Ashlea Mews

Stanhope Parade, South Shields NE33 4BA

Ashlea Mews is a modern, residential care home that provides quality care for residents, including dementia support.

All rooms are en-suite and decorated to high standards, with modern furnishings and fittings. Residents are given a choice of space and locations across the home, with communal areas providing a focal point to spend time together, often taking part in activities and enjoying entertainment, or simply relaxing with friends and family.

An activity coordinator prepares a programme of events that changes daily, appealing to individual interests and hobbies. The home aims to provide as varied and engaging a lifestyle for residents as possible, which includes regular exchanges with local community groups. The home also benefits from landscaped gardens, which are secure for short walks and fresh air.

Group: Orchard Care Homes

Person in charge: Victoria Jones (Care Home Manager)

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

From South Shields:

1. Head south-west on Dale St towards Woodbine St
2. Turn right onto Woodbine St.
3. Turn left at the 1st cross street onto Ocean Rd.
4. Continue to follow A183.
5. Go through 1 roundabout.
6. At the roundabout, take the 3rd exit onto Beach Rd.
7. Continue onto Westoe Rd.
8. Slight right onto Chichester Rd.
9. At the roundabout, take the 2nd exit onto Stanhope Parade.
10. Destination will be on the right
From South Shields:

1. Head south-west on Dale St towards Woodbine St
2. Turn right onto Woodbine St.
3. Turn left at the 1st cross street onto Ocean Rd.
4. Continue to follow A183.
5. Go through 1 roundabout.
6. At the roundabout, take the 3rd exit onto Beach Rd.
7. Continue onto Westoe Rd.
8. Slight right onto Chichester Rd.
9. At the roundabout, take the 2nd exit onto Stanhope Parade.
10. Destination will be on the right

Visiting:

Visitors welcome anytime.

Parking:

Free on-site parking.

Latest Care Quality Commission* Report on Ashlea Mews: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Ashlea Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Ashlea Mews in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.655 for Ashlea Mews is calculated as follows: ( (195 Excellents x 5) + (80 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 284 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashlea Mews is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 15 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Ashlea Mews has a Review Score of 9.7 (9.655) from 24 Reviews


Average Ratings

  • Excellent
    18
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashlea Mews?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashlea Mews

  • Daughter of Resident/Service User
    13
  • Daughter-in-law of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    3
  • Sister of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • more

Ashlea Mews is a very homely and friendly place. All the staff are very welcoming to visitors and the residents are always well cared for. The meals are of a good standard and get their own choice of what they want. There is always music playing for residents and they have activities to do if they feel like it. Every time I visit the staff are always busy caring for the residents. The rooms are very clean and are homely. I have no complaints about the home and my family are very pleased with it.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   5 out of 5

One afternoon with a singer of old-fashioned songs was really a lovely afternoon with everyone joining in with the sing-song and a little dance with lots of other good afternoons and nights.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   5 out of 5

Vicki Jones, Home Manager at Ashlea Mews responded to this review on 15 May 2018:

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and this includes ensuring that quality activities and entertainment are arranged, so it is lovely to hear that this is enjoyed by residents and families alike.
Kind regards Vicki Jones, Home Manager.

Dad moved in for respite for 6 weeks until I sorted his care package for home.
The staff kept me informed of his well being at all times and were very approachable to discuss his transition home.
The routine, meals and atmosphere were of great benefit to him.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4.3 out of 5

In the eight months my mam stayed here, I could not fault one thing. All the staff were excellent and couldn't do enough for my mam.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4.8 out of 5

This was my mother's third time in Ashlea Mews and as usual, she was cared for very well.

The atmosphere is very warm and the staff are very caring and kind. Hopefully, she will be returning throughout the year.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4.2 out of 5

This home is friendly and treats all residents with dignity, There is plenty for them to do.
Staff go above and beyond their duty. Visitors can go anytime and are always welcome.
You can go on holiday and if you have any worries, you can phone them and they will give you an update. My mam was there for nearly 3 years and in that time, I joined her for Christmas dinner and her birthday was celebrated. 5-stars.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4.9 out of 5

Vicki Jones, Home Manager at Ashlea Mews responded to this review on 12 Feb 2018:

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents so I am pleased to hear that you were able to see that all our residents are treated with dignity and respect and that you were happy with the care your mam received, we very much enjoyed getting to know her.
Kind regards, Home Manager

Very high standard of care. We would recommend Ashlea Mews to anyone. The staff were brilliant!

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4.7 out of 5

My Mam has beein in Ashlea Mews since May last year. I find the staff very good, easy to talk to. The food is good and also the activities. I would recommend it to anyone who was thinking about putting their relatives in care.

