hospital. Even with a couple of them having their own health issues, they all continued to perform their duties.

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Review from Nicola (Daughter-in-law of Resident) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law resided in St Peter's for a period of 6 weeks prior to being transferred to a palliative care unit. She was cared for with the utmost respect and dignity in her final weeks with us.
The care staff were kind and loving and made her feel special. She enjoyed participating in the activities
including the outings.
I would have no hesitation in recommending the home for your loved ones.

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Review from Helen T (Daughter-in-law of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are attentive, caring and look after the residents extremely well. The home is clean and the food must be very good as my mother-in-law always eats everything. Although she has dementia, she constantly praises the food and has put on weight during her 18 months there.

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Review from Julie A (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident here since January of this year. I have found that she seems much more settled here than at home. The staff are lovely and very welcoming to all the family members and friends. I find they have a rapport with all the residents. They all have a good laugh. My mam always seems
to smile and laugh with the staff. I am so happy mam is getting the care her that she needs. An excellent place :)

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Review from L M (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Peter's Court is a very friendly care home. My mother has adapted to her care here very quickly. Staff are lovely, very friendly and approachable. St Peters is very clean, I am always happy with my mothers room and facilities. I would recommend St Peters based on the above.

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Review from Stephen D (Son of Resident) published on 10 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home extremely considerate and caring to my father over the last 21/2 years.
The staff were kind attentive and very helpful, and even prepared to go the extra mile to ensure my father's safety
You are able to visit day or night without prior engagement,and always contact you
if any problem arises.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for St Peter's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for St Peter's Court is calculated as follows: ( (539 Excellents x 5) + (89 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 642 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Peter's Court is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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