Ashlea Mews Care Home

Stanhope Parade, South Shields NE33 4BA
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9.8 82 Reviews
  • Ashlea Mews Care Home, South Shields
Ashlea Mews Care Home offers residential care, dementia care and short-term respite care in South Shields.

Rated 'Good' by CQC (February 2021), the care home has 40 en-suite bedrooms, large communal rooms, dining rooms and spacious gardens for residents to enjoy. The friendly, hard-working team at Ashlea Mews are experienced in providing individualised, person-centred care, and their team of specialists work with the Local Authority, family and health professionals to ensure your loved one receives the best care possible. Whether residents require help with day-to-day tasks or need a higher level of care, the team at Ashlea Mews Care Home can help.

From support with medication management to personal hygiene and much more, Ashlea Mews Care Home can offer the highest standard of care to the community of South Shields. If you're looking for a care home and want to know about the home, give the team a call.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1232
  • Self-Funded Residential Dementia Care: from £1232

These prices are only a guideline, please contact Ashlea Mews Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Yeoman (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Ashlea Mews Care Home Reviews (82)

Total of 82, showing 1-20
9.8

Ashlea Mews Care Home has a Review Score of 9.8 (9.758) out of 10, based on 15 reviews in the last 2 years. Over all time Ashlea Mews Care Home has 82 reviews.

Overall Experience

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Date Published

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Review from R S (Daughter of Resident) published on 25 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are really happy with the care our Mother receives from Ashley Mews. We get regular phone calls keeping us up to date with mam's well-being. We are always asked if we have any concerns; if we happen to have a concern, it is quickly dealt with. Ashlea Mews is always a welcome place to
visit, it is always impeccably clean and the residents all seem settled, well attended to and the staff's attitudes are very caring. Our mam has all her needs met & she has the opportunity to join in with the numerous activities, we wouldn't have wished for a better caring place.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for the review is much appreciated

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Review from E O (Daughter of Resident) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing several homes for our Mum, we were impressed by how honest and straightforward the manager was, clearing up some of the queries and worries we had. She showed us a lovely room that was vacant, and we could genuinely see our mum happy in that room. After a quick conversation, we agreed
for mum to move to Ashlea Mews & haven't regretted it. The home smells lovely, that's a credit to all staff for keeping it clean at all times. Entertainment Manager goes above and beyond to include everyone in activities & gets Mum to participate despite her lack of sight & that's a credit to him.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review this is greatly appreciated

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Review from Lynne H (Daughter of Resident) published on 4 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care provided by the team at Ashlea Mews. The staff are all very professional but also caring, attentive and warm. My dad has been treated with the utmost dignity and respect and it feels like a very safe and homely environment for him. The home is always clean, there is a
good choice of meals and the activities are wide ranging and engaging for residents. It is a comfort to know my dad is in safe hands.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so Much for your review we really appreciate your opinion

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Review from Eleanor H (Partner of Resident) published on 22 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased about all the care and facilities that was given to him.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review this is greatly appreciated

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Review from Frances M (Wife of Resident) published on 19 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I continue to be treated as part of the Ashlea Mew family and know my husband is in good hands. They are very caring and patient with him if he is irritable at times which is understandable. The staff all work so hard and still manager to be cheerful and friendly. I can talk to them about anything and
am happy he is in their care.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review this is greatly appreciated

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Review from Gavin F (Friend of Resident) published on 19 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly and pleased to see you greeting occurs every time you visit. Care for the residents is apparent from every interaction. It is a very busy place but smiles and friendliness are always present. It is a place residents can call home.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review this is greatly appreciated

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Review from G R (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of my mam going into this care home she has been happy and looked after very well. She says the food is great, the staff are great and the activities are good.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review, this is greatly appreciated.

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Review from Keith S (Son of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All, of the care home team, have allowed our Mam to live, with dignity and care we were not equipped to dispense. The team was thoughtful caring and professional throughout our Mam's residency. They kept us appraised and up to date with Man's ups and downs and advised us on our options and choices throughout
Mam's journey.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review this is greatly appreciated by us all.

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Review from Pauline M (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to the staff at Ashlea Mews Care Home. They are unfailingly cheerful, caring, helpful and respectful. Mam is not an easy resident, and they always care for her with care and respect, even with her difficult behaviour.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for the review; this is greatly appreciated by everyone at Ashlea Mews.