How likely would you be to recommend Ashlea Mews? Likely

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Average Rating:   3.8 out of 5

This is a lovely caring home in which my sister is very happy. She is always treated with kindness and dignity, thanks to the excellent example set by the management.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   5 out of 5

Vicki Jones, Home Manager at Ashlea Mews responded to this review on 18 Aug 2017:

Thank you for taking the time to write a positive review for Ashlea Mews, all comments are greatly appreciated and I will certainly pass them on to the team. The staff always make great efforts to make sure the residents are always happy and we are glad that you and your sister are treated kindly.
Vicki Jones, Home Manager

My mother has been a resident since April and has settled in well. The staff are all very attentive and the management very approachable.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4.6 out of 5

Victoria Jones, Home Manager at Ashlea Mews responded to this review on 25 Jul 2017:

Many thanks for taking the time to leave a positive review for Ashlea Mews, this makes a big difference to our staff and to our home. I will share your comments with the team, who will be very pleased.
Victoria Jones, Home Manager.

Very comfortable home, ideal furnishings for residents, very nice staff, only visited for 2 weeks but settled well.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4.7 out of 5

Victoria Jones, Home Manager at Ashlea Mews responded to this review on 25 Jul 2017:

Many thanks for taking the time to leave a positive review for Ashlea Mews, this will be greatly appreciated by the staff. I will pass your comments onto the team, who will be very pleased.
Victoria Jones, Home Manager.

I find this home a pleasure to be in when visiting my nan I feel welcome every time I come in. The staff are fab if ever I need anything all I have to do is ask if I have a problem it is sorted.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   5 out of 5

Vicki Jones, Home Manager at Ashlea Mews responded to this review on 28 Jun 2017:

Many thanks for the review of Ashlea Mews. I am pleased to hear you feel the staff are fab and you find the home a pleasure to visit. It is great to hear that you are made to feel welcome by our staff and that you can approach them should there be an issue. Kind regards.

Dad has received the best possible care at Ashlea Mews.
He has just been moved into a much nicer room. Bigger and has a view out of the window, which because he is confined to a chair all day, is invaluable. He has no complaints and seems happy with the care he gets which in turn makes us happy.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4.9 out of 5

Vicki Jones, Home Manager at Ashlea Mews responded to this review on 28 Jun 2017:

Many thanks for your review of Ashlea Mews. I am pleased to hear that your dad is happy with the care he receives. I am happy to hear that he likes his new room with the view out of the window. Kind regards

When visiting my nana, she is dressed well and we always feel welcome. Residents always seem happy. My nana loves her outings the staff take her on and loves her activities.
If Nana is under the weather, staff are very attentive. 5* to all staff.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4.8 out of 5

Vicki Jones, Home Manager at Ashlea Mews responded to this review on 28 Jun 2017:

Many thanks for taking the time to review Ashlea Mews, we really do value your feedback. I am pleased to hear that your Nana loves her outings and the activities on offer. It is nice to hear that you are made to feel welcome when visiting, and I will ensure that the positive feedback is shared with staff. Kind regards

At 93, after living on his own for 30 years, dementia meant Dad could not cope alone. We thought living in Residential Care was going to be a big change for him and were concerned he would not settle. Due to the excellent care, compassion and empathy of every member of staff, he settled amazingly well and even said how content he was. This place gave him company, gave him back his independence, gave him a renewed confidence, and felt safe again as all his needs were met or anticipated. The staff were equally caring when a physical illness meant new needs had to be met. I cannot praise the staff enough. He was taken out, he was involved in social activities, parties, entertainment, plus the staff got to know him well and appreciated his sense of humour and stubbornness. The management and staff were always on hand and were able to tweak things for personal care as things arose. We would recommend to anyone.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   5 out of 5

Vicki Jones, Home Manager at Ashlea Mews responded to this review on 23 Jun 2017:

Many thanks for your review of Ashlea Mews. I am pleased to hear your father settled in well at Ashlea Mews. Person-centered care is one of our priorities in the home so I am pleased this has been noted. I am happy that you felt your father’s stay enabled him to renew his confidence and gain back his independence. Kind regards

Ashlea Mews is a lovely place. They make me feel welcome. My mam is looked after well.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4 out of 5

Vicki Jones, Home Manager at Ashlea Mews responded to this review on 22 May 2017:

Many thanks for taking the time to review Ashlea Mews. We are pleased to hear you feel that your mum is well looked after and also that you are made to feel welcome, this is the atmosphere our staff strive for. Kind regards

I find that the staff have great patience and are very helpful, they really seem to care about the residents in their charge. Also, the management are very supportive and take time to help you as it is very difficult getting your head around a relative who has dementia.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   5 out of 5

Vicki Jones, Home Manager at Ashlea Mews responded to this review on 22 May 2017:

