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Ashlea Mews Care Home

Stanhope Parade, South Shields, Tyne & Wear NE33 4BA
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Ashlea Mews Care Home, South Shields
Ashlea Mews Care Home, South Shields
Ashlea Mews Care Home, South Shields

Ashlea Mews Care Home in South Shields offers residential care, dementia care and respite care in a friendly and supportive environment.

Rated ‘Good’ by the CQC (February 2021), the home includes 40 en-suite bedrooms, spacious communal areas and attractive gardens. The experienced team provides personalised care, supporting both everyday needs and more complex requirements.

With in-house entertainment and visits to local attractions, residents at Ashlea Mews Care Home can enjoy a fulfilling,...  

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Care Provided by Ashlea Mews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Ashlea Mews Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Victoria Yeoman (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 3

Room Information

  • Single Rooms (40)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Ashlea Mews Care Home Reviews (93)

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9.7

Ashlea Mews Care Home has a Review Score of 9.7 (9.697) out of 10, based on 19 reviews in the last 2 years. Over all time Ashlea Mews Care Home has 93 reviews.

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Showing 93 reviews matching selected criteria
Review from Suzanne Y (Daughter of Resident) published on 8 November 2021 Submitted via Postal Card
Overall Experience

I cannot praise the staff and home enough. I feel like a different person because I know that my mam is in good hands, she is safe. Well looked after by marvellous staff who care about her. She enjoys the company of other residents and likes the food. Thank you.

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Review from Ian D (Son of Resident) published on 7 October 2021 Submitted via Postal Card
Overall Experience
The staff and management were very helpful and professional.

Many thanks to the manager and her team.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for your kind review, we are very pleased to hear that you are happy with the care that we provide. Many thanks.

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Review from D P (Wife of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

My husband has just died following a 3-month stay in a local care home. He settled in well, considering he had dementia and was highly thought of by the staff. Their care was second to none. He was treated with dignity and I knew from the very start he was in good hands. Staff who work with dementia patients are very special people and give 101%.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for your lovely review, we appreciate all the feedback that we receive and it was a pleasure to look after your husband. Kind regards, Vicki Yeoman.

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Review from T V (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card
Overall Experience

Ashlea Mews is a very good care home. The staff are very friendly and accomodating. The home is always very clean and tidy. The residents seem very happy and well looked after (including my dad). They seem to be very understanding of everyone's needs and respectful towards the families.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for your kind words, we appreciate all the feedback we get and are very pleased to hear that you are happy with the care we provide at Ashlea Mews. Kind Regards, Vicki Yeoman.

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Review from Beryl R (Niece of Resident) published on 7 April 2021 Submitted via Postal Card
Overall Experience
Always made very welcome in home.
Staff friendly and approachable.
Resident always very clean and well presented.
Informed of any issues/medical problems quickly.

Management is always available to talk.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for taking the time out to leave a review for our home, We are delighted to hear that you are pleased with the care we provide. Kind Regards, Vicki Yeoman.

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Review from David M (Son of Resident) published on 7 April 2021 Submitted via Postal Card
Overall Experience

Professional staff, first-class care, always willing to help at all times and friendly staff.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for taking the time out to leave a review for our home. We are delighted to hear that you are pleased with the care we provide. Kind Regards, Vicki Yeoman.

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Review from Kelsey L (Granddaughter of Resident) published on 30 March 2021 Submitted via Postal Card
Overall Experience

I cannot be more thankful for the care of my nanna. Actually seeing her, you can see improvements and just her overall happiness and eating well; she is glowing.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for your lovely review. We appreciate all the feedback we receive. Many thanks, Vicki Yeoman.

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Review from Keith H (Son of Resident) published on 30 March 2021 Submitted via Postal Card
Overall Experience

Ashlea Mews provides my mother with excellent care. She is comfortable and safe and very well looked after by friendly, helpful and considerate staff.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for your lovely review. We appreciate all the feedback we receive. Many thanks, Vicki Yeoman.

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Review from Robert G (Son of Resident) published on 19 March 2021 Submitted via Website
Overall Experience

Been to see mam today. First time since she went into Ashlea Mews. Great to see her. The staff were fantastic, the place was immaculate. She has settled in great which is a credit to the staff. I feel so much happier now that I am allowed to see her and see how settled she was.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Robert, thank you for your kind words. I will pass your comments onto the team and I know they will very much appreciate it. I am delighted to hear that you are happy with the care we provide at Ashlea Mews. Kind Regards, Vicki Yeoman.

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Review from Julie B (Granddaughter of Resident) published on 19 March 2021 Submitted via Website
Overall Experience
My nana was admitted into Ashley Mews in January 2021 and the level of care is exceptional. She was very confused when she first arrived but is continuing to thrive whilst in their care.

