Ashlea Mews Care Home in South Shields offers residential care, dementia care and respite care in a friendly and supportive environment.
Rated ‘Good’ by the CQC (February 2021), the home includes 40 en-suite bedrooms, spacious communal areas and attractive gardens. The experienced team provides personalised care, supporting both everyday needs and more complex requirements.
With in-house entertainment and visits to local attractions, residents at Ashlea Mews Care Home can enjoy a fulfilling,...
Care Provided by Ashlea Mews Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Ashlea Mews Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Orchard Healthcare Group
- Private Owned
Person in charge
- Victoria Yeoman (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2002
- Number of floors: 3
Room Information
- Single Rooms (40)
Visiting
- Visitors welcome anytime.
Parking
- Free on-site parking.
Ashlea Mews Care Home Reviews (91)
Ashlea Mews Care Home has a Review Score of 9.7 (9.697) out of 10, based on 19 reviews in the last 2 years.
Over all time Ashlea Mews Care Home has 91 reviews.
My mother was admitted in early May. She had great difficulty in communicating and recognising her family before she was admitted to Ashley Mews. The improvement in her awareness since her time here is remarkable. She is more alert and aware of her family again. I feel the care and interaction within her environment have gone a long way to her overall improvement. The atmosphere within Ashley Mews is vibrant, friendly and inclusive of everyone regardless of circumstances. Finally, the whole place is bright, clean and positive.
Thank you so much for your review this is greatly appreciate this
Ashley Mews is so welcoming and nice from the moment you walk through the doors. The staff, from senior management to the cleaners, are so pleasant and welcoming, and try to make sure all the residents and visitors are cared for and made to feel as comfortable as humanly possible. It is the best place anybody could ask for to look after their loved ones.
Thank you s much for your review we greatly appreciate this.
Friendly staff, our friend is very happy and praise the staff. Nice to see lots of activites for them and able to join in.
Thank you so much for your review; this is greatly appreciated.
My mother is being well looked after and is very happy here.
Thank you so much for your review this is greatly apprechated
All of the residents are smart and look comfortable. Our relative gets agitated at times, and all staff treat her with kindness and dignity. As a family, we couldn't wish for a better place for our loved one to be cared for and loved.
Thank you for your so much for your review this is greatly apprechated
The manager and her staff are very approachable and deal with queries and requests in a prompt and helpful way.
Thank you so much for your review this is greatly apprechated
I have lived in this care home since 2024. Moved in with my wife. I was made welcome from the date of move in. The home is nice and clean, my room is cosy and the way I want it. Food is lovely, I have no complaints.
Thank you so much for your review this is greatly appreciated
My mam is well looked after; the staff are really friendly, caring and helpful. There's a good atmosphere at the home.
Thank you so much for your review this is greatly apprechated
The staff are all wonderful, very friendly and have a great rapport with the residents. The home is very safe and secure. It gives me confidence that my father is being well cared for. The residents have daily activities and regular afternoon singers.
I would honestly recommend Ashlea Mews to anyone looking for a fantastic Care Home.
Thank you so much for your review this is greatly apprechated
It's a good home, it feels safe. I have made a good friend in another resident. I don't like doing the activities but I do enjoy watching other people do them.
Thank you so much for your review this is greatly apprechated
Vicky was exceptionally kind and compassionate, combined with a healthy dose of humour, when looking after Fred and Maureen. She is always very friendly and good-humoured, which means a great deal when looking after old people and people with dementia. She is always very approachable and always tries to meet the needs of residents. We have been very happy with the care.
Thank you so much for your review this is greatly appreciated
On all my visits to Ashlea Mews I have found all staff and management very pleasant and helpful. The home is very clean and they have a good choice of food + drinks. The residents needs are all cared for, and they are kept very clean. I would recommend Ashlea Mews to people as a very good home for residents.
Thank you so much for your review we greatly appreciate this
After viewing several homes for our Mum, we were impressed by how honest and straightforward the manager was, clearing up some of the queries and worries we had. She showed us a lovely room that was vacant, and we could genuinely see our mum happy in that room. After a quick conversation, we agreed for mum to move to Ashlea Mews & haven't regretted it. The home smells lovely, that's a credit to all staff for keeping it clean at all times. Entertainment Manager goes above and beyond to include everyone in activities & gets Mum to participate despite her lack of sight & that's a credit to him.
Thank you so much for your review this is greatly appreciated
Very pleased about all the care and facilities that was given to him.
Thank you so much for your review this is greatly appreciated
I continue to be treated as part of the Ashlea Mew family and know my husband is in good hands. They are very caring and patient with him if he is irritable at times which is understandable. The staff all work so hard and still manager to be cheerful and friendly. I can talk to them about anything and am happy he is in their care.
Thank you so much for your review this is greatly appreciated
From the first day of my mam going into this care home she has been happy and looked after very well. She says the food is great, the staff are great and the activities are good.
Thank you so much for your review, this is greatly appreciated.
All, of the care home team, have allowed our Mam to live, with dignity and care we were not equipped to dispense. The team was thoughtful caring and professional throughout our Mam's residency. They kept us appraised and up to date with Man's ups and downs and advised us on our options and choices throughout Mam's journey.
Thank you so much for your review this is greatly appreciated by us all.
We are so grateful to the staff at Ashlea Mews Care Home. They are unfailingly cheerful, caring, helpful and respectful. Mam is not an easy resident, and they always care for her with care and respect, even with her difficult behaviour.
Thank you so much for the review; this is greatly appreciated by everyone at Ashlea Mews.
Would highly recommend.
Thank you so much for your review; this is greatly appreciated by Ashlea Mews.
My dad was in Ashlea Mews for two years until his death. Staff were always friendly and professional and genuinely seemed to care about the residents. The place was clean and cheerful and there was always things going on. Dad loved the meals - cooked on-site!
Thank you so much for your review; this is greatly appreciated by the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2019Good
- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 04 Dec 2025
At our amazing care home in South Shields, a simple idea has had a life-changing impact. The team wanted to make sure every resident could feel listened to, understood, and...
- 04 Mar 2025
The tradition of Valentine’s Day began back in 496 AD, and couples ever since have used February 14th as an opportunity to celebrate all things love and romance. We decided...
- 28 Feb 2025
We're thrilled to announce that Orchard Care Homes has been selected as a finalist in not one, but two prestigious categories at the HealthInvestor Awards! As finalists in ‘Specialist Care...
There are no upcoming events for Ashlea Mews Care Home.
Awards / Recognitions (3)
- 15 Jun 2024Recipient: Orchard Healthcare Group
- 16 Nov 2023Recipient: Orchard Healthcare Group
- 08 Oct 2021Recipient: Orchard Healthcare Group
Meet the Team (1)
My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12 years, I first started as a Care Assistant at Ashlea Mews in 2007 and became Home Manager here in 2016.
Frequently Asked Questions about Ashlea Mews Care Home
What types of Care is Ashlea Mews Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ashlea Mews Care Home have?
There are 40 Single Rooms.
What are the Facilities & Services at Ashlea Mews Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ashlea Mews Care Home to the centre of South Shields?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashlea Mews Care Home to verify any information. View our terms and conditions. Ashlea Mews Care Home has an Enhanced Service - more info.