Many thanks for your review of Ashlea Mews. We are very encouraged to hear you feel our staff have great patience and are helpful. We strive to support our residents and their families in our care. And we are pleased that you found this to be the case. Kind regards

As my mother lives with me she was very anxious going into respite while we went abroad on holiday. The staff at Ashlea Mews were kind, considerate and their standard of care was excellent. Myself and my mother would most definitely use Ashlea Mews care home for respite again.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4.8 out of 5

Vicki Jones, Care home manager at Ashlea Mews responded to this review on 04 Apr 2017:

Thank you very much for your review of Ashlea Mews.
I am so pleased that your mother enjoyed her stay with us.
It is lovely to hear that you would choose our home again.
We do try to maintain a high standard of care and it is great to know that this is noticed.
Thank you again.
Best wishes.

Nana has been in the home for 1 year. The handyman made us very welcome and helped to put up photos/pictures to help make her room homely and move her stuff in.
There is always plenty of food, fruit and choices, it all looks and smells delicious. The dining room is pleasant and relaxed with table cloths. Regular residents/relative meetings are held.
Activities coordinators do a good job, with lots of outside artists coming to the home and residents fundraising.
However they have lots of paperwork to do which takes up their time, 2 floors to cover.
Most carers are lovely, friendly, caring and respect the dignity, but always very busy with paperwork - especially senior carers, which takes away from care time.

How likely would you be to recommend Ashlea Mews? Likely

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Average Rating:   3.9 out of 5

Vicki Jones, Care home manager at Ashlea Mews responded to this review on 27 Feb 2017:

Many thanks for taking the time to leave your review and for highlighting many positive points about the home.
We take on board your feedback about staff availability and will incorporate it into our review meetings with the team.
Kind regards.

Very pleased with the care and dignity which was received by my mother in law in the three years she was in care. Not a very easy woman to care for as she didn't always appreciate what was being done for her.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4.7 out of 5

Vicki Jones, Care home manager at Ashlea Mews responded to this review on 27 Feb 2017:

Thank you very much for your review.
I am so pleased that you were happy with the care that your mother in law received.
Our staff do work hard to maintain a high standard of care, we try to make sure that all our residents and their families are made to feel welcome and at home.
Thank you again.
Best wishes.

I have been exceptionally pleased with the care Mam has received over the three years she hs been resident in Ashlea Mews. The staff have treated her with respect and dignity at all times even though she was not an easy person to look after, because she knew her own mind and if she didn't want to do anything she wouldn't and she wasn't very respectful to the staff and treated them like servants at times.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   5 out of 5

When mam had to go into residential care in June 2016, we looked at several homes. However, the one thing that stood out about Ashlea Mews was the friendly atmosphere and the approachable and helpful staff. The staff were loving, caring and friendly towards not only Mam but also us as her family. The food was of high quality and varied. Sadly, Mam died on Christmas Eve, and we wish she could have spent more happy days at Ashlea Mews. I would not hesitate to recommend this home to anyone faced with the dilemma of placing an elderly relative into a care home.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4.8 out of 5

Our mam went into the care home in August and she is really happy there (despite not wanting to leave her bungalow) The staff are absolutely lovely to her, her clothes are washed and ironed every day, the meals are cooked on the premises and mam says she enjoys them all. There seems to be some activity going on every day, we have had Elvis and Al Johnson entertaining the residents. I would wholeheartedly recommend this care home to anyone.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   5 out of 5

Vicki Jones, Care home manager at Ashlea Mews responded to this review on 13 Jan 2017:

Thank you very much for your review of Ashlea Mews.
I am so pleased to hear that your mother is happy in the home and is enjoying the entertainment and meals.
It is so important to us to make sure that our residents are made to feel at home and their families welcome.
Thank you again.
Best wishes.

My Mother has been a resident in Ashlea Mews for almost five years. From the very first day, the staff welcomed her and made her comfortable and kept us, the family informed on how she was settling in. Over the last five years we have built up a wonderful relationship with the staff and this has had a positive impact on my Mam. They know when she's feeling low, unwell or just needs a little chat or hug to perk her up. We have witnessed how the staff treat the rest of the residents and I can say they treat them like they would their own family. The staff give more than 100% of their time. They regularly turn up on their own time and help out at Summer fetes, open days and resident parties. They work extremely hard and sometimes in very difficult circumstances, having to deal with Dementia, or when a resident passes away. The Manager and staff are always approachable and deal with any concerns immediately. We as a family always recommend the home to other people, and so far we have had two friends who have had parents living in Ashlea Mews, and I wouldn't hesitate to recommend them in the future.

How likely would you be to recommend Ashlea Mews? Extremely Likely

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Average Rating:   4 out of 5

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