






Ashlea Mews Care Home in South Shields offers residential care, dementia care and respite care in a friendly and supportive environment.
Rated ‘Good’ by the CQC (February 2021), the home includes 40 en-suite bedrooms, spacious communal areas and attractive gardens. The experienced team provides personalised care, supporting both everyday needs and more complex requirements.
With in-house entertainment and visits to local attractions, residents at Ashlea Mews Care Home can enjoy a fulfilling,...
Care Provided by Ashlea Mews Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Ashlea Mews Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Orchard Healthcare Group
- Private Owned
Person in charge
- Victoria Yeoman (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2002
- Number of floors: 3
Room Information
- Single Rooms (40)
Visiting
- Visitors welcome anytime.
Parking
- Free on-site parking.
Ashlea Mews Care Home Reviews (93)
Ashlea Mews Care Home has a Review Score of 9.7 (9.697) out of 10, based on 19 reviews in the last 2 years.
Over all time Ashlea Mews Care Home has 93 reviews.
I cannot praise the staff and home enough. I feel like a different person because I know that my mam is in good hands, she is safe. Well looked after by marvellous staff who care about her. She enjoys the company of other residents and likes the food. Thank you.
Many thanks to the manager and her team.
Thank you for your kind review, we are very pleased to hear that you are happy with the care that we provide. Many thanks.
My husband has just died following a 3-month stay in a local care home. He settled in well, considering he had dementia and was highly thought of by the staff. Their care was second to none. He was treated with dignity and I knew from the very start he was in good hands. Staff who work with dementia patients are very special people and give 101%.
Thank you for your lovely review, we appreciate all the feedback that we receive and it was a pleasure to look after your husband. Kind regards, Vicki Yeoman.
Ashlea Mews is a very good care home. The staff are very friendly and accomodating. The home is always very clean and tidy. The residents seem very happy and well looked after (including my dad). They seem to be very understanding of everyone's needs and respectful towards the families.
Thank you for your kind words, we appreciate all the feedback we get and are very pleased to hear that you are happy with the care we provide at Ashlea Mews. Kind Regards, Vicki Yeoman.
Staff friendly and approachable.
Resident always very clean and well presented.
Informed of any issues/medical problems quickly.
Management is always available to talk.
Thank you for taking the time out to leave a review for our home, We are delighted to hear that you are pleased with the care we provide. Kind Regards, Vicki Yeoman.
Professional staff, first-class care, always willing to help at all times and friendly staff.
Thank you for taking the time out to leave a review for our home. We are delighted to hear that you are pleased with the care we provide. Kind Regards, Vicki Yeoman.
I cannot be more thankful for the care of my nanna. Actually seeing her, you can see improvements and just her overall happiness and eating well; she is glowing.
Thank you for your lovely review. We appreciate all the feedback we receive. Many thanks, Vicki Yeoman.
Ashlea Mews provides my mother with excellent care. She is comfortable and safe and very well looked after by friendly, helpful and considerate staff.
Thank you for your lovely review. We appreciate all the feedback we receive. Many thanks, Vicki Yeoman.
Been to see mam today. First time since she went into Ashlea Mews. Great to see her. The staff were fantastic, the place was immaculate. She has settled in great which is a credit to the staff. I feel so much happier now that I am allowed to see her and see how settled she was.
Robert, thank you for your kind words. I will pass your comments onto the team and I know they will very much appreciate it. I am delighted to hear that you are happy with the care we provide at Ashlea Mews. Kind Regards, Vicki Yeoman.
Seeing how happy she is on photographs and staff updates makes us as a family so reassured she has settled in well and has made lots of new friends. We can't thank the manager and staff enough.
Thank you for taking the time out to leave a review for our home. We are so happy to hear that you are pleased with the care we provide at Ashlea Mews. Kind Regards, Vicki Yeoman.
My aunt was well cared for and respected in Ashlea Mews. Staff were capable, pleasant and helpful. The home is well managed and has a welcoming and friendly atmosphere. Sadly the resident passed away whilst in care. I was given excellent feedback during the last few days.
Stephen, thank you for your review and kind words. We very much appreciate you taking the time out to provide feedback for our home and are delighted to hear that you were pleased with the service we provided. Many thanks.
My mother lived in Ashlea Mews for almost 2 years, and I cannot recommend it enough. The staff were excellent, helpful and treated the residents with care and respect. It's also very clean and has a wide range of activities. As my mother passed away under Covid restrictions, the staff and management were still so helpful and caring, even in difficult times.
Dad settled in well and seems happy day to day.
Thank you for your kind review, that is lovely to hear.
I would not have me, mam, anywhere else. They have been brilliant with her before the virus and after.
My father-in-law is always well taken care of and has settled into the home very well. The staff are always welcoming when we visit and the home is kept to a high standard of hygiene. We are kept well informed of any occurrences regarding my father-in-law's welfare and of any news we want to know.
The staff of Ashlea Mews would like to thank you for your kind comments.
I would highly recommend this home, fabulous management and staff, very clean and always has some sort of entertainment for the service users.
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe our...
I visit mam as often as possible. The staff always make me welcome and give me regular updates on mum's progress. Mam has settled in here very well. I feel she is in a safe and comfortable environment. I think the staff work very hard in the care industry. All the staff are very helpful.
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would...
My nana has been at Ashlea Mews for four years until she passed away there. The staff were lovely and treated her as if she were their own family. Their kindness and compassion to nana and us as a family during her final weeks and days will never be forgotten. The staff work long hard hours but still made time for us all, we appreciated all their hard work. I would like to say a big thank you to each and every one of them.
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you found our staff to...
Very impressed at this home. Bright, clean, colourful environment, Staff excellent, cannot praise them enough. They go out of their way to help and encourage and are so welcoming to visitors. Management and staff very understanding and caring.
Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you have been...
Each time we visited my father, the staff were happy, polite and obliging to help. Unfortunately, my father's health declines very quickly and the staff stepped in to be sure the doctor and nurses visits and medication were all in place. At the end, the support and care to us was wonderful. Thank you all.
Many thanks for taking the time to leave a review for Ashlea Mews Care Home, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your father...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 04 Dec 2025
At our amazing care home in South Shields, a simple idea has had a life-changing impact. The team wanted to make sure every resident could feel listened to, understood, and...
- 04 Mar 2025
The tradition of Valentine’s Day began back in 496 AD, and couples ever since have used February 14th as an opportunity to celebrate all things love and romance. We decided...
- 28 Feb 2025
We're thrilled to announce that Orchard Care Homes has been selected as a finalist in not one, but two prestigious categories at the HealthInvestor Awards! As finalists in ‘Specialist Care...
There are no upcoming events for Ashlea Mews Care Home.
Awards / Recognitions (3)
- 15 Jun 2024Recipient: Orchard Healthcare Group
- 16 Nov 2023Recipient: Orchard Healthcare Group
- 08 Oct 2021Recipient: Orchard Healthcare Group
Accreditations
There are no accreditations posted yet for Ashlea Mews Care Home.
Meet the Team (1)

My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12 years, I first started as a Care Assistant at Ashlea Mews in 2007 and became Home Manager here in 2016.
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