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Review from Fiona R (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been resident since April and has settled well with excellent care. Such a relief for us all that she is in good hands. The management and staff are welcoming, friendly and genuinely care for their residents. The atmosphere is so friendly, there are plenty of activities for all to enjoy and
even a hairdresser on a Monday!
Would highly recommend.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review; this is greatly appreciated by Ashlea Mews.

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Review from Judith N (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Ashlea Mews for two years until his death. Staff were always friendly and professional and genuinely seemed to care about the residents. The place was clean and cheerful and there was always things going on. Dad loved the meals - cooked on-site!

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review; this is greatly appreciated by the home.

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Review from J C (Friend of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I helped the resident move into an interim bed initially. From that very first day, I felt confident that she would be cared for. The staff were friendly and welcoming. The staff are always on hand to answer any queries, and nothing is a problem. The resident seems happy to be there most of the time,
despite having Alzheimer's and wanting to go home.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you for your review; this is greatly appreciated by everyone at Ashlea Mews.

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Review from Karen R (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff do anything to help with my mam who can be very stubborn. Friendly atmosphere.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you for your response this is much appreciated.

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Review from Gail A (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is provided to my mam. Cannot praise this care home enough. The staff bends over backward to support my mam.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your reveiw, this is much appreciated.

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Review from Susan T (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Ashlea Mews Care Home for over 2 years and in that time she has been well cared for both physically and emotionally. As her family, we are always informed of her care plan changes and always get involved in all the activities that they always plan. All the staff and management are
a credit to the home and when I am not there I know the care my mam receives is first class.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your reveiw, this is much appreciated.

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Review from M M (Wife of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Ashlea Mews Care Home eight weeks ago.
From first being shown around, I had a good feeling about the place. It's very clean, tidy and well maintained. After viewing and ruling out other care homes, I was delighted and relieved to be shown an available room which was perfect.
I met with the manager to discuss my husband's many complex needs, including poor mobility. She immediately arranged for him to have an electric, adjustable bed and his own wheelchair. I am kept well informed on all medical and non-medical matters.
I visit often. The lovely staff always help my husband walk about safely, keep him clean and comfortable. They work non-stop, caring for all of the residents, attending to their needs with patience and good humour. Nothing is too much trouble. When family visit, we telephone the home in advance if we want to make special arrangements, such as sitting outside in the garden or when a friend wants to take my husband to the local park in his wheelchair. The staff always accommodate. Our family and friends all agree that my husband receives excellent care. Thank you.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review, your kind words mean a lot.

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Review from David L (Son of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ashlea Mews for over two years now, and from day one, the staff have been warm and welcoming to my mother and us. I cannot thank them all enough for the wonderful work they do for my mother.

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Review from Gary T (Son of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my mam entered the care home she was made to feel welcome and immediately felt at ease and comfortable. In the months my mam has been at Ashlea Mews, she has really come out of her shyness and joins in with the events. The staff cannot be faulted and are on top of all situations. As a family,
we would not want our mam anywhere else.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you for your kind words this is greatly appreciated.

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Review from Dawn W (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Ashlea Mews care home since February 2021, and I have to say I don’t know what I’d do without this facility. Every single member of staff is so caring, friendly and professional. My mam is nearly 99 and has dementia, but nothing is too much for the staff. Thank god for them all.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your kind words, greatly appreciated.

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Review from A P (Daughter of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff caring and genuinely concerned about the welfare of my mother following a short hospital visit. My mother was so pleased to come back home, biggest of smiles upon seeing her carers. Thank you for everything you do for her and our family.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you for your review. We really appreciate this.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Ashlea Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Ashlea Mews Care Home is calculated as follows: ( (138 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlea Mews Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Vicki

Vicki Yeoman

Job Title: Home Manager

Joined: 2016

My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12 years, I first started as a Care Assistant at Ashlea Mews in 2007 and became Home Manager here in 2016.

Frequently Asked Questions about Ashlea Mews Care Home

What types of Care is Ashlea Mews Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashlea Mews Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Ashlea Mews Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashlea Mews Care Home to the centre of South Shields?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashlea Mews Care Home to verify any information. View our terms and conditions. Ashlea Mews Care Home has an Enhanced Service - more info.