Seeing how happy she is on photographs and staff updates makes us as a family so reassured she has settled in well and has made lots of new friends. We can't thank the manager and staff enough.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for taking the time out to leave a review for our home. We are so happy to hear that you are pleased with the care we provide at Ashlea Mews. Kind Regards, Vicki Yeoman.

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Review from Stephen R (Nephew of Resident) published on 24 February 2021 Submitted via Postal Card
Overall Experience

My aunt was well cared for and respected in Ashlea Mews. Staff were capable, pleasant and helpful. The home is well managed and has a welcoming and friendly atmosphere. Sadly the resident passed away whilst in care. I was given excellent feedback during the last few days.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Stephen, thank you for your review and kind words. We very much appreciate you taking the time out to provide feedback for our home and are delighted to hear that you were pleased with the service we provided. Many thanks.

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Review from Jo F (Daughter of Resident) published on 22 December 2020 Submitted via Postal Card
Overall Experience

My mother lived in Ashlea Mews for almost 2 years, and I cannot recommend it enough. The staff were excellent, helpful and treated the residents with care and respect. It's also very clean and has a wide range of activities. As my mother passed away under Covid restrictions, the staff and management were still so helpful and caring, even in difficult times.

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Review from L J (Son of Resident) published on 16 November 2020 Submitted via Postal Card
Overall Experience

Dad settled in well and seems happy day to day.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for your kind review, that is lovely to hear.

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Review from K J (Son of Resident) published on 2 November 2020 Submitted via Postal Card
Overall Experience

I would not have me, mam, anywhere else. They have been brilliant with her before the virus and after.

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Review from R R (Son-in-law of Resident) published on 14 October 2020 Submitted via Postal Card
Overall Experience

My father-in-law is always well taken care of and has settled into the home very well. The staff are always welcoming when we visit and the home is kept to a high standard of hygiene. We are kept well informed of any occurrences regarding my father-in-law's welfare and of any news we want to know.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

The staff of Ashlea Mews would like to thank you for your kind comments.

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Review from Sam L (Friend of Resident) published on 16 March 2020 Submitted via Website
Overall Experience

I would highly recommend this home, fabulous management and staff, very clean and always has some sort of entertainment for the service users.

Reply from Victoria Yeoman, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe our...  

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Review from T S (Son of Resident) published on 28 February 2020 Submitted via Postal Card
Overall Experience

I visit mam as often as possible. The staff always make me welcome and give me regular updates on mum's progress. Mam has settled in here very well. I feel she is in a safe and comfortable environment. I think the staff work very hard in the care industry. All the staff are very helpful.

Reply from Victoria Yeoman, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would...  

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Review from Tracey B (Granddaughter of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

My nana has been at Ashlea Mews for four years until she passed away there. The staff were lovely and treated her as if she were their own family. Their kindness and compassion to nana and us as a family during her final weeks and days will never be forgotten. The staff work long hard hours but still made time for us all, we appreciated all their hard work. I would like to say a big thank you to each and every one of them.

Reply from Victoria Yeoman, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you found our staff to...  

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Review from P S (Sister of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

Very impressed at this home. Bright, clean, colourful environment, Staff excellent, cannot praise them enough. They go out of their way to help and encourage and are so welcoming to visitors. Management and staff very understanding and caring.

Reply from Victoria Yeoman, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you have been...  

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Review from B H (Son of Resident) published on 13 November 2019 Submitted via Postal Card
Overall Experience
In early September, my father moved into Ashlea Mews. He was immediately at home and was very pleased with his choice. The home was clean, bright and had cheerful staff.

Each time we visited my father, the staff were happy, polite and obliging to help. Unfortunately, my father's health declines very quickly and the staff stepped in to be sure the doctor and nurses visits and medication were all in place. At the end, the support and care to us was wonderful. Thank you all.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews Care Home, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your father...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 04 Dec 2025

    At our amazing care home in South Shields, a simple idea has had a life-changing impact. The team wanted to make sure every resident could feel listened to, understood, and...

  • 04 Mar 2025

    The tradition of Valentine’s Day began back in 496 AD, and couples ever since have used February 14th as an opportunity to celebrate all things love and romance. We decided...

  • 28 Feb 2025

    We're thrilled to announce that Orchard Care Homes has been selected as a finalist in not one, but two prestigious categories at the HealthInvestor Awards! As finalists in ‘Specialist Care...

Upcoming Events

There are no upcoming events for Ashlea Mews Care Home.

Awards / Recognitions (3)

  • 15 Jun 2024Recipient: Orchard Healthcare Group
  • 16 Nov 2023Recipient: Orchard Healthcare Group
  • 08 Oct 2021Recipient: Orchard Healthcare Group

Accreditations

There are no accreditations posted yet for Ashlea Mews Care Home.

Meet the Team (1)

Vicki Yeoman
Vicki YeomanJob Title:Home ManagerJoined: 2016

My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12 years, I first started as a Care Assistant at Ashlea Mews in 2007 and became Home Manager here in 2016.

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